ServiceNow IT Senior Manager

As a ServiceNow IT Senior Manager at NTT DATA, your role will involve building and sustaining effective communications with stakeholders to enhance customer experience. Your key responsibilities will include: - Developing and implementing Asset Management processes for Hardware in datacenter and end user space - Implementing continuous process improvements and operational efficiencies throughout the Asset Management Life Cycle - Managing leased assets and creating/updating asset records in the Asset Database - Participating in Asset Management audits and remediation efforts - Analyzing client contracts and purchase agreements to manage hardware assets effectively - Interacting with clients and internal/external sources to obtain relevant data and documents - Utilizing data analysis tools like MS Access and MS Excel - Generating monthly asset reports and ad-hoc reports as required - Identifying and documenting best practices and implementing them - Performing other Hardware Asset Management duties as assigned To qualify for this role, you should have: - 9+ years of experience in a similar role - Advanced knowledge of Excel, Access, and other tools for creating reports and Dashboards - Excellent verbal and written communication skills with a focus on customer service - Detail-oriented, customer-oriented, result delivery-oriented, and analytical thinking - Degree in a technical field preferred - Experience with industry leading IT Asset Management tools such as Service Now, Flexera, or Remedy - Industry Certification such as Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management (CHAMP) advantageous - Knowledge/experience with discovery tools like SCCM, SMS, Flexera, Marimba, LANDesk, Altiris, etc. - Experience in a managed services environment and with virtual teams About NTT DATA: NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. With experts in more than 50 countries, we offer business and technology consulting, data and artificial intelligence solutions, industry-specific services, and digital infrastructure. As a leading provider of digital and AI infrastructure, we are committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to drive organizations and society confidently into the digital future. Visit us at us.nttdata.com.,