219 Service Now Jobs - Page 5

As a member of the voice infrastructure team, you will be responsible for responding to escalated incidents, ensuring timely and accurate resolution. Collaborating with various individuals and teams, you will work towards resolving issues efficiently. In addition, you will utilize Service Now for ticket resolution related to MAC or trouble requests. Your primary responsibilities will include configuring, maintaining, and supporting various Cisco communication systems such as Unified Communication Manager (CUCM), Unity Connection (CUC), Emergency Responder (CER), Voice Gateways (VG), and Expressways. You will troubleshoot and resolve issues within the core voice infrastructure related to CUCM, CUC, CER, VG, and Session Border Controllers (SBCs). You will also be involved in patching and upgrading SBCs as necessary. To excel in this role, you should possess 6-8 years of telephony experience and demonstrate a track record of supporting and operating large-scale enterprise networks. A college degree in a related technical or business field or equivalent work experience is required. Industry certifications such as CCNA and CCNP will be beneficial in fulfilling the job requirements effectively.,

Are you ready to take on the role of Lead Engineer - Service Delivery in our dynamic SRE core settlement team and contribute to unlocking the potential of various businesses The team you will be a part of is dedicated to supporting multiple Critical Platforms (BankCard, Issuer, EF, EM, Discover, DisputeManagement, Gift Cards) that play a crucial role in merchant settlements within the US geography. Operating in 3 shifts, the team ensures 24X7 support for these applications, resolving issues within specified SLAs. Collaboration with relationship managers is essential to investigate and provide accurate resolutions to merchants regarding settlement-related concerns. In this role, you will: - Engage in rotational shifts to offer production support for critical SLA-driven production applications (L2 and L3 support) in a 24X7, 365-day environment. - Actively participate in bridge calls, effectively communicate issues, and deliver corrective actions within SLA boundaries. - Adhere to the defined escalation matrix and address technical aspects of assigned tickets. - Perform other responsibilities as delegated. To be successful in this position, you should possess: - Over 7 years of experience in mainframe operations. - Proficiency in Mainframes Technology, including JCL, COBOL, database systems (VSAM or DB2), Job Schedulers, and familiarity with at least one ticketing tool. - Prior experience in Production Support and handling abends, preferably in supporting critical SLA-driven production applications in a 24X7, 365-day setup. - Ability to engage in bridge calls, articulate issues effectively, and offer corrective actions within SLA boundaries. - Willingness to work in rotational shifts, including night shifts and varied week-offs. - Strong communication skills, analytical abilities, and research acumen. Nice to have skills include knowledge of SAS, DB2, SQL, REXX Programming, and familiarity with a Ticketing tool like Service Now, which would be considered advantageous. If you are determined to face challenges with a growth mindset, believe in inclusive collaboration, and are open to working across boundaries to achieve shared objectives, then seize this opportunity to script the next chapter of your career. Apply now and embark on this rewarding journey.,

The ideal candidate for the Mainframe CICS Admin role should possess the following experience and qualifications: Experience in the upgrade/installation of CICS Transaction Servers, zCEE, CICS PA, and other vendor products (CAFC), including maintenance through periodic application of FIX packs. Proficiency in installation and tuning processes and procedures for CICS webservices, CICSplex System manager, JVM Servers, and Angels stated tasks to ensure all CICS services and infrastructures meet operational targets. Self-sufficiency to perform most tasks independently without assistance. Good understanding of monitoring and administrative tools such as Omegamon, Sysview, or their equivalents for support purposes. Ability to identify performance bottlenecks and provide administrative solutions as needed. Working knowledge of System z communications and Systems Network Architecture (SNA) concepts. Capability to interpret and utilize assembler output listings effectively. Monitoring of the ticketing tool to resolve incidents and requests within agreed SLAs. Willingness to adapt to weekend support on a rotational basis for planned changes and client system support 24/7. Requirements for success in this role include: Strong problem-solving skills, accountability, and responsibility in troubleshooting, researching, and resolving application issues. Utilization of system diagnostic tools like CA SYSVIEW/Omegamon/Mainview, Fault Analyzer, and CICS PA for problem resolution, as well as hands-on experience in CICS SSL Setup Troubleshooting. Understanding of CICS Application Architecture (CMAS/MRO and NON MRO), design, and maintenance for analyzing architecture and security issues, and performing advanced troubleshooting for CICS connections from CICS to Off-host DataPower, WAS, JAVA. Proficiency in z/OS Job Control Language (JCL). Experience with tools such as Service Now for Incident/Change Management and BMC Remedy On-Demand Tool. The Mainframe CICS Admin should also ensure documentation of all Disaster Recovery (DR) related operational processes and procedures.,

Location:- Pune Job Description Qualification: Graduate Job Requirement The resource is expected to manage the team 10+ associates comprising of multiple towers having Lead / MIS / QA / Training Key responsibilities include day to day SLA management, Client management, People Management, team performance, process improvement, interacting with client & business managers and ISU stakeholders. Strong analytical and MS Excel skills required, including a thorough understanding of how to interpret customer business needs to achieve desired results. The role would entail communication with internal senior stakeholders to keep them apprised of day to day delivery progress, risk / mitigation and participate in weekly / monthly review calls. Required Skills: Good Knowledge of IAM / Access Provisioning. Good knowledge of Windows Active Directory Knowledge of Workflow systems like Service Now Knowledge of Access Reviews/Re Certification Process Basic working knowledge or have worked with CyberArk and related IAM tools Analytical mindset and eye for details Excellent MS Office application knowledge (excel, power point, word etc.). Logical reasoning and problem solving abilities. Delivery Management (SLA Management, People Management , Client Management) Six Sigma Green Belt certified • Good understanding of Process improvement and Quality improvement methodologies • Ability to understand customer requirements. • Ability to work with minimal supervision and prioritize workload to meet deadlines. • Working both independently and in a team-oriented, collaborative environment across multiple locations is essential. Job Description • Key responsibility is to manage day to day deliverables as per contractual requirement. • Ensure SLA across multiple towers are met. • Ensure effective communication with all key stakeholders (Client, Team members, Sr management). • Identifying process risk and related mitigation plan. • Identify process improvement areas and work with T&I (Automation team) team as applicable to implement it. • Quality monitoring / CSS implementation.

POSITION OVERVIEW : Dotnet Sr. Analyst No. Of open positions : 4 ( 2 seniors with 6 plus exp & 2 junior resource with 3 + exp needed ) We are looking for the resources who has application support experience with the following skills: Net skills worked on web portals Integration with SalesForce SQL server database Application Support Minor enhancements Service Now Azure DevOps POSITION GENERAL DUTIES AND TASKS : Details Remarks Work Location All NTT location Work Premises / Building (NTT Office or Client Office) & Mode of work : Hybrid as per NTT policy Work Timings : UK Shift Shift - Yes / NO : Yes If Shift Yes - Shift Timings : 8 AM 5 PM (UK Time) Experience : 3 to 10 yrs Detailed JD Work Location All NTT location Incident & Problem Management: Managing end-to-end incident resolution against SLAs. Ensuring timely problem resolution and root cause analysis. Effective management of Major Incidents. Providing 24/7 support for critical issues or alternative escalation procedures. Aligning AMS SLAs with the client defined performance metrics. Continuous Improvement: Identifying and implementing automation and cost efficiency opportunities. Delivering on the continuous improvement roadmap. Recommending service improvements to improve performance. Technical Support & Integration Management: Supporting .Net applications and Ecommerce application integration into SAP. Managing integrations with SAP, Document Management Systems and other Third-party systems.Delivering service and change through tools such as ServiceNow and Azure DevOps. Proactive monitoring and associated action to maintain system hygiene and performance

Skills: DevOps tools like Argo CD , Jenkins, Gitlab runners, CI/CD DevOps Engineer with strongexperience in setting up, integrating and managing various tools needed by ITteams to implement DevOps. The tools include CI/CD Tooling, monitoring tools.The tools include Git, Artifactory, Jenkins, Containers, Elastic, Logstash ,Kibana, Openshift, Service now Responsibilities: Able to understand and provide export level advice to implement DevOps for a given team(s) With strong hands-on in configuring the tools, able to administer and maintain the tools. Advanced level expertise with scripting languages, like Python, Groovy, Gradle, Maven etc. Ensuring the issues reported in tools are resolved within our committed service level agreements. Manage documentation/Knowledge base for the tools to ensure smooth support Maintain strong relationships with our internal teams customers for the delivery of support. Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction. Requirements: Bachelor's degree inEngineering, or equivalent experience in related field 6-10 years of experience indesign, development and maintenance of any products/tools Minimum 5 years of extensiveexperience in managing maintaining the tools Expertise in installing,configuring, performance testing, troubleshooting of any DevOps Tools Strong understanding ofDevelopment methodologies Waterfall, Agile, Iterative, Experience with coderepositories, esp. Git/GitHub/GitLab Scripting/ Coding with Gradle,Groovy, Ansible, Grafana are added advantages Ability to actively scanfor technologies that offer new opportunities to differentiate, Technologytrend analysis Familiar working with Linuxand windows environments BehavioralSkills: Strong verbal and writtencommunication skills Good Problem Solving andAnalytical Skills Proactive in learning taking ownership Customer orientated focus Team player, ability towork in a fast pace environment with a positive and adaptable approach Must have ability to handlemultiple concurrent activities and have a flexible positive attitude.

Apply directly to below link Link :: https://www.jobs.global.fujitsu.com/job/ServiceNow-ITSM_Technical-Consultant_2002/2002-en_US/ or Mail your Resume along with below details to Priya.jagadale@fujitsu.com Name :: Contact no :: Total Exp :: Rel Exp :: Cur Ctc :: Exp Ctc :: Notice period :: Skills :: Current location :: Ok for Pune/Chennai/Bangalore/Noida location :: Ok for hybrid mode :: We are looking for a ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Provide integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations. Suggest and implement proposals for process improvements within projects, once agreed. Use new technologies and methods actively to develop competitive services on customer projects. Provide technical documentation on modules / products, following company standards on customer projects. Maintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java Scripting, HTML. Ability to drive business requirements and take an active/leading role with customer stakeholders including C level / director level / users. Designing and configuring ServiceNow ITSM suites Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assist when new ServiceNow patches/releases are applied to instances Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations Assisting in troubleshooting patch / release management issues focusing on ITSM Develop UI forms, fields, notifications and workflows Maintain JavaScript server/client code Create, monitor, modify, and publish service catalog workflows with approvals Create an access control rule (ACL) Regards, Priya.jagadale@fujitsu.com

In this role, you will: Lead moderately complex initiatives and deliverables within technical domain environments Contribute to large scale planning of strategies Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Tool/skills: Ability to troubleshoot issues in an enterprise application. Python, PowerShell Scripting/Programming CI/CD tools - Jenkins, Bamboo (or similar) GIT Version Controlling Software build & application packaging Maven, Gradle Application load-balancing Hardware or software load balancing experience AVI/F5 Application Performance Management tool - Appdynamics/Dynatrace Splunk, Kibana Monitoring. Loan IQ application setup/configuration Ansible, Puppet - Infrastructure automation and configuration management tools. Intermediate knowledge in Windows and Linux Operating systems Must have: Understanding of AutoSys (or similar job scheduler) related to job configuration and execution. Understanding of Tomcat configurations Understanding of uDeploy (or similar deployment tools) Understanding of Pac200/Remedy or ServiceNow enterprise request management tools Basic knowledge of SQL and RDBMS databases. Basic Understanding of Java runtime environment. Ability to troubleshoot job failures and ensure the correct resources are contacted for resolution. Windows Operating System fundamentals. Job Expectations: Experience supporting an enterprise level application as a technologist. Support Dev/SIT and UAT environments. Hosting and managing java and .net based applications on windows server operating systems. Execution and monitoring application jobs from a job scheduler (Autosys) Application code deployment using deployment tools (IBM udeploy) Working with enterprise change management tools (Service Now) Troubleshoot and identify application issues and fixing them. Excellent written and verbal skills - communicating technical issues to stakeholders, providing solutions, and documenting them. Ability to co-ordinate with various teams across geographies to resolve technical issues. Working with SQLs and Oracle database schema management. Support Java runtime on environments and application hosting using Apache Tomcat & NodeJs Automate routine tasks and remove toil. Create new application environment based on the requirements. Incorporate enterprise DevOps & SRE practices. Innovate to improve CI/CD tools/practices. Configure and work with application load balancing software and other monitoring tools. Support Build and Application packaging process. Apply enterprise level security mandates to the environments.

Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Supporting the ServiceNow Consulting processes for business processes Managing RUN and CHANGE operations Computer/Electronics Engineering (BTech/MTech) or Graduation (BCA/MCA) Certified System Administrator (CSA) is a must Certified Application Developer (CAD) is a must Trained on PPM.

Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Work with local and global ServiceNow development team for providing platform solutions, e.g. ITSM, ITOM, SPM, SAM, UX, etc.Working knowledge of web technologies like JavaScript,HTML,CSS,AJAX,XML Good knowledge of ITIL processes Proven track record with an Architectural know how Excellent enterprise grade ServiceNow

Tasks and responsibility Technical Expert and Go-To person for the ServiceNow Development along the Out of the Box implementations Supporting the ServiceNow Consulting processes for business processes Managing RUNand CHANGE operations Work with local and global ServiceNow development team for providing platform solutions, e.g. ITSM, ITOM, SPM, SAM, UX, etc. Design, develop and own technical solutions on the ServiceNow platform Ensure out of the box compatibility, robust code, security guideline compliance, development standards and corporate guidelines Interact with the business and involved stakeholders Operate and support implemented solutions Work in Agile way and translate requirements into working solution. Technical Skills Good working experience on ServiceNow development topics as business rules, data policies, client scripts, UI policies, UI Actions, Notifications, ACLs, Workflow, Variables, Portal Widgets, Flow Designer, Scoped Applications and Performance Analytics, etc. Demonstratable experience with database design schemas and data modeling Good working knowledge of Project Portfolio Management (PPM ) Strategic Portfolio management (SPM), Software Asset Management (SAM) and CSDM CMDB implementation and reconciliation processes Working knowledge of web technologies like JavaScript, HTML, CSS, AJAX, XML Good knowledge of ITIL processes Proven track record with an Architectural know how Excellent enterprise grade ServiceNow know-how Used to work in agile worlds and in agile projects. Education and Certificates Computer/Electronics Engineering (BTech/MTech) or Graduation (BCA/MCA) Certified System Administrator (CSA) is a must Certified Application Developer (CAD) is a must Trained on PPM. Certified Implementation Specialist Project Portfolio Management (CIM-PPM) is add on. ITIL Foundation and/or Prince2 Foundation certified is desirable. ServiceNow certification(s) (e.g., Certified ServiceNow Administrator, Certified ServiceNow Developer) is a plus. Experience required Overall6 - 8 Years Relevant5-6 years. Soft skills required Strong service orientation Good communication skills w.r.t. common international communication language as English Ability to think out of the box and follow the big picture Used to critically discuss solution cross functional and cross regional Solution-oriented and structured way of working Independent, responsible way of working Intercultural experience, especially Germany

As a member of the Optum global organization, you will be instrumental in delivering care and utilizing technology to enhance the lives of millions of individuals, promoting healthier outcomes. Your work within our team will directly impact health equity on a global scale, by providing individuals with access to necessary care, pharmacy benefits, data, and resources for their well-being. Embrace a culture that values diversity and inclusion, work alongside talented peers, and avail comprehensive benefits and career development opportunities. Join us in our mission to make a difference in the communities we serve through caring, connecting, and growing together. Your primary responsibilities will involve submitting IT asset cost charging reports to Finance, overseeing the bi-monthly and quarterly IT Hardware audits across all OGA India sites, creating Hardware Provisioning reports, preparing various reports such as Separations, IT Asset Inventory Stock Levels, Man-Machine Ratio, Service Now reports, MIS, etc. Additionally, you will participate in process improvement projects, collect and analyze data, clean and organize data for accuracy, identify patterns and trends, prepare reports, present findings to decision-makers, collaborate with teams to understand reporting needs, monitor data quality, develop reporting templates, and stay updated on industry trends. To excel in this role, you are required to have a Bachelor's Degree in Computer Science, Information Technology, a related technical field, or equivalent practical experience in Data Analytics, along with at least 1 year of data analysis experience. You should be able to work under pressure, meet tight deadlines, work independently, adapt to changing requirements, and possess knowledge and experience in MS Power BI, Macros, SharePoint, IT Service management tools, Service Now dashboards, Microsoft Software, and data extract/reporting software. Additionally, you must be professional, reliable, creative, responsive, adaptive, willing to learn new skills, adhere to company policies, have expertise in data access and analysis tools, accounting and finance practices, and possess strong interpersonal communication skills to work effectively in a team environment. Join us in Noida, Uttar Pradesh, IN, and be part of a dynamic team dedicated to advancing health outcomes and making a positive impact on society. Apply now through the Internal Employee Application process.,

You will be joining one of the leading global financial services firms which offers a wide range of investment banking, securities, investment management, and wealth management services. The ideal candidate for this position should have a good understanding of the full software design life cycle. You should have at least 7 to 9 years of experience in Functional Testing, specifically with Temenos T24. It is essential that you are well-versed in various testing tools, test automation, and software quality tools such as UFT, Selenium, Appium, PostMan, JMeter, ALM, JIRA, and Service Now. Your expertise should cover functional tests, non-functional requirements, security, performance, robustness, as well as middleware testing involving MQ, batch processing, and REST APIs. In this role, you will be expected to have a minimum of 5 years of experience in the software testing domain, preferably as a Senior Tester or Manager, with 2 to 3 years of experience in testing automation. Prior experience in the banking industry as a Tester and Test Manager will be highly beneficial. Additionally, knowledge and experience in Temenos Transact Core Banking Product and core banking processes are required. This includes a strong understanding of transaction capture, settlement, accounting booking, and corporate actions processing. Excellent communication skills in English, both oral and written, are essential for this position. Proficiency in using tools like PowerPoint, Excel, Word, and Visio is also expected. If you meet the qualifications and are an immediate joiner to serving notice, kindly send your updated CV to the email address provided below. Thank you for considering this opportunity. Sarulatha L Senior Executive - Talent Acquisition Teamware Solutions, a division of Quantum Leap Consulting Pvt Ltd. Chennai E: sarulatha.l@twsol.com,

7 years - Immediate joiners & Serving Notice period Can join within 30 Days ITSM & Ticketing tools Incident management and problem resolution Service Operations & IT Support Support Operations with L1/L2 support & Incident Management Required Candidate profile ITIL Foundation, SAAS Support & Management, ITSM Tools, ServiceNow, Jira Service , Power Automate, Zapier, Iseazy, Qualtrics, GotIt, WeVideo, Monday.com, Accolade, Miro, LucidChart

We are hiring for ITOM Specialist (Discovery Admin) With 4-6 years of experience. Job location- Bangalore Immediate joiners/ 15 days Responsibilities: Configuration of Discovery and Troubleshooting Discovery Day to day administration of Discovery. Experience in ServiceNow Service Mapping and able to troubleshoot. Build Discovery configurations for deeper network penetration. Able to develop and maintain technical design of CMDB (Configuration Management Database) for further use in ITSM processes. Identification rules and configuration of multiple discovery sources. Experience in optimizing discovery and tailoring patterns Able to integrate ServiceNow with third party Application. Basic knowledge on scripting using JavaScript Qualifications: 5+ years overall experience in IT 3+ years of experience in ServiceNow Discovery. ServiceNow Administrator & Discovery Implementation Specialist certifications preferred Experience implementing ServiceNow Service Mapping desired.

What You'll Do You will report to the Director, Technical Support. You will work from the Pune office full fledged. The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve advanced support services and increase customer experience. What Your Responsibilities Will Be Supervise, mentor, hire and provide guidance to a team of Technical Account Managers and Tier 3 technical support professionals Foster a positive and collaborative team environment to encourage productivity and innovation Develop and implement support processes to increase efficiency and enhance customer satisfaction. Experience handling support requests from a variety of different channels, and allocate resources to meet service level agreements (SLAs) Identify improvement areas and to improve support KPI's and customer experience, across Handle escalated customer issues, escalations providing expert technical assistance and ensuring swift resolution Communicate technical information to all customers Collaborate with product development, sales, and marketing teams to relay customer feedback and contribute to product improvements Work with the training department to ensure technical support staff is and up-to-date with product knowledge Participate in cross-functional meetings to align support strategies with overall company goals Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery Prepare regular reports on measurements and present findings to the senior management team Drive continuous improvement initiatives to enhance support processes, customer satisfaction, and team performance What You'll Need to be Successful 10+ years of experience building a technically focused, customer-facing, advanced experience supportteam and cross-functional collaboration with other teams. Experience with mainstream ERP, CRM or accounting SaaS software Excellent knowledge of CRM tools like Salesforce, Service now Presentable experience in support process engineering and improvement

Find below the Job Description: Shift timing - 2PM to 11 PM Role Responsibilities: The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred)

Greetings, We are Hiring for International Technical Support Executive for Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *2+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Reagrds, HR Team Honey

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices CALL OR DM - SD TRAINER SIYA ---- 7565006262 DIVYA -- 9821182650 RIYA -- 9628373761 Regards KVC CONSULTANTS LTD NO PLACEMENT CHARGES

We are seeking a highly skilled and motivated M365 Copilot Support Engineer to join our team. This role will be responsible for working on support tickets, providing engineering support for the M365 Copilot product, and collaborating with other technical teams to ensure seamless integration and functionality. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service. Role & responsibilities Handle and resolve support tickets related to M365 Copilot, ensuring timely and effective solutions. Provide engineering support for the M365 Copilot product, including troubleshooting, and resolving technical issues. Work closely with other technical teams to ensure seamless integration and functionality of M365 Copilot within the broader Microsoft 365 ecosystem. Maintain and update technical documentation, including knowledge base articles, troubleshooting guides, and training materials. Engage with customers to understand their needs and provide exceptional support, ensuring high levels of customer satisfaction. Identify opportunities for process improvements and contribute to the development of best practices for M365 Copilot. Preferred candidate profile Education: Bachelors degree in data science, Computer Science, Information Technology, or a related field Overall, 11-13 years of experience required Experience: Minimum of 3 years of experience in a technical support or engineering role, preferably with experience in Microsoft 365 products. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions. Ability to work effectively in a team environment and collaborate with cross-functional teams Skills: Familiarity with IT service management (ITSM) tools such as Service Now and processes. Certifications in Microsoft 365 or related technologies. Experience with AI technologies such as M365 Copilot or other GenAI.

5 years of exp in Service Now (Service New TPRM Module, GRC, IRM)- in combination if possible; Secops, (ITOM, CMDB, Service Mapping)- combination if possible Secondary Skill Microsoft office, Microsoft Project Interested candidates can share the profile to swathi.mba1085@gmail.com

Key Skills: Service Now, itsm. Roles and Responsibilities: Develop, configure, and customize ServiceNow applications and services. Design and implement solutions using both coded applications and no-code (Citizen Development) approaches within the ServiceNow platform. Build and maintain custom applications using ServiceNow App Engine and Studio. Ensure technical design and implementation are aligned with business requirements and ServiceNow best practices. Collaborate with cross-functional teams to gather requirements, propose solutions, and deliver high-quality outcomes. Develop integration interfaces between ServiceNow and other enterprise systems. Troubleshoot and resolve technical issues and support platform upgrades. Create technical documentation, solution designs, and implementation guides. Participate in client interviews, technical discussions, and provide status updates as required. Experience Requirement: 8+ years of overall IT experience, with a strong background in ServiceNow development. Hands-on experience in both coded applications and low/no-code development within ServiceNow. Proven expertise in building and maintaining custom ServiceNow applications and modules. Experience with workflows, client scripts, business rules, and integrations using REST/SOAP APIs. Strong understanding of ServiceNow platform architecture and best practices. Ability to work in a hybrid environment with at least part of the week spent onsite. Prior experience working with global teams and managing stakeholder expectations is a plus. Education: Any Graduation.

Job Title: HR Operations Associate Employee Resource Center (ERC) Reports To: Manager ERC Location : Noida Work Shift: Late Evening/Night Shift (to support US business hours) Experience: 24 years in Global HR Operations or a Global Shared Services environment Job Summary: We are seeking a dedicated and detail-oriented HR Operations Associate to join our Employee Resource Center (ERC) team. This role serves as the first point of contact for employees and managers across global regions, handling a broad spectrum of HR-related queries and transactions. The ideal candidate will possess strong analytical and communication skills, along with the ability to provide excellent service while ensuring compliance with internal policies and local labor regulations. Key Responsibilities: Act as the primary point of contact for HR-related queries including policy inquiries, employee transactions, and records management. Use HR case management tools to log, track, and resolve queries with accuracy, empathy, and professionalism. Analyze situations and data to resolve issues of moderate complexity using established procedures. Collaborate with Centers of Excellence (COEs) and regional HR partners to address employee issues and drive effective solutions. Support region-specific HR operations and locally required HR activities. Deliver timely and accurate 1-click and ad-hoc HR reporting support. Perform basic Excel tasks and conduct initial-level data analysis. Ensure all HR transactions comply with internal guidelines and applicable labor laws. Contribute to global HR process improvement and standardization efforts with a focus on scalability and user experience. Stay current with global and regional HR compliance requirements and best practices. Required Skill Set: 24 years of experience in Global HR Operations or a Shared Services environment. Strong interpersonal and communication skills to engage with employees and stakeholders at all levels. Proficiency in using HR systems, case management tools, and MS Excel (basic level required). Ability to analyze data and situations to determine the appropriate course of action. Knowledge of global and regional labor laws and HR compliance standards. High attention to detail and strong problem-solving skills. Demonstrated ability to handle confidential information with discretion. Flexible and willing to work late evening/night shifts to support US time zones. Ability to work independently while also collaborating within a team environment.

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE / Non-Voice / Blended in Pune and Bangalore Location. NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE VIRTUAL & PHYSICAL INTERVIEW OPTION SAME DAY RESULTS Job Description: -- International Voice/Non Voice Process( Viman Nagar- Pune ) - LARGEST ITES MNC IN INDIA AND TOP 200 IN THE WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATES MINIMUM 6 MONTHS EXPERIENCE REQUIRED SALARY UPTO RS 3.00 LPA- Rs 6.25 LPA 5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS ONE WAY CAB AVAILABLE +TA +PF International Voice Process (HINJEWADI) and in Bangalore - IT City LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO. ELIGIBLE-- GRADUATES -- FRESHERS ALSO ELIGIBLE SALARY UPTO RS 4.00 - Rs 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE International Voice / Blended Process (Magarpatta- Pune ) REPUTED US MNC - ELIGIBLE-- GRADUATES/UNDERGRADUATES FRESHERS ALSO ELIGIBLE SALARY UPTO RS 3.50 LPA-Rs 6.50 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE ----------------------------------------------------------------------------------------------- Interested Candidates can Call or WhatsApp resume HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR SIYA 7565006262 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Greetings, We are Hiring for International Technical Support Executive for Pune and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore and Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING\ Reagrds, HR Team Honey