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Analyst

Schneider Electric

3 - 7 years

0 Lacs

karnataka

Posted:21 hours ago| Platform: Shine logo

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Skills Required

prophet sap it support service now jira inventory management erp baxter planning oracle erp integration

Work Mode

On-site

Job Type

Full Time

Job Description

As a Support Analyst for the Baxter - Prophet application CoE, your role will involve managing the support for the application to ensure smooth operation, address user queries, and provide technical assistance. Your strong functional & analytical skills, customer-focused mindset, and ability to work collaboratively in a fast-paced environment will be crucial for success in this role. Key Responsibilities: - Provide first-level support for the Baxter planning - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems. - Collaborate with cross-functional teams, including external partners, to identify and analyse application-related issues and implement effective solutions. - Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team. - Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements. - Conduct training sessions for users to ensure optimal usage of the Baxter planning - Prophet application. - Facilitate communication between users and technical teams to ensure timely resolution of issues. - Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users. - Develop and maintain reports on support metrics, analysing trends and making recommendations for process improvements. Qualifications: - Bachelors degree in information technology, Computer Science, or a related field. - Proven experience in application support, preferably with Baxter planning, Prophet, SAP / Oracle ERP Integration applications. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment. - Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Mandatory experience in Baxter planning, Inventory management, ERP, SAP Oracle. In addition to the job details, the company offers: - Competitive salary and benefits package. - Opportunities for professional development and career advancement. - A collaborative and inclusive work environment.,

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Schneider Electric

Automation Machinery Manufacturing

Rueil Malmaison Paris

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Analyst