219 Service Now Jobs - Page 2

Are you passionate about service excellence and eager to contribute to a global organization that prioritizes both people and the planet IFF, a renowned leader in food, beverage, health, biosciences, and sensorial experiences, is looking for a dynamic individual to join their Procurement department as a Global Procurement COE Hub Sr. Manager. Based in Hyderabad, as a Global Procurement COE Hub Sr. Manager, your primary focus will be on overseeing the day-to-day operations of the Procurement Hub. You will lead a team of procurement specialists tasked with providing essential procurement support to the organization. Your role involves managing the team's workload, implementing best procurement practices, and ensuring compliance with organizational policies and regulations in line with the Center of Excellence (COE) pillars. Reporting to the Vice President of Procurement COE, you are expected to serve as the lead subject matter expert in managing a team responsible for various procurement aspects such as Category Management Support, Risk Management, Buy Desk, Contract Management & Compliance, Vendor Master Data, and Internal Controls of IFF Procurement COE. Additionally, you will play a crucial role in coaching and developing the local Procurement team, updating Standard Operating Procedures, developing and implementing procurement best practices, monitoring procurement activities for compliance, advising stakeholders, and facilitating training sessions. To thrive in this role, you should hold a BS in Business Administration, supply chain management, engineering, or a related field. An MBA is preferred. With a minimum of 12+ years of relevant procurement experience in an industrial biochemical environment, you should possess strong leadership skills, the ability to manage multiple projects simultaneously, and excellent interpersonal and communication skills. Proficiency in ERP systems like SAP, as well as tools such as Zycus, Service Now, Contract Lifecycle Management, Jira, Excel, and PowerPoint, is essential. A willingness to travel occasionally for meetings is also required. If you are a self-motivated individual with a passion for driving results and fostering collaboration, this role offers an exciting opportunity to make a meaningful impact. IFF is an Equal Opportunity Employer committed to fostering workplace diversity and inclusion. To learn more about our commitment to diversity and inclusion, visit IFF.com/careers/workplace-diversity-and-inclusion.,

As a Security Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to provide a managed service to clients, ensuring the operational efficiency of their Security Infrastructures and systems. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial role in restoring service to clients while adhering to service level agreements (SLA). Your focus will be on second-line support for incidents and requests of medium complexity, contributing to project work when necessary. Your key roles and responsibilities include proactively monitoring work queues, resolving incidents/requests within agreed SLAs, updating tickets with resolution tasks, identifying and analyzing issues, providing second-level support, communicating with teams and clients, executing changes with risk identification and mitigation plans, following shift handover processes, escalating tickets when necessary, working with automation teams for task optimization, and collaborating with various resolver groups. Moreover, you will lead initial client escalations, contribute to change management processes, execute approved maintenance activities, audit incident and request tickets for quality, produce trend analysis reports for automation, and contribute to disaster recovery functions and tests as required. In terms of knowledge, skills, and attributes, you should possess effective communication skills across different cultures, excellent planning abilities, a positive outlook, resilience in high-pressure environments, client-centric approach, active listening skills, adaptability, and a commitment to meeting clients" requirements. Academically, you are expected to hold a Bachelor's degree in IT/Computing or equivalent, along with relevant certifications in the supported services. Certifications such as CCNA (mandatory), CCNP in Security, or PCNSE are advantageous. The ideal candidate will have a moderate level of experience in managed services handling Security Infrastructure, familiarity with ticketing tools like Service Now, working knowledge of ITIL processes, and experience collaborating with vendors and third parties. This is an on-site working role at NTT DATA, a trusted global innovator of business and technology services. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to facilitate organizations" transition into the digital future. As an Equal Opportunity Employer, NTT DATA offers a diverse and inclusive workplace environment where employees can thrive and make a meaningful impact.,

You will be responsible for providing IT support services to end users in Australia Time. As a Manager, Senior Analyst, or Analyst in the IT Support team, your main focus will be on end user support and basic endpoint troubleshooting, following ITIL process framework guidelines. Your role will involve utilizing your expertise in products such as Service Now, Intune, Windows OS, Microsoft Teams, Office365, and TeamViewer. To qualify for this position, you should hold a degree in IT along with any additional technical certifications, with a preference for ITIL certification. The ideal candidate will have at least 3+ years of experience for Analyst IT Support, 5+ years for Senior Analyst IT Support, and 10+ years for Manager IT Support roles. In addition to technical skills, strong written and oral communication skills are essential for this role. The location for this position can be either Andheri East or Mahape, with working hours from 5 AM to 2 PM (India time). If you meet the requirements and are interested in this opportunity, please apply or send your CV to saeed.khan@scytech.com.,

As an experienced Application Rationalization Architect, you will play a crucial role in optimizing the application portfolio strategy of our organization. Your responsibilities will include overseeing the rationalization of the application portfolio, driving modernization efforts, and ensuring alignment with organizational goals. You will collaborate with business and technology leaders to streamline the existing application portfolio, identify redundancies, propose cloud-native solutions, and lead the adoption of scalable and secure technologies. Your key responsibilities will involve leading the assessment, streamlining, and modernization of the application portfolio. You will work cross-functionally with development, product, infrastructure, and security teams to drive efficiencies and ensure alignment with business objectives. Additionally, you will design and implement scalable cloud infrastructures leveraging containers, microservices, and serverless technologies. Your technical expertise will be utilized as you act as a mentor to teams, providing thought leadership on DevOps, automation, and application modernization. Moreover, you will drive cloud adoption and migration strategies, focusing on performance, cost optimization, and compliance. We are seeking a candidate with 10+ years of IT experience, with at least 4+ years in the application rationalization space. A strong background in application rationalization, modernization, and cloud migration strategies, preferably on Azure, is essential. Proficiency in tools like ServiceNow for application management and expertise in object-oriented programming principles are required. Strong problem-solving skills and the ability to critically analyze application functionality for improvement opportunities are highly valued. Experience in building and maintaining scalable cloud infrastructures using Infrastructure as Code and proficiency in programming languages such as C#.Net, Java, or Python are necessary. Nice to have skills include an understanding of CI/CD pipelines and DevOps tools, familiarity with programming/scripting languages for data manipulation and automation tasks, and experience with collaboration platforms for project tracking and documentation. If you are a strategic thinker with exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels, and keen on driving application rationalization, modernization, and cloud migration initiatives, we encourage you to apply for this role.,

As a Java Lead/Developer with 5+ years of experience, you will be responsible for developing and leading projects using Java Springboot, API development, and microservices. Your primary skills should include: - Proficiency in Java Spring Boot and Spring WebFlux for programming - Strong experience in API-Driven Development, particularly in RESTful and Microservices - Deep understanding of Data Structures and Algorithms - Hands-on experience with concurrency frameworks like Mono, Flux, and Akka - Familiarity with ORM frameworks such as Entity, Hibernate, and Dapper - Expertise in relational databases like Oracle, MS SQL, or Postgres - Good knowledge of queuing or streaming engines like Kafka - Experience in Unit Testing / TDD and working with CI/CD tools like NUnit, Junit - Proficiency with Docker, GIT, SonarQube, Checkmarx, OpenShift, and other deployment tools - Ability to use tools like Jira, GitLab, Swagger, Postman, SOAP UI, and Service Now - Basic understanding of JavaScript, HTML, and CSS If you have 5-8 years of development experience or 8+ years of lead experience in Java and possess the mentioned skills, this role could be an excellent fit for you. Join us and contribute to cutting-edge projects in a dynamic work environment.,

You will be responsible for managing Onshore stakeholders and building strong relationships with the client. Your role will involve managing the performance of daily, monthly, quarterly, and annual accounting processes and reporting. You will work closely with Vendors and Requestors as needed. It is essential to have excellent accounting knowledge and strong conceptual understanding. Your tasks will include analyzing and researching all discrepancies or exceptions in the process, monitoring key performance parameters to ensure adherence to SLAs, and initiating cross-training to create adequate backups. You will be expected to design or prepare training materials and ensure that all training activities comply with organizational and statutory policies. Strong presentation skills are required as you will prepare and present month-end reports to the client. You must be able to work under minimal supervision and follow established procedures or directives from the Manager. Identifying and implementing new ways to improve work quality and processes will be a key aspect of your role. You will also be responsible for initiating and facilitating continuous process improvements and offering insights and recommendations for enhancing team efficiency. Additionally, you will need experience in Ariba, SAP, and Service Now, along with a high level of computer proficiency and excellent MIS skills. Knowledge of new reporting tools like Power BI is preferred. Clear written and verbal communication skills, high levels of customer service, quality orientation, self-initiative, and drive for continuous improvement are essential competencies for this role. You should have strong communication, motivational skills, and the ability to lead in a challenging environment while effectively planning, prioritizing, and executing everyday floor operations.,

Job Title : Service Now Test Engineer Location State : Haryana Location City : Gurgaon Experience Required : 2.5 to 4 Year(s) CTC Range : 8 to 13 LPA Shift: Day Shift Work Mode: Hybrid- 3 days WFO Position Type: Contract Openings: 2 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: We are looking for certified service now test engineer. Essential Job Functions: Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow Qualifications: Key Skills Needed: 2-4 years QA experience in ServiceNow . Practical experience with ATF (tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification: ServiceNow Certified Administrator How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

The role you are applying for involves being responsible for troubleshooting and monitoring the rollouts of all Yum Platforms services and products. Your main tasks will include ensuring the health of systems, managing communication with various internal and external stakeholder groups, defining metrics, understanding incident management processes, and analyzing business metrics to ensure business continuity. You will need to utilize tools for observability and proactive monitoring, enhance alerting mechanisms, and minimize system downtime to improve the user experience of restaurant technology services. Responding promptly to alerts, opening incident and support tickets, and coordinating with teams across different time zones are essential parts of this role. Efficiently managing case and incident workflows, conducting root cause analysis, and developing production runbooks for common issues are crucial responsibilities. The role requires a minimum of 4-6 years of experience in a production support role with customer interaction management, proficiency in ticket tracking tools like Service Now and Jira, hands-on exposure to observability tools such as Datadog, and exceptional communication, problem-solving, and analytical skills.,

You are being offered an exciting opportunity to join NTT DATA as a Field Tech Associate - DSS Engineer in Pune, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide essential support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) activities for various IT equipment and peripherals as required, ensuring seamless operations within the organization. Additionally, you will have the opportunity to learn new and emerging technologies based on business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A basic understanding of the ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills in English, both written and spoken, are required. You should also be physically capable of performing general office requirements and willing to work on rotational shifts 24x7, including overnight domestic travel if necessary. NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, implementation, and management. Join us in shaping the digital future confidently and sustainably. Visit us at us.nttdata.com.,

As a SAP PP & QM Technical Architect at Birlasoft, you will be a key player in leveraging your expertise to deliver successful SAP implementations. With a focus on Logistics tracks such as OTC, PTP, or SCM, you will utilize your deep knowledge of PP and QM module functionalities to drive efficiency and productivity within the organization. With a minimum of 10 years of experience, including 3 to 5 end-to-end ECC and S/4HANA implementations, you will be responsible for ensuring seamless integrations with other modules such as MM, CS, FICO, PP, and PM. Your role will also involve acting as a functional expert, promptly identifying and resolving application issues to provide timely solutions. In addition to your technical skills, you will bring hands-on experience in ServiceNow and expertise in handling support, development, and rollout projects. Your proficiency in writing documents like Functional specifications, Business process documents, and Functional documents will be crucial in documenting project requirements and solutions. Furthermore, your familiarity with integration systems like LIMS, BizTalk, and knowledge of PLM systems with ECS DB will be advantageous. Experience with label printing software such as BarTender, TLAshford/BPCS, and SAP MII will also be beneficial in executing successful initiatives. Overall, as a SAP PP & QM Technical Architect, you will play a pivotal role in providing consulting services on new and existing initiatives, contributing to the growth and success of the organization.,

You are a Senior Systems Engineer with 2 to 4 years of experience, specializing in Dynatrace, ITIL V4, Service Now, and Unix in the context of Retail Banking. Your role involves working in rotational shifts without travel requirements. Your primary responsibility is to maintain and optimize systems for seamless operations. Your tasks include monitoring and ensuring the performance of systems through Dynatrace, providing support and troubleshooting for Unix-based systems, utilizing Service Now for incident management, and implementing ITIL V4 practices for enhanced service delivery. Collaboration with cross-functional teams, conducting system audits, maintaining documentation, and ensuring compliance with industry standards are crucial aspects of your role. You will participate in rotational shifts for 24/7 system support, assist in system upgrades and migrations, provide training to junior team members, and engage in continuous learning to stay updated with industry trends. Your contribution to the company's success lies in ensuring reliable and efficient system operations. Your qualifications include expertise in Dynatrace, ITIL V4 practices, Service Now, and Unix, with a preference for experience in Retail Banking. Strong problem-solving skills, attention to detail, and effective communication abilities are essential for this role. Certifications Required: - ITIL V4 Foundation Certification - Dynatrace Associate Certification,

As a Support Engineer (L3 Support) for ForgeRock OpenAM, you will be an integral part of the IAM managed services team, working on-site at the customer location in Noida, India. Your responsibilities will include incident support, problem management, change management, platform configuration, and performance improvement maintenance related to ForgeRock AM. You should hold a Bachelor's degree in Computer Science/Information Technology or a related field, along with 4-6 years of relevant experience in IAM support, specifically with ForgeRock OpenAM. Your role will involve driving L3 level troubleshooting of IAM solutions, handling change management, and supporting multiple customers" infrastructure as a Managed Services Provider. Your key responsibilities will include managing end-to-end IAM support as per SLA, collaborating with customer teams, resolving complex ForgeRock AM integrated issues, conducting RCA, and acting as the primary point of contact for onsite IAM-related matters. Additionally, you will be involved in custom development, product performance optimization, change management, system upgrades, and regular maintenance activities. To excel in this role, you should possess strong communication, presentation, and collaboration skills, along with a problem-solving attitude. Knowledge of ForgeRock AM, SailPoint IIQ, Java coding, SQL queries, Active Directory/LDAP, databases, Git, Windows, Linux environments, and automation scripts will be beneficial. Your ability to understand IAM solution design, configure systems, and transition services post-deployment will be key to success. In summary, as a Support Engineer for ForgeRock OpenAM, you will play a crucial role in providing high-quality support, troubleshooting complex issues, and ensuring the smooth operation of IAM solutions for customers.,

You will be responsible for implementing, managing, and supporting web-based applications that support Dental Network Administration, Quality Management Program, Clinical AI Review DB, and Cactus. Your role will involve leading the offshore technical team, developing applications, making enhancements, and collaborating with onshore technology teams. Your expertise in Microsoft technologies will be crucial, including ASP.NET, .Net core, Restful API, WCF, MVC, MSSQL, Oracle SQL server, jQuery, JavaScript, CI/CD, Jenkins, Service Now, JIRA, Confluence, React & Angular (basics), Launchpad, AWS services (basics), Swagger, PostgreSQL, Hive & Presto. You must have hands-on experience in building and consuming Restful API Services, creating queries, stored procedures, and packages for relational database management systems. In addition, you should possess detailed knowledge of design patterns and architecture connecting multiple applications through Restful API services. Experience in working in an onshore/offshore model and a proven track record of successful project delivery are required. You will be the go-to expert for web and mobile application implementations, actively leading technical teams, participating in PI planning events, managing risks and dependencies, and fostering Communities of Practice. Your responsibilities will also include managing existing and new software vendor relationships to comply with Guardian Security policies, providing technical guidance and mentoring to less experienced team members. This position can be based in Chennai or Gurgaon. If you are a current Guardian colleague, please apply through the internal Jobs Hub in Workday.,

You are required to work as a SAG-SNL, SAA, AWP, HSM Subject Matter Expert (SME) in Pune for the Global Financial Messaging group. Your main responsibility will be managing SWIFT-based applications that connect to the SWIFT infrastructure on a global scale. This role demands a high level of commitment, accountability, and responsibility towards the applications of the global financial messaging team. You need to be dynamic, hands-on, possess technical knowledge, and excel in project, change, release, stakeholders, and vendor management. Due to the constantly changing regulatory framework in different countries, you will encounter high-impact and frequent changes in these global applications. The role requires you to be a quick learner who can understand various applications of global financial messaging rapidly. Key Responsibilities: - Take full accountability and responsibility for all SWIFT Application applications (SAG-SNL, SAA, AWP, HSM). - Collaborate effectively with downstream applications to ensure timely communication of any changes and thorough testing. - Be 70% hands-on and provide leadership and guidance to a team of 3-4 employees. - Establish strong relationships with partners, team members, and stakeholders. - Report status concisely to all stakeholders of the global financial messaging team at predefined frequencies. - Monitor projects, programs, releases, and maintain statuses aligned with stakeholders" requirements and deadlines. Knowledge/Experience: - Bachelor's degree in Engineering or MCA/MCS. - 8-12 years of experience in the SWIFT domain. - Proficiency in SWIFT protocols, interface implementation, SWIFT Fileact, Interact, FIN/MT messages, and ISO20022 formats. - Understanding of SWIFT Applications such as SAG-SNL, SAA, AWP, HSM & SWIFTNet Browse Services. - Experience in working with large setups and businesses globally would be advantageous. Skills Required: - Proficiency in complete SDLC (development, testing, deployment, and troubleshooting) on UNIX and Windows. - Knowledge of Change Management life cycle and Service Now. - Familiarity with security management tools. - Technical competence, organizational skills, proactiveness, and the ability to discuss issues with business and technical users at all levels. Qualifications: - Bachelor's degree in science, computers, information technology, or engineering, or MCA/MCS. You should be prepared to work late in the evening India time as needed to interact with the US/UK team and address urgent client requests.,

International Technical Voice Support Min 1Yr Experience in Service Desk /Technical Support Graduates Only WFO-US Shifts CTC Upto 6 LPA + Incentives + Allowances 5 Days Working Contact - 8890492756(HR BHOOMI) E-MAIL - bhoomighrs@gmail.com

The Mainframe Delivery Lead plays a critical role in collaborating with various stakeholders such as Project Managers, Implementation Managers, Product Owners, Service Delivery, Enterprise Release, and Change Management. Your primary responsibility is to oversee the delivery of Mainframes Solution by establishing timelines, forecasting, providing guidance to stakeholders as needed, and ensuring compliance to deliver Mainframes solution for an initiative. You will take ownership and be accountable for end-to-end Technology Delivery for Account Management Projects, aligning with business requirements. Your duties also include ensuring that Mainframes document artifacts are accurately maintained in approved repositories, overseeing Reviews, Walkthroughs, and Signoffs. It is essential to keep track and update Rally Feature(s) regularly, ensuring they progress as expected. Timely identification of risks and issues, and implementing appropriate measures, is key to your role. An ideal candidate should have substantial experience in the Banking or Financial Services Industry. Essential capabilities include extensive Project Management experience in large, complex environments, particularly within banking and financial services. Strong strategic planning skills and a deep understanding of project lifecycle management are crucial for engaging with mainframe aspects. You should excel in building, managing, and leading teams, hold Agile certification, and have a proven track record of delivering projects using agile methodology effectively. With over 10 years of technology Projects Delivery experience, you must demonstrate proficiency in managing and delivering large, complex projects spanning multiple regions with various vendors. Possessing a relevant degree or qualification along with a project management professional accreditation is essential. Your experience in Agile and adaptive delivery models, delivering high-availability mainframe solutions for intricate business operations in banking or financial services, and expertise in Change, Incident, and Risk management are highly valuable. Moreover, your proficiency in delivering technology solutions to production environments, familiarity with Service Now and Rally, and experience in stakeholder and vendor management are indispensable. A tertiary degree in Finance, Banking, and IT from a recognized institution is preferred, while Agile Certification or Project Management certification is considered desirable for this role.,

As an HR Service Delivery Senior Analyst at Accenture, you will be responsible for managing Employee Services with a focus on Employee and Labor Relations. With 5 to 8 years of experience, you will play a key role in improving workforce performance, boosting business agility, increasing revenue, and reducing costs. Your primary responsibilities will include query/case management, managing labor laws, and facilitating discussions between employers and employees regarding salary, benefits, and rights. To excel in this role, you should have experience in project handling, a background in people management, HR operations expertise, and familiarity with tools like Service Now and Workday. As a Senior Analyst, you will be expected to analyze and solve complex problems, collaborate with peers and clients within Accenture, and make decisions that impact your work and potentially the work of others. While you may work independently on tasks, you may also oversee a small team or work effort. It's important to note that this position may involve working in rotational shifts. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With over 699,000 employees across more than 120 countries, we strive to deliver value and shared success for our clients, people, shareholders, partners, and communities. If you are looking to leverage your skills and experience in Employee Services and Labor Relations in a dynamic and innovative environment, this role could be the perfect fit for you. For more information about Accenture and our services, please visit www.accenture.com.,

NTT DATA is looking for a Field Tech Senior Analyst to join the team in Bangalore, Karnataka, India. As a part of this role, you will be responsible for scheduling and dispatching tasks, maintaining communication with field staff, acting as an escalation point for technicians, handling customer inquiries, maintaining documentation, providing emergency support, ensuring quality assurance, and assisting in escalation management. To excel in this role, you should have 4-6 years of experience in End User Computing (EUC) support with expertise in Windows, Office, and Desktop/Laptop Hardware. Experience in an ITIL Process Based Environment is required along with hands-on experience with ITSM Tools like Service Now, Remedy, etc. It is essential to have excellent written and spoken English skills and the capability to work in a 24X7 Shift Based Environment. Additionally, exposure to Vendor Management, Infrastructure Change Requests, and experience in supporting remote IT service delivery operations will be advantageous. The ideal candidate will have a strong focus on customer service, attention to detail, and the ability to work effectively in a fast-paced environment. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries and a robust partner ecosystem, NTT DATA provides services ranging from business and technology consulting to data and artificial intelligence solutions. If you are an innovative and passionate individual looking to be part of a forward-thinking organization, apply now and grow with NTT DATA.,

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are essential. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now or Remedy are required. Good communication skills in English, both written and spoken, are important. You should also be able to perform general office requirements and be willing to work on rotational shifts including 24x7 availability. Some travel, including overnight domestic trips, may be necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. If you are looking to grow in a forward-thinking organization, apply now to be part of NTT DATA's inclusive and adaptable team.,

Apply directly to below link Link :: https://www.jobs.global.fujitsu.com/job/ServiceNow-ITSM_Technical-Consultant_2229/2229-en_US/ Experience: 5+ Years Shift: 9 AM to 6 PM Hybrid work Mode Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will • In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. • Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.• Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs. • In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. • Hands on implementation experience on Bi-directional Integrations custom integration. • Hands on experience on implementation of Custom Rest and Soap services. • Identification & design of ServiceNow integration requirements, including • ServiceNow Mid-tier setup • Event Management integration • Service Mapping & Discovery integration (CMDB) • Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices. • Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions. • Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer. • Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc. • Create, modify, and publish service catalog and Record producers. • Suggest and implement proposals for process improvements within projects, once agreed. • Provide technical documentation on modules / products, following company standards on customer projects. • Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML. • Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users. • Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution. • Develop and document best practice approaches and reusable assets for the deployment team. • Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing. • Support user acceptance testing • Support go-live and early life/warranty support periods. • Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement. Regards, Priya.jagadale@fujitsu.com

This is a hybrid role that has a requirement of working at least three days a week in the office. What can you expect? The Partner Success Sr Specialist will be responsible for supporting the Partner Success Lead Specialists and the overall partner success strategy by managing their own portfolio of partner relationships (TPM) and delivery against strategic and tactical goals work. This role requires a proactive individual with a strong background in partner success and account management, who can effectively advocate for partners while ensuring their needs are met. The ideal candidate will collaborate with cross-functional teams to enhance customer engagement and satisfaction, while also contributing to the development of best practices within the Partner Success Team. This position is essential for driving the success of our partners and supporting the strategic objectives of the Partner Success Team. Client Relationship Management: The Partner Success Specialist will assist in establishing and nurturing relationships with key stakeholders (TPM) within business IT units. This includes participating in regular check-ins, gathering feedback on their business goals, and ensuring satisfaction with the services provided. The Specialist will support the Partner Success Manager in addressing concerns and helping stakeholders navigate challenges. Assistance in Team Development. The Partner Success Specialist will support the Partner Success Sr Specialists and Manager by participating in team activities and sharing insights. This includes engaging in training sessions and contributing to a positive team environment. On Boarding support: The Partner Success Specialist will assist in the onboarding process for new services by helping to gather information from partners and Core Tech, chasing teams and ensuring that the Core Tech teams understand their needs. This may involve participating in workshops and providing support during the initial phases of onboarding. Performance Monitoring Assistance: The Partner Success Specialist will help track customer health metrics, such as usage statistics and satisfaction scores. By gathering and organizing this data, they can assist the Partner Success Manager in identifying trends and potential issues. Support in Strategic Planning: The Partner Success Specialist will assist in the execution of partner success plans by helping to gather information on stakeholders' goals and objectives. This includes supporting the identification of key performance indicators (KPIs) and contributing to the review of progress. Cross-Functional Collaboration: The Partner Success Specialist will collaborate with various internal teams to ensure a seamless customer experience. This involves sharing insights from stakeholder interactions and assisting in the coordination of efforts to resolve issues. Risk Management: The Partner Success Specialist will help identify service issues and support the Partner Success Manager in developing strategies to mitigate churn. This includes proactively addressing potential risks to customer satisfaction and contributing to solutions that enhance the overall customer experience. We will count on you for: Self-motivated to excel in a remote position, collaborating effectively with a remote team You are a self-starter; you can take initiative without waiting for direction. The ability to work in a fast-paced environment with changing priorities and deadlines You are used to working and communicating with both business and technical stakeholders at varying levels of seniority Extensive experience in designing and communicating technology solutions that can be traced back to requirements What you need to have: Bachelors degree in business, Marketing, or a related field; Masters degree preferred. 10+ years of experience in Partner Success, account management, or a related field, preferably within an IT Services vendor organization. Proven track record of managing and growing customer accounts, with a focus on customer satisfaction and retention. Strong analytical skills with the ability to interpret and present data allowing for data-driven decisions. Excellent communication and interpersonal skills, with the ability to build rapport and trust with stakeholders. Excellent PowerPoint skills Strong problem-solving skills and the ability to navigate complex customer situations. Proficient in tools like Service Now and Planview is preferable What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Why join our team? We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks. Responsibilities: Provide assistance with a product or product component development within the technology domain. Conduct product evaluations with vendors and recommend product customization for integration with systems. Assist with training activities, mentor junior team members and ensure teams adherence to all control and compliance initiatives. Assist with application prototyping and recommend solutions around implementation. Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues. Support projects and provide project status updates to project manager or Sr. Engineer. Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes. Create installation documentation, training materials, and deliver technical training to support the organization. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years of relevant experience in an Engineering role. Experience working in Financial Services or a large complex and/or global environment. Involvement in DevOps activities (SRE/LSE Auto Deployment/Self Healing) and Application Support. Tech Stack: Basic - Java/python, Unix, Oracle. Essential Skills: IT experience working in one of Hbase, HDFS, Kafka, Neo4J, Akka, Spark, Storm and GemFire. IT Support experience working in Unix, Cloud & Windows environments. Experience supporting RDBMS DB like MongoD, ORACLE, Sybase, MS SQL & DB2. Supported Applications deployed in Websphere, Weblogic, IIS and Tomcat. Familiar with Autosys and setup. Understanding of client server architecture (clustered and non-clustered). Basic Networking knowledge (Load balancers, Network Protocols). Working knowledge of Lookup Active Directory Protocol(LDAP) and Single Sign On concepts. Service Now expertise. Experience working in Multiple Application Support Model is preferred. Consistently demonstrates clear and concise written and verbal communication. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices. Demonstrated analytic/diagnostic skills. Ability to work in a matrix environment and partner with virtual teams. Ability to work independently, prioritize, and take ownership of various parts of a project or initiative. Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements. Proven track record of operational process change and improvement. Education: Bachelors degree/University degree or equivalent experience.,

You should have excellent/good communication skills and team management skills to effectively handle L1/L2 Monitoring and Incident Management. Your responsibilities will include managing shifts independently, monitoring alerts, initiating Bridge Calls, engaging stakeholders, being present throughout the bridge call, and preparing Problem statements. It is crucial to adhere to SLAs and follow up on issues with respective application teams. You should also have experience in ticket creations using Service Now/JIRA Ticketing tools and monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk. Basic knowledge of Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. This role requires working in 24x7 rotational shifts with week offs.,

As a Level 3 Network Engineer at our company located in Vadodara, you will be required to have a B. Tech/B.E. degree in Computers/IT along with relevant certifications such as CCNA, CCNP, CCIE ITILv3. With at least 10-14 years of experience in the field, you will play a crucial role in our network infrastructure. Your responsibilities will include hands-on experience with various Network Technologies such as Routing, Switching, Firewall, Load Balancers, and Wireless Network. You will be involved in Network designing, Architecting, Troubleshooting, and Integrations. Your expertise in core and edge IP routing technologies including IPv4 and IPv6, BGP, OSPF, MPLS, and more will be essential. In this role, you will work with Cisco Nexus, ASR/ISR, SDN, SD-WAN, IPSEC, and SWITCHING technologies. Knowledge of Next-Gen Firewalls like Palo Alto, Cisco FP features, VPN, MPLS, ILL, L2/L3 Circuits configuration/Troubleshooting will be necessary. Familiarity with TCP/IP Suite, BGP, VPN, VLAN, Trunking, Etherchannels, Dot1x, Wireless, and ITSM tools like Service Now is expected. Your day-to-day tasks will involve troubleshooting Critical/Major Network Incidents, executing major Changes, assisting the L1 Team, configuring LAN/WAN equipment, working on wireless-related issues, and guiding L2, L1 Teams. Additionally, you will be responsible for preparing documentations, network diagrams, participating in Change Review Board Meetings, and proposing changes for improvement. Your role will also include generating reports for CPU Usage, Memory Usage, Bandwidth Usage of Network devices, preparing MIS data for tickets, coordinating with other teams, and working closely with Onsite Teams on various discussions, POC, and New technology Evaluation. If you have excellent communication & interpersonal skills, a proactive approach to problem-solving, and a passion for keeping up with the latest network technologies, we would like to hear from you. Join our team as a Full-time Network Engineer and contribute to the success of our network infrastructure in Vadodara.,

You are a clinically oriented individual with experience in Customer Service/Call Center, particularly in a White Glove setting. You are fluent in medical terminology and have familiarity with major Laboratory Information Systems (LIS) and Electronic Medical Records (EMRs) such as Epic, Cerner/Oracle, Meditech, SCCSoft lab, Sunquest, Orchard, and NextGen. Your skills include exceptional proficiency in Microsoft Excel and ticketing systems like Service Now. You are adept at communicating effectively within your peer group, facilitating customer status calls and working sessions, and monitoring the progression of validation testing. You excel at multitasking and meeting stringent customer deadlines. Providing project status updates to leadership, tracking issues, driving resolutions, and escalating when necessary are all part of your expertise. You have knowledge of interface message routing through various systems and are willing to work US hours to ensure effective team collaboration. As part of your responsibilities, you will act as the primary point of contact for Technology issues from strategic customers. You will triage and prepare customer inquiries for team members or other work groups, monitor and provide status updates to managers for all ongoing issues, and maintain a detailed log of customer inquiries and requests. Given the nature of your role, training will be comprehensive, combining minimal documentation with extensive mentoring. Access to QLS, EBU's (with modified access to limit PHI functions), Qted, eForm, and Clarity will be provided. You should anticipate a ramp-up time of 3+ months to fully acclimate to the position. If you are interested in this position, please share your updated resume with yuvapriya.b@hcltech.com.,