About the Company: Coffee Day Global Ltd. (CDGL) is arguably Indias largest coffee retail conglomerate known as Caf Coffee Day with leadership position, also well known in the automated beverage dispensing solutions under the brand name Coffee Day Beverages. Caf Coffee Day is India's largest caf chain in terms of the number of caf outlets with more than 460+ cafes across the country. CCD, as it is popularly called, opened its first caf in Bengaluru in 1996 and has pioneered the coffee culture in the chained caf segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of A lot can happen over coffee!" Coffee Day Beverages embarked on a dynamic journey to become the largest ‘fresh milk - roasted coffee beans’ vending chain with a distinct brand identity of its own. Today, we have become the largest player in the segment with over 50000 + installations across the country. And, we continue to grow! We have made freshness an integral part of the vending machine proposition. The best ingredients are used and strict quality checks are performed to ensure consistent quality of the coffee beans. This enables us to deliver the satisfaction of a freshly brewed cup of beverage. Our reach extends across the length and breadth of the country. Roles & Responsibility: 1) Supervision and Leadership: Provide leadership and guidance to the maintenance team during breakdown situations. Supervise and coordinate the activities of maintenance personnel. Ensure that the team follows safety protocols and procedures. 2) Resource Management: Allocate resources efficiently to address breakdowns promptly. Coordinate with other departments to secure necessary resources for immediate repairs. 3) Troubleshooting: Analyze breakdown situations and identify the root causes of equipment failures. Work with maintenance technicians to troubleshoot and diagnose issues. 4) Emergency Response: Develop and implement emergency response plans for breakdown situations. Ensure quick and effective responses to minimize downtime. 5) Documentation: Maintain accurate records of breakdowns, repairs, and maintenance activities. Generate reports on breakdown trends, causes, and resolutions. 6) Continuous Improvement: Implement continuous improvement initiatives to enhance the efficiency of breakdown response and resolution. Collect feedback from maintenance personnel and other stakeholders to identify areas for improvement. 7) Compliance: Ensure compliance with relevant safety, environmental, and regulatory standards during breakdown maintenance activities. Stay updated on industry best practices and standards. 8) Collaboration: Collaborate with other departments, such as production, engineering, and procurement, to streamline communication and coordination during breakdowns. 9) General and Task Management Adhere to daily and weekly checks and reports to ensure smooth operation of cafes Audit and ensure compliance of the engineering data systems. Educational Qualification: 1) Any bachelor's degree (mechanical, electrical, industrial, etc.) is preferable. 2) 4 to 6 years Overall 2+ Years - experience in Retail chains. 3) Good Arithmetical & Reasoning Ability 4) Effective communication skills to convey technical information to team members, other departments, and stakeholders. 5) Clear communication during breakdown situations to coordinate activities and provide updates. 6) Extensive Experience in A/C and Refrigeration for Repair and maintenance of equipment in Cafs 7) Capability to assess the technical skills of the maintenance team. 8) Knowledge In Troubleshoot 9) Familiarity with Computerized Maintenance Management Systems (CMMS) for tracking and managing maintenance activities. 10) Ability to leverage technology for planning, scheduling, and analyzing breakdown maintenance data. 11) Language Fluency: English, Hindi, Local Language. Open to travel across Karnataka
Role & responsibilities Purpose of the role The Talent Acquisition HR Specialist for Cafe/store-level hiring is responsible for managing the recruitment process for front-line roles within cafs or retail stores. This role plays a pivotal part in ensuring that the organization attracts and hires top-quality talent to deliver exceptional customer service and operational excellence at the store level. Manage the full recruitment lifecycle for caf/store-level roles, including sourcing, screening, interviewing, and onboarding. Build and maintain a robust talent pipeline for positions such as Team Members, baristas, Cafe/Store managers, kitchen staff, and other front-line roles and Support roles. Develop and execute sourcing strategies to attract candidates for caf/store-level roles (e.g., Team Member,baristas, Cafe managers, kitchen staff, support staff ect). Partner with hiring managers to understand staffing needs and create robust hiring plans. Utilize job boards, social media platforms, employee referrals, and local recruitment drives to source candidates. Screen resumes and conduct initial interviews to assess candidate suitability. Work closely with store/caf managers and regional teams to align recruitment efforts with operational goals. Provide timely updates on recruitment progress and challenges. Ensure all recruitment activities comply with local labor laws and company policies. Maintain accurate records and generate recruitment reports for leadership. Responsible for Employee joining formalities, documentation, Issue of ID cards,uniform etc... Responsible for Orientation alignment with L&D Team Coordinate and faciliate with various department on employee onboarding, employee ID/access card, Email ID Creation, HR and Operations portal access etc... Responsible for maintaining virtual files on the organization Drive. Organize and maintain personnel records Update internal databases - Employee Masters Prepare HR documents, like employment offers, appointment letter, contracts and new hire guides Liaise with external partners, like insurance vendors, and ensure legal compliance Create regular reports and presentations on HR metrics (e.g. turnover rates) Answer employees queries about HR-related issues Assist payroll department by providing relevant employee information (e.g. Resignation,F&F, leaves of absence, sick days and work schedules) Participate in HR projects (e.g. help organize a job fair event) Handle Employee life cycle from hire to retire. Preferred candidate profile Educational Qualification Bachelor's degree in HR, business, or a related field (or equivalent experience). Experience 2 to 4 years 1+ Years - experience in FMCG/Retail chains, food service, or hospitality industries. We are seeking a dynamic and results-driven Talent Acquisition Specialist to oversee caf and store-level hiring. The ideal candidate will have a strong background in high-volume recruitment, a keen understanding of retail/hospitality operations, and a passion for identifying top talent to drive our store teams' success. Any other requirements Language Fluency : English, Local Language a MUST
Purpose of the Role: The Assistant Manager - Training & Development (T&D) designs and implements comprehensive training programs to develop employee skills and ensure consistency in service excellence. This role focuses on enhancing team capabilities, maintaining high-quality operational standards, and promoting talent retention to drive business growth. Key Responsibilities and Accountabilities: 1) Training Design and Delivery: Design and implement training programs including onboarding, technical skills, customer service, and leadership development. Conduct hands-on training sessions for F&B operations, including coffee preparation techniques, product knowledge, and equipment handling. Deliver soft skills and professional development programs to enhance team collaboration and customer service excellence. 2) Training Needs Analysis: Identify training requirements through assessments, audits, feedback, and collaboration with employees and managers. Develop learning frameworks to address skill gaps and improve operational effectiveness across all levels. 3) Evaluation and Reporting: Monitor the impact of training programs through assessments, feedback, and performance metrics. Prepare regular reports on training effectiveness, ROI, and skill development progress. 4) Regional and Cafe-Specific Initiatives: Collaborate with regional and caf teams to implement tailored training programs that align with specific operational needs. Facilitate skill development initiatives at caf levels to improve service quality and compliance with hygiene and safety standards. 5) Budget and Resource Management: Ensure training programs operate within budgetary constraints while maximizing resource efficiency. Optimize vendor relationships for sourcing high-quality training materials and tools, if any. 6) Quality Control and Continuous Improvement: Set and maintain quality standards for F&B preparation, customer service, and learning effectiveness. Stay informed about industry trends, best practices, and emerging technologies to enhance training programs. 7) Scheduling and Coordination: Develop and maintain a comprehensive training calendar to ensure timely and consistent delivery of programs. Coordinate with HR, regional teams, and store managers to minimize disruption during training sessions. Performance Measures and Indicators: Training Program Effectiveness and ROI Skill Development Metrics (F&B and L&D) Adherence to Training Calendar Customer Satisfaction Scores Certification Rates for Technical and Leadership Programs Compliance with Quality, Safety, and Allergen Standards Budget Optimization and Cost-Effectiveness Employee Retention and Development Educational Qualifications: Bachelors degree in Hospitality Management, Business Administration, Education, or a related field. Additional certifications in Training & Development, Instructional Design, or F&B-related fields are preferred. Experience: 2-6 years of combined experience in Learning & Development and F&B operations, with a proven track record of designing and delivering successful training programs. Experience in coffee brand chains is an advantage. Functional Skills Required: Proficiency in adult learning principles, instructional design, and training methodologies. Strong organizational and project management skills. Effective communication, interpersonal, and stakeholder engagement abilities. Analytical skills for evaluating training impact and identifying improvement areas. Customer service orientation to ensure alignment with business goals. Technical Skills Required: Proficiency with Learning Management Systems (LMS) and e-learning tools. Knowledge of F&B operations, including coffee preparation techniques and safety standards. Data analysis and reporting proficiency using tools like Excel or Power BI. Familiarity with communication and collaboration platforms like Microsoft Teams, and Google Meet.
TEAM MEMBER Reporting to: Cafe Manager KRA: Implement all SOPs Ensure Sales and Profitability through excellent customer service Drive sales through up and cross selling Knowledge, Skills & Abilities: Excellent communication skills Ability to work in a Team Sales orientation Excellent customer handling skills Qualifications: Pursuing or completed Graduation Duties & Responsibilities: Ensure guest comfort Order Taking & billing Handle the customer complaints Customer Service/ Follow ups Service Recovery Inventory management Maintain SOP checklist Asset & Equipment maintenance Maintain Reports Handle billing compliances