Escalation Specialist

Job Overview

1. What they will do: We are looking for self-motivated and eager to learn freshers to

join our customer coordination team. Their primary role is to provide assistance to

our clients through phone calls and emails. They will be responsible for managing

redemption fulfilment. They will be required to assist our clients with their gift claim

redemption and ensure coordination and timely delivery of the product requested.

2. What is required: To be successful in this role, the candidate should have

extraordinary communication skills to handle customers having different dialects. In

addition to this, they should be a keen learner to understand our company

commitment and client requirements. This will help them to troubleshoot any issues

faced by the clients faster.

Position Summary

• Provide the required information to the customers about their complaints

• Resolve any queries by mailing and can communicate directly with higher authorities.

• Maintain database by updating customer information daily

• Communication skills must be good (verbal and written)

• Keep the team informed about customer emails and them revert regularly

Requirements.

• Experience- 1 Year- 3 Year

• Proficient in English with extraordinary communication and interpersonal skills

• Familiar with Excel

• Should be a team player

• Excellent organizational skills

• Good decision-making abilities

Benefits

Salary package - 2,40,000 to 3,00,000 Per annum

Monday to Saturday Office

Office timing 09:30 to 18:30 hrs

One paid leave per month

Lunch served in office (no deduction)

Snacks served in office (no deduction)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

• English (Required)

Work Location: In person