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Escalation Specialist - Insurance

Escalation Specialist - Insurance

TekPillar

3 - 7 years

3 - 4 Lacs

mumbai mumbai suburban navi mumbai

Posted:8 hours ago| Platform:

Apply

Skills Required

escalations grievance handling escalation management complaint management root cause analysis tat solving queries grievance redressal handling client calls complaint handling query resolution email handling customer complaints complaints issue resolution resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Escalation Officer

Roles and Responsibilities

Manage customer escalations, queries, complaints, and grievances in a timely and efficient manner.
Handle complex issues related to life insurance products and services.
Ensure effective issue resolution through root cause analysis and implementation of corrective actions.
Maintain high levels of service quality by resolving customer concerns promptly and fairly.
Collaborate with internal teams to resolve technical issues and improve overall process efficiency.

Desired Candidate Profile

3-7 years of experience in handling client calls, emails, or chats for life insurance industry.
Strong skills in complaint handling, grievance redressal, query resolution, escalation management, TAT (Turnaround Time), compliance management.
Ability to work under pressure to meet deadlines while maintaining accuracy and attention to detail.

Essential Qualification

Graduate degree in any discipline.

Preferred Skills

Strong written and verbal communication skills.
Presentation and negotiation skills.
Stakeholder management
Proficiency in MS Office.

For More Information:

Komal B. / HR Team

Phone/WhatsApp: +91 93289 59079

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