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5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
As a FinOps Analyst at PepsiCo's Product Delivery team, you will play a crucial role in accelerating PepsiCo's digital transformation by delivering and sustaining digital products across Strategy and Transformations core priorities. Your primary responsibility will be to collaborate with global teams and influence them to substantially reduce infrastructure costs. You will work closely with teams both within and outside of DP&A, such as the PepsiCo Cloud Cost Office, to analyze complex data, identify cost-saving opportunities, and communicate proposed action plans effectively. Your responsibilities will include defining and executing an integrated FinOps plan, reducing cloud and on-premise infrastructure costs for about 300 DP&A apps, optimizing AMS contract management pricing models, rationalizing apps to save money, analyzing complex data to identify opportunities, and designing and testing dashboards, reports, and analytics. You will also be responsible for optimizing inefficient processes and tools to drive efficiency and effectiveness. To excel in this role, you should have at least 5 years of analyst and analytic experience, advanced Excel skills, proficiency in Power Point for creating presentations, experience in designing and testing dashboards, reports, and insights (preferably in Power BI), excellent communication skills, strong problem-solving abilities, and the capacity to simplify complexity to make informed decisions. A creative mindset, passion for efficiency, and the ability to collaborate effectively with teams of varying priorities will be key to your success. Your role will require you to demonstrate perseverance, resilience, and a can-do attitude in pursuing goals, quick decision-making abilities, effective collaboration with others, persuasive communication skills, and the motivation to inspire your colleagues. Strong technical knowledge and skills in Azure Platform, ServiceNow, Flexera, Excel, and other AIOps toolsets will be beneficial for this position. If you are a proactive, analytical thinker with a passion for driving results and influencing positive change, we encourage you to apply for this challenging and rewarding opportunity at PepsiCo.,
Posted 3 days ago
4.0 - 9.0 years
12 - 17 Lacs
Gurugram
Work from Office
We are seeking a proactive and detail-oriented License Manager to support and manage the procurement, compliance, optimization, and renewal of software licenses across the organization. This role plays a critical part in ensuring cost-effective use of software, license compliance with vendor agreements, and alignment with internal IT governance policies. You will work with internal stakeholders and external vendors to manage licensing for Tier 1 and Tier 2 software publishers Key Responsibilities: Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix). Ensure alignment with contractual terms and internal usage policies. Coordinate internal audits and support vendor audits with accurate license data. Track license entitlements, deployments, and usage throughout the software lifecycle. Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow). Work with IT operations to identify underused or overutilized assets for optimization. Support license procurement and renewal processes in collaboration with procurement and legal teams. Interpret complex license agreements and advise on best practices for use. Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations. Prepare usage reports, license position summaries, and compliance dashboards. Recommend cost-saving opportunities by identifying redundant or unused licenses. Support internal chargeback processes for license usage reporting. Contribute to the refinement and automation of software license tracking processes. Assist in developing standard operating procedures and knowledge base documentation. Required Skills & Qualifications: Bachelor's degree in IT, Business Administration, or a related field. 4+ years of experience in software license management or software asset management (SAM). Strong knowledge of license models for Tier 1 vendors (e.g., Microsoft, VMware, Oracle, Adobe). Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera). Understanding of ITIL practices and software lifecycle concepts. Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis. Ability to analyze large datasets and prepare reports. Good negotiation and communication skills for working with vendors and stakeholders.
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
You will be responsible for leading the design, implementation, upgrades, and integrations within Flexera (FNMS, SaaS, DC, App Portal). This includes architecting and building data loads, inbound/outbound APIs, catalog items, workflows, custom reports, AngularJS widgets, and business adapters. You will also be tasked with integrating Flexera with ServiceNow, SCCM, JAMF, third-party discovery tools, OKTA/SSO, REST/SOAP, and batch/SFTP systems. Your role will involve designing data models, executing migrations/transform maps, supporting UAT, and pushing into production. Additionally, you will be expected to drive version upgrades, release schedules, and production deployments. Collaboration across functions, issue troubleshooting, process improvements, and guidance of a small-to-medium team in an agile environment are key aspects of this role. To excel in this position, you should possess deep proficiency in Flexera, including knowledge of discovery tools, catalogs, agents, and integrations. Proficiency in JavaScript/AngularJS development, REST/SOAP, SSO (OKTA) integration experience, CMDB, discovery, and asset management knowledge are also required. Strong skills in troubleshooting, analytics, and communication, along with experience in Agile methodology are essential. Additionally, you should demonstrate leadership capabilities to manage a technical team and interact effectively with clients.,
Posted 2 weeks ago
5.0 - 7.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Key Responsibilities: Demonstrable experience in designing and implementing SAM Governance Policy and lifecycle processes aligned to industry accepted standards Expertise in software licensing for major publishers minimum 3 like IBM Oracle SAP Microsoft and VMware Identifies and delivers on various cost optimization opportunities throughout the asset lifecycle Provide consulting advise on license implications for deployments in Datacenter EUC estate and Cloud Experience in understanding IT Infrastructure cyber security and network land scape and respective software knowledge is added advantage Tools Expertise in functional implementation of Flexera or ServiceNow SAM Pro or Snow License Manager Procurement Strategic advice on software sourcing and involve in negotiations for large and small deals Better understanding on various licensing models for reselling Qualifications 5 years of experience Preferred Skills: Foundational->Software asset management->Software inventory, License manager, Software metering,Technology->Software Licensing->Software Licensing
Posted 2 weeks ago
6.0 - 11.0 years
13 - 18 Lacs
Gurugram
Work from Office
Project description We are looking for an experienced Senior ServiceNow (SNOW) Engineer to join our IT Operations team. You are responsible for designing robust data models, developing custom reports, and building seamless API integrations within the ServiceNow platform. You should have a strong background in ITSM processes, data architecture, and hands-on experience with ServiceNow development and automation. You will play a pivotal role in optimizing our ServiceNow environment to enhance service delivery, operational visibility, and integration with enterprise systems. Responsibilities Internal Data Structures & Configuration Design, build, and maintain data models, tables, and relationships within the ServiceNow platform. Extend and customize out-of-the-box modules (e.g., CMDB, Incident, Change, Request, etc.) to meet business requirements. Ensure data integrity, normalization, and performance optimization across the ServiceNow environment. Collaborate with stakeholders to translate business requirements into scalable ServiceNow configurations or custom applications. Reporting & Dashboards Develop real-time dashboards and reports using ServiceNow Reporting Tools and Performance Analytics. Deliver insights into key ITSM metrics such as SLAs, incident trends, and operational KPIs. Automate the generation and distribution of recurring reports to stakeholders. Work with business and technical teams to define and implement reporting frameworks tailored to their needs. Automated Feeds & API Integration Develop and manage robust data integrations using ServiceNow REST/SOAP APIs. Build and maintain data pipelines to and from external systems (e.g., CMDB, HRIS, ERP, Flexera, etc.). Implement secure, scalable automation for data exchange with appropriate error handling, logging, and monitoring. Troubleshoot and resolve integration-related issues to ensure smooth system interoperability. Skills Must have Minimum 6+ years of hands-on experience with ServiceNow, including ITSM, CMDB, and integrations. Technical Expertise Advanced knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide). Strong experience with REST/SOAP APIs for ServiceNow integrations. Solid understanding of relational databases, data normalization, and model optimization. Familiarity with common enterprise systems such as ERP, HRIS, Flexera, and CMDB tools. Reporting Skills: Proficiency in ServiceNow Performance Analytics, standard reporting, and dashboard design. Experience defining KPIs and building automated reporting solutions. Soft Skills: Strong communication and collaboration skills. Proven ability to translate business requirements into scalable ServiceNow solutions. Analytical and detail-oriented mindset with a problem-solving approach. Nice to have N/A.
Posted 3 weeks ago
6.0 - 11.0 years
12 - 16 Lacs
Bengaluru
Work from Office
Project description We are seeking an experienced Senior Flexera Data Analyst to join our team. This role focuses on managing internal data structures, automating data flows, and delivering actionable reporting within the Flexera ecosystem. You should have deep experience in data modeling, API integrations, and reporting, along with a strong understanding of software asset management principles. Responsibilities Internal Data Structures & Modeling Design, maintain, and optimize internal data models and structures within the Flexera environment. Map business asset data to Flexera's normalized software models with precision and accuracy. Ensure accurate data classification, enrichment, and normalization to support software lifecycle tracking. Partner with infrastructure, operations, and IT teams to ingest and reconcile data from various internal systems. Reporting & Analytics Design and maintain reports and dashboards in Flexera or via external BI tools such as Power BI or Tableau. Provide analytical insights on software usage, compliance, licensing, optimization, and risk exposure. Automate recurring reporting processes and ensure timely delivery to business stakeholders. Work closely with business users to gather requirements and translate them into meaningful reports and visualizations. Automated Data Feeds & API Integrations Develop and support automated data feeds using Flexera REST/SOAP APIs. Integrate Flexera with enterprise tools (e.g., CMDB, SCCM, ServiceNow, ERP) to ensure reliable and consistent data flow. Monitor, troubleshoot, and resolve issues related to data extracts and API communication. Implement robust logging, alerting, and exception handling for integration pipelines. Skills Must have Minimum 6+ years of working with Flexera or similar software. Flexera ExpertiseStrong hands-on experience with Flexera One, FlexNet Manager Suite, or similar tools. Technical Skills: Proficient in REST/SOAP API development and integration. Strong SQL skills and familiarity with data transformation/normalization concepts. Experience using reporting tools like Power BI, Tableau, or Excel for data visualization. Familiarity with enterprise systems such as SCCM, ServiceNow, ERP, CMDBs, etc. Process & Problem Solving Strong analytical and troubleshooting skills for data inconsistencies and API failures. Understanding of license models, software contracts, and compliance requirements. Nice to have Soft Skills: Excellent communication skills to translate technical data into business insights.
Posted 3 weeks ago
0.0 - 1.0 years
1 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Hiring fo CMM 5 Level Org.!!Good understand of IMAC & CMDB database and End user computing along with Asset management.1+ years experience in IT with preferable knowledge of HAM with asset IMAC & CMDB Required Candidate profile Designation:IT Asset Management Location:Goregaon,Mumbai Experience: 1 Year Qualifcation: BE, BTech, BSC, MCA, BCOM Mandatory: ITIL Foundation certification snehapawar@peshr.com/7021769496
Posted 3 weeks ago
7.0 - 12.0 years
10 - 20 Lacs
Gurugram, Bengaluru
Work from Office
C++ object-oriented programming; incl. modern C++ (C++17, C++20 Perl, Python, Shell for automation & QT UI Framework JIRA, Bitbucket, Antifactory, Conan, CMake, Git, Jenkins, Agile. Software licensing framework. Email id- ta6@nippondata.com
Posted 3 weeks ago
2.0 - 5.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Educational Bachelor of Engineering,BTech,BCA,BSc,MCA,MTech Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Technology-EUC-Patching_and_Distribution-SCCM,Technology-Infrastructure-Server Administration-MS-Windows-Windows 10 Deployment,Technology-Microsoft Technologies-Windows Server Preferred Skills: Technology-Microsoft Technologies-Windows Server Technology-EUC-AppPackaging-Flexera AdminStudio Technology-EUC-Patching_and_Distribution-SCCM Technology-Server-OperatingSystemAdministration-Windows Server Admin-Windows Technology-Mobile Device Management-Intune-Intune
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction End Points Application Packaging 68355 Create and/or modify scripts & script wrappers, for application installs Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies Troubleshoot and resolve application and package issues Assist with automated deployments of packaged software Assist with desktop related projects (OS upgrades, deployments, patching, and hardware refreshes) Ability to use scripting languages such as VBScript, PowerShell or batch scripting to automate tasks Provide extensive troubleshooting in the installation and configuration Consult with other business units Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, ) and reference models Produce quality application sequences using Microsoft App-V of varying degrees of complexity to meet business needs Produce quality application packages of varying complexity using MSI packaging to be deployed by ManageEngine Experience in Flexera Tool and ManageEngine Tool is mandatory Experience with Desktop Management Technologies (LANDesk, SCCM, ManageEngine etc). Experience with Application Packaging Technologies (Admin Studio) Strong communication skills both verbally and written 2 4 years of experience in Application packaging Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Role Purpose EXPECTATIONS AND TASKS Technical Tasks Build new software packages for Windows platform Refresh existing packages or applications for Microsoft Windows platform. (lite package, essential QA only) Application packaging using install shield. Resolving end-user packaging incidents. Provide technical consultancy and support to team in related area of technology. Support all software packages Submit application requests for software Process Expectations Follow agreed processes and procedures for ticket resolution. Have a pro-active approach to identify, co-ordinate and resolve tickets Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution Follow/improve SLA resolution timings. Adhere to incident, problem and change management processes. Participate in team meetings as per the agreed governance model. Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group Participate and contribute in continual service initiatives/improvements. Assist operation line manager in meeting program objectives. Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval. Keep updated on new technologies and request training if needed. Communicate with identified users appropriately via all approved media. Adhere to shift timings and complete the assigned tasks Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process Act as a backup resource, as/when needed. EDUCATION AND QUALIFICATIONS / S AND COMPETENCIES University degree or equivalent work experience Required: Expert knowledge of a packaging tools set e.g. Flexera, Install aware. Understanding of software distribution tools such as SCCM & Intune. Strong knowledge of SCCM (deployment tool) Strong knowledge of scripting PowerShell (VB scripting) Good knowledge of Windows 10 operating system (file system, registry). Experience in process automation. Basic knowledge of software installation/de-installation. Good knowledge of quality process and should have handled reviews with customer. Good knowledge of technical troubleshooting. Open to work in 16x5 support shifts and provide on-call support during off-business hours Willingness to learn new skills and technologies. Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary. Ability to think independently and find solutions to complex issues through different sources A keen eye for detail and a result driven approach Effective analysisAbility to listen, analyze and summarize. Ability to work in stressful situations. Conflict management skills is a plus. Customer and team-work oriented. Outstanding communication skills. Excellent English written and oral communication Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.
Posted 3 weeks ago
15.0 - 20.0 years
3 - 7 Lacs
Gurugram
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Degree in IT or Business related discipline Summary :Experienced on implementing Software Asset Management policies & Procedures. Design service catalogues for Software request management and lifecycle. Competent on up to 4 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Expert functional and technical knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Technically strong in creating Out of the box and custom reports and dashboards. Expert in conducting SAM maturity assessments and independently provide recommendations and remediations as a Sr. consultant. Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets. Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales. Build strong working relationships with clients and colleagues. Key Responsibilities:-Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments) Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements. Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others). Update software entitlement and agreement information into the SAM tool. Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations. Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards. Maintain software installation records in SAM tool and perform product normalization. Perform license reconciliation in SAM tool. Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance. Respond to customer queries on software licensing. Create customized reports and recommendations to report on SAM function activities. Identify cost savings and license re-harvesting opportunities. Drive periodic or ad-hoc stakeholder and project meetings. Technical Experience:-Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Professional Attributes:-Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management Tools Good to Have Skills: Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office. Educational Qualification:-15 years of full-time education Degree in IT or Business related discipline. Additional Information/Certification:-Certified Software Asset Manager (CSAM) CITAM Qualification Degree in IT or Business related discipline
Posted 3 weeks ago
4.0 - 7.0 years
15 - 25 Lacs
Bengaluru
Remote
The Opportunity This person will drive the definition and transformation of tools and processes for applications related to Procurement. This persons primary responsibility will be to improve the Procurement teams velocity and flexibility for making changes as well as increase the overall quality of the systems used by Procurement including Coupa, ServiceNow and others. This role involves working closely with stakeholders and other business teams to understand the needs, identify opportunities for improvement, and develop solutions that align with business objectives. About the Team At Nutanix, the Procurement team is a close-knit group that thrives on collaboration and innovation. Comprising a manager and four full-time employeestwo located in India and two in the US, along with a part-time contractorthe team works seamlessly across geographical boundaries. This diverse team dynamic fosters an environment where varied perspectives can flourish, driving better decision-making and strategic sourcing. You will report to the Director of Procurement, who leads while encouraging a culture of open communication and teamwork. In terms of work setup, this role primarily supports remote work, allowing flexibility in your work-life balance. Your Role Collaborate with stakeholders to gather and document business requirements. Create detailed functional specifications and system design documents. Develop and implement business systems and processes to enhance efficiency Analyze applications such as Coupa and recommend improvements from user experience perspective Own all requirement documents that include process flows, functional specs, use cases, user stories etc. Work with IT and development teams to ensure successful implementation of solutions. Communicate effectively to senior management regarding risks/benefits of solution options Manage business team adoption of these tools and processes through readiness planning, documentation, training, and support Conduct system testing and validation to ensure requirements are met. Provide training and support to end-users on new systems and processes. Monitor system performance and make recommendations for enhancements. Manage reporting and dashboards Stay up to date with industry trends and best practices in business systems analysis. Leverage expertise in Coupa, ServiceNow and other tools to optimize system functionality and integration. What You Will Bring Bachelor's degree in Business Administration, Information Technology, or a related field. Proven experience as a Business Systems Analyst or similar role. Proficiency in business analysis tools and methodologies. Expertise working with Coupa and other applications like ServiceNow, Flexera. Strong business analysis and problem-solving skills Ability to quickly understand business complexities, deep dive new business domains, clearly articulate and document business requirements to implementation team which includes and not limited to business use cases, business processes and user stories. Ability to drive business solutions using structured analysis with data points to support business decisions and to influence cross-functional teams Demonstrated success in business process improvement, change management, and adoption of the tools and processes across organizations using influence skills. Strong interpersonal and communication skills to develop relationships with multiple stakeholders across organizations and establish your sphere of influence Demonstrated ability to complete multiple tasks in parallel under pressure self-motivated and thrive in an ambiguous work environment Ability to work independently and as part of a team. Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
Posted 3 weeks ago
6.0 - 11.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Project description We are looking for an experienced Senior ServiceNow (SNOW) Engineer to join our IT Operations team. You are responsible for designing robust data models, developing custom reports, and building seamless API integrations within the ServiceNow platform. You should have a strong background in ITSM processes, data architecture, and hands-on experience with ServiceNow development and automation. You will play a pivotal role in optimizing our ServiceNow environment to enhance service delivery, operational visibility, and integration with enterprise systems. Responsibilities Internal Data Structures & Configuration Design, build, and maintain data models, tables, and relationships within the ServiceNow platform. Extend and customize out-of-the-box modules (e.g., CMDB, Incident, Change, Request, etc.) to meet business requirements. Ensure data integrity, normalization, and performance optimization across the ServiceNow environment. Collaborate with stakeholders to translate business requirements into scalable ServiceNow configurations or custom applications. Reporting & Dashboards Develop real-time dashboards and reports using ServiceNow Reporting Tools and Performance Analytics. Deliver insights into key ITSM metrics such as SLAs, incident trends, and operational KPIs. Automate the generation and distribution of recurring reports to stakeholders. Work with business and technical teams to define and implement reporting frameworks tailored to their needs. Automated Feeds & API Integration Develop and manage robust data integrations using ServiceNow REST/SOAP APIs. Build and maintain data pipelines to and from external systems (e.g., CMDB, HRIS, ERP, Flexera, etc.). Implement secure, scalable automation for data exchange with appropriate error handling, logging, and monitoring. Troubleshoot and resolve integration-related issues to ensure smooth system interoperability. Skills Must have Minimum 6+ years of hands-on experience with ServiceNow, including ITSM, CMDB, and integrations. Technical Expertise Advanced knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide). Strong experience with REST/SOAP APIs for ServiceNow integrations. Solid understanding of relational databases, data normalization, and model optimization. Familiarity with common enterprise systems such as ERP, HRIS, Flexera, and CMDB tools. Reporting Skills: Proficiency in ServiceNow Performance Analytics, standard reporting, and dashboard design. Experience defining KPIs and building automated reporting solutions. Soft Skills: Strong communication and collaboration skills. Proven ability to translate business requirements into scalable ServiceNow solutions. Analytical and detail-oriented mindset with a problem-solving approach. Nice to have N/A.
Posted 1 month ago
6.0 - 11.0 years
8 - 13 Lacs
Gurugram
Work from Office
Project description We are seeking an experienced Senior Flexera Data Analyst to join our team. This role focuses on managing internal data structures, automating data flows, and delivering actionable reporting within the Flexera ecosystem. You should have deep experience in data modeling, API integrations, and reporting, along with a strong understanding of software asset management principles. Responsibilities Internal Data Structures & Modeling Design, maintain, and optimize internal data models and structures within the Flexera environment. Map business asset data to Flexera's normalized software models with precision and accuracy. Ensure accurate data classification, enrichment, and normalization to support software lifecycle tracking. Partner with infrastructure, operations, and IT teams to ingest and reconcile data from various internal systems. Reporting & Analytics Design and maintain reports and dashboards in Flexera or via external BI tools such as Power BI or Tableau. Provide analytical insights on software usage, compliance, licensing, optimization, and risk exposure. Automate recurring reporting processes and ensure timely delivery to business stakeholders. Work closely with business users to gather requirements and translate them into meaningful reports and visualizations. Automated Data Feeds & API Integrations Develop and support automated data feeds using Flexera REST/SOAP APIs. Integrate Flexera with enterprise tools (e.g., CMDB, SCCM, ServiceNow, ERP) to ensure reliable and consistent data flow. Monitor, troubleshoot, and resolve issues related to data extracts and API communication. Implement robust logging, alerting, and exception handling for integration pipelines. Skills Must have Minimum 6+ years of working with Flexera or similar software. Flexera ExpertiseStrong hands-on experience with Flexera One, FlexNet Manager Suite, or similar tools. Technical Skills: Proficient in REST/SOAP API development and integration. Strong SQL skills and familiarity with data transformation/normalization concepts. Experience using reporting tools like Power BI, Tableau, or Excel for data visualization. Familiarity with enterprise systems such as SCCM, ServiceNow, ERP, CMDBs, etc. Process & Problem Solving Strong analytical and troubleshooting skills for data inconsistencies and API failures. Understanding of license models, software contracts, and compliance requirements. Nice to have Soft Skills: Excellent communication skills to translate technical data into business insights.
Posted 1 month ago
15.0 - 20.0 years
3 - 7 Lacs
Gurugram
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:a)Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)b)Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.c)Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others).d)Update software entitlement and agreement information into the SAM tool.e)Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations.f)Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards.g)Maintain software installation records in SAM tool and perform product normalization.h)Perform license reconciliation in SAM tool.i)Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance.j)Respond to customer queries on software licensing. k)Create customized reports and recommendations to report on SAM function activities. l)Identify cost savings and license re-harvesting opportunities.m)Drive periodic or ad-hoc stakeholder and project meetings. Technical Experience:Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLMGood understanding of publisher contracts, license metrics and product use rightsExperience in creation of entitlements, license overview report and contracts.Experience in handling software license requests and performing technical validation Professional Attributes:Excellent communication skillsExpert knowledge in MS Office applications (Excel & PowerPoint)Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management ToolsGood to Have Skills: Analytical and Communication Skills Educational Qualification15 years of full-time education Qualification 15 years full time education
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Educational Bachelor of Engineering,Bachelor Of Technology,BSc,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Science,Master Of Engineering Service Line Microsoft Practice Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Technical and Professional : Primary skills:EUC-Application Packaging Preferred Skills: Technology-EUC-AppPackaging-Flexera AdminStudio
Posted 1 month ago
7.0 - 12.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage software license inventory and ensure compliance with licensing agreements.- Develop and implement software license management strategies and processes.- Monitor and track software license usage and ensure optimization.- Coordinate with vendors to negotiate software license agreements and renewals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management.- Strong understanding of software licensing models and agreements.- Experience in managing software license inventory and compliance.- Knowledge of software asset management best practices.- Good To Have Skills: Experience with IT asset management tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Software License Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 1 month ago
6.0 - 11.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: -Relevant 6+ Years of exp - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2.0 - 5.0 years
4 - 6 Lacs
Gurugram
Work from Office
Manage ITSM, SAM, HAM functions. Handle incidents, requests, compliance, and user support. Track assets, optimize licenses, and assist with IT infra troubleshooting.
Posted 1 month ago
6.0 - 10.0 years
6 - 16 Lacs
Gurugram
Work from Office
Role & responsibilities Job Summary: We are seeking an experienced IT Asset Management (ITAM) Engineer to support the end-to-end lifecycle management of IT assets within the organization. The ideal candidate will be responsible for ITAM administration, configuration, integration, and overall management, ensuring accurate asset data, compliance, and optimization. Experience with Flexera and CMDB oversight is essential. Key Responsibilities: Administer and configure ITAM tools and platforms to support asset lifecycle and license management. Lead and manage the full lifecycle of IT assets (hardware, software, cloud) from procurement to retirement. Integrate ITAM solutions with other IT systems (CMDB, procurement, help desk, SCCM, etc.). Ensure accurate and up-to-date asset records within the CMDB and ITAM platforms. Monitor and maintain software license compliance and optimize software usage. Work closely with Procurement, Security, and Compliance teams to support audits and reporting. Manage software entitlement and inventory using Flexera or similar SAM tools. Develop and maintain documentation, procedures, and asset management policies. Generate regular reports and KPIs for ITAM-related activities and metrics. Assist in risk reduction, cost control, and continuous process improvement efforts. Required Skills & Experience: 37 years of experience in IT Asset Management or a related IT operations role. Strong hands-on experience in ITAM tool administration and configuration. Proven experience with Flexera (FlexNet Manager Suite) or similar ITAM/SAM tools. Deep understanding of Asset Lifecycle Management (ALM) and Software License Management. Knowledge and experience in CMDB structure, maintenance, and integration. Familiarity with ITIL practices, particularly around asset, configuration, and change management. Experience with data reconciliation and reporting in complex environments. Strong analytical and problem-solving skills. Excellent documentation, communication, and collaboration abilities.
Posted 1 month ago
7.0 - 12.0 years
10 - 14 Lacs
Hyderabad
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful application deployment. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Ensure timely and successful application deployment- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Managing IT Infrastructure Tools:Flexera (Software License Management), Flexera AdminStudio (Software Package Mgmt), Integration Core Standard & Custom Integrations (XAMP)Microsoft Configuration Manager (AKA MCM, MECM, SCCM); Nice-to-Have Skills, in order of preference FlexeraOne, Flexera FNMS, Flexera AppBroker, Flexera AdminStudio.Proficiency in Microsoft Endpoint Configuration Manager- Strong understanding of application development lifecycle- Experience in leading application design and configuration- Knowledge of IT infrastructure and application deployment- Hands-on experience in troubleshooting application issues Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Endpoint Configuration Manager- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education
Posted 1 month ago
4.0 - 7.0 years
11 - 15 Lacs
Noida
Work from Office
Grow with us Job Summary: The Software Asset Manager is responsible for end-to-end software lifecycle management, ensuring compliance, cost optimization, and governance across the organizations software portfolio This role requires expertise in analysing software consumption, cost, and functionality to maximize software license usage while ensuring compliance with contractual, security, and regulatory requirements The individual will also lead internal and external audits, maintain standard operating procedures (SOPs), and work closely with IT, procurement, finance, and business teams to drive efficiency and cost savings, Key Responsibilities: Software Lifecycle & Compliance Management Define and execute end-to-end software lifecycle management policies, from Request to retirement, Ensure SOPs comply with security standards, contractual agreements, and audit requirements, Maintain an up-to-date inventory of software assets, ensuring compliance with licensing agreements, Oversee internal and external audits, ensuring timely responses and adherence to licensing terms, Identify risks related to non-compliance, security vulnerabilities, and software over/under-utilization, Software Asset Optimization & Cost Management Analyse software consumption, cost, and functionality to optimize license usage, Identify cost-saving opportunities by re-harvesting licenses, consolidating agreements, and negotiating with vendors, Develop software procurement and renewal strategies aligned with business needs and budget constraints, Collaborate with finance teams to ensure accurate budgeting and forecasting for software costs, Vendor & Stakeholder Engagement Manage vendor relationships and negotiate optimal terms for licensing agreements and renewals, Work with IT, security, and business stakeholders to ensure software investments align with organizational goals, Conduct vendor risk assessments and ensure compliance with contractual obligations, SAM Tools & Automation Hands-on experience with SAM tools such as Flexera, ServiceNow SAM, and Snow Software for tracking and optimizing software assets, Drive automation initiatives for software discovery, usage analysis, and reporting, Integrate SAM tools with ITSM and CMDB systems to improve software asset visibility, Reporting & Governance Provide regular reports on software consumption, compliance, and cost trends, Define KPIs and governance frameworks to monitor software usage and cost efficiency, Present insights and recommendations to leadership for strategic decision-making Other Requirement Qualifications & Experience: Required: Bachelors degree in IT, Business Administration, or a related field, 5+ years of experience in Software Asset Management (SAM), IT Asset Management, or IT Procurement, Strong understanding of end-to-end software lifecycle management, Experience handling internal and external audits related to software compliance, Hands-on experience with SAM tools such as Flexera, ServiceNow SAM, and Snow Software, Strong understanding of license procurement, renewal processes, and contract negotiations, Knowledge of ITIL, ISO 19770 (SAM Standards), and software compliance frameworks, Preferred: Certifications such as CSAM (Certified Software Asset Manager), ITIL, or equivalent, Experience managing software contracts for major vendors (Microsoft, Oracle, IBM, SAP, etc ), Knowledge of cloud-based licensing models (AWS, Azure, Google Cloud, etc ), Key Skills: Analytical mindset with the ability to interpret data and identify optimization opportunities, Strong problem-solving skills to address licensing challenges and compliance risks, Excellent communication and stakeholder management skills, Negotiation skills to drive favourable vendor agreements, Process automation and continuous improvement mindset, Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Noida Req ID: 767657
Posted 1 month ago
15.0 - 20.0 years
16 - 20 Lacs
Noida
Work from Office
Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. The role: 15+ years experience in Asset S/W & H/W compliance management Experience to lead asset compliance track and ensure to manage complete life cycle of Software/Hardware assets for the organization. Identify, document, and report license compliance issues and recommend solutions for a fix. Maintain the accuracy of the data in the Asset Management System according to Service Level Agreements and responsible to Maintain, update, track and report on all assets throughout the asset life cycle. Working closely with the various IT groups responsible for various IT Assets. Maintain software standards, validate product lists and maintenance contracts within the asset management database. Coordinate software license and maintenance agreement reviews. Advise management for best practices to optimize existing assets while reducing risks Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information. Review and analyze hardware contracts and maintenance agreements to establish entitlements. Validate data between all systems of record and the asset management tool. Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance. Monitor and alert stakeholders to changes in hardware warranty terms and conditions. Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity. Interact closely with counterparts in APAC, EMEA and the US to develop where applicable, regional policies and procedures in order to comply with the regulatory requirements Conduct and lead software/hardware asset reconciliation and audit activities. Assist Service Delivery in IT Asset Refresh planning, IT planning, and purchasing Lead all internal and external software licensing audits, analyze results and provide corrective action plans to senor management Work with IT management and procurement team to optimize software licensing agreements, identify potential savings areas, manage software product contracts, and create automated processes to facilitate software procurement/deployment Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders What youll bring: ITIL Foundations Certificate and experience in multicultural environment Familiarity with asset management software and/or inventory tracking systems, such as Flexera, CMDB etc. Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers Experience in asset management, with tools such as ServiceNow, SCCM, and Intune and expert in reconciliation and manual data reconciliation. Familiarity with contract/agreement review and accurate interpretation. Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple. Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience. About us #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Posted 1 month ago
15.0 - 20.0 years
9 - 13 Lacs
Hyderabad
Work from Office
Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Windows Server Administration, Cloud Infrastructure, Microsoft PowerShellMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role DescriptionDesign, build, configure MECM infrastructure, application deployment, patch management process, OSD. Design and build Windows 10/11 and windows server SOE imageMust have skills:Should be certified/equivalent experienced for configuring and supporting following:oWindows ServersoWindows OS oMECM (including Co-Management)oWindows PatchingoIntuneoAutopilotoAzure ADoPowerShell Good to have skills.Active directory, JAMF, Power BI, Flexera and other application app toolsJob Key Responsibilitiesa.Day to day administration of MECM environment to include engineering new solutions as needed.b.Troubleshoot MECM related issuesc.Providing technical guidance on MECM.d.Provide Tier 3 support for MECMe.Creating and updating technical documentation as required.f.Create monthly reports on windows updates and other compliance parameters Technical Experiencea.Should have strong experience on MECM.b.Ability to design, build and configure MECM environmentc.Design and build applicable Windows image, provide support in image rolloutd.Should be able to design configuration for windows endpoints & serverse.Should have strong hand on Autopilot enrolments and associated configurations and rollout. Professional AttributesExcellent written and oral communication skills Educational QualificationBE/BS in Computer Science, Electronics, Electrical or other branches of engineering, Science graduate Additional InformationAdditional knowledge -- Cloud Technologies Qualification 15 years full time education
Posted 1 month ago
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