Roles and ResponsibilitiesHandle customer inquiries via inbound phone calls to resolve their queries and concerns.Provide accurate and timely solutions to customers' issues related to banking products and services.Collaborate with internal teams to resolve complex customer issues that require escalation.Maintain a high level of professionalism while interacting with customers, adhering to company standards.Desired Candidate ProfileAbility to work on rotational shifts including weekends & public holidays.Strong communication skills in English language proficiency required.2-5 years of experience in BPO/Call Centre environment handling voice process (inbound calls).

Key Responsibilities :- Should have strong relationship/network base across Strategic, Large & Mid-Corporates across the locations covered by the respective CandidateShould have minimum 5-10 years of working experience in the posting location.Candidate should have the ability to generate leads through leveraging the existing relationship & developing new relationship. Proactive monitoring, managing & deepening relationship with existing clients on an ongoing basis in the location covered by the Candidate. Regular update on the key transactions in the markets covered by client by the peers & scout for fresh business opportunitiesManaging relationship with various departments of Axis Group in the locations covered by the candidate Developing relationships with various channel partners viz. the local CA Firms, Investment Banking firms, etc.Proactive monitoring of the key updates of the existing clients & recovery of dues on time bound manner.Generating leads through deepening of relationship in existing clientele & New to Book Targeted Income Generation in the form of Fee and Interest Income. Managing Relationship on an ongoing basisRecovery Also a key result area will be successfully new Account relationships were added and old ones have been deepened.

Role & responsibilities Identify and execute sales growth opportunity at local level, drive channel expansion and new account acquisitionsAchieve sales target by building strong relationships in the channel networkIncrease sales volumes for Business Loan lending, manage DSA database and tap them tactfully to ensure healthy sales pipelineDrive faster TAT through effective loan sanctioning by building strong relationship with internal stakeholdersAdopt recommended improvements in process to enhance operational productivity and suggest improvements as wellFocus on prescribed guidelines and process check at all stages of unsecured business transaction and raise potential alarm where requiredWork on sales volumes and value IRRMonitor and support the recovery of NPA from relevant customers in RegionEnsure customer complaints are addressed in a timely and effective manner

Retail Business Banking Mortgage Products will be responsible for driving the sales and distribution of mortgage products through both channel partners (e.g., connectors, agents, distributors) and direct customer interactions. The role involves managing a team, optimizing sales performance to achieve revenue targets and market penetration

Oversee all aspects of the operations transaction life cycle transactions from post sanction, pre & post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processingOversee property documents management pre/post disbursement like verification, updation, storage & release.Responsible to manage local operations officer responsible for physical document scanning Should be having Sound knowledge of policies and processes including operational riskResponsible to handle internal/external audits & Customer service too.Act as the point of escalation on critical customer complaints and authorize high value transactions / complex/ structured transactions.Oversee closure and foreclosure activities at the branch/region levelEnsuring adherence to set SLA and TAT targets for end-to-end loan disbursalEnsure error free transactions within defined timeframeEnsure follow ups of outstanding PDDs/OTC and look into escalation cases, where requiredEnsure ROC, CERSAI and SRO charge registration is completed within given timelinesEnsure driving BCP drills for testing BCP set up capabilities

Job Description: AVP/DVP Stressed Asset Management Company: Axis Finance Ltd. Department: Legal – Stressed Asset Management Team Location: Mumbai Experience: at least 8-10 years Qualification: LLB (Qualified Lawyer) Role Overview: Axis Finance Ltd. is seeking an experienced legal professional for the role of AVP/DVP in the Stressed Asset Management Team. The role involves handling NPA resolution, and legal matters related to stressed assets across Corporate Banking and Emerging Markets. The candidate will be responsible for strategizing and executing legal actions for recovery, litigation, restructuring, and settlements, while ensuring compliance with regulatory frameworks. The ideal candidate should have extensive experience in handling high-stake corporate account litigations before High Courts/NCLT and other key legal forums. Key Responsibilities: • Develop and implement legal strategies for managing stressed assets and loan recoveries. • Provide legal support and risk assessment on debt restructuring, asset reconstruction, and resolution strategies. • Advise internal stakeholders on legal risks and recovery prospects. • Litigation & Dispute Resolution: • Initiate and oversee legal proceedings under SARFAESI Act, IBC, RDDBFI Act, NI Act, Arbitration Act, CPC, and other recovery laws. • Handle high-value corporate account litigations before the High Courts, along with other courts and tribunals (NCLT, DRT). • Represent Axis Finance Ltd. in key legal matters, ensuring efficient resolution of disputes. • Liaise with external legal counsels and monitor case progress. • Stressed Asset Recovery & Resolution: • Engage in settlement negotiations, restructuring, and enforcement of security interests. • Support in drafting and vetting agreements related to asset resolution, restructuring, and settlements. • Work closely with the business and credit teams to optimize recovery strategies. • Regulatory Compliance & Governance: • Ensure adherence to RBI, SEBI, and other regulatory guidelines related to asset classification, provisioning, and resolution. • Keep updated on evolving legal and regulatory changes impacting stressed asset management. • Cross-functional Collaboration: • Coordinate with business, finance, risk, and compliance teams for efficient resolution of stressed assets. • Engage with external agencies, law firms, ARCs, insolvency professionals, and regulatory bodies. • Provide legal support to all functions with a PAN India approach while being based in Mumbai. Key Skills & Competencies: • Strong expertise in Banking & Finance Law, Insolvency & Bankruptcy Code (IBC), SARFAESI Act, Recovery Laws, and Corporate Laws. • Well-versed in high-value litigation matters before the High Court/NCLT etc., particularly related to corporate accounts. • Experience in litigation management, arbitration, and settlements. • Excellent negotiation and contract drafting skills. • Ability to handle high-value corporate and MSME stressed asset portfolios. • Strong stakeholder management skills, with experience in working across multiple teams. • Knowledge of regulatory frameworks governing NBFCs and financial institutions. • Ability to lead and mentor a team within a dynamic legal and business environment. Preferred Experience: • Prior experience in legal teams of NBFCs, Banks, ARCs, or Law Firms handling financial disputes, insolvency, and recovery matters. • Exposure to corporate banking, emerging markets, and retail asset classes. • Expertise in handling litigation before the High Courts/NCLT/Arbitration etc. This role provides an exciting opportunity to contribute to the financial and legal strategy of Axis Finance Ltd. while working in a dynamic, high-impact environment in Mumbai