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Analyst

Schneider Electric

3 - 7 years

0 Lacs

karnataka

Posted:21 hours ago| Platform: Shine logo

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Skills Required

prophet sap it support service now jira inventory management erp baxter planning oracle erp integration

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for managing the support for the Baxter - Prophet application. Your role will involve addressing user queries, providing technical assistance, and ensuring the smooth operation of the application. To excel in this position, you will need strong functional and analytical skills, a customer-focused mindset, and the ability to collaborate effectively in a fast-paced environment. Key Responsibilities: - Provide first-level support for the Baxter planning - Prophet application, including addressing user inquiries, troubleshooting issues, and resolving technical problems. - Collaborate with cross-functional teams and external partners to identify and analyze application-related issues, implementing effective solutions. - Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team. - Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements. - Conduct training sessions for users to ensure optimal usage of the Baxter planning - Prophet application. - Facilitate communication between users and technical teams to ensure timely issue resolution. - Participate in application upgrades, testing, and deployment activities to minimize user disruption. - Develop and maintain reports on support metrics, analyzing trends and suggesting process improvements. Qualifications: - Bachelor's degree in information technology, Computer Science, or a related field. - Proven experience in application support, preferably with Baxter planning, Prophet, SAP / Oracle ERP Integration applications. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment. - Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Mandatory experience in Baxter planning, Inventory management, ERP, SAP Oracle. Please note that no additional details about the company were provided in the job description.,

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Schneider Electric

Automation Machinery Manufacturing

Rueil Malmaison Paris

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Analyst