139 Grievance Redressal Jobs - Page 6

Role : Internal Ombudsman (IO) Department : Compliance / Grievance Redressal Reporting to : Managing Director / Board of Directors Location : B-121 Udhyog Marg Sec 5 Noida, 201301 Organization : Paytm Payments Bank Limited Job Purpose: The Internal Ombudsman (IO) will function as an independent authority within Paytm Payments Bank to review customer complaints that are partially or wholly rejected by the Bank. The IO will ensure fair and impartial resolution of grievances in accordance with the guidelines laid down by the Reserve Bank of India (RBI) and act as a final internal authority before a complaint is escalated to the RBIs Banking Ombudsman or other external forums. Key Responsibiliti...

About the Role: We are seeking a highly motivated and detail-oriented Associate Legal professional to join our legal team. The ideal candidate should have 2-4 years of experience in contract law, with a strong background in drafting, reviewing, and negotiating a variety of contracts. This role requires excellent analytical skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment. A good understanding of litigation, corporate, commercial and data privacy laws would be an advantage as would be prior experience with a Tier 1/ Tier 2 Law Firm. Key Responsibilities: Draft, review, and negotiate a wide range of agreements including NDAs, service contracts, DPA...

Product: Unsecured Loans (PL/BL) Job Role: Customer Grievance Officer Roles and Responsibilities 1. Respond to customer complaints: Address customer grievances in a timely and professional manner. 2. Resolve issues: Work with customers to resolve issues and provide solutions. 3. Communicate effectively: Listen to customers, empathize with their concerns, and communicate resolutions clearly. 4. Document interactions: Record customer interactions and resolutions accurately. 5. Escalate complex issues: Identify and escalate complex issues to relevant teams or management. 6. Analyze feedback: Identify root causes of customer grievances and suggest improvements. 7. Maintain customer relationships...

Job Purpose: Primary responsibility includes managing complaints escalated to Senior Management, social media, National Consumer Helpline, and Nodal Officers across all ABFL lending verticals. Ensure timely acknowledgment, regulatory compliance, and SLA adherence. Maintain a fair, customer-centric approach while protecting organizational interests. Ensure effective CRM usage, regular MIS reporting to stakeholders, and root cause analysis (RCA) of complaints with process improvement suggestions. Implement and monitor the Grievance Redressal Framework within the team for continued effectiveness. Key Responsibility: Respond to customer complaints Strictly adhere to the Grievance Framework desig...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Key Responsibilities : Onboarding & Offboarding Onboarding : Ensure seamless onboarding experience by completing all documentation and joining formalities as per the employee checklist and defined policies. Conduct induction training for new employees and complete their personal file management within the stipulated timeframes. Issue appointment letters to both permanent and contractual employees in compliance with organizational policies. Offboarding : Manage timely execution of offboarding processes, including retention meetings and exit interviews. Ensure "No Dues" clearance and follow up with payroll for the final settlement (F&F) processing. Ensure timely issuance of experience and reli...

Ensuring the smooth running of day-to-day HR operations. Experience in HR compliance management and statutory compliance. Proficiency in HR related Legal matter handling. Strong knowledge of HR policies & procedure. Proficiency in PF, ESIC & Bonus. Required Candidate profile Excellent communication and interpersonal skills. Ability to manage employee relations & resolve HR-related issues. Recruitment. Experience in the Logistics or Freight Forwarding industry is a plus.

The ideal candidate will serve as the primary point of contact for handling escalated customer grievances through various channels, including regulatory platforms (RBI CMS, SEBI SCORES, CPGRAMS), emails, and social media.

Role & responsibilities Grievance Handling (Pre-Litigation) Act as the central owner for escalated customer grievances received via call center, email, social media, or walk-ins. Classify and route cases based on severity (Level 1 CX, Level 2 Legal). Maintain and track complaints using CRM tools (e.g., Salesforce, Freshdesk). Coordinate with ASMs and dealer partners to gather on-ground facts, job cards, service records, and historical complaint data. Legal Case Management Liaise with internal Legal team to assess merit of escalations and legal threats. Support in drafting legal replies, settlement proposals, and formal documentation. Handle coordination with external legal counsel for formal...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Role & responsibilities Formulate and execute comprehensive talent development strategies aligned with organizational objectives. Drive initiatives promoting diversity and inclusion to create an equitable workplace. Develop and implement succession plans to ensure a robust pipeline of talent. Devise and implement strategies to enhance overall employee engagement and satisfaction. Develop and implement strategies to improve the Employee Retention Rate. Ensure strict adherence to Occupational Health, Safety, and Environmental regulations. Elevate the onboarding process by monitoring and enhancing the feedback score on the 30-60-90 Survey. Oversee the effective administration of Performance and...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...