139 Grievance Redressal Jobs - Page 2

A leading microfinance company in India offering diverse financial services. Responsibilities: Handles and resolves grievances through a redressal system, ensuring timely closure within defined TAT. Tracks cases and meets targets efficiently.

What You'll Do The key objective of the role is to work with the HR Manager to support EIPPL Bangalore Aerospace business in Human Resource spectrum that will impact the plant deliverables. The deliverables will be connected to the HR, ER/IR, Statutory Compliance, General Administration, Environment, Health & Safety. * Coordinate and support in Hiring of Shop Resources (NAPS/Contract). Follow and ensure the onboarding process is adhered. To have appropriate knowledge in Acts and local Rules (Basic requirement will be Factories Act, CLRA, Industrial Dispute Act), comply 100% Statutory Compliance for the business at any given point of time. Work with HR Manager in Hiring process of Professiona...

Role & responsibilities 1. Statutory Compliance: Ensure timely compliance with all applicable labor laws, industrial acts, tax laws, and environmental regulations. Maintain updated records of licenses, registrations, and statutory filings (e.g., PF, ESIC, PT, LWF, GST, etc.). Coordinate with internal and external auditors for statutory and compliance audits. 2. Policy & Documentation: Develop, implement, and update company compliance policies and procedures. Draft and review internal policies to ensure alignment with current laws. Maintain compliance registers and documentation as per statutory norms. 3. Monitoring & Reporting: Conduct regular compliance reviews and risk assessments. Prepare...

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact numbe...

Key Responsibilities 1. Student Welfare & Support Lead functions like counseling, mental health, financial aid, and crisis intervention Oversee Psychological Counselling Cell ensuring timely intervention and follow-ups Maintain robust, responsive mechanisms for student feedback and grievance redressal 2. Student Life & Engagement Foster vibrant campus culture through co-curricular and extracurricular activities Guide and monitor student clubs, forums, and societies to promote leadership and participation Organize university-level events, competitions, and celebrations 3. Student Conduct & Discipline Monitor discipline on campus and hostels; handle grievances and disciplinary matters Serve as...

Medicos Only - BAMS and BHMS - FRESHERS CAN ALSO APPLY Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by delivering trustworthy and innovative risk solutions, Tata AIG's broad portfolio of protection covers are backed by years of professional expertise in product offerings, exceptional service capabilities and seamless claims process management. We are currently seeking passionate individu...

Job Role/ Title: HR-Head Level: M04/M05 Business Unit: Paithan Function: HR Country: India Work Location: Paithan Reporting Manager: Plant Manager Manager's Manager: Matrix Manager: VP-HR Team Size: 4/5 No's No. of Direct Reportees: 5 No's 3, KEY ACCOUNTABILITIES: Accountabilities Scope Of Work Industrial Relations To build and maintain high level of Trust with Unions and ensure cordial harmonious industrial relations at the factory level. Drive monthly Union & Management meetings to promote business understanding and take the Union into confidence in driving business priorities. Contract Labours Management Ensure periodic review and verification of records of Contractors for compliance. Ens...

Job Purpose Handle ER/ IR responsibility with respect to Statutory compliance, employee welfare, disciplinary control, contract manpower management and liaisoning with external stakeholders. Responsible for HR administrative processes such as statutory compliances, security and gate control, facilities management (housekeeping, canteen, transport), contract labour management, labour law compliances and attending to statutory notices / legal cases. Business Responsibility Areas Time Office For Contract Workforce Monitor Review time office activities for correct attendance management for contract workforce and timely resolution of employee grievances in this area. Ensure right processes are pu...

As a Customer Grievance Resolution Specialist, you play a crucial role in ensuring effective resolution of customer complaints and grievances in compliance with regulatory requirements. Your primary focus is to maintain a high level of customer satisfaction while upholding the NBFC's commitment to fair practices. Key Responsibilities: - Receive, document, and manage customer complaints and grievances across all communication channels. - Ensure timely acknowledgment and resolution of complaints in adherence to defined timelines and regulatory guidelines. - Maintain grievance redressal logs and generate monthly/quarterly reports for internal review and regulatory submissions. - Collaborate wit...

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India's valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency. Understand better who we are by visiting www.systra.in Context In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastruct...

TransUnion's Job Applicant Privacy Notice What We'll Bring We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers. We are in the business of building trust between organizations and consumers. It is our core belief that trust c...

Role Overview: You will be joining our HR team at our Mohali office as an Employee Performance Management & Grievance Redressal Specialist. Your main responsibilities will include enhancing employee performance, effectively managing grievances, and fostering a positive work environment. You should have a strong background in the IT or BPO industries with at least 8 years of experience in HR functions, specifically focused on performance management and employee relations. Key Responsibilities: - Develop and implement robust performance management systems and processes. - Collaborate with managers to set KPIs, goals, and performance expectations for employees. - Conduct periodic performance re...

Roles and Responsibilities Correct identification, response and resolution of grievances assigned Resolution of cases within TAT. Responsible to provide adequate and quick resolution to all the escalated complaints at GRC Ensuring adherence of grievance redressal policy and processes, monitoring its implementation and initiating corrective action Evaluation of complaints and submit the RCA with action plan. Participate in various initiatives towards reduction in escalations of customer complaints. Ensure adequacy and quality of all complaints resolution at this level. To ensure the deliverables are met in a timely manner. Responsible to take up complaint’s reduction initiative among top cate...

Role & responsibilities Diagnose organizational needs, develop and implement country specific Employee & Labor Relation strategy and vision, aligned with APAC and global Grievance and Discipline requests to be compliant and adherent to timelines Build capabilities within the ER & LR teams Coach and Train People Leaders and Employees, delivery of proactive training and insights Labor Relations Strategy, preparation & negotiation of CBA within agreed parameters with BUHR, Business impact assessment, Ad hoc Labor Relations advising including for major workforce events (M&A, Divestitures, Restructuring). Implement continuous improvement opportunities to innovate services by reviewing and providi...

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Assets, Credit Cards Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Preferred candidate...

Employee Relations Specialist (US Shift) Location: Hyderabad (Onsite) Shift: US Shift (Night) Experience: 24 years About the Role: We're looking for a proactive Employee Relations Specialist to join our HR team in Hyderabad. This role focuses on fostering a positive workplace culture, addressing employee concerns, and ensuring compliance with HR policies. Key Responsibilities: Serve as the first point of contact for employee relations matters for our US shift teams Handle grievance redressal, conflict resolution, and employee counseling in a timely and professional manner Support performance management processes, disciplinary actions, and policy compliance Conduct employee engagement activit...

As an Administrator, you will lead and supervise all administrative departments at the school, including admissions, transport, facilities, HR, accounts (non-academic), and office staff. Your key responsibilities will include: - Developing and implementing administrative policies, systems, and processes in line with school regulations and educational board requirements such as CBSE. - Coordinating with the Principal and Management on strategic planning, budgeting, and compliance matters. - Managing the end-to-end admission process, ensuring timely documentation and reporting. - Overseeing procurement, vendor management, and contract negotiations. - Ensuring timely audits, statutory complianc...

As an HR Manager at our company, you will play a crucial role in leading the human resources function. Your responsibilities will include: - Overseeing end-to-end HR operations, policies, and compliance - Leading recruitment efforts across different verticals, with a focus on leadership hiring - Designing and implementing performance management and employee engagement programs - Handling grievance redressal and fostering a positive work culture - Driving training and development initiatives - Collaborating with department heads for effective manpower planning To excel in this role, you must possess the following skills: - Strong interpersonal and communication skills - In-depth knowledge of ...

As an experienced Data Protection and Privacy Manager, your primary responsibility will be to oversee the organization's data protection strategy and ensure compliance with Indian laws such as the Information Technology Act, 2000, and the Personal Data Protection Bill. You will work closely with the Data Protection Officer (DPO) and regulatory authorities to ensure that sensitive data is processed securely and ethically. Your role is crucial in safeguarding digital assets and maintaining compliance with industry standards and laws. Key Responsibilities: - Ensure legal compliance with data protection laws, including local DPDPA, IT Act, and international regulations like GDPR. - Formulate and...

Role & responsibilities Managing Teams handling SEBI-SCORES / ODR Complaints Data Maintenace of complaints received from SEBI/Exchanges/Depositories Handling Audit & Inspections from SEBI/Exchanges/Depositories time to time Co-ordinate with internal stakeholders & regulators for complaint resolution Adherence of all monthly quarterly regulatory submissions Align with internal teams for process improvements Problem solving approach People management

Manage sewer network operations with technical supervision and guidance. Act as primary coordinator for the project team, ward councilors, local communities. Address grievances of citizens, Ward Councilors, and local communities promptly , coordinating with operations teams. Facilitate local approvals, compliance, and public awareness initiatives. Ensure adherence to company H&S rules, ISO standards, and quality assurance. Track KPIs, stakeholder interactions, and implement corrective actions as needed. Support team development and continuous improvement initiatives. Candidate must have: Strong technical knowledge , with excellent communication, stakeholder management, and relationship-build...

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction Required Candidate profile Graduate in any discipline; preferred: specialization in business, communication, or related fields Strong verbal and written communication skills in English (regional language proficiency is a plus)

We are Currently Hiring for the Role of Nodal Complaints Officer at Aditya Birla Capital Ltd. ABC Company Info: Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners. Role & responsibilities: : Respond to customer complaints Strictly...

We're Hiring: Sr. Executive HR Employee Relations (BPO) Location: Kudlugate, Bangalore Designation: Sr. Executive HR Employee Relationship CTC: Up to 4.5 LPA (Based on current/last drawn salary) Working Days: 5.5 days/week Alternate Saturdays Off Sundays Fixed Off Key Requirements: Experience: 1 to 3 years in HR Employee Relations in a BPO Strong knowledge in employee relation, employee retention, grievance redressal, and disciplinary processes Excellent interpersonal skills with the ability to manage conflicts professionally Proficiency in MS Excel, PowerPoint, and HR systems Experience in handling large employee bases and high-paced environments Role Responsibilities: Be the first point of...

Role Overview: As an HR Manager (Generalist) at India Infotech, you will play a crucial role in leading and managing core HR functions throughout the employee lifecycle. You will be responsible for developing and implementing HR strategies that are aligned with the company's business goals. Your role will involve end-to-end recruitment, onboarding, and induction of new employees, as well as managing employee engagement, retention, and satisfaction initiatives. In this strategic and hands-on position, you will work in a high-growth, performance-driven environment. Your passion for people and culture will be essential as you handle performance management, grievance redressal, conflict resoluti...