83 Grievance Redressal Jobs - Page 4

Key Responsibilities : Onboarding & Offboarding Onboarding : Ensure seamless onboarding experience by completing all documentation and joining formalities as per the employee checklist and defined policies. Conduct induction training for new employees and complete their personal file management within the stipulated timeframes. Issue appointment letters to both permanent and contractual employees in compliance with organizational policies. Offboarding : Manage timely execution of offboarding processes, including retention meetings and exit interviews. Ensure "No Dues" clearance and follow up with payroll for the final settlement (F&F) processing. Ensure timely issuance of experience and relieving letters to exiting employees. Recruitment & Manpower Management Manage the recruitment process for blue-collared labor and ensure adherence to the recruitment policy. Oversee manpower availability and substitutions to ensure smooth production operations. Assist in the recruitment of supervisory and in-charge roles, collaborating with the HR team and other stakeholders. Monitor overtime within the allocated budget and obtain necessary approvals. Ensure there are no production delays due to workforce shortages. Employee Grievances & Conflict Resolution Act as the primary point of contact for resolving employee grievances, collaborating with relevant stakeholders for effective solutions. Ensure prompt, clear, and accurate communication regarding the resolution of grievances. Handle issues related to contract labor in accordance with company policies and legal compliance. Maintain records of employee concerns and resolutions for procedural and statutory purposes. Compliance, Audits & Social Compliance Maintain and manage employee-related documents as per labor law requirements, including contractor management and documentation. Oversee UAN and ESIC registration for new employees and ensure timely compliance with relevant statutory requirements. Manage all audits (internal, ISO, customer, government agencies) and ensure adherence to statutory compliance for the plant. Ensure timely submission of accident reports to ESIC and maintain records as per the regulations. Lead the functioning of committees such as the Works Committee, Housekeeping Committee, Health & Safety Committee, Canteen Committee, and Workers Fortnightly Meetings. Contract Management Collaborate with contractors to ensure timely availability of workforce as per the approved manpower plan. Review and verify contractual labor wage/salary bills, ensuring compliance with contractual terms. Ensure compliance with the Contract Labour (Regulation & Abolition) Act and maintain all required documentation. Regularly renew contracts and ensure all terms are met by contractors and service providers. Support Functions & HR Operations Prepare the annual HR plan for the unit, including key initiatives, cultural events, manpower projections, and budget management in collaboration with the Head of HR & Admin. Ensure the units organizational chart and job descriptions are regularly updated in coordination with department heads. Oversee payroll processing and manage attendance and leave systems for accurate and timely salary disbursement. Ensure the provision of quality support services (housekeeping, cafeteria, etc.) for a comfortable and safe working environment. Drive the implementation of HR policies and procedures as outlined by the Head of HR & Admin and ensure strict adherence. Support the Performance Management process by contributing to non-monetary recognition initiatives. Ensure smooth completion of confirmation formalities for new employees as per company procedures in coordination with the HR department.

Ensuring the smooth running of day-to-day HR operations. Experience in HR compliance management and statutory compliance. Proficiency in HR related Legal matter handling. Strong knowledge of HR policies & procedure. Proficiency in PF, ESIC & Bonus. Required Candidate profile Excellent communication and interpersonal skills. Ability to manage employee relations & resolve HR-related issues. Recruitment. Experience in the Logistics or Freight Forwarding industry is a plus.

The ideal candidate will serve as the primary point of contact for handling escalated customer grievances through various channels, including regulatory platforms (RBI CMS, SEBI SCORES, CPGRAMS), emails, and social media.

Role & responsibilities Grievance Handling (Pre-Litigation) Act as the central owner for escalated customer grievances received via call center, email, social media, or walk-ins. Classify and route cases based on severity (Level 1 CX, Level 2 Legal). Maintain and track complaints using CRM tools (e.g., Salesforce, Freshdesk). Coordinate with ASMs and dealer partners to gather on-ground facts, job cards, service records, and historical complaint data. Legal Case Management Liaise with internal Legal team to assess merit of escalations and legal threats. Support in drafting legal replies, settlement proposals, and formal documentation. Handle coordination with external legal counsel for formal notices, court cases or police complaints. Prepare and maintain case-wise documentation: internal notes, approvals, evidence, and response timelines. Settlement & Resolution Facilitate amicable resolutions when applicable, ensuring adherence to internal approval protocols. Drive execution of Full & Final Settlement Letters with customers. Oversee customer refund or compensation process as per approved settlement. Governance & Reporting Ensure all escalations are logged, reviewed, and closed in a time-bound manner. Maintain a centralized tracker and digital repository of all grievance/legal cases. Share periodic MIS with senior management highlighting trends, risks, and learnings. Work with the regional and dealer network to prevent recurrence of major issues. Preferred candidate profile Prior role in a large automobile OEM in a CX/legal escalation function. Exposure to settlements, consumer forum handling, and dealer network coordination. Experience handling high-pressure, sensitive customer issues in a legally compliant manner.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Role & responsibilities Formulate and execute comprehensive talent development strategies aligned with organizational objectives. Drive initiatives promoting diversity and inclusion to create an equitable workplace. Develop and implement succession plans to ensure a robust pipeline of talent. Devise and implement strategies to enhance overall employee engagement and satisfaction. Develop and implement strategies to improve the Employee Retention Rate. Ensure strict adherence to Occupational Health, Safety, and Environmental regulations. Elevate the onboarding process by monitoring and enhancing the feedback score on the 30-60-90 Survey. Oversee the effective administration of Performance and Recognition initiatives, ensuring alignment with organizational goals. Streamline administrative processes to optimize the execution of people, performance and recognition program. Preferred candidate profile Master of Social Work (MSW) Experience as a Human Resource Officer managing all aspects of Human Resources department

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary