HCM Business Advisory Analyst

HCM Business Advisory supports HR strategies and initiatives across the bank. It is also a key enabler of effective delivery of the banks HR strategy through the provision of expert knowledge and support on HR policies, programmes, processes, people strategy and ensures consistent application of HR best practice.

On an advisory level work typically includes:

• Responsibility for the delivery of HR Services.
• Working with stakeholders in implementing people agenda initiatives, providing advice to employees and managers on people topics, providing guidance on HR policies and processes (incl. ensuring compliance) and overall responsibility for lifecycle measures.
• Working with the business and specialist HR product areas to achieve bank-wide human capital management goals. Examples may include but are not limited to; restructuring, diversity and talent acquisition and retention initiatives, supporting performance management activity, leadership capabilities, management of employee relations cases and consequence management and key partner in the year-end compensation and promotion process.

On a business partnering level work typically includes:

• Responsibility and accountability for delivering the HR people strategy in support of the overall business strategy.
• Coaching senior managers in global/regional or divisional teams in modelling required leadership behaviors and conforming to the banks standard policies and processes.
• Partnering with the heads of business to ensure sound people decisions are undertaken.
• Supporting and driving organizational change and restructuring initiatives and work with respective stakeholders
• Partnering with the business to define and translate business needs into human capital strategy.
• Driving the global processes, also in region, country or sub-division, e.g. year-end compensation and promotion process and talent management, ensuring fair and consistent decisions are made with appropriate business management governance and ownership.

Your key responsibilities

• Handling employee, former employees, HR Advisor, Internal HR solutions team queries on HR products via email and telephone for employees across APAC locations/UKUS
• Good knowledge of Applications like Workday, Service Now, Oracle PeopleSoft
• Thorough knowledge of policy queries like PF, UAN & Flexi basket.
• Responsible for providing resolution to all first level queries.
• Queries handled should to meet 100% quality.
• Work to established standards on SLA & accuracy standards to ensure completion of transactions, escalation to appropriate teams as necessary and follow-ups to close pending issues.
• Should have the right attitude towards customer handling.
• Should be logged in to the Genesys Phone lines and be available for 8 hrs. Considering 1 hr break in the 9hrs login.

Your skills and experience

• Experience in query handling transaction processing preferably in a shared services environment.
• Exposure to domain areas of HR like Onboarding, Background Screening, Offboarding, Benefits and Data Management, Payroll etc.
• Good email and telephone etiquettes.
• Will to work in shifts (APAC US & UK).
• Good client management and influencing skills.
• Customer and service orientation with strong focus on process orientation.
• Ability to follow process specifications across multiple types of transactions/ queries.
• Sensitivity to accuracy, timeliness and completeness of transactions/queries.
• Ability to sustain accuracy over repetitive transactions/ queries.
• Strong follow-through and ownership over closure of issues.
• Sensitivity to SLA driven approach, accountability-based work ethic.
• Typing skills & good excel skills to be able to do reporting and data analysis.
• Familiar with the Oracle people soft tool, Service Now, Workday
• Ability to take ownership and initiative for process improvement.
• Excellent communication skills, both verbal and written, required to converse with clients from various locations and cultures across the APAC/UK/US regions