83 Grievance Redressal Jobs - Page 3

CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service Job Role : Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement : Graduate / Post Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction. Candidate should have an excellent verbal & written English communication. Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously. Flexible to get scattered 8 Week Offs in a month with 9hours shift. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts 811 Digital Outbound Officer EXPERIENCEKotak Mahindra Bank, Noida Sr. Manager-Talent AcquisitionNov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services, Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd., Noida Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent ManagementNov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts 811 Digital Outbound Officer EXPERIENCEKotak Mahindra Bank, Noida Sr. Manager-Talent AcquisitionNov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services, Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd., Noida Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent ManagementNov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

GradeM2/M3 RoleGrievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery Establishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations 6 – 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up Strong domain knowledge of Consumer Banking products, processes and technology Strong analytical skills to derive insights from data and create actionables thereof Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

At least 5yrs of exp out of which 4yrs should be in grievance handling. Job Responsibility- 1.Responsible for providing resolution for the grievance cases received online through portal 2.Provide resolution for cases received from Resident through mail/post/CRM 3. Work on set of complaints, segregating them based on risk level 4. Work closely with internal external teams. 5. Find out duplicate enrollments 6. Follow up with MSAP/MSIP for proper solution 7. Drafting reply to RTI query

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 5+ years of contact center experience 3+ years of experience in working with state/central government projects Experience of defining the standard operating procedure (SOP) for contact centers Experience of managing call center operations Preferred contact center certification

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 2. 5+ years of experience in the government and public sector domain Experience of working on at least 2 contact center projects/grievance redressal project Preferred Experience of working on at least 1 CM Helpline Project

Support Ombudsman in investigating complaints & concerns raised by individuals & stakeholders regarding services & operations of INSURANCE, ensuring timely resolution Assist in documenting findings, recommendations, actions taken to address issues Required Candidate profile Experience in Ombudsman roles, conflict resolution, or related fields Proven ability to handle sensitive & confidential information with discretion Exceptional analytical & problem-solving skills

Responsibilities Execute recruiting strategies to attract, evaluate and hire qualified candidates Proactively identify and address hiring needs Evaluate and refine sourcing and selection procedures Promote diversity in the workplace and ensure recruiting strategies attract diverse candidates Oversee and improve overall candidate experience Maintain talent pipelines with potential candidates and past applicants for future staffing needs Organize recruitment events to establish a strong employer brand Participate in our companys strategic planning regarding employee development and engagement Research and recommend new sourcing tools and recruiting software (e.g. ATS) Ensure proper onboarding and training for new hires Requirements Proven working experience as HR Recruiter People oriented and results driven Demonstrable experience with Human Resources metrics Ability to architect strategy along with leadership skills Excellent active listening, negotiation and presentation skill

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Job Title: Regulatory Complaint Management -Manager Roles and Responsibilities: Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Compliance with RBI Regulations Adherence to RBI Guidelines: Ensuring that the organization complies with the RBI's guidelines. Monitoring Compliance: Regularly reviewing internal procedures to ensure that they are in line with the RBIs evolving rules and guidelines on complaint management. Documentation and Reporting Maintaining Records: Ensuring that all complaints, investigations, and resolutions are accurately documented and stored in line with legal and regulatory requirements. Reporting to RBI: Submitting reports on the status of complaint resolutions, including escalated cases, in compliance with RBIs reporting requirements. This includes monthly, quarterly, and annual reports as needed. Data Analysis: Compiling and analyzing data to identify trends, recurring issues, or areas for improvement in customer service and complaint management. Customer Communication Transparency in Communication: Keeping customers informed about the status of their complaints, providing regular updates, and ensuring clear communication regarding resolution steps. Empathetic Communication: Responding to customer complaints with empathy and understanding, particularly in cases of serious grievances or dissatisfaction. External Liaison: Acting as a liaison between the organization and regulatory bodies, including the RBI, ensuring all communication is professional, accurate, and complies with applicable standards. Root Cause Analysis Investigating Complaints: Conducting a thorough investigation into customer complaints to identify the root cause of issues, whether they are procedural, operational, or caused by human error. Problem Resolution: Identifying systemic issues that might be causing recurrent complaints and working with relevant teams to implement corrective measures to prevent future issues. Continuous Improvement: Proactively recommending changes to policies, procedures, or systems based on lessons learned from customer complaints. Training and Awareness Staff Training: Ensuring that all employees involved in complaint handling are properly trained and aware of the bank’s policies, the RBI's grievance redress mechanisms, and the importance of customer service. Raising Awareness: Promoting awareness of the bank’s Grievance Redressal mechanism to customers, ensuring they know how to file complaints and the process for resolution. Internal Awareness: Ensuring that all relevant departments understand the RBI’s customer protection norms and the importance of adhering to them. Skillset : Product Knowledge, Analytical, Communication, Presentation Qualification : 3+years of Work Experience, preferably from the BFSI sector. Good understanding of Loan products.

1 Year initial LPE Contract (Extendable) 5days Work from Office (Raipur, Chhattisgarh) Required: 1. Education - BE / BTech any specialization 2. 5+ years of experience in the government and public sector domain 3. Experience of working on at least 2 contact center projects/grievance redressal project 4. Preferred Experience of working on at least 1 CM Helpline Project CM Helpline Expert (Government & Public Sector) Key Skills: Technical Skills: Grievance Redressal : Expertise in grievance management and resolution in public service sectors. Contact Center Management : Hands-on experience in managing or working with contact center operations. CRM Software : Proficiency in customer relationship management tools used in helpline or grievance redressal systems. Call Center Technologies : Knowledge of systems and tools for monitoring, reporting, and analyzing contact center operations. Domain-Specific Skills: Government Sector Experience : In-depth understanding of the public sector and government-related processes. CM Helpline Project Management : Direct experience in CM Helpline projects, especially in terms of execution, monitoring, and process optimization. Policy Understanding : Knowledge of government policies related to grievance redressal and public welfare initiatives. Soft Skills: Problem-Solving & Critical Thinking : Ability to analyze and resolve complex grievances effectively. Communication Skills : Strong written and verbal communication skills, especially for interacting with stakeholders and resolving issues. Stakeholder Management : Experience working with both internal teams and external government bodies. Project Management Skills: Project Planning & Execution : Experience in managing or supporting the execution of public sector projects. Monitoring & Reporting : Knowledge of how to monitor the performance of helpline services, prepare reports, and assess outcomes. Experience: 5+ Years in Government/Public Sector : Hands-on experience in working on projects related to the public domain , preferably with exposure to grievance redressal or helplines. Experience in Contact Centers : Proven experience in managing or working with contact center operations for a minimum of 2 projects. Preferred Qualifications: BE/BTech in Any Specialization : Basic qualification in engineering or related fields to understand the technical aspects of the role. Certifications : Any certifications in customer service, grievance redressal, or public administration will be a plus.

Role Overview: We are seeking an experienced Data Protection and Privacy Manager, who will be responsible for overseeing the organization's data protection strategy and ensuring compliance with Indian laws such as the Information Technology Act, 2000, and the Personal Data Protection Bill.The DPPM and work closely with DPO and with regulatory authorities to ensure that sensitive data is processed securely and ethical. This role is crucial in safeguarding our digital assets and maintaining compliance with industry standards and law. Key Responsibilities: Legal Compliance: Ensure adherence to data protection laws, including local DPDPA, IT Act and international regulations like GDPR. Policy Development: Formulate and implement data protection policies and guidelines across the organization. Data Breach Management: Investigate and report data breaches to relevant authorities within the stipulated timeframe. Training & Awareness: Conduct training sessions for employees on data protection practices and raise awareness about privacy policies. Impact Assessments: Perform Data Protection Impact Assessments (DPIA) to identify risks and recommend mitigation strategies. Record Maintenance: Maintain detailed records of data processing activities to meet legal obligations. Grievance Redressal: Act as the point of contact for data principals (individuals) for grievances related to data handling or privacy violations. Recordkeeping: Maintain records of all data processing activities and policies for audit and regulatory purposes. Liaison: With regulatory agencies and stakeholders regarding data protection matters. Qualifications and Experience: Bachelor's degree in Information Security, Computer Science, and Law. Certification in Data Protection or Privacy Management is mandatory, like - CDPP, CDPO, CIPM, CDPSE and DCPP. 8-10 years of experience in security management. Strong understanding of IT infrastructure , data security best practices, and frameworks. Familiarity with regulatory requirements and compliance standards (e.g., RBI, SEBI). Excellent communication, interpersonal, analytical and leadership skills. Knowledge of emerging technologies, their impact on data protection and ability to handle sensitive information discreetly.

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Preferred candidate profile Graduate Atleast 1-3 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

This opportunity is with Leading Finance Company in Chennai Location Roles & Responsibilities:- Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Customer Communication Transparency in Communication: Keeping customers informed about the status of their complaints, providing regular updates, and ensuring clear communication regarding resolution steps. Empathetic Communication: Responding to customer complaints with empathy and understanding, particularly in cases of serious grievances or dissatisfaction. External Liaison: Acting as a liaison between the organization and regulatory bodies, including the RBI, ensuring all communication is professional, accurate, and complies with applicable standards. Root Cause Analysis Investigating Complaints: Conducting a thorough investigation into customer complaints to identify the root cause of issues, whether they are procedural, operational, or caused by human error. Problem Resolution: Identifying systemic issues that might be causing recurrent complaints and working with relevant teams to implement corrective measures to prevent future issues. Continuous Improvement: Proactively recommending changes to policies, procedures, or systems based on lessons learned from customer complaints. Interested candidates can share their updated CV at yogita@topgearconsultants.com

Provides forward thinking HR consultation on strategic and operational issues by proactively assessing work environment, culture, and identifying and implementing appropriate action. This may include developing and implementing programs in the areas of talent development, rewards/recognition, employee engagement or other initiatives to improve overall organization health and performance. Serves as the primary point of contact for employees and managers in the areas of employee relations, employee development, performance management, compensation, benefits, payroll, and policy/procedure related issues. Supports the annual salary and bonus planning process and provides input into the development of the annual Talent Plan. Provides employee and manager training including Performance, Planning and Development, Employee Engagement, Talent Assessment and Succession Planning and Leadership Development. Participates and/or leads Talent council meetings and supports talent initiatives across the function. Provides HR related data and reporting to leaders to promote data driven decision making and strategy development. Participates in corporate-wide HR service delivery improvement projects. Partners with Talent Acquisition Specialists to ensure the organizations recruiting needs are fulfilled.

Role & responsibilities Oversee workshops, manage employee relationships, and ensure high-quality services. Maintain and improve service level. Manage operations of the workshop. Estimate costs and time required for repair or maintenance of the vehicle. To test and confer with customers to obtain description of vehicle problems and discuss the necessary work to be performed. Scheduling repairs, assigning work orders, and managing inventory. Supervise and train technicians and mechanics to ensure that work is performed safely and efficiently. Maintain accurate records of repairs, labour hours, and parts used. Ensure that the workshop is clean, organized, and well-maintained. Develop and implement policies and procedures for the workshop, including safety protocols and quality control measures. Manage and track the performance of the workshop and its employees, including productivity, customer satisfaction, and profitability. Preferred candidate profile Any Graduate or above. 2 to 5 years of experience in the automobile or similar industry. Key Skills Prior experience is mandatory. Experience in Automobile dealerships is an added advantage. Strong understanding of vehicle repair, maintenance, and body shop work. Ability to perform vehicle inspections to identify and address vehicle issues effectively. Strong organizational and communication skills. Ability to manage multiple priorities and work under pressure . Excellent problem-solving skills and attention to detail. Good customer service skills and the ability to build and maintain positive relationships with customers and team members. Leadership - Conflict resolution, team work, accountability, delegation skills, and facilitate decision-making. Inspires team members, enhances productivity, and cultivates a positive work environment.

Role & responsibilities Should monitor workshop of Two wheeler, Three Wheeler or Four Wheeler. Oversee workshops, manage employee relationships, and ensure high-quality services. Maintain and improve service level. Manage operations of the workshop. Estimate costs and time required for repair or maintenance of the vehicle. To test and confer with customers to obtain description of vehicle problems and discuss the necessary work to be performed. Scheduling repairs, assigning work orders, and managing inventory. Supervise and train technicians and mechanics to ensure that work is performed safely and efficiently. Maintain accurate records of repairs, labour hours, and parts used. Ensure that the workshop is clean, organized, and well-maintained. Develop and implement policies and procedures for the workshop, including safety protocols and quality control measures. Manage and track the performance of the workshop and its employees, including productivity, customer satisfaction, and profitability. Preferred candidate profile Any Graduate or above. 2 to 5 years of experience in the automobile or similar industry - Two wheeler, Three Wheeler or Four Wheeler. Key Skills Prior experience is mandatory. Experience in Automobile dealerships is an added advantage. Strong understanding of vehicle repair, maintenance, and body shop work. Ability to perform vehicle inspections to identify and address vehicle issues effectively. Strong organizational and communication skills. Ability to manage multiple priorities and work under pressure . Excellent problem-solving skills and attention to detail. Good customer service skills and the ability to build and maintain positive relationships with customers and team members. Leadership - Conflict resolution, team work, accountability, delegation skills, and facilitate decision-making. Inspires team members, enhances productivity, and cultivates a positive work environment.

Role : Internal Ombudsman (IO) Department : Compliance / Grievance Redressal Reporting to : Managing Director / Board of Directors Location : B-121 Udhyog Marg Sec 5 Noida, 201301 Organization : Paytm Payments Bank Limited Job Purpose: The Internal Ombudsman (IO) will function as an independent authority within Paytm Payments Bank to review customer complaints that are partially or wholly rejected by the Bank. The IO will ensure fair and impartial resolution of grievances in accordance with the guidelines laid down by the Reserve Bank of India (RBI) and act as a final internal authority before a complaint is escalated to the RBIs Banking Ombudsman or other external forums. Key Responsibilities*: 1. Review all complaints that are partially or fully rejected by the Bank’s grievance redressal mechanism before the final response is issued to the complainant. 2. Examine whether the bank’s decision on complaints is fair, based on facts, and complies with RBI guidelines and the bank’s internal policies. 3. Ensure that all complaints rejected by the bank are routed through the IO before final closure. 4. Provide independent analysis and feedback to senior management and the Board on customer grievance trends, root causes, and areas of improvement. 5. Submit quarterly reports to the Board/Customer Service Committee on the volume and nature of cases handled. 6. Coordinate with internal teams to ensure timely resolution and implementation of any systemic improvements suggested. 7. Maintain confidentiality and independence in the functioning of the office. 8. Ensure compliance with the RBI’s Internal Ombudsman Scheme, including submission of reports and audit responses. Eligibility Criteria: Age : Not more than 65 years as on the date of appointment. Experience : Minimum 7 years of working experience in areas such as banking, financial services, regulation, consumer protection, or public administration. Background : Should be a retired or serving officer, not below the rank of General Manager (GM) or equivalent, from a bank or financial institution or regulatory body or NBSP / NBFC/CIC. Independence : Shall previously not have been employed, nor presently be employed, by Paytm Payments Bank or related parties and must not have any conflict of interest. Tenure: Tenure : Fixed term of 3 to 5 years (not extendable or renewable). Key Competencies: Deep understanding of regulatory frameworks (especially RBI grievance redressal norms). Analytical skills to assess complaints fairly and independently. Strong communication and interpersonal skills. Integrity, impartiality, and objectivity in decision-making. Ability to work independently and interface with top management and regulatory bodies. Key Responsibilities* -Please refer the RBI Guidelines - Reserve Bank of India - Master Directions for detailed roles and responsibilities.

About the Role: We are seeking a highly motivated and detail-oriented Associate Legal professional to join our legal team. The ideal candidate should have 2-4 years of experience in contract law, with a strong background in drafting, reviewing, and negotiating a variety of contracts. This role requires excellent analytical skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment. A good understanding of litigation, corporate, commercial and data privacy laws would be an advantage as would be prior experience with a Tier 1/ Tier 2 Law Firm. Key Responsibilities: Draft, review, and negotiate a wide range of agreements including NDAs, service contracts, DPAs, amendments, and Vendor, partnership agreements across all Info Edge platforms. Manage the complete contract lifecycle initiation, execution, and archival and maintain a centralized repository of signed agreements and stamp papers. Understanding of common CLM tools/ platforms. Coordinate the signing process and ensure accurate documentation for platform-specific and vendor contracts. Monitor and manage grievances received through the platforms grievance redressal mechanism, ensuring timely escalation to the relevant internal teams. Provide legal advise and support to various departments with the Company on contract related matters. This would include working closely with Legal and Business colleagues and demonstrating an ability to partner closely with the Info Edge businesses to add value. Collaborate with internal stakeholders to understand business needs and provide practical legal solutions. Required Qualifications: Bachelors degree in Law (LL.B) from a recognized institution Experience: 2 to 4 years of relevant experience in an in-house legal role or a reputed law firm Skills & Competencies: Excellent legal drafting and contract review skills Working knowledge of commercial contracts Strong organizational skills and attention to detail. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Familiarity with data privacy and security regulations. Excellent verbal and written communication skills Proficiency in MS Office and legal document management tools

Product: Unsecured Loans (PL/BL) Job Role: Customer Grievance Officer Roles and Responsibilities 1. Respond to customer complaints: Address customer grievances in a timely and professional manner. 2. Resolve issues: Work with customers to resolve issues and provide solutions. 3. Communicate effectively: Listen to customers, empathize with their concerns, and communicate resolutions clearly. 4. Document interactions: Record customer interactions and resolutions accurately. 5. Escalate complex issues: Identify and escalate complex issues to relevant teams or management. 6. Analyze feedback: Identify root causes of customer grievances and suggest improvements. 7. Maintain customer relationships: Build trust and maintain positive relationships with customers. Desired Candidate Profile 1. Excellent communication skills: Verbal and written. 2. Empathy and patience: Ability to handle stressful situations. 3. Problem-solving skills: Ability to analyze and resolve complex issues. 4. Attention to detail: Accurate documentation and record-keeping. 5. Product/service knowledge: Familiarity with products or services. Goals and Objectives: 1. High customer satisfaction: Resolve customer grievances efficiently. 2. Reduce complaints: Identify and address root causes. 3. Improve processes: Suggest improvements based on customer feedback. All interested candidates must come for an interview on May 29, 2025 to June 04, 2025 at below mentioned address or share your updated resume at surabhi.more@hdbfs.com/ arpita.singh@hdbfs.com Interview Venue: HDB Financial Services Ltd. 2nd Floor, Wilson House,(DJ House) Old Nagardas Road, Near Pinky Theatre & Amboli Subway, Old Nagardas Road, Andheri (E), Mumbai-400069. Interview Date: May 29, 2025 to June 04, 2025 Interview Time: 10:00 AM to 03:00 PM Job Location: Lower Parel, Mumbai Contact Person: Ms. Surabhi More/ Ms. Arpita Singh Contact Number: 022 6250 9138 Candidates must carry below set of documents while coming for an interview- Updated Resume Pan card / PAN Card Acknowledgement Aadhaar card with full DOB (DD-MM-YYYY) 10th, 12th and Graduation all year Mark Sheets Post- Graduation provisional certificate and all two years mark-sheet (If Applicable) Last Experience Documents (Appointment Letter, release letter & salary slips) Any bank passbook or Cancelled cheque (Active Account only) 2 Passport size photo

Job Purpose: Primary responsibility includes managing complaints escalated to Senior Management, social media, National Consumer Helpline, and Nodal Officers across all ABFL lending verticals. Ensure timely acknowledgment, regulatory compliance, and SLA adherence. Maintain a fair, customer-centric approach while protecting organizational interests. Ensure effective CRM usage, regular MIS reporting to stakeholders, and root cause analysis (RCA) of complaints with process improvement suggestions. Implement and monitor the Grievance Redressal Framework within the team for continued effectiveness. Key Responsibility: Respond to customer complaints Strictly adhere to the Grievance Framework designed for the team. Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI. Documentation of Customer Complaint which is fairly and efficiently executed in CRM Ensure end to end closure of complaint and zero recurrence. Respond to complaints received on the regulators portal and ensure redressal within timelines. Monitor & Analyze complaint types Monitor the types of complaints received and analyze reasons, trends and share observations. Identify gaps basis nature of complaints received, suggest improvement measures to the SH- Grievance Redressal and Service Head and liaise with stake holders for process enhancement. Stakeholder Management Maintain effective relationships with all internal stakeholders involved in resolving customer escalations. Effectively liaise with other support functions and external agencies to ensure smooth functioning of daily events. MIS and Dashboard for Senior Management Maintain a detailed MIS on complaints and escalations Circulate weekly, monthly and quarterly MIS to the Senior Management on customer escalations and complaints. Root Cause analysis of complaints received Conduct detailed Root Cause analysis for complaints received by the Escalation team and Publish observations in a structured manner to relevant stake holders on a timely manner. Audits Responsible for maintaining required data/MIS/evidences which may be required during audits. Participate in statutory, internal and external audits when required. Location : Goregaon or Thane (Ghodbunder)

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary