Technical Quality Executive

As a Technical Quality Executive (Application Engineer) at Pidilite in Bhubaneshwar, you will be responsible for providing technical support to the CCR team and applicators associated with the CCR vertical. Your primary tasks will include attending to all complaints, preparing detailed reports capturing Root Cause Analysis (RCA), recommending Corrective and Preventive Actions (CAPA), and ensuring maximum Customer Satisfaction (CSAT) through effective complaint management. Additionally, you will be conducting on-site training for all applicator teams, including supervisors and technicians, at warrantied sites and those uploaded on Saathi/Mpower portals. Soft skill training for all associated applicator users will also be a part of your responsibilities to enhance their capabilities. You will conduct site audits of associated applicators on Mpower and Warranty portals, both by yourself and your subordinates. Moreover, you will manage and develop Quality Assurance Executive subordinates by ensuring that quality reports are uploaded with relevant remarks and diagnosis at sites, thereby maintaining high standards of quality assurance. Your role will also involve sharing market information, MIS reports, and updates on new products, as well as identifying and onboarding new applicators to expand the business network. This is an individual contributor role where your expertise and proactive approach will play a significant role in the success of the team. To qualify for this position, you must have a Bachelor's degree in Civil Engineering, with a mandatory requirement of B.TECH civil. Ideally, you should have 4 to 12 years of on-roll experience as a Technical Quality Executive (Application Engineer) in the waterproofing application industry, cement, paint, or construction sector. The age limit for this role is up to 38 years. If you are a proactive and detail-oriented individual with a passion for ensuring quality standards and providing technical support to applicators, we encourage you to share your updated resume with us at ots1281@pidilite.com or contact us at 9007377402 to explore this exciting opportunity further. We look forward to potentially welcoming you to our team at Pidilite and working together towards achieving excellence in technical quality and customer satisfaction. Regards, Sabita Roy,