📄 Job Description: CRM Manager Industry: Real Estate Position Title: CRM Manager Location: Goregaon West Department: Sales & Customer Relations Reports To: Sales Head / Director Role Overview: The CRM Manager will be responsible for leading the Customer Relationship Management function and ensuring a superior post-sales customer experience from booking to handover. This includes managing a team of CRM Executives, overseeing payment collections, documentation, query resolution, and driving customer satisfaction and retention. The role demands strong coordination with internal departments, strategic process improvement, and regular reporting to senior management. Key Responsibilities: Team & Process Management Lead and mentor the CRM team to ensure smooth post-sales operations. Allocate tasks, monitor performance, and ensure adherence to CRM SOPs. Review and optimize CRM processes for efficiency and better customer service. Customer Relationship Management Serve as an escalation point for customer grievances and complex cases. Maintain high customer satisfaction scores and proactively manage relationships. Personally handle key clients, if required, to ensure continued trust and retention. Payment & Documentation Oversight Oversee the end-to-end payment collection process and ensure timely follow-ups. Ensure accuracy in preparation and dispatch of demand letters, receipts, and legal documentation (agreements, allotment, possession letters). Coordinate with the Accounts and Legal teams for smooth processing and compliance. Customer Service & Grievance Redressal Monitor and resolve high-priority customer complaints within defined TAT. Implement a structured system for tracking and closing customer issues effectively. Train the team on handling difficult clients and maintaining professionalism. Reporting & Analysis Generate and present regular reports on collections, outstanding payments, follow-ups, and customer feedback. Identify patterns in complaints or delays and initiate corrective action. Internal Coordination & Stakeholder Management Liaise with Sales, Legal, Accounts, and Project/Site teams to ensure accurate information flow. Act as the communication bridge between customers and internal departments to ensure issues are addressed efficiently. Key Skills & Competencies: Strong leadership and people management abilities Excellent interpersonal, communication, and negotiation skills High customer empathy with a solution-driven approach Strong analytical and problem-solving skills Proficiency in CRM software, MS Office (especially Excel and Outlook) Ability to manage multiple priorities under pressure Preferred Qualifications: Graduate in Business Administration, Commerce, or related fields (MBA preferred) 5–8 years of experience in CRM roles, with at least 2–3 years in a team leadership/managerial position Prior experience in Real Estate, Construction, or other customer-facing service industries is preferred Work Conditions: Working Hours: 10:00 AM to 7:00 PM Location: Goregaon West Additional Requirements: Occasional site visits and client meetings as needed
As a CRM Manager in the Real Estate industry at Goregaon West, you will be responsible for leading and mentoring the CRM team to ensure seamless post-sales operations. Your role will involve allocating tasks, monitoring performance, and ensuring compliance with CRM SOPs. Additionally, you will review and optimize CRM processes to enhance efficiency and customer service quality. Your primary focus will be on maintaining high customer satisfaction scores by serving as an escalation point for grievances and complex cases. You will proactively manage customer relationships and personally handle key clients when necessary to ensure trust and retention. Accuracy in preparing and dispatching demand letters, receipts, and legal documentation will be crucial, requiring coordination with the Accounts and Legal teams for smooth processing and compliance. In terms of customer service and grievance redressal, you will be expected to monitor and resolve high-priority complaints within defined timelines. Implementing a structured system to track and address customer issues effectively, along with training the team on handling difficult clients, will be essential for maintaining professionalism. Your role will also involve reporting and analysis to identify patterns in complaints or delays, allowing you to initiate corrective actions. Effective internal coordination and stakeholder management will be key, requiring you to liaise with various departments like Sales, Legal, Accounts, and Project/Site teams to ensure accurate information flow and efficient issue resolution. Key skills and competencies for this role include strong leadership and people management abilities, excellent interpersonal and communication skills, high customer empathy, and a solution-driven approach. You should possess strong analytical and problem-solving skills, proficiency in CRM software and MS Office (especially Excel and Outlook), and the ability to manage multiple priorities under pressure. Preferred qualifications for this position include a graduate degree in Business Administration, Commerce, or related fields (MBA preferred), along with 5-8 years of experience in CRM roles, including at least 2-3 years in a team leadership/managerial position. Prior experience in Real Estate, Construction, or other customer-facing service industries is preferred. The work conditions for this role include working hours from 10:00 AM to 7:00 PM at Goregaon West. Additionally, occasional site visits and client meetings may be required to fulfill job responsibilities effectively.,
Key Responsibilities: ● Develop and implement content strategies for our Cloud Platform across various digital channels. ● Create and manage engaging technical content related to cloud hosting, infrastructure solutions and industry trends. ● Craft tailored content optimized for different platforms: Social Media (Instagram, Twitter, Facebook), LinkedIn professional posts, Reddit community engagement, and website blogs/articles. ● Produce press releases and manage distribution strategies to amplify brand awareness. ● Coordinate guest blog posts to enhance external visibility and authority. ● Collaborate with internal teams (marketing, technical) to ensure consistent messaging and brand voice. ● Analyze content performance metrics to refine and optimize future content initiatives. Required Skills: ● Proven experience (3-4 years) in technical writing, specifically within cloud hosting, IT infrastructure, or SaaS industry. ● Demonstrable expertise in content planning for diverse digital channels. ● Strong proficiency in keyword research tools and SEO practices. ● Exceptional writing, editing, and communication skills. ● Ability to distill complex technical concepts into clear, compelling narratives for different audiences. ● Strategic thinker capable of planning and executing cohesive content campaigns. Education- B.Sc. IT, BE. B.tech-IT, MSC IT, M.tech- IT,
Specific Responsibilities 1. Managing and developing Brands and continuous measure of market data and product ranges. 2. Ensure the necessary knowledge to implement successful marketing plan to leverage sale performance 3. Creating, developing and deploying a successful innovative marketing plan to support the sales growth 4. Delivering marketing and creating long term and sustainable relationship with customer to improve product sales and market share. 5. Managing internal and external vendors. 6. Play important role in achieving budget, sales and profitability (Volume and turnover); and achievement of qualitative target. 7. Developing channel strategy, channel action plan (promotions, communication, merchandising, exhibitions, shows, loyalty incentive program and training 8. Monitoring market trends and competitor’s actions. 9. Designs, execute and monitor Campaign & special activities planning for Key Opinion Leaders and ensure ROI. 10. Participation in various CMEs, Doctor conferences. 11. Quarterly brand review & monitoring. 12. Strategizing & implementing product visual aid & leave behind literatures, advertisements for medical magazines, conference, journals. 13. Provide and arrange product training sessions for sales and marketing team, in conjunction with Training manager. 14. Monitoring product secondary sales trend and strategizing, suggesting & implementing change in strategy for desired results. Other Duties • To work within and adhere to all policies and procedures. • To own and manage specific member programs assigned. • To carry out any other reasonable duties as requested by the line manager and other senior management members Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job) • Product launch handling • Campaign handling • Creative & out of the box thinking • Presentation skills • Ability to interact effectively and demonstrate appropriate business conduct and ethical principles • Interact effectively with management and vendors at all levels and with different backgrounds and perspectives • Adapt his/her position, decision, and/or strategy based on changing information and/or circumstances. • Able to work in a calm, logical and professional manner at all times Required Qualifications (Brief description of the educational background needed to perform the job) • Graduate/Post graduate in marketing/ B Pharm/ M Pharm from a reputed institute. Required Languages (Brief description of the language skills needed to perform the job) • English and Hindi. Travel / Rotation Requirements (Brief description of any travel or rotation requirements) • As and when required.