ServiceNow IT Senior Manager

As a ServiceNow IT Senior Manager at NTT DATA, your role will involve building and sustaining effective communications with stakeholders to enhance customer experience. Your responsibilities will include: - Developing and implementing Asset Management processes for Hardware assets in the datacenter and end user space - Implementing continuous process improvements and operational efficiencies throughout the Asset Management Life Cycle - Managing leased assets and updating asset records in the Asset Database at all stages of the asset lifecycle - Participating in Asset Management audits and remediation efforts - Analyzing client contracts and purchase agreements to manage hardware assets effectively - Interacting directly with clients and internal/external sources to obtain relevant data - Utilizing data analysis tools like MS Access and MS Excel to assess data accuracy and resolve anomalies - Generating monthly asset reports and ad-hoc reports as needed - Identifying and implementing best practices in Hardware Asset Management Requirements for this role include: - 9+ years of experience in a similar role - Advanced knowledge of Excel, Access, and other reporting tools - Excellent verbal and written communication skills with a focus on customer service - Detail-oriented, customer-oriented, and result delivery-oriented with analytic thinking skills - Preference for a degree in a technical field - Experience with industry-leading IT Asset Management tools such as Service Now, Flexera, or Remedy - Industry certifications like Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management (CHAMP) will be advantageous - Knowledge or experience with discovery tools like SCCM, SMS, Flexera, Marimba, LANDesk, or Altiris - Experience in a managed services environment and with virtual teams About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application, infrastructure, and connectivity management. NTT DATA is a leading provider of digital and AI infrastructure globally, and part of the NTT Group investing significantly in R&D for the digital future. Visit us at us.nttdata.com.,