Employee Performance Management & Grievance Redressal Specialist

Role Overview: You will be joining our HR team at our Mohali office as an Employee Performance Management & Grievance Redressal Specialist. Your main responsibilities will include enhancing employee performance, effectively managing grievances, and fostering a positive work environment. You should have a strong background in the IT or BPO industries with at least 8 years of experience in HR functions, specifically focused on performance management and employee relations. Key Responsibilities: - Develop and implement robust performance management systems and processes. - Collaborate with managers to set KPIs, goals, and performance expectations for employees. - Conduct periodic performance reviews, identify skill gaps, and facilitate feedback sessions. - Assist in designing and executing performance improvement plans (PIPs) for underperforming employees. - Analyze performance data to identify trends and areas for improvement. - Act as the primary point of contact for handling employee grievances in a fair and timely manner. - Ensure effective communication channels for grievance reporting and redressal. - Investigate complaints, gather facts, and recommend solutions to address employee concerns. - Drive initiatives to build a healthy, positive, and motivated work culture. - Address conflicts among employees or teams and mediate effectively to ensure resolutions. - Ensure compliance with labor laws, company policies, and HR best practices. - Generate regular reports on performance metrics, grievance trends, and HR activities for management review. Qualifications Required: - Minimum 8 years of experience in HR roles, specifically in performance management and grievance redressal. - Prior experience working in the IT or BPO industry is a must. - Strong understanding of performance evaluation frameworks, employee relations processes, and labor laws in India. - Excellent communication, interpersonal, and conflict resolution skills. - Proficiency in HR tools, data analysis, and performance tracking systems. - Bachelors or Masters degree in Human Resources, Business Administration, or a related field.,