Godrej Construction - RMC | Customer Care Centre | Pune-Dhayari

Godrej Constructions

Godrej Constructions mission is to create a world where nature and progress can co-exist harmoniously. From producing greener construction materials to solving the pressing issue of construction waste, Godrej Construction is present in every stage of the real estate development life cycle.

The services offered by Godrej Construction include manufacturing sustainable construction materials, providing environmental engineering solutions, and helping deliver holistic spaces to customers through our construction and civil engineering services, as well as horticulture and landscape management. The lean manufacturing culture encourages the elimination of waste, creates better value, and ensures faster delivery.
The business also leases out and maintains commercial properties, catering to clients of different sizes and needs across industries. Its engineering expertise enables it to build and fit-out office spaces according to client specifications.

Godrej Construction also has a ready-mix concrete plant and a well-equipped central concrete laboratory to ensure consistency and quality. Focused on the environment, all Godrej Construction projects bear the Indian Green Building Council (IGBC) certification.

Godrej Construction is the only corporate in India with a globally certified Environment Management System.

Key Result Areas:

1. Managing Customer Care Centre Operations at Pune RMC.

2. Managing timely delivery of orders.

3. Post Pour Customer Feedback

4. Key Customer Management

5. Pre and Post CRM

6. Organizational Imperatives

The position is for RMC unit of Godrej Construction business.

The incumbent would be responsible for the following:

1.Managing Customer Care Centre Operations at Pune RMC. - Understand Customer Requirement on phone calls, Record the Orders, Update the customer about the status of Ongoing Orders - Understand all the operations related to RMC Web Portal System - Take the status of Raw Material, Transit Mixer, and Plant availability. - Managing the Team of CCC Operators

2. Managing timely delivery of orders. - Daily Order Planning orders along with Sales and Operations Team - Ensure Effective Order Scheduling Through RMC Web Portal - Understand use of Map my India Portal and should be able to create geofencing of new site on the portal. - Should know how to make the mark the latlong in RMC Portal and ensure that customer can see the GPS Tracking of vehicles on the Mobile App.

3. Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to register the customer on the portal.

4. Key Customer Management -Record Customer grievances. Forward them to concern team. Connect the customer to the required team if required - Know the priority of the customers. - Keeping rapport with customers and follow up for daily requirements.

5. Pre and Post CRM - Should be able to check in the LN whether the customer is blocked or Live, New Sales Orders, Line availability is Sales Order. - For all rejections follow the Process of Reporting

6. Organizational Imperatives - Driving organization wide initiatives like Business Excellence, IMS, GRACE. - Understanding and ensuring compliance with all statutory requirements and internal processes.

REQUISITE QUALIFICATION

Essential: Graduate in any discipline

REQUISITE WORK EXPERIENCE

Essential: Minimum 3 years of work experience in RMC industry