Sr Executive-Grievance Management || Health Insurance Niva Bupa

3.0 - 4.0 years

3 - 4 Lacs

noida

Work from Office

Greeting from Niva Bupa! Location - Noida Department - Grievance Designation - Sr Executive Salary - INR 34K in hand Experience - 2-3 Years of experience into grievance handling Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases. Role & responsibilities Priority handling of escalation basis the source of it has been reported from Correct classification as complaints/service issues Time bound update on the case details to management Quality of responses-completeness and correctness Resolution TAT is adhered without extension of timelines No escalation for same concern Complaint brief Mail/Walk-in/Call handling management NPS (Measure feedback, drive improvement) Taking self-initiative for process improvements through coordination with different function heads/SPOC Supporting the team to meet deadlines/team performance and process compliance Identifying trends for Process gaps and systematic failures Key Requirement & SKills Knowledge of MS Office Good interpersonal and analytical skills required Customer service oriented Eagerness for learning new processes and systems Insurance background Knowledge of IRDA/IGMS guidelines/reporting Interested candidates can walk-in for the interview or share their CVs at 7430802568 (HR Anjali) with a subject "CV for grievance" Interview Address: Second Floor, Logix Infotech Park, Sector-59, Noida Timings- 11 am till 1:30 PM Spoc: HR Anjali

Posted 1 week ago

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