83 Grievance Redressal Jobs

Interested Candidates can directly come for the f2f Interview at the below address Unit no 508,5th floor, welldone techpark Sector 48,Gurgaon Or you can watsapp your resume at-9910689164 Roles and Responsibilities Manage grievances raised by customers through various channels (email, chat, social media) in a timely and professional manner. Investigate customer complaints thoroughly to identify root causes and implement corrective actions. Escalate complex issues to senior team members or relevant stakeholders when necessary. Develop and maintain effective communication strategies to keep customers informed about the status of their grievances. Ensure compliance with company policies, procedures, and regulatory requirements related to grievance handling.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Greeting from Niva Bupa! Location - Noida Department - Grievance Designation - Sr Executive Salary - INR 34K in hand Experience - 2-3 Years of experience into grievance handling Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases. Role & responsibilities Priority handling of escalation basis the source of it has been reported from Correct classification as complaints/service issues Time bound update on the case details to management Quality of responses-completeness and correctness Resolution TAT is adhered without extension of timelines No escalation for same concern Complaint brief Mail/Walk-in/Call handling management NPS (Measure feedback, drive improvement) Taking self-initiative for process improvements through coordination with different function heads/SPOC Supporting the team to meet deadlines/team performance and process compliance Identifying trends for Process gaps and systematic failures Key Requirement & SKills Knowledge of MS Office Good interpersonal and analytical skills required Customer service oriented Eagerness for learning new processes and systems Insurance background Knowledge of IRDA/IGMS guidelines/reporting Interested candidates can walk-in for the interview or share their CVs at 7430802568 (HR Anjali) with a subject "CV for grievance" Interview Address: Second Floor, Logix Infotech Park, Sector-59, Noida Timings- 11 am till 1:30 PM Spoc: HR Anjali

Purpose: The role - holder plays a significant role in being the People Brand Ambassador and in Talent partnering with business and providing regular People interventions. Main Priorities: Talent Acquisition End-to-End Recruitment Management Oversee sourcing, screening, interviewing, selection, and offer management processes. Lead hiring for critical leadership roles, niche, and volume-based roles (especially sales). Employee Engagement & Retentio n Conduct employee engagement surveys and implement action plans. Handle grievance redressal, employee relations, and disciplinary processes. Drive initiatives to reduce attrition, especially among insurance sales staff (a high-turnover segment). Induction training for new hires Managing Talent Retention & Employee Development initiatives Identify training needs based on business and individual goals. New Hire assimilation Driving Employee Engagement initiatives Compliance & HR Operations Ensure labor law compliance across branches in the zone. Oversee timely payroll inputs, onboarding/offboarding processes, and HRIS accuracy. Support internal audits, risk management, and statutory filings. Handling Governance, Grievance Redressal & Conflict resolution Employee Communication & connect Strategic HR Partnership Liaising with Function Heads and designate personnel to ensure critical planning and implementation of people strategies Coordinating and working with the team across all centers in the country Show more Show less

Meeting with clients to discuss complaints and offer solutions to any problems they may be experiencing with their current service providers Documenting all activities related to each complaint for easy reference in future conversations with the customer Taking detailed notes during conversations with clients to ensure all important details are included in the case file Working with legal staff to investigate allegations of illegal activity or misconduct by company employees Coordinating with other departments such as human resources, accounting, and operations to ensure that a complaint is resolved satisfactorily Following up with customers to ensure that they are satisfied with the resolution of their complaint Resolving customer complaints quickly and efficiently with great attention to detail To oversee the Priory complaints process to include determination of whether legal advice is required on issues relating to complaints. Initiate process improvement initiatives across key customer impacting areas. Provide standardized and consistent information of complaints. Act as a centralized desk and be the SPOC for all concerns received from customers, clients, or other stakeholders To oversee the Priory complaints process to include determination of whether legal advice is required on issues relating to complaints To assist in the development and maintenance of systems for the management and administration of complaints To assist in the development and management of procedures and policies for complaints To develop and deliver education and training in relation to complaints management Day-to-day management of the team in their role of ensuring that all new complaints received centrally (via post, email, head office, telephone calls or from external bodies e.g. solicitors, regulatory bodies etc.) are assigned for investigation and response by the relevant Service Manager in an effective andtimely manner. Facilitating the monitoring and accurate recording of all complaints received, monitoring investigation/response deadlines (and reporting on same) by seeking regular updates from Service

The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business interests. Key Responsibilities: • Act as the primary point of contact for escalated issues. • Analyze problems, identify root causes, and coordinate resolutions. • Liaise with internal teams (sales, operations, support) to close escalations on time. • Maintain records of escalations and prepare reports for management. • Ensure customer concerns are addressed with professionalism and urgency. Requirements : • Bachelors degree or equivalent experience. • 9-10years’ experience in customer service, operations, or escalation management. • Strong communication, negotiation, and conflict-resolution skills. • Ability to work under pressure and handle critical situations.

Role & responsibilities Support ER Head & other stakeholders in developing solutions which enable harmonious and zero risk ER strategies. Understand and interpret the ER framework and execute the same to the last mile of the organization. Handle employee complaints, grievances, and disputes in a fair and timely manner. Conduct investigations into employee complaints or issues, documenting findings and outcomes. Work with Business and HR colleagues to assist business in execution of ER/IR Strategies to bring in changes into day-to-day working practices and organisation culture so that high performance becomes the norm Support HR BP to handle performance issues within the ER framework Assist management with the execution of compliance programs and audits pertain to ER stream. MIS reporting of all ER matters with relevant stakeholders including regulatory compliance requirement in a timely manner Keep abreast with the changing landscape of all ER / Labour matters in the industry Manage Staff litigation Labour Compliance applicable to Banking Preferred candidate profile 5+ years of experience Post Graduation in HR/IR Detailed Knowledge of ER domain

Role & responsibilities Purpose of the role The Talent Acquisition HR Specialist for Cafe/store-level hiring is responsible for managing the recruitment process for front-line roles within cafs or retail stores. This role plays a pivotal part in ensuring that the organization attracts and hires top-quality talent to deliver exceptional customer service and operational excellence at the store level. Manage the full recruitment lifecycle for caf/store-level roles, including sourcing, screening, interviewing, and onboarding. Build and maintain a robust talent pipeline for positions such as Team Members, baristas, Cafe/Store managers, kitchen staff, and other front-line roles and Support roles. Develop and execute sourcing strategies to attract candidates for caf/store-level roles (e.g., Team Member,baristas, Cafe managers, kitchen staff, support staff ect). Partner with hiring managers to understand staffing needs and create robust hiring plans. Utilize job boards, social media platforms, employee referrals, and local recruitment drives to source candidates. Screen resumes and conduct initial interviews to assess candidate suitability. Work closely with store/caf managers and regional teams to align recruitment efforts with operational goals. Provide timely updates on recruitment progress and challenges. Ensure all recruitment activities comply with local labor laws and company policies. Maintain accurate records and generate recruitment reports for leadership. Responsible for Employee joining formalities, documentation, Issue of ID cards,uniform etc... Responsible for Orientation alignment with L&D Team Coordinate and faciliate with various department on employee onboarding, employee ID/access card, Email ID Creation, HR and Operations portal access etc... Responsible for maintaining virtual files on the organization Drive. Organize and maintain personnel records Update internal databases - Employee Masters Prepare HR documents, like employment offers, appointment letter, contracts and new hire guides Liaise with external partners, like insurance vendors, and ensure legal compliance Create regular reports and presentations on HR metrics (e.g. turnover rates) Answer employees queries about HR-related issues Assist payroll department by providing relevant employee information (e.g. Resignation,F&F, leaves of absence, sick days and work schedules) Participate in HR projects (e.g. help organize a job fair event) Handle Employee life cycle from hire to retire. Preferred candidate profile Educational Qualification Bachelor's degree in HR, business, or a related field (or equivalent experience). Experience 2 to 4 years 1+ Years - experience in FMCG/Retail chains, food service, or hospitality industries. We are seeking a dynamic and results-driven Talent Acquisition Specialist to oversee caf and store-level hiring. The ideal candidate will have a strong background in high-volume recruitment, a keen understanding of retail/hospitality operations, and a passion for identifying top talent to drive our store teams' success. Any other requirements Language Fluency : English, Local Language a MUST

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. As an Airtel employee, you will have the opportunity to make a difference to internal and external customers by taking small and big ideas to success, leaving footprints at the scale of billions and beyond. You will have the freedom to go above and beyond, take responsibility, challenge norms, and take risks to create big things in multiple ways. You are encouraged to imagine, experiment, and implement new ideas to gain depth and breadth of experiences. Join us at Airtel and #BeLimitless because you are limitless. As a Territory Sales Manager - LCO at Airtel, your role will be at the frontline of the business for an entire territory, responsible for driving sales and end-to-end customer service. You will be tasked with increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Engaging with LCO partners and fostering business relationships to enhance the D2C business will be a key aspect of your role. Reporting to the Regional Head, you will supervise a team of managerial individual contributors, focusing on driving revenue growth by expanding the company's footprint within the territory and optimizing the sales and distribution network for enhanced market penetration. Strengthening the distribution ecosystem, ensuring brand visibility, and enhancing the overall customer experience will be crucial responsibilities. Additionally, you will be responsible for managing and expanding the LCO network through incentives and seamless grievance redressal, forming partnerships, and training LCO partners on product features, sales techniques, and market positioning. People management, industry best practices, stakeholder management, and collaboration with various central functions within the organization will also be part of your role. To be successful in this position, you should possess a full-time graduate degree, preferably an MBA/PGDM, with at least 2+ years of experience in sales, preferably in the Telecom/FMCG industry. Proficiency in sales and marketing techniques, basic knowledge of MS Office, strong leadership and behavioral competencies such as problem-solving, analytical skills, communication skills, teamwork, customer obsession, and result orientation will be essential for excelling in this role.,

As a Lead Human Resources (HR) at our reputed non-profit organization offering holistic wellbeing solutions, located in Hobli, Bangalore, you will play a crucial role in managing the HR function. You will be responsible for various key tasks such as recruitment and selection for permanent and contractual roles, ensuring statutory compliance including PF, ESIC, Bonus, and Gratuity, managing contractual workforce administration, implementing company policies, leading employee engagement initiatives, coordinating training programs, handling grievance redressal and disciplinary processes, and overseeing general office administration. We are looking for a candidate with a postgraduate qualification in MBA (HR) or MSW, a minimum of 10 years of relevant experience, and strong communication and coordination skills across all organizational levels. Candidates with experience in the hospitality industry are preferred, although individuals from other service sectors are also welcome to apply. The compensation offered for this position is competitive and in line with industry standards. Immediate joiners will be given preference for this full-time, permanent role. The benefits include health insurance, leave encashment, and Provident Fund. The work schedule is during day shifts at the office location. The application deadline is set for 25/05/2025, with the expected start date on 09/06/2025. If you are ready to leverage your HR leadership skills to make a meaningful impact within our organization, we are excited to receive your application.,

As a Human Resources Executive/Manager at our dynamic and rapidly expanding eCommerce company based in Udaipur, you will play a crucial role in supporting our growing team. Your primary responsibilities will include handling end-to-end recruitment processes such as sourcing, screening, and onboarding new talent. Additionally, you will be responsible for fostering a positive workplace culture, managing grievance redressal, maintaining employee records, and overseeing performance evaluation systems. Collaborating with department heads for manpower planning and staffing needs will also be a key aspect of your role. To excel in this position, you should possess a Bachelor's degree, with an MBA/PGDM in HR being preferred. Ideally, you should have 6 months to 2 years of experience in HR, demonstrating strong communication and interpersonal skills. The ability to multitask, prioritize effectively, and thrive in a fast-paced environment will be essential for success in this role. Joining our team will offer you the opportunity to be part of a young, energetic, and fast-growing eCommerce company. You will have the chance to take ownership and drive HR initiatives, benefiting from a collaborative work environment that encourages growth. Our flexible and employee-friendly culture ensures a positive work experience for all team members. If you are interested in this exciting opportunity, please send your resume to admin@mindvisioninfotech.com with the subject line: Application for HR Udaipur. This is a full-time, permanent onsite position in Udaipur, with a day shift, fixed shift, and morning shift schedule. The application deadline is 30/05/2025. We look forward to welcoming a proactive and passionate HR professional to our team!,

As an HR Compliance and Industrial Relations Specialist, your role will involve ensuring compliance with all factory regulations, including ER I, half-yearly returns, and annual returns. You will be responsible for maintaining statutory registers and liaising with labor offices, DISH offices, PF, ESIC, and LWF. Reviewing agreements and extensions periodically will also be part of your duties. Your responsibilities will encompass handling PF-related queries, ensuring PF/ESIC compliances, tracking overtime, and collaborating with production teams to ensure compliance within statutory limits. You will play a crucial role in maintaining discipline on the shop floor, addressing employee queries, establishing shop floor connections, and resolving grievances effectively. In terms of general administration, you will oversee canteen management, employee transportation, security, and housekeeping at the factory location. Coordinating mediclaim and annual health check-ups, ensuring a zero-accident environment, and adhering to EHS guidelines for cleanliness and safety will be essential aspects of your job. Additionally, you will manage courier services, maintain important documents and registers such as the visitor management system, process monthly bills for vendors, and handle various administrative tasks. Your responsibilities will also include updating employee movements, processing monthly salaries and wages, managing employee master data, and preparing and distributing various letters to employees promptly. You will be accountable for completing exit formalities for separating employees, supporting the Plant HR Head in preparing MIS reports, and coordinating welfare activities. Managing casual labor arrangements, induction training records, compliance, and billing formalities for contractors, as well as monitoring attendance, will also fall under your purview. Furthermore, you will coordinate engagement activities, assist managers in ensuring statutory compliance, issue identity cards to employees, monitor HR department printing and stationary supplies, update long service award/gratuity data, and maintain training records as per company requirements. Your support in various HR activities will be crucial to the smooth functioning of the HR department.,

As an Assistant District Manager at BVG India Ltd, your primary responsibilities will include recruiting suitable candidates for various positions such as EMSO, EA, Fleet Mechanic, and Fleet Electrician. You will be responsible for maintaining documentation related to ambulance documents, stakeholder letters, and staff documents. Ensuring timely submission of reports to the concerned departments and managing ambulance staff attendance and duty scheduling will be crucial aspects of your role. Your duties will also involve record-keeping of running materials for maintenance, conducting or participating in awareness activities, and handling fleet-related tasks such as updating pre and post-maintenance work, quotation upload, and invoice upload as required. Responding to grievances raised by stakeholders or other departments, being part of the disciplinary committee when necessary, and maintaining regular communication with external stakeholders and concerned departments are essential components of your job. In addition to the core responsibilities, you will be expected to ensure adherence to MEMS processes for managing emergencies, follow instructions for additional responsibilities assigned by the management, and uphold BVG India Ltd's Code of Conduct, policies, and procedures, including the Zero Tolerance Policy. Safeguarding company and project-related sensitive data, maintaining the brand's dignity, and upholding confidentiality will also be part of your role. The ideal candidate for this position should have proven experience in operations and team management, excellent problem-solving and communication skills, a growth mindset, and the ability to thrive in a fast-paced environment. A willingness to spend 60% of the time on travel is necessary for this role. A Bachelor's degree is preferred, along with at least 1 year of experience in PeopleSoft. Proficiency in Marathi language is also preferred. This is a full-time position based in Gondia, Maharashtra, requiring willingness to travel up to 75%. The job offers benefits such as health insurance, life insurance, and Provident Fund. The candidate should be able to reliably commute to Gondia, Maharashtra, or plan to relocate before the start date. The expected start date for this role is 01/05/2025.,

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

As a highly experienced and knowledgeable RBI Retired Director, you will join our FinTech company as a Part-Time Consultant. Your primary responsibility will be to provide strategic guidance on RBI regulations, compliance, risk management, and corporate governance, ensuring that our organization adheres to the latest regulatory standards. Your role will involve advising on policy formulation, regulatory reporting, audit readiness, risk mitigation, and governance frameworks. You will also be responsible for liaising with RBI authorities and training internal teams. Your expertise will play a crucial role in strengthening our compliance posture and aligning our operations with RBI norms. Responsibilities include: Regulatory Compliance & FinTech Advisory: - Provide expert guidance on RBI's evolving regulatory landscape for digital lending, P2P lending, and fintech-NBFC collaborations. - Advise on RBI's digital lending guidelines, including Loan Service Provider (LSP) and First Loss Default Guarantee (FLDG) frameworks. - Ensure full compliance with RBI regulations, including data security, KYC norms, and fair lending practices in digital transactions. Digital Lending & Risk Management: - Guide the company on compliance with RBI's guidelines on digital lending apps (DLAs) and third-party integrations. - Assist in structuring digital lending partnerships while adhering to co-lending and regulatory sandbox guidelines. - Identify and mitigate risks related to algorithm-based lending, AI-driven credit scoring, and digital fraud prevention. Policy & Framework Development: - Assist in formulating policies for digital lending operations, customer data protection, grievance redressal, and responsible AI usage. - Recommend governance frameworks that align with RBI's expectations for digital NBFCs and FinTech collaborations. - Advise on robust cybersecurity, customer consent management, and data localization as per RBI directives. RBI Audits & Regulatory Inspections: - Guide the company in preparing for RBI audits, digital compliance checks, and regulatory technology (RegTech) implementation. - Assist in resolving RBI observations related to digital lending models, API-based integrations, and online credit disbursements. - Ensure transparent reporting and disclosure of digital lending transactions to RBI. Training & Regulatory Updates: - Conduct workshops for senior leadership, product managers, compliance officers, and tech teams on RBI's fintech guidelines. - Keep the organization updated on new RBI circulars related to digital lending, prepaid instruments, and fintech regulations. - Advise on NBFCs digital transformation strategy in compliance with financial and operational guidelines. Liaison with RBI & Other Regulatory Bodies: - Support in responding to regulatory queries related to fintech-NBFC operations, data governance. - Help establish strong communication with RBI, NPCI, UIDAI, and other financial regulators for seamless operations. - Assist in drafting regulatory submissions, clarifications, and compliance reports for fintech lending activities. Strategic FinTech Advisory: - Guide in scaling digital lending operations while ensuring compliance with risk-based pricing and algorithmic transparency. - Advise on integrating Blockchain, Open Banking, and Embedded Finance solutions while adhering to RBI and Data Protection laws. Qualifications & Experience: - Retired Director/Executive from RBI with extensive expertise in fintech regulations, digital lending, and NBFC compliance. - Experience in handling RBI audits, policy formulation, and regulatory risk assessments for fintech-NBFC operations. - Strong advisory skills for digital finance and financial inclusion strategies. - Excellent communication and regulatory liaison experience.,

As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your primary responsibility will be to provide timely and satisfactory resolutions to escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments. You will ensure strict adherence to grievance redressal policies and processes while monitoring their implementation and taking corrective actions as necessary. It will be your duty to review auditor comments on customer service and grievance redressal policy implementation, taking corrective measures where needed and evaluating complaints to submit Root Cause Analysis reports along with action plans. Your role will also involve participating in initiatives aimed at reducing customer complaint escalations, ensuring the quality and adequacy of complaint resolutions, meeting deliverables promptly, and addressing all regulatory queries to the satisfaction of regulators. Moreover, you will be expected to handle customer queries with empathy, active listening, courtesy, politeness, and helpfulness, while demonstrating proactive behaviors like taking initiative, accountability, and upholding organizational values. Your ability to create a superior customer experience will be reflected through customer satisfaction and quality scores. Collaboration with various departments, effective follow-ups, and influencing faster resolutions will be crucial aspects of your role. Additionally, you will play a secondary role in identifying units responsible for escalations, conducting RCAs, suggesting process improvements, and collaborating with internal and external stakeholders. Key success in this role will be determined by your strong communication skills, both written and verbal, active listening abilities, clear articulation of messages and information, familiarity with customer relationship management systems, customer-centric approach, adaptability to various personality types, effective multitasking and time management skills, willingness to work flexible schedules as needed, and possessing basic mathematical and computational abilities.,

The Senior Manager Health Claims position at Tata AIG General Insurance Company Limited in Noida involves key responsibilities that include building and maintaining strong relationships with customers, applying medical knowledge to resolve queries, grievance redressal, handling escalations, and identifying fraudulent claims. The role also entails responding to customer inquiries, assisting clients in navigating the claims process, collecting and verifying claim documents, tracking claim status for timely resolution, and maintaining accurate client interaction records. The ideal candidate for this role should possess excellent communication skills, strong problem-solving abilities, and the ability to use CRM systems effectively. Candidates should be passionate about making a positive impact in the insurance industry and should be committed to delivering innovative risk solutions to customers. If you are looking for a rewarding career that combines cutting-edge technology, customer-centric solutions, and a commitment to excellence, Tata AIG General Insurance Company Limited welcomes your application for the Senior Manager Health Claims position. Join us in shaping the future of insurance and be part of a team dedicated to innovation and excellence. To apply for this role, please submit your resume. Tata AIG General Insurance Company Limited is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. We look forward to reviewing your application and welcoming you to our organization where your skills and ambitions can thrive.,

You will be responsible for assisting in the end-to-end recruitment and onboarding process. Additionally, you will maintain employee records and HR documentation, monitor attendance and leave records, and coordinate training and development activities. You will also be expected to handle employee queries and support grievance redressal, ensuring that HR policies and processes are followed diligently. This is a full-time position that requires fluency in English. The work location will be in person, where you will actively engage in all HR-related activities to support the smooth functioning of the organization.,

As an HR Manager at ALR Aviations and Travel Deal B2B, you will play a crucial role in developing and implementing HR strategies that align with our business goals. Your responsibilities will include handling end-to-end recruitment, onboarding, and talent acquisition processes. You will oversee employee engagement, grievance redressal, and retention programs to ensure a positive work environment. Additionally, you will be responsible for maintaining HR records, policies, and procedures, conducting performance evaluations, and implementing training and development initiatives. Your support to the management in building a strong and collaborative company culture will be essential. To excel in this role, you should have a Bachelor's or Master's degree in Human Resources or a related field and a minimum of 3 years of HR management experience, preferably in the service or travel industry. A strong knowledge of HR operations, compliance, and labor laws is required. Excellent interpersonal and communication skills, along with proven abilities in conflict resolution and team development, are essential. Hands-on experience with recruitment tools, HRMS, and Excel will be beneficial. ALR Aviations and Travel Deal B2B are leading b2b & b2c travel companies, specializing in international and domestic travel solutions. As our team expands, we are looking for a passionate HR Manager to help shape our people-first culture. In return, we offer a vibrant and growing team, opportunities to lead the HR department, recognition, performance-based growth, and exposure to the fast-paced travel and tech industry. If you are ready to take on this exciting opportunity, please send your updated CV to hr@traveldealb2b.com. To learn more about us, visit www.alraviations.com and www.traveldealb2b.com. This is a full-time position with benefits such as cell phone reimbursement, health insurance, and internet reimbursement. The work schedule includes day shift, fixed shift, and morning shift. The job location is in Chandigarh, Chandigarh, and the ability to commute or relocate before starting work is required. As part of the application process, please provide information on your current CTC and notice period. Join us in shaping the future of HR at ALR Aviations and Travel Deal B2B!,

As a Core HR Business Partner (Sr. Associate / Assistant Manager) at our Noida Headquarters, you will play a vital role in managing the end-to-end employee lifecycle, driving engagement initiatives, and aligning HR strategies with organizational goals. Your primary responsibility will be to act as a strategic partner to business units, ensuring that HR initiatives are in line with business objectives. You will lead employee engagement strategies, handle employee relations and grievances, and work closely with managers to address performance issues and exit management. Your role will involve conducting one-on-one connect sessions, skip-level meetings, and stay interviews to understand employee concerns and feedback. You will provide data-driven insights to improve retention, productivity, and overall employee satisfaction. Compliance with company policies and statutory regulations will also be a key aspect of your responsibilities. To be successful in this role, you should have at least 4 years of experience as a Core HRBP, with a strong grasp of employee lifecycle, grievance processes, and HR operations. Excellent communication, emotional intelligence, and problem-solving skills are essential. You should be comfortable working in a high-growth environment and collaborating with cross-functional teams. Preferred qualifications include prior experience in EdTech, startups, or product-driven organizations. Familiarity with HRMS tools like Darwinbox, Excel reporting, and HR analytics would be advantageous. A Bachelor's or Master's degree in Human Resources, Psychology, or related fields is preferred. Joining our team will offer you a high-impact role in one of India's leading EdTech companies. You will have the opportunity to shape employee experience and culture at scale in a collaborative and performance-driven environment.,

As an E-commerce Manager, your primary responsibility will be to develop and implement an e-commerce strategy to achieve sales and profitability targets. You will be required to identify emerging trends in online food ordering and capitalize on growth opportunities. Your role will involve managing and optimizing menu/product listings, pricing, and promotions across various platforms such as Swiggy and Zomato. It will be essential to ensure brand consistency by maintaining accurate, appealing, and optimized online presence. Building and maintaining strong relationships with aggregator platforms and vendors will be a key aspect of your job. You will also be responsible for planning and executing digital marketing campaigns, influencer tie-ups, and seasonal promotions. Tracking the ROI of campaigns and refining strategies for maximum effectiveness will be crucial. Implementing customer feedback systems and analyzing service gaps through internal apps and telephony platforms will be part of your duties. You will oversee grievance redressal and concierge services for reservations and service recovery. Furthermore, you will need to strengthen CRM data collection and generate monthly analytical insights. Utilizing CRM segmentation to drive loyalty programs and retention campaigns will also be a focus area. Developing brand-specific audit checklists and conducting quarterly mystery audits will be essential to maintain quality standards. As a manager, you will mentor and lead e-commerce associates, collaborating with operations, culinary, finance, and service teams. Analyzing sales, customer feedback, and campaign performance to track KPIs like revenue, conversion, and ratings will be part of your regular tasks. You will also be required to prepare and present performance reports to senior management on a regular basis.,

Pragnaa Shree Venture India Pvt. Ltd is looking for a dedicated and detail-oriented Compliance Executive / Sr. Executive to manage statutory obligations, labor law compliance, license renewals, legal coordination, and workplace ethics policies. The ideal candidate should have sound knowledge of labor legislation, a proactive approach toward compliance, and strong communication and interpersonal skills. Knowledge of compliance software or tools (SAP HR, GreytHR, etc.) Experience in handling audits or dealing with labor authorities. Strong documentation and reporting skills. Ethical, self-driven, and committed to legal integrity.

Job Description Grievance Officer Role Summary: The Grievance Officer is responsible for overseeing customer grievance redressal processes in compliance with internal policies and regulatory guidelines. This role includes managing complaints received through various channels, including the RBIs Complaint Management System (CMS) portal, ensuring timely resolution, coordinating with internal teams, and maintaining records for audits and regulatory reporting. Key Responsibilities: 1. Grievance Redressal & Case Management Receive, log, investigate, and resolve customer complaints in a timely and professional manner. Handle complaints across channels – Email, Calls, Legal Letters. Act as the escalation point for unresolved or high-risk customer issues. Ensure complaints are addressed within defined TAT (Turn-Around-Time) and SLA (Service-Level Agreement). 2. RBI CMS Portal & Regulatory Platforms Manage end-to-end handling of complaints on the RBI Complaint Management System (CMS) portal. Draft timely and accurate responses to RBI and other regulators. Coordinate with business, legal, and compliance teams to gather data and resolve issues flagged on the CMS portal. Ensure adherence to RBI timelines and guidelines in each response. Track and analyze trends in regulatory complaints. 3. Documentation & Reporting Maintain updated records of complaints, resolutions, escalations, and regulatory replies in CRM. Prepare daily/weekly/monthly reports on complaint status, root cause analysis, and pending cases. 4. Policy & Compliance Ensure that grievance redressal is in line with RBI and company guidelines. Stay updated with regulatory changes and ensure alignment of internal processes. Conduct periodic reviews of grievance handling SOPs and recommend improvements. Ensure all responses are compliant, customer-centric, and documented. 5. Stakeholder Management Liaise with internal departments (collections, legal, customer support, etc.) for case resolution. Provide support to the legal team in regulatory and litigation-related matters. Coordinate with NBFC partners, LSPs, and other stakeholders for inter-company grievance cases. Skills & Qualifications: Graduate/Postgraduate in Law, Business Administration, or a related field. 3–6 years of experience in grievance handling, preferably in NBFCs or banks. Strong understanding of RBI/NBFC grievance redressal guidelines and compliance framework. Experience with the RBI CMS portal is mandatory. Excellent written and verbal communication skills. Ability to handle pressure and work with cross-functional teams

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries effectively over phone/email/chat. Ability to work independently with minimal supervision while maintaining high levels of accuracy. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Fill the following details - Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages