139 Grievance Redressal Jobs - Page 3

Position: Operations Manager - Workforce Deployment Location: Pune CTC: 07 Lacs Budgeted Our Client Our client is India's leading AON-certified TPA under NAPS, with 20+ years of impact across apprentice development, manpower services, business outsourcing, and learning solutions. They are headquartered in Pune, and help firms cut costs and boost productivity. Role Statement Responsible for operation Across pan India. Ensure that the share of business with the client remains unchanged Provide Daily Operational reports to the management, thereby ensuring timely & effective management of manpower for the clients. Ensure timely & accurate completion of administrative processes like KYC, attendan...

Role Overview: You will be overseeing the entire HR function for CareerXperts Technologies, including managing a workforce of 300+ blue-collar and contractual employees across various client sites in India. Your responsibilities will involve ensuring compliance with labor laws and regulations such as PF, ESI, LWF, Gratuity, CLRA, and the Factory Act, as well as handling audits, inspections, and timely submissions. Your role will also focus on designing and implementing engagement programs to enhance morale, reduce absenteeism, and retain employees. You will be responsible for implementing HR policies, maintaining employee records, generating reports for audits and management reviews, and han...

JD Key Roles & Responsibilities Assisting for compliance with Companies Act, 2013, SEBI (LODR) Regulations / Insider Trading / Takeover Code / ICDR, filing of Disclosures, documents, returns and forms with Stock Exchanges, ROC, RBI, etc. and Debenture Trustee compliances Assisting for Board and Committee Meetings related activities: Notice, Agenda and Minutes of meetings Agenda items / notes and resolutions Summary of minutes Uploading documents on Meeting management application Actions / Follow-ups Updation of Actionable Items Reports Follow-ups with stakeholders for implementation / reporting of actionable items Assisting for Shareholder Meetings / Postal Ballot process Investor Servicing ...

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction Required Candidate profile Graduate in any discipline; preferred: specialization in business, communication, or related fields Strong verbal and written communication skills in English (regional language proficiency is a plus)

We are looking for an Associate Manager to manage customer grievances by conducting root cause analysis, coordinating with vendors and cross-functional departments, and ensuring smooth resolution within defined SOPs and TATs. The role also involves identifying process gaps and driving improvements to enhance customer experience. Key Responsibilities Handle customer communications by providing detailed root cause analysis. Ensure process completion within defined TATs and Standard Operating Procedures (SOPs). Collaborate with cross-functional teams and vendors to deliver seamless customer experiences. Identify process gaps and implement changes for continuous improvement. Manage complex cases...

Role Overview: You are an experienced and dynamic Lead HR responsible for driving the human resources function. This independent contributor role requires a combination of strategic leadership and hands-on execution in various HR areas such as recruitment, employee engagement, learning & development, HR automation, and operations. Key Responsibilities: - Recruitment: Manage end-to-end hiring processes across departments to meet staffing needs effectively, utilizing hiring platforms efficiently. - Onboarding: Conduct background checks, ensure seamless onboarding & joining formalities, design structured induction programs for new joiners, and conduct probation reviews for smooth transitions an...

Interested Candidates can directly come for the f2f Interview at the below address Unit no 508,5th floor, welldone techpark Sector 48,Gurgaon Or you can watsapp your resume at-9910689164 Roles and Responsibilities Manage grievances raised by customers through various channels (email, chat, social media) in a timely and professional manner. Investigate customer complaints thoroughly to identify root causes and implement corrective actions. Escalate complex issues to senior team members or relevant stakeholders when necessary. Develop and maintain effective communication strategies to keep customers informed about the status of their grievances. Ensure compliance with company policies, procedu...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Greeting from Niva Bupa! Location - Noida Department - Grievance Designation - Sr Executive Salary - INR 34K in hand Experience - 2-3 Years of experience into grievance handling Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases. Role & responsibilities Priority handling of escalation basis the source of it has been reported from Correct classification as complaints/service issues Time bound update on the case details to management Quality of responses-completeness and correctness Resolution TAT is adhered without extension of timelines No escal...

Purpose: The role - holder plays a significant role in being the People Brand Ambassador and in Talent partnering with business and providing regular People interventions. Main Priorities: Talent Acquisition End-to-End Recruitment Management Oversee sourcing, screening, interviewing, selection, and offer management processes. Lead hiring for critical leadership roles, niche, and volume-based roles (especially sales). Employee Engagement & Retentio n Conduct employee engagement surveys and implement action plans. Handle grievance redressal, employee relations, and disciplinary processes. Drive initiatives to reduce attrition, especially among insurance sales staff (a high-turnover segment). I...

Meeting with clients to discuss complaints and offer solutions to any problems they may be experiencing with their current service providers Documenting all activities related to each complaint for easy reference in future conversations with the customer Taking detailed notes during conversations with clients to ensure all important details are included in the case file Working with legal staff to investigate allegations of illegal activity or misconduct by company employees Coordinating with other departments such as human resources, accounting, and operations to ensure that a complaint is resolved satisfactorily Following up with customers to ensure that they are satisfied with the resolut...

The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business interests. Key Responsibilities: • Act as the primary point of contact for escalated issues. • Analyze problems, identify root causes, and coordinate resolutions. • Liaise with internal teams (sales, operations, support) to close escalations on time. • Maintain records of escalations and prepare reports for management. • Ensure customer concerns...

Role & responsibilities Support ER Head & other stakeholders in developing solutions which enable harmonious and zero risk ER strategies. Understand and interpret the ER framework and execute the same to the last mile of the organization. Handle employee complaints, grievances, and disputes in a fair and timely manner. Conduct investigations into employee complaints or issues, documenting findings and outcomes. Work with Business and HR colleagues to assist business in execution of ER/IR Strategies to bring in changes into day-to-day working practices and organisation culture so that high performance becomes the norm Support HR BP to handle performance issues within the ER framework Assist m...

Role & responsibilities Purpose of the role The Talent Acquisition HR Specialist for Cafe/store-level hiring is responsible for managing the recruitment process for front-line roles within cafs or retail stores. This role plays a pivotal part in ensuring that the organization attracts and hires top-quality talent to deliver exceptional customer service and operational excellence at the store level. Manage the full recruitment lifecycle for caf/store-level roles, including sourcing, screening, interviewing, and onboarding. Build and maintain a robust talent pipeline for positions such as Team Members, baristas, Cafe/Store managers, kitchen staff, and other front-line roles and Support roles. ...

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. As an Airtel employee, you will have the opportunity to make a difference to internal and external customers by taking small and big ideas to success, leaving footprints at the scale of bill...

As a Lead Human Resources (HR) at our reputed non-profit organization offering holistic wellbeing solutions, located in Hobli, Bangalore, you will play a crucial role in managing the HR function. You will be responsible for various key tasks such as recruitment and selection for permanent and contractual roles, ensuring statutory compliance including PF, ESIC, Bonus, and Gratuity, managing contractual workforce administration, implementing company policies, leading employee engagement initiatives, coordinating training programs, handling grievance redressal and disciplinary processes, and overseeing general office administration. We are looking for a candidate with a postgraduate qualificati...

As a Human Resources Executive/Manager at our dynamic and rapidly expanding eCommerce company based in Udaipur, you will play a crucial role in supporting our growing team. Your primary responsibilities will include handling end-to-end recruitment processes such as sourcing, screening, and onboarding new talent. Additionally, you will be responsible for fostering a positive workplace culture, managing grievance redressal, maintaining employee records, and overseeing performance evaluation systems. Collaborating with department heads for manpower planning and staffing needs will also be a key aspect of your role. To excel in this position, you should possess a Bachelor's degree, with an MBA/P...

As an HR Compliance and Industrial Relations Specialist, your role will involve ensuring compliance with all factory regulations, including ER I, half-yearly returns, and annual returns. You will be responsible for maintaining statutory registers and liaising with labor offices, DISH offices, PF, ESIC, and LWF. Reviewing agreements and extensions periodically will also be part of your duties. Your responsibilities will encompass handling PF-related queries, ensuring PF/ESIC compliances, tracking overtime, and collaborating with production teams to ensure compliance within statutory limits. You will play a crucial role in maintaining discipline on the shop floor, addressing employee queries, ...

As an Assistant District Manager at BVG India Ltd, your primary responsibilities will include recruiting suitable candidates for various positions such as EMSO, EA, Fleet Mechanic, and Fleet Electrician. You will be responsible for maintaining documentation related to ambulance documents, stakeholder letters, and staff documents. Ensuring timely submission of reports to the concerned departments and managing ambulance staff attendance and duty scheduling will be crucial aspects of your role. Your duties will also involve record-keeping of running materials for maintenance, conducting or participating in awareness activities, and handling fleet-related tasks such as updating pre and post-main...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

As a highly experienced and knowledgeable RBI Retired Director, you will join our FinTech company as a Part-Time Consultant. Your primary responsibility will be to provide strategic guidance on RBI regulations, compliance, risk management, and corporate governance, ensuring that our organization adheres to the latest regulatory standards. Your role will involve advising on policy formulation, regulatory reporting, audit readiness, risk mitigation, and governance frameworks. You will also be responsible for liaising with RBI authorities and training internal teams. Your expertise will play a crucial role in strengthening our compliance posture and aligning our operations with RBI norms. Respo...

As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your primary responsibility will be to provide timely and satisfactory resolutions to escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments. You will ensure strict adherence to grievance redressal policies and processes while monitoring their implementation and taking corrective actions as necessary. It will be your duty to review auditor comments on customer service and grievance redressal policy implementation, taking corrective measures where needed and evaluating complaints to submit Root Cause Analysis reports along with action plans. Your role wi...

The Senior Manager Health Claims position at Tata AIG General Insurance Company Limited in Noida involves key responsibilities that include building and maintaining strong relationships with customers, applying medical knowledge to resolve queries, grievance redressal, handling escalations, and identifying fraudulent claims. The role also entails responding to customer inquiries, assisting clients in navigating the claims process, collecting and verifying claim documents, tracking claim status for timely resolution, and maintaining accurate client interaction records. The ideal candidate for this role should possess excellent communication skills, strong problem-solving abilities, and the ab...

You will be responsible for assisting in the end-to-end recruitment and onboarding process. Additionally, you will maintain employee records and HR documentation, monitor attendance and leave records, and coordinate training and development activities. You will also be expected to handle employee queries and support grievance redressal, ensuring that HR policies and processes are followed diligently. This is a full-time position that requires fluency in English. The work location will be in person, where you will actively engage in all HR-related activities to support the smooth functioning of the organization.,