139 Grievance Redressal Jobs

Job Description Position : Assistant Manager Quality Control (Customer Support & Product Quality) Department : Quality Control Company : Astral Adhesives (A Division of Astral Limited) Location : Santej, Ahmedabad Qualification : B.Sc. / M.Sc. in Chemistry Experience : 5–8 years in QC / Technical Support in Adhesives or Chemical Industry Role Overview: Astral Adhesives is seeking an experienced Assistant Manager – QC who will be responsible for handling customer queries related to product quality and performance in the adhesives and chemical segment . The candidate will serve as a technical link between customers, R&D, and production teams, ensuring product consistency and customer satisfact...

As an integral part of the HR team, you will be responsible for various tasks including: - Assisting in end-to-end recruitment and onboarding process - Maintaining employee records and HR documentation - Monitoring attendance and leave records - Coordinating training and development activities - Handling employee queries and supporting grievance redressal - Ensuring HR policies and processes are followed Preferred Language: - English Work Location: - In person,

As a highly experienced and knowledgeable RBI Retired Director, you are being sought to join a FinTech company as a Part-Time Consultant. Your role will involve providing strategic guidance on RBI regulations, compliance, risk management, and corporate governance, ensuring that the organization adheres to the latest regulatory standards. You will play a crucial role in strengthening the compliance posture and aligning the operations with RBI norms. **Key Responsibilities:** - **Regulatory Compliance & FinTech Advisory** - Provide expert guidance on RBI's evolving regulatory landscape for digital lending, P2P lending, and fintech-NBFC collaborations. - Advise on RBI's digital lending guidelin...

As a Senior Manager Health Claims at Tata AIG General Insurance Company Limited, you will play a crucial role in building and maintaining strong relationships with key customers. Your responsibilities will include: - Serving as a point of contact for client inquiries and escalations. - Applying medical knowledge to resolve queries and provide guidance. - Handling grievance redressal, managing escalations, and identifying fraudulent claims. - Responding to customer inquiries via phone calls and emails, resolving complaints, and addressing concerns. - Assisting clients in understanding and navigating the claims process. - Collecting and verifying claim documents, and coordinating with internal...

Role Overview: As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your main responsibility will be to provide adequate and quick resolution to all escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments at GRD. You will ensure adherence to grievances redressal policy and processes, monitor their implementation, and take corrective action when necessary. Your role will also involve reviewing auditors" comments on the implementation of customer service and grievance redressal policies, submitting the RCA with an action plan, participating in initiatives to reduce customer complaint escalations, and ensurin...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

You will be responsible for overseeing the HR function of a leading non-profit organization focused on holistic wellness. Your key responsibilities will include: - Managing recruitment and selection processes for both permanent and contractual roles - Ensuring statutory compliance, including PF, ESIC, Bonus, and Gratuity, along with monthly challan generation and annual filings - Handling contractual workforce administration - Driving the implementation of company policies and processes - Leading employee engagement and welfare initiatives - Coordinating training and development programs - Managing grievance redressal and disciplinary processes - Overseeing general office administration To b...

Hey there Want to help us build an EPIC EdTech company? We are looking for an extraordinary Technical Lead who is passionate about transforming how children engage with technology and acquire future-ready skills. At BrightChamps, one of the fastest-growing EdTech companies globally, our mission is to equip every child with the essential skills for the 21st century. We are committed to unlocking the hidden potential within every student, and our rapid expansion into multiple countries is a testament to our impact. We are seeking a Student Experience Manager who will lead the customer care team to deliver exceptional support and ensure a seamless student experience. The role involves managing ...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

As an experienced Employee Relations (ER) Specialist, you will be responsible for managing employee relations, disciplinary actions, compliance, and grievance redressal. Your role will involve fostering a positive work environment, ensuring legal compliance, promoting employee accountability, and supporting employee engagement initiatives. Responsibilities: - Handle disciplinary cases, grievances, and PoSH matters with timely resolution. - Ensure compliance with labor laws, HR policies, and internal procedures. - Conduct investigations, prepare reports, and advise management on ER issues. - Monitor and report HR compliance metrics across locations. - Drive employee engagement initiatives and...

You will be joining FinnovationZ, a fast-growing fintech education company dedicated to transforming financial literacy and awareness in India. As an HR Executive at our Malkapur office, your role will involve supporting daily HR operations, employee engagement, recruitment activities, and policy compliance. Additionally, you will be expected to visit our Pune office once a month for coordination and team alignment. Key Responsibilities: - Handling end-to-end recruitment for various roles including screening, shortlisting, coordinating interviews, and onboarding processes. - Maintaining and updating employee records using HRMS, Excel, and documentation. - Coordinating training & development ...

Real Time support & Escalation Monitoring Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT. Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags. Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward. Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working day Endorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day Cus...

Role Overview: You will be responsible for applying medical knowledge in evaluating the medical claim files to ascertain the medical admissibility. It is essential to understand the policy wordings including Terms & conditions to adjudicate the Admissibility/Rejection. Additionally, you will be processing claims as per regulatory guidelines, adhering to the TATs in processing, conducting quality reviews of processed files, handling grievance redressal and escalations, and identifying fraudulent claims. This is a work-from-office role on a roster basis. Key Responsibilities: - Apply medical knowledge in evaluating medical claim files - Understand policy wordings including Terms & conditions -...

Real Time support & Escalation Monitoring Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT. Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags. Prepare & present dashboard for NHOD on various queries raised by sales team & resolution TAT maintained w.r.t to various query categories & propose solution to minimize the queries going forward. Online Policy failure cases policy issuance request to be processed within a -TAT 2Hrs for 85% of the cases on working day Endorsement request to be processed within a -TAT 2Hrs for 85% of the cases on working day Cus...

About Company Job Description Experience – 8-10 years Qualification – MSW / MLW or strictly as per State Rules. Core Responsibilities: • Employee Relations: Foster harmonious relationships between management and employees, acting as a neutral liaison. • Grievance Redressal: Address and resolve worker grievances, conflicts, and personal issues to ensure smooth operations. • Statutory Compliance: Advise management on compliance with labor laws and ensure the implementation of welfare policies and statutory obligations. • Welfare Activities: Oversee and promote the implementation of welfare activities, including health, sanitation, recreation, and educational programs for workers and their fami...

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager / Grievance Redressal Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. 3. Understanding multiple products and processes. 4. Influencing customers to...

As a Human Resources Specialist at CLARIO Med, you will be an integral part of our fast-growing healthcare company, focusing on innovation and excellence in the medical industry. Your role will involve overseeing recruitment, onboarding, and employee engagement initiatives. Additionally, you will be responsible for developing training programs, performance evaluation strategies, and handling grievance redressal to ensure a positive workplace culture. Working closely with the COO, you will contribute to strategic HR planning. **Key Responsibilities:** - Oversee recruitment, onboarding, and employee engagement initiatives. - Develop training programs and performance evaluation strategies. - Ha...

As a seasoned Chief Human Resources Officer (CHRO) or Unit Head - HR at one of the most reputed hospitals in the country, your role will involve leading the HR function. You will be responsible for implementing robust HR processes, fostering a high-performance culture, and ensuring alignment of HR initiatives with the hospital's mission and clinical excellence. Managing a diverse workforce consisting of doctors, nurses, clinical professionals, and administrative staff will be a key aspect of your role. **Key Responsibilities:** - Lead the HR function across the hospital unit, overseeing talent acquisition, employee engagement, compensation & benefits, training & development, compliance, and ...

Role Overview: You will be responsible for ensuring statutory compliance by adhering to labor laws and regulations, including PF, ESI, professional tax, and other legal requirements. Additionally, you will manage the Full & Final Settlement (F&F) for exiting employees, ensuring accurate calculation of dues, asset recovery, and timely settlement. Addressing employee queries, providing support on company policies, and handling grievance redressal will also be part of your responsibilities. Key Responsibilities: - Ensure adherence to labor laws and regulations related to PF, ESI, professional tax, and other legal requirements - Handle filing of statutory returns - Manage Full & Final Settlement...

As a Project Manager, you will be responsible for providing end-to-end management support for various office projects such as community engagement, peer learning, orientation and training programs for student teams, and external projects. You will play a key role in ensuring the successful execution of these projects. Your key responsibilities will include: - Managing existing events and launching new large-scale events - Budgeting, approvals, promotions, building student teams, securing sponsorships - Developing marketing materials, vendor liaison, logistics and operations, documentation, and PR - Organizing key events such as Student Fest, Navratri, festival celebrations, sports tournament...

We are looking for a Customer Escalation Officer to handle and resolve customer grievances related to life insurance policies. The ideal candidate will act as a bridge between customers, branch teams, and internal departments to ensure timely resolution of escalated issues. This role requires strong communication skills, attention to detail, and a customer-first mindset to maintain service quality and client satisfaction. Roles and Responsibilities Manage customer escalations, queries, complaints, and grievances in a timely and efficient manner. Handle complex issues related to life insurance products and services. Ensure effective issue resolution through root cause analysis and implementat...

Job Summary We are looking for a Officer / Executive - Industrial Relations (IR) to manage end-to-end industrial relations functions in our pharmaceutical company. The ideal candidate should have a basic understanding of labor laws, employee relations, and compliance management. They will be responsible for ensuring a smooth and legally compliant work environment by handling grievances, disciplinary actions, and union relations. Key Responsibilities Industrial Relations & Compliance: Handle end-to-end IR activities in line with labor laws and company policies. Ensure compliance with Factories Act, Industrial Disputes Act, Trade Union Act, and other labor laws applicable to the pharmaceutical...

Selected Intern's Day-to-day Responsibilities Include Assist in end-to-end recruitment activities, including posting job ads, screening resumes, coordinating interviews, liaising with placement agencies, and ensuring smooth candidate communication. Support HR operations by maintaining employee records (attendance, timesheets, leaves, workplace safety) and handling basic employee queries and grievance redressal. Contribute to HR initiatives such as training sessions, workshops, onboarding formalities, and employee engagement activities while ensuring confidentiality in sensitive matters. Provide administrative and cross-functional support, including documentation, online payments, IT faciliti...

As an experienced HR Manager, your role will involve leading and managing human resource operations, employee engagement, recruitment, and compliance functions. You will be responsible for aligning HR strategy with business goals and supporting the scaling of the workforce across manufacturing, sales, and technology sectors. Key Responsibilities: - Drive end-to-end recruitment and talent acquisition across various departments such as sales, marketing, operations, manufacturing, and technology. - Collaborate with department heads to forecast and address manpower needs effectively. - Ensure smooth onboarding processes with proper documentation and cultural alignment. - Implement appraisal proc...

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...