432 Complaint Management Jobs - Page 17

Territory Manager - Painter Academy (Ahm.. ABG84638 Paints HO Gujarat Posted On 01 Apr 2025 End Date 31 Jul 2025 Required Experience 3 - 8 years ShareApply Basic Section No. Of Position 1 Grade NA Level Territory Manager Organisational BUSINESS Paints HO BUSINESS_UNIT-1 Paints West BUSINESS_UNIT-2 Paints West BUSINESS_UNIT-3 Paints West DEPARTMENT-1 CX West- Painting PRS & ACAD Country India State Gujarat Worksite Ahmedabad, Birla Paints Industry Manufacturing Function Services Operations Skills Skill Home Painting Training and Devolopment New Product Validation Relationship Management Consumer Product Testing Inspection Complaint Management Minimum Qualification Graduate CERTIFICATION No da...

Greetings from Equiniti India. Company Overview: Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth s...

Role & responsibilities • Complaint Management: Lead and manage a team to handle customer complaints, ensuring all complaints are resolved within SLA and deliver Customer Satisfaction. • Team Leadership: Supervise, mentor, and coach a team of Complaint Resolution Specialists to ensure consistent quality and performance in resolving customer issues. • Process Improvement: o Analyze trends in Customer Complaints, identify root cause, and suggest improvements in Processes, Products, or Services to reduce complaints and enhance customer experience. o Suggest improvements to the document verification process to streamline operations and improve efficiency. • Escalation Management: Handle escalate...

Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Training s for Industrial Product Group Warranty & Service agreements with suppliers. Maintain ...

Provide attentive customer service Make followup calls after bookings Collect customer feedback post-delivery Address and resolve any customer queries Achieve high levels of customer satisfaction Delegate web leads to the appropriate customer advisor

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Junior Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! JD:- Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints This includes a) Analyse the complaint on merits; ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately. iii) Preparing the draft reply on merits based on feed-back received from location; iv) Arranging reply, documents for the re-open cases. v) Assist in ensu...

Role & responsibilities Effective complaint management for standard industrial pumps Responsible for on time complaint closure for standard industrial pumps Managing field service coordinators and daily monitoring of complaint till closure Root cause analysis of complaints & Identify scope of improvement with effective data analysis Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints. Support to PM&PS for product/process improvement Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO Arranging Technical Trainings for Industrial Product Group Warranty & Service agreements wi...

About the Role: In this role, you will be responsible for managing all aspects of stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage the funnel and develop action plans in support of driving process improvements. Your work time would be equally divided between calling & connecting with stakeholders, andanalysin data and improving processes for productivity. Key Responsibilities: Engaging with Internal stakeholders conduct, recon, and get our asks moved from internal stakeholders. Could you identify opportunities, too? Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations a...

Job brief We are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety, challenges, and autonomy. As an Escalation specialist your responsibility will be for supporting and managing escalation by following protocol and solving the problem quickly and with clarity while maintaining the relationships between customers and departments. Responsibilities & Duties Handle Inbound/Tickets of the customers via Inbound...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countrie...

Role & responsibilities First Point of Contact Telephone Handling Administrative Support Visitor Management Mail and Courier Management Customer Service Additional Responsibilities Maintain cleanliness and organization of the front desk area. Order and manage office supplies and inventory. Coordinate with housekeeping or facility management. Assist HR or Admin in interview process Support travel and accommodation arrangements for staff or guests.

Hiring Customer Care Executive for Pyramid Cafe Lounge & Bar. Handle customer queries, ensure satisfaction, and provide excellent service. Apply now!

Principle Accountability: Handling customer queries. Mapping and aligning departments to resolve customer queries through ticketing system. Answering customer calls. Job Responsibilities: Handle customer inquiries received through various channels including phone calls, emails, live chat, and social media. Respond promptly to customer queries, ensuring resolution in a timely and professional manner. Log and track customer queries and issues through our ticketing system, ensuring accurate and complete documentation. Provide clear, concise information to customers and assist in resolving issues efficiently. Escalate unresolved issues promptly to the appropriate department. Monitor customer com...

GENERAL DUTIES & RESPONSIBILITIES Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices a...

Position Summary The Senior Operations Executive will be responsible for overseeing day-to-day operational activities, ensuring smooth coordination between departments, monitoring production and dispatch schedules, and implementing process improvements to enhance efficiency. This role demands strong organizational skills, problem-solving ability, and the capacity to manage multiple tasks in a fast-paced manufacturing environment. Key Responsibilities Oversee and manage daily plant operations, including production support, dispatch, and logistics coordination. Monitor operational processes to ensure timely execution of production and delivery schedules. Coordinate with cross-functional teams ...

Dear Candidate, We are looking for CRM- Female Skills- Good in English Communication, Proficiency in Advance Excel, Word and handling customer with maturity. Exp- 1-2yrs Salary- 14-16k Share me your updated CV at 7042740656/7042494894

Role & responsibilities Grievance Handling (Pre-Litigation) Act as the central owner for escalated customer grievances received via call center, email, social media, or walk-ins. Classify and route cases based on severity (Level 1 CX, Level 2 Legal). Maintain and track complaints using CRM tools (e.g., Salesforce, Freshdesk). Coordinate with ASMs and dealer partners to gather on-ground facts, job cards, service records, and historical complaint data. Legal Case Management Liaise with internal Legal team to assess merit of escalations and legal threats. Support in drafting legal replies, settlement proposals, and formal documentation. Handle coordination with external legal counsel for formal...

If you are interested and looking for an exciting opportunity in SAP CRM (Functional/Technical) and ready to work in Night Shifts and ready to join immediately, please send your updated profile to: Preethi.Ariga@bs.nttdata.com Note: Immediate joiners or candidates with a short notice period will be preferred. 1Job Title: SAP CRM Functional Consultant L3/L4(Sales & Service) Rel Exp: 7 to 15 Years in SAP CRM Functional Job Type: Full-Time AMS / Support Work Mode: Hybrid / Remote Work Timings: This opportunity is for a US-based project and requires working remotely during US business hours (Night Shifts IST) Job Location: Hyderabad, Bangalore, Chennai, Pune, Mumbai, Delhi Qualification: Any Gra...

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation M...

Employment Type: Full-Time About Us: Vaishali Securities Ltd is a trusted NBFC committed to offering seamless financial services. We are expanding our support team to provide timely and quality assistance to our valued customers. Role: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency. Key Responsibilities: Handle inbound and outbound customer calls effectively Respond promptly to customer emails and chat messages Resolve customer queries, complaints, and service issues Document all interactions and esc...

Role & responsibilities Handle Escalated Complaints Coordinate Internally Ensure Timely Resolution Root Cause Analysis Customer Communication Documentation Feedback & Reporting

GENERAL DUTIES & RESPONSIBILITIES Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices a...

Role & responsibilities: Grievance Management: Address and resolve employee grievances effectively. Maintain a positive and harmonious work environment. Employee Coordination and Welfare: Act as a communication bridge between employees and management. Organize welfare activities and ensure employee satisfaction. Training and Development: Plan and execute training programs and workshops. Identify employee development needs and provide resources for growth. Compliance and Policy Implementation: Ensure adherence to labor laws and statutory requirements. Support in implementing and communicating company policies. Employee Engagement: Organize events and initiatives to boost employee morale and p...

PositionSummary: This positionshall be responsible for the Efficient Operations & Management of theSubmarine Cable System and its Equipment & Network and its interfaces withinterconnecting transmission facilities. Candidate should be ready to work in 24x7shift. The scope of work includes traffic monitoring and fault analysis and itsrectification, complaint handling & its resolution, Planned and unplannedactivities management and timely & regular updates to concern teams. Activecoordination with internal customers, consortium parties, cable landingstations, vendors and consortium to resolve system related problems. Circuitprovisioning, activation, De-activation, and testing in coordination wi...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...