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Tekpillar
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Escalation Specialist

Escalation Specialist

Tekpillar

2 - 6 years

3 - 5 Lacs

kolkata mumbai mumbai suburban

Posted:1 week ago| Platform:

Apply

Skills Required

escalations escalation management grievance handling complaint management email support customer escalation tat solving queries grievance redressal customer satisfaction complaint handling query resolution customer complaints complaints issue resolution resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

What we are looking for:

Key Responsibilities:

Handle and resolve customer queries and service requests through emails and calls.
Ensure quick and effective service recovery for customer concerns.
Manage and close HNI policy servicing requests within the given TAT.
Coordinate with customers and internal teams to ensure timely maturity and annuity payouts.
Work towards reducing unclaimed balances for HNI/NRI customers.
Minimize repeat email queries by identifying issues and ensuring quick closures.
Deliver excellent customer service to improve overall customer satisfaction (VOC).
Identify process gaps and suggest improvements by working with project teams.
Meet defined targets for SLA, TAT, productivity, and quality.

Experience Required:

Minimum 2 years of work experience in Escalation Handling on Email/Call Or chat box.

Qualification:

Graduate in any discipline.

Skills Required:

Excellent written and verbal communication skills.
Prior experience in handling customer grievances over emails and calls is a must.

For more information:

Komal B./ HR Team

Phone/WhatsApp: +91 93289 59079

Email : komal@tekpillar.com

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