SAM Specialist

Getronics

130 years

0 Lacs

Gurugram Haryana India

Posted:17 hours ago| Platform:

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Skills Required

sam portfolio drive security compliance support service network model billing software management risk maintenance development procedural documentation deployment analysis licensing itil governance technology data excel configuration

Work Mode

On-site

Job Type

Full Time

Job Description

Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. Our services portfolio is designed to build digital experiences that drive real business outcomes. Our capabilities span across Digital Workplace, Cloud Services, Smart Spaces, Business Applications, Security & Compliance, Field & On-Site Support, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 10M assets Job Purpose The role of the Software Asset Analyst is to ensure the customer software assets are effectively managed and maintained within the licence management tool. That the customer software assets are managed effectively to help reduce or mitigate the financial or compliance risk. This role involves client interaction and may involve occasional business travel. Responsibilities: • Maintenance of customer licence information within SNOW licence manager. • Maintenance of customer proof of entitlement information within SNOW licence manager. • Development and maintenance of customer specific dashboards (SNOWBoards) • Acting upon any alerts generated by SNOW Licence manager • Taking ownership of customer enquiries relating to their SAM service or software asset management in general. • Maintenance of process and procedural documentation • Staying up to date with the big vendor licence management processes and techniques • Assist in SNOW deployments to new customers • Conducting periodic internal deployment vs entitlement review, including the analysis of contractual, financial, and other documentation to understand the effective license position. • Becoming a subject matter expert on software licensing to support customer and internal requests for information related to licensing of software products. Knowledge and Experience • TS3 - 2 - 4 years of IT industry experience required (ITIL experience preferred) *At least 1 year SAM and licencing experienced preferred. • Excellent verbal and written communications • Ability to adhere to governance standards and processes • Strong interpersonal and relationship building skills. You must be able to work as part of a team. • IT knowledge (broad rather than deep) of IT systems and technology • Data Analysis Experience and strong understanding of Excel. • Adept at using Microsoft Office applications • Proven customer support experience in a large global IT service support environment • Understand Service Now solution especially in relation to asset and configuration management. • An understanding of Service Level Agreements and their application • Experience and a strong understanding of ITIL incident, problem, and configuration management is preferred • Experience in software asset management would be beneficial • Excellent customer service skills and an ability to listen and understand the customer's requirements including stakeholder management Show more Show less