Posted:18 hours ago|
Platform:
Work from Office
Full Time
Looking for Quality Manager, Bangalore
Night Shifts
Looking for candidates who can join immediately or within 30days
Experience in International BPO / Voice process / call center is mandatory
Work Location: Bangalore
Minimum 10+yrs of experience and more than 2yrs experience as Quality Manager
Manage Voice, Chat & Social media lines of business (US )
Management
Compliance to provide superior quality of service to customers
and drive actionable to achieve results
output with no critical and non-critical errors
developments
and adherence Parameters
Identifying ways to meet Quality goals, AHT and other metrics
Communicating with Internal stakeholder to drive continuous improvement based
on Opportunities and TNIs identied
Share the update profile to Saanvi.v@conduent.com / Nallamilli.Veeraraghavareddy@conduent.com
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