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Relationship Manager- Social Media Escalation || Gurgaon

Relationship Manager- Social Media Escalation || Gurgaon

Policybazaar

2 - 7 years

1 - 4 Lacs

gurugram

Posted:3 weeks ago| Platform:

Apply

Skills Required

complaint management social media social media campaigns linkedin complaints escalation management customer escalation grievance redressal complaint handling escalations back office operations instagram customer complaints facebook customer queries resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles.
Handle customer complaints and grievances through email, chat, or phone calls in a timely manner.
Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc.
Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

2-7 years of experience in back office operations or similar role.
Strong understanding of complaint handling processes and grievance redressal procedures.
Excellent communication skills for resolving customer queries effectively over phone/email/chat.
Ability to work independently with minimal supervision while maintaining high levels of accuracy.

How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267

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