39 Flexera Jobs

Our Company Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. The role: 15+ years experience in Asset S/W & H/W compliance management Experience to lead asset compliance track and ensure to manage complete life cycle of Software/Hardware assets for the organization. Identify, document, and report license compliance issues and recommend solutions for a fix. Maintain the accuracy of the data in the Asset Management System according to Service Level Agreements and responsible to Maintain, update, track and report on all assets throughout the asset life cycle. Working closely with the various IT groups responsible for various IT Assets. Maintain software standards, validate product lists and maintenance contracts within the asset management database. Coordinate software license and maintenance agreement reviews. Advise management for best practices to optimize existing assets while reducing risks Populate hardware asset data into the asset tracking system, including procurement data, contract data, warranty information, and all related financial information. Review and analyze hardware contracts and maintenance agreements to establish entitlements. Validate data between all systems of record and the asset management tool. Provide data insights for hardware agreement renewals, negotiation, and procurement decisions, including ROI and cost avoidance. Monitor and alert stakeholders to changes in hardware warranty terms and conditions. Track hardware entitlement data related to projects and resolve discrepancies to maintain data integrity. Interact closely with counterparts in APAC, EMEA and the US to develop where applicable, regional policies and procedures in order to comply with the regulatory requirements Conduct and lead software/hardware asset reconciliation and audit activities. Assist Service Delivery in IT Asset Refresh planning, IT planning, and purchasing Lead all internal and external software licensing audits, analyze results and provide corrective action plans to senor management Work with IT management and procurement team to optimize software licensing agreements, identify potential savings areas, manage software product contracts, and create automated processes to facilitate software procurement/deployment Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders What youll bring: ITIL Foundations Certificate and experience in multicultural environment Familiarity with asset management software and/or inventory tracking systems, such as Flexera, CMDB etc. Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers Experience in asset management, with tools such as ServiceNow, SCCM, and Intune and expert in reconciliation and manual data reconciliation. Familiarity with contract/agreement review and accurate interpretation. Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple. Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience. About us #LI-RR1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : Microsoft Windows Server Administration, Cloud Infrastructure, Microsoft PowerShellMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role DescriptionDesign, build, configure MECM infrastructure, application deployment, patch management process, OSD. Design and build Windows 10/11 and windows server SOE imageMust have skills:Should be certified/equivalent experienced for configuring and supporting following:oWindows ServersoWindows OS oMECM (including Co-Management)oWindows PatchingoIntuneoAutopilotoAzure ADoPowerShell Good to have skills.Active directory, JAMF, Power BI, Flexera and other application app toolsJob Key Responsibilitiesa.Day to day administration of MECM environment to include engineering new solutions as needed.b.Troubleshoot MECM related issuesc.Providing technical guidance on MECM.d.Provide Tier 3 support for MECMe.Creating and updating technical documentation as required.f.Create monthly reports on windows updates and other compliance parameters Technical Experiencea.Should have strong experience on MECM.b.Ability to design, build and configure MECM environmentc.Design and build applicable Windows image, provide support in image rolloutd.Should be able to design configuration for windows endpoints & serverse.Should have strong hand on Autopilot enrolments and associated configurations and rollout. Professional AttributesExcellent written and oral communication skills Educational QualificationBE/BS in Computer Science, Electronics, Electrical or other branches of engineering, Science graduate Additional InformationAdditional knowledge -- Cloud Technologies Qualification 15 years full time education

We are Hiring for IT Professionals , for more details please refer below job descriptions; Job Type: Contractual Location : PAN India Candidates from any city in India are welcome to apply. Client : MNC Position 1 : Oracle DBA with AWS & Redshift Experience Experience Required: 6+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Job Summary: We are seeking a highly skilled and experienced Oracle Database Administrator (DBA) with strong expertise in AWS cloud services and Amazon Redshift . The ideal candidate will be responsible for managing, monitoring, and optimizing database environments to ensure high availability, performance, and security in a hybrid cloud setup. Key Responsibilities: Administer and maintain Oracle databases (versions 12c/19c and above) Design, implement, and manage cloud-based database solutions using AWS (RDS, EC2, S3, IAM, etc.) Manage and optimize Amazon Redshift data warehouse solutions Perform performance tuning, backup & recovery, patching, and upgrade activities Implement and maintain database security, integrity, and high availability solutions Handle database migrations from on-premise to cloud (AWS) Automate database processes using scripting (Shell, Python, etc.) Collaborate with development, DevOps, and infrastructure teams Monitor system health, performance, and proactively address issues Required Skills: 6+ years of hands-on experience as an Oracle DBA Strong experience with AWS services related to database hosting and management Expertise in Amazon Redshift architecture, performance tuning, and data loading strategies Proficiency in SQL, PL/SQL, and scripting languages Solid understanding of database backup strategies and disaster recovery Experience with tools like Oracle Enterprise Manager, CloudWatch, and other monitoring tools Excellent analytical and troubleshooting skills Preferred Qualifications: AWS Certification (e.g., AWS Certified Database - Specialty, Solutions Architect) Experience with data migration tools and methodologies Familiarity with PostgreSQL or other relational databases is a plus Position 2 : Flexera Architect Experience: 5+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Key Responsibilities: Architect and implement Flexera solutions including Flexera One, FlexNet Manager Suite, and Admi Studio. Collaborate with IT, procurement, and business teams to understand software asset life cycle requirements and translate them into Flexera-based solutions. Optimize software usage and licensing costs through in-depth license position analysis, usage tracking, and compliance reporting. Define policies and workflows for Software Asset Management (SAM) and drive adoption across the organisation. Develop and maintain integration with CMDB, SCCM, ServiceNow, and other ITSM/ITOM tools. Design and deliver dashboards, reports, and KPIs using Flexeras analytics tools. Ensure compliance with software vendor audits and licensing requirements. Provide subject matter expertise during audits, renewals, and true-ups for vendors such as Microsoft, Oracle, IBM, Adobe, etc. Train internal stakeholders and support teams on Flexera tools and SAM practices. Troubleshoot and resolve issues related to Flexera configurations, agents, and data collection. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum 5 years of hands-on experience with Flexera products (Flexera One / FlexNet Manager Suite). Strong understanding of software licensing models (perpetual, subscription, cloud, user/device-based). Experience with ITAM/SAM processes and best practices. Proficient in software discovery, normalization, and reconciliation. Familiarity with integration of Flexera with tools like SCCM, ServiceNow, Tanium, or JAMF. Strong analytical, problem-solving, and communication skills. Experience with scripting or automation (PowerShell, SQL) is a plus. Position 3: Senior Micro Focus Specialist Experience Required: 15+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Key Responsibilities: Lead end-to-end implementation and optimization of Micro Focus solutions such as ALM/QC, UFT, LoadRunner, Service Manager, Operations Orchestration, and SMAX. Analyze enterprise needs and recommend appropriate Micro Focus tools to address system, service management, performance testing, and automation requirements. Architect and integrate Micro Focus platforms into enterprise ecosystems ensuring seamless interoperability with other ITSM, DevOps, and monitoring tools. Provide hands-on support, upgrades, patching, and performance tuning of existing Micro Focus environments. Create technical documentation, SOPs, and system architecture diagrams. Mentor junior team members and provide leadership in troubleshooting complex system issues. Collaborate with stakeholders to define KPIs, implement monitoring solutions, and ensure SLAs are met. Ensure security and compliance of all Micro Focus solutions with enterprise policies. Act as a Subject Matter Expert (SME) for RFPs, audits, solution proposals, and enterprise digital transformation initiatives. Key Requirements: 15+ years of total IT experience with at least 10 years hands-on experience in Micro Focus tools. Expertise in one or more of the following: Micro Focus ALM/QC, UFT, LoadRunner, SMAX, Service Manager, Operations Bridge, or Data Protector. Experience with scripting languages such as VBScript, JavaScript, or PowerShell. Strong understanding of ITIL processes, service delivery, and ITSM best practices. Prior experience in implementing Micro Focus in hybrid cloud or enterprise environments. Ability to lead teams and manage cross-functional collaboration. Contract Details: Type: Contract (Long-term / Project-based) Location: Open to candidates across India (PAN India) Mode: Hybrid (Combination of remote and on-site, based on project needs) Interested candidate's send their resume to sujoy@prohrstrategies.com Job Type: Contractual Contract length: 12 months

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : ServiceNow Good to have skills : Information Communication Technology (ICT), Automation Integration, Flexera Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing service risks. Your role involves providing operational support to keep production systems and devices online and available throughout the day. Roles & Responsibilities: "The Information Technology Tools Administration and Integration Consultant is a technical position requiring intermediate-level architecture, planning and administration of:Information Technology (IT) services, applications, systems, components and integrations. This position requires data analysis, design, development and implementation of modules using object-oriented code for data extract/transform/load (application programming interfaces [APIs], structured query language [SQL]), integration, automation and web user-interfaces (UIs). Incumbents must be able to think logically/conceptually about business, technical/data requirements and effectively communicate (non-technically) with IT staff/customers/stakeholders.He/She is a primary liaison between the Administration team and technical/business customers. W Possibly directing the technical work of other team members, junior associates and/or partners to deliver results.The purpose of this role is to provide managed/integrated IT services (stable, secure, standard, simple, supportable, self-operating [automated], sourced, compliant), which are governed/prioritized by key stakeholders (including the Administrator team). Service areas may include, but are not limited to, applications/tools enabling management of IT services, assets/infrastructure (network and systems), IT monitoring, job scheduling, integration code, automation and IT security. Team members work closely with IT Infrastructure and Security teams, internal customers and external partners to identify requirements, set priorities and deliver business outcomes via current tools." Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow Strong understanding of IT service management principles Experience in managing IT production systems and services Knowledge of risk management and client satisfaction practices Hands-on experience in operational support for online systems and devices Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow This position is based at our Hyderabad office A 15 years full time education is required Qualifications 15 years full time education

Mandatory Skills - Flexera, Application packaging Rates including mark up - 130 K/M- 140 K/M Application Packaging: Create, test, and deploy software packages using tools like Flexera AdminStudio, InstallShield, SCCM and Intune. Strong understanding of Powershell scripting, VB Scripting and PSADT. Customize and troubleshoot application packages to meet client requirements. Ensure compatibility and compliance with enterprise standards and policies Software Deployment: Manage software distribution through SCCM, ensuring accurate detection and installation on target systems. Coordinate with IT teams to schedule and execute deployments, minimizing disruption to end-users. Root Cause Analysis (RCA): Investigate and analyse the root cause of packaging and deployment errors, providing detailed reports. Perform cleanup activities on retired applications from deployment systems Report Management & Monitoring: Monitor the success rate of each deployment project and provide regular reports as per client requirements. Share weekly status reports on project updates and team progres Qualifications & Skills: Extensive experience with application packaging tools like Flexera AdminStudio, InstallShield, and SCCM. Proficiency in scripting languages such as PowerShell and VBScript. Excellent problem-solving and RCA skills, with a focus on efficiency and process optimization. Strong communication and reporting skills. Mandatory Skills: Application Packaging - Windows.

About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, weve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. For more details check out http://www.generalmills.com Purpose of the role The D&T Analyst II Software License Compliance - VMO is an individual contributor role that requires strong project management skills, excellent client communication, and a deep understanding of SAM best practices. Key Accountabilities 6-10 years overall experience in IT, with at least 5+ years of continuous experience in a Software Asset Management. Lead the development and implementation of enterprise-wide SAM frameworks and processes. Define requirements and act as Product Owner for SAM tool implementations (ServiceNow, Flexera, SAMPro preferred). Manage the lifecycle of software assets, ensuring license compliance and minimizing risk. Review and interpret complex software contracts, including agreements, subscriptions, and support terms. Develop and maintain accurate entitlement license positions for major software publishers. Conduct regular software audits and manage publisher renewals. Identify and implement opportunities for optimization, cost savings, and risk mitigation within hardware and software asset lifecycles. Provide expert guidance on application rationalization. Collaborate with stakeholders across the organization to ensure alignment and support for SAM initiatives Preferred Qualifications 6-10 years overall experience in IT, with at least 5+ years of continuous experience in a Software Asset Management. Proven experience leading large-scale SAM projects within an enterprise environment. Deep understanding of SAM tools (ServiceNow, Flexera, SAMPro, etc.) and their integration with discovery sources. Expertise in Software Publishers - Microsoft,IBM, Oracle, Expertise in software contract review and interpretation. Strong analytical and problem-solving skills. Data Analysis & Visualization: Proficiency in data analysis tools (e.g., SQL, Tableau, Power BI) to extract insights from SAM data and create compelling reports. ITIL Certification: Demonstrates a broader understanding of IT service management best practices. Cloud SAM Experience: Experience managing software assets in cloud environments (AWS, Azure, GCP) ITIL and Tool Certification preferred

Summary A Software Asset Management Specialist is responsible for managing the lifecycle of software assets within an organization using tools like ServiceNow SAM Pro. This role involves ensuring compliance with licensing agreements, optimizing software usage, and maintaining accurate records of software assets. The specialist collaborates with various departments, including IT, procurement, and finance, to align software asset management strategies with business objectives. Job Responsibilities Key Responsibilities: Maintain accurate software asset inventories using enterprise SAM tools (e.g., ServiceNow SAM Pro, Flexera, Snow). Manage the end-to-end software lifecycle: acquisition, deployment, maintenance, and retirement. Analyze software usage data to optimize licensing and reduce unused or underused software. Ensure ongoing compliance with vendor license agreements and industry regulations. Conduct internal software audits and support vendor or third-party audit requests. Interpret and apply complex licensing rules across various models (SaaS, subscription, perpetual, etc.). Collaborate with procurement to validate licensing requirements prior to software purchases. Maintain and reconcile entitlement records against deployments and usage data. Automate license harvesting and reclamation using SAM tool workflows. Monitor software renewal dates and proactively manage renewals to avoid penalties. Create and maintain license position reports (Effective License Positions ELPs) for key vendors. Develop optimization strategies to drive cost avoidance and value realization. Integrate SAM tools with ITSM and CMDB platforms to ensure real-time accuracy. Apply software normalization and categorization for consistent reporting.

The Flexera role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Flexera domain.

Project description We are seeking an experienced Senior Flexera Data Analyst to join our team. This role focuses on managing internal data structures, automating data flows, and delivering actionable reporting within the Flexera ecosystem. You should have deep experience in data modeling, API integrations, and reporting, along with a strong understanding of software asset management principles. Responsibilities Internal Data Structures & Modeling Design, maintain, and optimize internal data models and structures within the Flexera environment. Map business asset data to Flexera's normalized software models with precision and accuracy. Ensure accurate data classification, enrichment, and normalization to support software lifecycle tracking. Partner with infrastructure, operations, and IT teams to ingest and reconcile data from various internal systems. Reporting & Analytics Design and maintain reports and dashboards in Flexera or via external BI tools such as Power BI or Tableau. Provide analytical insights on software usage, compliance, licensing, optimization, and risk exposure. Automate recurring reporting processes and ensure timely delivery to business stakeholders. Work closely with business users to gather requirements and translate them into meaningful reports and visualizations. Automated Data Feeds & API Integrations Develop and support automated data feeds using Flexera REST/SOAP APIs. Integrate Flexera with enterprise tools (e.g., CMDB, SCCM, ServiceNow, ERP) to ensure reliable and consistent data flow. Monitor, troubleshoot, and resolve issues related to data extracts and API communication. Implement robust logging, alerting, and exception handling for integration pipelines. Skills Must have Minimum 6+ years of working with Flexera or similar software. Flexera ExpertiseStrong hands-on experience with Flexera One, FlexNet Manager Suite, or similar tools. Technical Skills: Proficient in REST/SOAP API development and integration. Strong SQL skills and familiarity with data transformation/normalization concepts. Experience using reporting tools like Power BI, Tableau, or Excel for data visualization. Familiarity with enterprise systems such as SCCM, ServiceNow, ERP, CMDBs, etc. Process & Problem Solving: Strong analytical and troubleshooting skills for data inconsistencies and API failures. Understanding of license models, software contracts, and compliance requirements. Nice to have Soft Skills: Excellent communication skills to translate technical data into business insights. OtherLanguagesEnglishC1 Advanced SenioritySenior

Project description We are looking for an experienced Senior ServiceNow (SNOW) Engineer to join our IT Operations team. You are responsible for designing robust data models, developing custom reports, and building seamless API integrations within the ServiceNow platform. You should have a strong background in ITSM processes, data architecture, and hands-on experience with ServiceNow development and automation. You will play a pivotal role in optimizing our ServiceNow environment to enhance service delivery, operational visibility, and integration with enterprise systems. Responsibilities Internal Data Structures & Configuration Design, build, and maintain data models, tables, and relationships within the ServiceNow platform. Extend and customize out-of-the-box modules (e.g., CMDB, Incident, Change, Request, etc.) to meet business requirements. Ensure data integrity, normalization, and performance optimization across the ServiceNow environment. Collaborate with stakeholders to translate business requirements into scalable ServiceNow configurations or custom applications. Reporting & Dashboards Develop real-time dashboards and reports using ServiceNow Reporting Tools and Performance Analytics. Deliver insights into key ITSM metrics such as SLAs, incident trends, and operational KPIs. Automate the generation and distribution of recurring reports to stakeholders. Work with business and technical teams to define and implement reporting frameworks tailored to their needs. Automated Feeds & API Integration Develop and manage robust data integrations using ServiceNow REST/SOAP APIs. Build and maintain data pipelines to and from external systems (e.g., CMDB, HRIS, ERP, Flexera, etc.). Implement secure, scalable automation for data exchange with appropriate error handling, logging, and monitoring. Troubleshoot and resolve integration-related issues to ensure smooth system interoperability. Skills Must have Minimum 6+ years of hands-on experience with ServiceNow, including ITSM, CMDB, and integrations. Technical Expertise: Advanced knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide). Strong experience with REST/SOAP APIs for ServiceNow integrations. Solid understanding of relational databases, data normalization, and model optimization. Familiarity with common enterprise systems such as ERP, HRIS, Flexera, and CMDB tools. Reporting Skills: Proficiency in ServiceNow Performance Analytics, standard reporting, and dashboard design. Experience defining KPIs and building automated reporting solutions. Soft Skills: Strong communication and collaboration skills. Proven ability to translate business requirements into scalable ServiceNow solutions. Analytical and detail-oriented mindset with a problem-solving approach. Nice to have N/A. OtherLanguagesEnglishC1 Advanced SenioritySenior

Your Role As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of Linux server administration. Certification such as Linux+ would be preferred 5-7 years of experience in a security operations role Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities on both Windows and Linux Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team , the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of Linux server administration. Certification such as Linux+ would be preferred 5-7 years of experience in a security operations role Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities on both Windows and Linux Exceptional communication skills and the ability to mentor junior team members

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Consultant, ADDM (Application Discovery and Dependency Mapping) is responsible for leading and delivering Application Discovery and Dependency Mapping project workstreams. They are the subject matter expert (SME) for Application Discovery and Dependency Mapping. The SME works closely with other technology SMEs to build and validate accurate application affinity groups and associated business applications within the ADDM platform. Key Responsibilities Use of Application Discovery and Dependency Mapping platforms including but not limited to Device42. Creates and maintains ADDM platform configurations to accommodate Client requirements. Configures and maintains automated discovery jobs and associated scheduling. Coordinate efforts with other SMEs, Client resources, and vendors to remediate discovery job errors. Lead ADDM workstreams including assisting in project plan development, project status reporting, coordination of Client and internal resources, and adhering to established project schedules and timelines. Independently work with Client stakeholders to ensure affinity groups and associated business applications are accurately developed and validated in the ADDM platform. Generate standard and custom reporting to support the development of project deliverables. Participate as a subject matter expert in project workshops. Maintain close communication with Client stakeholders including senior leadership on matters that require explanation, interpretation, or advice. Develop and promote relationships both internally and with client stakeholders. Participate in business development efforts for ADDM opportunities including assisting or leading POCs and demos, project scoping, and proposal development. Mentor other internal resources on the use of ADDM platforms by leading training and knowledge transfer sessions. Qualifications At least five (5) years as an IT Manager, Director, or Consultant at a Management Consultant Organization (Big 4, Slalom, etc.). At least two (2) years of experience in conducting Application Discovery and Dependency Mapping with Device42. Experience with other platforms such as Flexera Foundation/Cloudscape, ServiceNow Discovery/MID, AWS Migration Evaluator, Microsoft Azure Migrate, and/or Google StratoZone is also highly preferred. Experience with other systems of record such as ServiceNow CMDB, LeanIX, Confluence, Jira, SolarWinds, Datadog, Dynatrace, etc. are also important skills used in the delivery of ADDM services. Knowledge of ITSM and ITOM processes including CMDB. Understanding of authentication technologies such as Active Directory, LDAP, TACACS, CyberArk, etc. Basic understanding of Linux/Unix shell commands. Understanding of networking topics including IP Addressing, TCP/UDP Ports, TCP/IP Protocols, load balancers, firewalls, NAT, etc. Ability to troubleshoot a network connection by using ping, traceroute, netstat and other commands. Understanding of common application architectures and components (database, middleware, web, etc.) Basic understanding of IaaS/PaaS cloud computing. Experience and/or familiarity with AWS, Azure, Google are a plus. Ability to manipulate and analyze large data sets in Microsoft Excel and Microsoft PowerBI for data visualizations. Ability to communicate esoteric technical concepts to business leaders using verbal communication and visual aids such as PowerPoint or PowerBI. Education Undergraduate degree in Computer Science, Mathematics, or similar discipline. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Configuration Management (CM) Good to have skills : AKA MCM, MECM, SCCM, Flexera Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop and implement solutions for various business needs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the team in implementing innovative solutions Conduct regular team meetings to ensure project progress Stay updated on industry trends and technologies Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Configuration Manager (AKA MCM, MECM, SCCM); Nice-to-Have Skills, in order of preference – FlexeraOne, Flexera FNMS, Flexera AppBroker, Flexera AdminStudio. Configuration Management (CM) Strong understanding of software development lifecycle Experience with version control systems like Git Knowledge of continuous integration and deployment tools Familiarity with automation tools for configuration management Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Management (CM) This position is based at our Hyderabad office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Technical Experience:- Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Technical Experience:Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes: Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills:Software licensing & Software Asset Management Tools Good to Have Skills:Analytical and Communication Skills Educational Qualification: 15 years of full-time education Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful application deployment. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design and development process Ensure timely and successful application deployment Provide technical guidance and support to the team Professional & Technical Skills: Must To Have Skills: Managing IT Infrastructure Tools:Flexera (Software License Management), Flexera AdminStudio (Software Package Mgmt), Integration Core – Standard & Custom Integrations (XAMP)Microsoft Configuration Manager (AKA MCM, MECM, SCCM); Nice-to-Have Skills, in order of preference – FlexeraOne, Flexera FNMS, Flexera AppBroker, Flexera AdminStudio.Proficiency in Microsoft Endpoint Configuration Manager Strong understanding of application development lifecycle Experience in leading application design and configuration Knowledge of IT infrastructure and application deployment Hands-on experience in troubleshooting application issues Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Endpoint Configuration Manager This position is based at our Hyderabad office A 15 years full-time education is required Qualification 15 years full time education

Job description, Hiring for App packaging with experience range 5 years & above Mandatory Skills: App packaging, Flexera admin studio Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Technical Experience:- Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications 15 years full time education

Job description, Hiring for App packaging with experience range 5 years & above Mandatory Skills: App packaging, Flexera admin studio Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Description Functional Testing with Ecommerce and Hybris Knowledge If any Skills in Titan /Zuora Flexera Projects who had worked Earlier will be an added Advantage Secondary Skills: Automation Testing Functionize Testing tool preferable Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Ecommerce & Hybris Tester Languages RequiredENGLISH Role Rarity To Be Defined

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : ServiceNow Good to have skills : Information Communication Technology (ICT), Automation Integration, Flexera Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing service risks. Your role involves providing operational support to keep production systems and devices online and available throughout the day. Roles & Responsibilities: "The Information Technology Tools Administration and Integration Consultant is a technical position requiring intermediate-level architecture, planning and administration of:Information Technology (IT) services, applications, systems, components and integrations. This position requires data analysis, design, development and implementation of modules using object-oriented code for data extract/transform/load (application programming interfaces [APIs], structured query language [SQL]), integration, automation and web user-interfaces (UIs). Incumbents must be able to think logically/conceptually about business, technical/data requirements and effectively communicate (non-technically) with IT staff/customers/stakeholders.He/She is a primary liaison between the Administration team and technical/business customers. W Possibly directing the technical work of other team members, junior associates and/or partners to deliver results.The purpose of this role is to provide managed/integrated IT services (stable, secure, standard, simple, supportable, self-operating [automated], sourced, compliant), which are governed/prioritized by key stakeholders (including the Administrator team). Service areas may include, but are not limited to, applications/tools enabling management of IT services, assets/infrastructure (network and systems), IT monitoring, job scheduling, integration code, automation and IT security. Team members work closely with IT Infrastructure and Security teams, internal customers and external partners to identify requirements, set priorities and deliver business outcomes via current tools." Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow Strong understanding of IT service management principles Experience in managing IT production systems and services Knowledge of risk management and client satisfaction practices Hands-on experience in operational support for online systems and devices Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow This position is based at our Hyderabad office A 15 years full time education is required Qualifications 15 years full time education