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SAM Specialist

SAM Specialist

Getronics

2 - 6 years

0 Lacs

haryana

Posted:2 days ago| Platform: Shine logo

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Skills Required

data analysis excel microsoft office itil service now customer support stakeholder management it systems

Work Mode

On-site

Job Type

Full Time

Job Description

As a Software Asset Analyst at Getronics, your role is crucial in ensuring effective management and maintenance of customer software assets within the license management tool. Your responsibilities include: - Maintaining customer license information and proof of entitlement within SNOW license manager. - Developing and maintaining customer-specific dashboards (SNOWBoards). - Acting upon alerts generated by SNOW License manager. - Taking ownership of customer inquiries related to SAM service or software asset management. - Maintaining process and procedural documentation. - Staying up to date with vendor license management processes and techniques. - Assisting in SNOW deployments to new customers. - Conducting periodic internal deployment vs entitlement reviews. - Becoming a subject matter expert on software licensing. To excel in this role, you should possess: - 2-4 years of IT industry experience (ITIL experience preferred) with at least 1 year of SAM and licensing experience. - Excellent verbal and written communication skills. - Ability to adhere to governance standards and processes. - Strong interpersonal and relationship-building skills. - Broad IT knowledge. - Data analysis experience and proficiency in Excel. - Proficiency in Microsoft Office applications. - Proven customer support experience in a global IT service support environment. - Understanding of Service Now solution, especially in asset and configuration management. - Knowledge of Service Level Agreements. - Experience and understanding of ITIL incident, problem, and configuration management. - Experience in software asset management would be beneficial. - Excellent customer service skills and stakeholder management abilities.,

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Getronics

IT Services and IT Consulting

Amsterdam-Duivendrecht North Holland

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SAM Specialist