687 Complaint Management Jobs - Page 17

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approve...

What we are looking for: We are looking for a professional who will handle customer interactions and resolve policy servicing queries, requests, and complaints for our HNI/NRI customers. Key Responsibilities: Handle and resolve customer queries and service requests through emails and calls. Ensure quick and effective service recovery for customer concerns. Manage and close HNI policy servicing requests within the given TAT. Coordinate with customers and internal teams to ensure timely maturity and annuity payouts. Work towards reducing unclaimed balances for HNI/NRI customers. Minimize repeat email queries by identifying issues and ensuring quick closures. Deliver excellent customer service ...

The Field Technical Service Expert at Apollo Tyres Ltd, based in Faridabad, will play a crucial role in providing technical support and expertise in the field of tyre manufacturing. As a part of the Field Technical Service department, you will report to the Regional FTS and collaborate closely with internal and external stakeholders to ensure the highest level of customer satisfaction and product performance. Your key responsibilities will include managing claims and complaints, providing valuable product feedback to the Research & Development and Sales teams, conducting demand generation activities, delivering training sessions to both internal and external staff members, gathering market i...

As a Property Manager in Gurgaon within the Property and Asset Management business, you will oversee a range of Property Management Services at the site. Your primary responsibility will be to ensure the smooth functioning of operations by implementing innovative solutions and leveraging technology. Your duties will include: - Providing guidance, development, and support to the on-site workforce to equip them to handle challenges effectively. - Developing and implementing budgeting controls and monitoring SLAs & KPIs for JLL and outsourced agencies to ensure efficient service delivery. - Maintaining service level agreements and striving for excellence in performance indicators. - Supervising...

To maintain compliance with local needs and global requirements as per defined procedures. To receive market complaint & share with cross-functional teams (CFT), keep tracking of all received complaints and share status of complaint to concerned cross-functional teams. To perform & assist the complaint investigation, root cause analysis and its mitigation and associated Corrective and Preventive Action (CAPA), along with CFT members within specified timelines. To prepare the investigation report and send to respective CFT members for review/approval. To carry Field Alert Report (FAR) or Quality Defect Report assessment for each received Market complaint, OOS and NCR (if applicable). To carry...

We are seeking a Senior Associate Quality Complaints professional to own and implement the end-to-end global complaint process and management system. This is a vital role that ensures our complaint processes and systems remain compliant with current internal and external requirements. The ideal candidate will be skilled in conducting low to medium complexity complaint investigations and will be a key player in translating market information to drive continuous improvement. Roles & Responsibilities Complaint Management: Evaluate and ensure triaged product complaint records align with applicable procedures. You will own complaint records with basic investigations and ensure their quality. Comp...

Job description Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards. Collaborate with internal/external stakeholders viz Cross functional teams, Manufacturing sites, Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Risk Management departments for complaint management. Ensure to complete all training in a timely manner. Enter complaints into the global database and evaluate complaints for severity and risk, ensure timely processing and closure of the complaints. Participate in ad-hoc meetings for product...

Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility in an under construction unit. Liaise with Security team in case of lost and found and communicate with customer. Keeping accurate records of discussions or correspondence with customers. Writing reports on analysing the customer service, that Property provides. Ensure completion if the activities with respect to the job requests /work orders and acknow...

As a Customer Quality Manager at Rockwell Automation, you will be the primary contact for all customer quality concerns, including product, process, and software issues in the India region. Your role will involve collaborating with sales teams, distributors, and customers to address and manage quality-related projects efficiently. Your aim will be to ensure high levels of customer satisfaction by promptly resolving quality concerns and identifying opportunities for process improvements. You will be responsible for leading quality issues across various business units and sales regions, ensuring timely and aligned resolutions. Managing multiple open quality issues simultaneously, maintaining a...

As the Instrumentation Maintenance Manager, you will be responsible for directing and guiding the maintenance team to achieve plant reliability and performance goals. Your role involves coordinating with various service units and agencies to effectively utilize available resources. You will play a crucial part in ensuring adherence to planned maintenance schedules, timely attendance to breakdowns, and preparation of reports such as FA/RCA. Your responsibilities include developing and implementing standard operating and maintenance procedures, identifying and developing alternate vendors for repairs, ensuring availability of critical spares, and providing technical support to engineers. You w...

YOUR JOB Role As a supervisor you will support the team manager in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high quality customer centric service offering. Your role includes: Accountable to review and assess inventory levels co-ordinating daily allocations and planning ahead to maximise staffing levels to maximise results. Accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPIs; Attend KPI calls can help you to achieve this. Recommending and implementing innovative strategies to improve efficiency and prov...

As a Technical Quality Executive (Application Engineer) at Pidilite in Bhubaneshwar, you will be responsible for providing technical support to the CCR team and applicators associated with the CCR vertical. Your primary tasks will include attending to all complaints, preparing detailed reports capturing Root Cause Analysis (RCA), recommending Corrective and Preventive Actions (CAPA), and ensuring maximum Customer Satisfaction (CSAT) through effective complaint management. Additionally, you will be conducting on-site training for all applicator teams, including supervisors and technicians, at warrantied sites and those uploaded on Saathi/Mpower portals. Soft skill training for all associated ...

As an Assistant Property Manager in Amritsar with a focus on Property and Asset Management, you will oversee a range of services to ensure the smooth operations of the facility. Your key responsibilities will include guiding and supporting the site's manpower, implementing budget controls, monitoring SLAs and KPIs, managing vendor quotations and invoices, and ensuring timely submission of cost sheets and invoices. You will play a crucial role in manpower planning, conducting site rounds for maintenance checks, fostering teamwork among facility staff, assisting in budget creation, updating data and client files, addressing occupant queries, managing complaints, and enforcing health and safety...

About SKF SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence. SKFs solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong comm...

Title: HR Executive US Staffing (Night Shift) to join our team. Experience- 2-5 years Location -Hyderabad, Banjara hills road no 2/Bangalore, Jaya Nagar 4th block shift - (8 PM 5 AM IST) Night shift 1. Role Summary: We are hiring an HR Executive (US Staffing) for night shift roles in Bangalore/Hyderabad. The role focuses on consultant engagement, issue resolution, and supporting HR functions within US staffing operations. Female candidates with excellent communication skills are preferred. 2. Key Responsibilities: Maintain strong relationships with consultants deployed on US projects Conduct regular check-ins and handle escalations professionally Support onboarding, HR documentation, and com...

Job Description Position Manager Ecommerce Incumbent Replacement Department Digital Marketing & Ecommerce Function E commerce Reporting to Chief Manager Ecommerce Band 4 Location Gurgaon Team size (D/I) DR 1 Non FTE 1 Total 2 JOB SUMMARY The incumbent will be a key member of Max Life s Ecommerce Channel team, responsible for Business Planning, Partner Query and Complaint Management, MIS, and Analytics. The role requires a strong understanding of business metrics and expertise in reporting and analytics. The candidate will work closely with partner and internal stakeholders . This position is part of the Enablement team and reports to the Chief Manager, Ecommerce. KEY RESPONSIBILITIES Busines...

Job Title: Customer Care Executive Company: Orange Tree Pvt. Ltd. Job Location: Bhandu, Jodhpur, Rajasthan Experience Required: 1-3 years (Freshers can also apply) Salary: Up to Rs.25,000 per month ( Negotiable - Depending on qualifications, interview performance, and experience) Job Type: Full-time, On-site Industry: Furniture & Lifestyle Products Position Overview: We are looking for a dynamic and courteous Customer Care Executive who will serve as the voice of the company by handling customer interactions professionally and promptly. The role involves managing pre-sales and post-sales queries, ensuring customer satisfaction, and maintaining detailed records of interactions for smooth coor...

Roles & Responsibilities: Strategy & P&L Management Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch Execute branch strategy aligned with overall Branch Banking objectives Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products Mobilize liabilities by growing CASA portfolio within the branch catchment area Customer Service & Engagement Ensure efficient complaint management within defined Turnaround Times (TAT) Drive high customer service scores consistently Conduct customer engagement programs and marketing events to build branch visibility and loyalty Ensure proper implementation and per...

Roles & Responsibilities: Strategy & P&L Management Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch Execute branch strategy aligned with overall Branch Banking objectives Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products Mobilize liabilities by growing CASA portfolio within the branch catchment area Customer Service & Engagement Ensure efficient complaint management within defined Turnaround Times (TAT) Drive high customer service scores consistently Conduct customer engagement programs and marketing events to build branch visibility and loyalty Ensure proper implementation and per...

Greetings from Wipro!! Inviting applicant for Walk-in Drive-in Kolkata Location for Medical Device Investigator Experience- 0 to 1 year Qualification- B. Pharm/ M. Pharm / Biomedical & Mechanical engineer/ BSc in Medical Imaging & Radiology Technology/master's in molecular Biology/B.SC Nursing/BDS Only the mentioned qualifications candidates are requested to attend the Walk in drive The current year has passed out students should have original hardcopy Marksheet & Provisional Certificate Walk In Date- 31-July-25 Time to Report- 10 A.M- 1 P.M Documents to carry- Update CV & original govt. ID Card. Should mention at the top of the CV the source of information about the walk-In Walk in Address-...

Godrej Constructions Godrej Constructions mission is to create a world where nature and progress can co-exist harmoniously. From producing greener construction materials to solving the pressing issue of construction waste, Godrej Construction is present in every stage of the real estate development life cycle. The services offered by Godrej Construction include manufacturing sustainable construction materials, providing environmental engineering solutions, and helping deliver holistic spaces to customers through our construction and civil engineering services, as well as horticulture and landscape management. The lean manufacturing culture encourages the elimination of waste, creates better ...

The Customer Service Advisor 2 plays a crucial role in assisting customers across all channels to deliver value and success through support excellence and expertise related to the BT Group's solution portfolio with some supervision. You will be involved in implementing specific Customer Service management plans, creating value-based relationships with customers, gathering and analyzing customer information, understanding customer needs, and providing insights for efficient customer issue management. Additionally, you will assist in implementing continuous improvement opportunities to enhance customer service team processes. The ideal candidate should possess skills in billing, communication,...

The Quality Assurance Analyst, reporting to the Manager of Quality Assurance, plays a crucial role in the Complaint Management life cycle at our organization, specifically through the Care Access Center. In this role, you will be responsible for recognizing quality trends, understanding their impacts, and reporting findings related to end-user complaints. Collaboration with service delivery departments within IHS is essential to ensure thorough investigations and well-documented resolutions. Your key responsibilities will include managing QAR Complaints, conducting investigations, and liaising with internal stakeholders for resolution. Prioritizing QARs and tasks appropriately, along with po...

As a member of the Sales, Distribution and Business Development team at HSBC, you will play a crucial role in understanding and meeting customer needs through the right solutions and channels. Your responsibilities will include sourcing new accounts, cross-selling asset products, ensuring compliance with KYC/AML norms, executing marketing events, responding to customer complaints, maintaining high product and service delivery standards, developing customer relations, and collaborating with the sales team. You will be expected to comply with all relevant AML regulations and Global Standards, lead by demonstrating HSBC Group Values, ensure adherence to bank processes, follow up on leads within...