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Niva Bupa
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Sr Executive-Grievance Management || Health Insurance

Sr Executive-Grievance Management || Health Insurance

Niva Bupa

3 - 4 years

3 - 4 Lacs

noida

Posted:6 days ago| Platform:

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Skills Required

escalation management irda escalation grievance redressal ceo escalation grievance management complaint management grievance handling escalations complaint handling irda compliance issue resolution health insurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greeting from Niva Bupa!

Location

Department

Designation

Salary

Experience

Primary Role Description: -

The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases.

Role & responsibilities

Priority handling of escalation basis the source of it has been reported from
Correct classification as complaints/service issues
Time bound update on the case details to management
Quality of responses-completeness and correctness
Resolution TAT is adhered without extension of timelines
No escalation for same concern
Complaint brief
Mail/Walk-in/Call handling management
NPS (Measure feedback, drive improvement)
Taking self-initiative for process improvements through coordination with different function heads/SPOC
Supporting the team to meet deadlines/team performance and process compliance
Identifying trends for Process gaps and systematic failures

Key Requirement & SKills

Knowledge of MS Office
Good interpersonal and analytical skills required
Customer service oriented
Eagerness for learning new processes and systems
Insurance background
Knowledge of IRDA/IGMS guidelines/reporting

Interested candidates can walk-in for the interview or share their CVs at 7430802568 (HR Anjali) with a subject "CV for grievance"

Interview Address: Second Floor, Logix Infotech Park, Sector-59, Noida

Timings- 11 am till 1:30 PM

Spoc: HR Anjali

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