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V Konnect
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Branch Manager_ Leading Bank

Branch Manager_ Leading Bank

V Konnect

2 - 7 years

5 - 15 Lacs

Goa Goa India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Revenue Generation cross-selling p&l management branch strategy CASA growth customer service Complaint Management

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Strategy & P&L Management

Maintain Profit and Loss (P&L) statement and Balance Sheet for the branch
Execute branch strategy aligned with overall Branch Banking objectives
Drive sustained revenue generation via cross-selling Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products
Mobilize liabilities by growing CASA portfolio within the branch catchment area

Customer Service & Engagement

Ensure efficient complaint management within defined Turnaround Times (TAT)
Drive high customer service scores consistently
Conduct customer engagement programs and marketing events to build branch visibility and loyalty
Ensure proper implementation and periodic review of CRM usage across Sales, Relationship, and Business Sales Development (BSD) teams

Systems, Controls & Compliance

Maintain branch and ATM infrastructure; report and resolve issues promptly
Liaise with fraud management teams to ensure branch-level fraud prevention
Ensure branch adherence to all bank policies, processes, and audit requirements
Guarantee safety and security of bank and customer assets
Submit timely MIS reports and meet all internal and external audit deliverables

Performance & People Management

Monitor daily branch productivity and portfolio movement
Collaborate with Human Capital Management (HCM) Business Partner for performance reviews and identification of training needs
Provide role clarity to employees and manage branch attrition proactively

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