139 Grievance Redressal Jobs - Page 4

As an HR Manager at ALR Aviations and Travel Deal B2B, you will play a crucial role in developing and implementing HR strategies that align with our business goals. Your responsibilities will include handling end-to-end recruitment, onboarding, and talent acquisition processes. You will oversee employee engagement, grievance redressal, and retention programs to ensure a positive work environment. Additionally, you will be responsible for maintaining HR records, policies, and procedures, conducting performance evaluations, and implementing training and development initiatives. Your support to the management in building a strong and collaborative company culture will be essential. To excel in ...

As a Core HR Business Partner (Sr. Associate / Assistant Manager) at our Noida Headquarters, you will play a vital role in managing the end-to-end employee lifecycle, driving engagement initiatives, and aligning HR strategies with organizational goals. Your primary responsibility will be to act as a strategic partner to business units, ensuring that HR initiatives are in line with business objectives. You will lead employee engagement strategies, handle employee relations and grievances, and work closely with managers to address performance issues and exit management. Your role will involve conducting one-on-one connect sessions, skip-level meetings, and stay interviews to understand employe...

As an E-commerce Manager, your primary responsibility will be to develop and implement an e-commerce strategy to achieve sales and profitability targets. You will be required to identify emerging trends in online food ordering and capitalize on growth opportunities. Your role will involve managing and optimizing menu/product listings, pricing, and promotions across various platforms such as Swiggy and Zomato. It will be essential to ensure brand consistency by maintaining accurate, appealing, and optimized online presence. Building and maintaining strong relationships with aggregator platforms and vendors will be a key aspect of your job. You will also be responsible for planning and executi...

Pragnaa Shree Venture India Pvt. Ltd is looking for a dedicated and detail-oriented Compliance Executive / Sr. Executive to manage statutory obligations, labor law compliance, license renewals, legal coordination, and workplace ethics policies. The ideal candidate should have sound knowledge of labor legislation, a proactive approach toward compliance, and strong communication and interpersonal skills. Knowledge of compliance software or tools (SAP HR, GreytHR, etc.) Experience in handling audits or dealing with labor authorities. Strong documentation and reporting skills. Ethical, self-driven, and committed to legal integrity.

Job Description Grievance Officer Role Summary: The Grievance Officer is responsible for overseeing customer grievance redressal processes in compliance with internal policies and regulatory guidelines. This role includes managing complaints received through various channels, including the RBIs Complaint Management System (CMS) portal, ensuring timely resolution, coordinating with internal teams, and maintaining records for audits and regulatory reporting. Key Responsibilities: 1. Grievance Redressal & Case Management Receive, log, investigate, and resolve customer complaints in a timely and professional manner. Handle complaints across channels – Email, Calls, Legal Letters. Act as the esca...

Roles and Responsibilities Manage social media escalations from various platforms such as Facebook, LinkedIn, Instagram, and other handles. Handle customer complaints and grievances through email, chat, or phone calls in a timely manner. Ensure effective resolution of customer complaints by coordinating with internal teams like Sales, Marketing, Product Development etc. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 2-7 years of experience in back office operations or similar role. Strong understanding of complaint handling processes and grievance redressal procedures. Excellent communication skills for resolving customer queries ef...

What we are looking for: We are looking for a professional who will handle customer interactions and resolve policy servicing queries, requests, and complaints for our HNI/NRI customers. Key Responsibilities: Handle and resolve customer queries and service requests through emails and calls. Ensure quick and effective service recovery for customer concerns. Manage and close HNI policy servicing requests within the given TAT. Coordinate with customers and internal teams to ensure timely maturity and annuity payouts. Work towards reducing unclaimed balances for HNI/NRI customers. Minimize repeat email queries by identifying issues and ensuring quick closures. Deliver excellent customer service ...

As an HR Executive located at a factory in Agra, you will play a crucial role in managing various aspects of human resources within the factory setup. Reporting to the HR Manager or Head Office HR, you will be responsible for maintaining labor administration, ensuring statutory compliance with labor laws, resolving HR/IR issues, and implementing productivity incentive schemes for workers. Additionally, you will oversee recruitment, attendance management, onboarding programs, and industrial relations at the factory level. Your key responsibilities will include acting as the primary liaison between the factory and the Head Office HR team, managing labor administration including recruitment of ...

About the Role Are you passionate about Human Resources and curious about how AI is transforming the future of work Were looking for an enthusiastic HR Intern who brings a growth mindset, entrepreneurial drive, and a genuine eagerness to explore how AI can enhance HR practices. Youll work closely with a dynamic team and contribute to meaningful HR initiatives while learning how to integrate technology and strategy in real-time. We are seeking a motivated and detail-oriented HR Intern to join our Human Resources team. This internship offers a valuable opportunity to gain hands-on experience in various HR functions such as recruitment, onboarding, employee engagement, HR operations. If youre p...

Enzo Business Solutions is a dynamic and employee-centric organization with a focus on growth, performance, and fostering a people-first culture. We are currently looking for an experienced female HR Executive with a background in the Logistics Industry to join our Human Resources team. As an HR Executive at Enzo Business Solutions, your responsibilities will include managing end-to-end recruitment processes such as sourcing, screening, interviewing, and onboarding new employees. You will also play a key role in coordinating and supporting the performance management process, maintaining accurate employee records and HR documentation, handling employee queries and grievance redressal, and org...

The position requires you to report to the Business Centre Head and Group HR. Your main responsibilities will include overseeing and controlling the Human Resources department of the SRV Hospital Unit. You will be tasked with implementing existing HR policies and protocols, reviewing and suggesting changes as necessary, and preparing and implementing the approved HR budget for the hospital unit. It will also be your responsibility to conduct periodic manpower planning and budgeting, ensuring that the unit's manpower needs are met according to occupancy levels. You will need to establish a comprehensive Compensation and Benefit structure for the hospital, manage salary administration, monitor...

As a Senior Manager Total Rewards (Compensation & Benefits) in our FMCG company based in Delhi, you will be responsible for driving compensation, benefits, performance management, and HR strategic initiatives. Your role will involve leading various key responsibilities such as driving performance appraisals, goal setting, and employee engagement surveys. You will also be in charge of parity reviews, talent segmentation, salary planning, employee benefits management, grievance redressal, POSH compliance, talent reviews, succession plans, org design projects, focus group discussions, HRMS administration, and implementation of new modules. To excel in this role, you should have at least 10-12 y...

As the HR Head at Hundo, a digital-first food delivery and takeaway pizza brand, your role will involve leading and shaping the full HR function across all verticals, including central kitchen teams, delivery outlets, and office staff. Your contribution will be crucial in building a strong talent pipeline, ensuring compliance, driving performance, and fostering a positive culture that aligns with the business goals of Hundo. Your key responsibilities will include: 1. Strategic HR Leadership: - Developing and implementing HR strategies that are in line with the business goals. - Providing strategic advice to the leadership team on organizational structure, people management, and HR best pract...

The Vice President Customer Service and Experience will lead the organization's grievance redressal function, ensuring the timely, compliant, and customer-sensitive resolution of high-level complaints. You will be responsible for governing grievance operations across regions and branches, ensuring adherence to IRDAI regulations, and driving continuous service improvement to protect and enhance customer trust. Your key responsibilities will include owning and resolving complaints escalated to senior leadership and regulators (IRDAI, Ombudsman, Consumer Forums), handling high-impact issues such as mis-selling, service failure, death claims, and policy lapses with utmost sensitivity. You will a...

As a Factory HR Manager at our manufacturing facility in IMT Faridabad, you will be responsible for leading and managing all HR functions effectively. Your role will involve driving employee engagement, ensuring compliance with labour laws and factory-related statutory requirements such as ESIC, PF, and Factory Act, and aligning HR strategies with organizational goals. You will play a crucial part in talent acquisition, training, performance management, and maintaining a productive work environment in line with company values. Your responsibilities will include maintaining up-to-date documentation, liaising with local authorities, overseeing recruitment and retention processes, providing gui...

Job Summary: Conducting internal Investigations on complaints/ allegations of Behavioral, workplace harassment, employee disputes & other misconducts/ violation of policies. Managing POSH Investigations through IC committees and monitoring the progress of POSH investigations. Coordinating with other verticals of Fraud Monitoring Unit and prepare Management Dashboards, insights on investigations findings. Collaboration with other vertical heads and assist/ lead in preparing monthly, quarterly dashboards/ newsletters for Management. Responsible for preparing the quarterly decks/ reports in coordination with other verticals of Fraud Monitoring Unit for management governance meetings. End to end...

As an HR & IR Business Partner at our manufacturing plant located in Vasad (Gujarat), near Vadodara & Anand, you will play a crucial role in leading People & Industrial Relations initiatives. Working closely with leadership, your main responsibilities will include managing employee relations, grievance redressal, and IR strategies. Your key focus will be to build engagement mechanisms that promote an open and motivated workforce, as well as partnering with external stakeholders to address conflicts and labor issues effectively. Additionally, you will be responsible for driving succession planning, retention programs, and skill-building initiatives within the organization while ensuring compl...

As a CRM Manager in the Real Estate industry at Goregaon West, you will be responsible for leading and mentoring the CRM team to ensure seamless post-sales operations. Your role will involve allocating tasks, monitoring performance, and ensuring compliance with CRM SOPs. Additionally, you will review and optimize CRM processes to enhance efficiency and customer service quality. Your primary focus will be on maintaining high customer satisfaction scores by serving as an escalation point for grievances and complex cases. You will proactively manage customer relationships and personally handle key clients when necessary to ensure trust and retention. Accuracy in preparing and dispatching demand...

Job Role : Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement : Graduate / Post Graduat...

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and ot...

RoleGrievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery Establishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalat...

Job Description: Airtel, founded in 1995, is dedicated to providing global connectivity and unlocking endless opportunities for individuals. With infrastructure covering nearly 96% of the nation's population, we are at the forefront of sustaining cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. Our commitment at Airtel goes beyond mere service provision; we strive to develop impactful solutions for consumers while also maintaining a balance with the environment. At Airtel, we foster a culture of limitless impact where employees are encouraged to take ownership early on and explore diverse career paths. As an Airtel employee, you will have the opportunity to make a difference for...

Job Description- Education Qualification- Any Bachelors Degree Relevant Experience- 35 years of experience in customer service or complaints management It will be Permanent on role job of TATA Capital Job Summary: The Grievance Redressal Manager is responsible for overseeing the complaint handling process to ensure that customer issues are resolved effectively, fairly, and in a timely manner. This role also involves analyzing complaint trends, ensuring regulatory compliance, developing response strategies. Skill Set Required- Knowledge of customer service standards, complaint management tools, and CRM systems Excellent communication and interpersonal skills. Ability to handle sensitive and e...

As an HR Manager (Generalist) at India Infotech, you will play a crucial role in leading and managing core HR functions throughout the employee lifecycle. You will be responsible for developing and implementing HR strategies that are aligned with the company's business goals. Your role will involve end-to-end recruitment, onboarding, and induction of new employees, as well as managing employee engagement, retention, and satisfaction initiatives. In this strategic and hands-on position, you will work in a high-growth, performance-driven environment. Your passion for people and culture will be essential as you handle performance management, grievance redressal, conflict resolution, and discipl...

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resol...