432 Complaint Management Jobs - Page 16

Job Title: Compliance Manager Department: Compliance Position Summary: The Compliance Manager will support the Head of Compliance in overseeing regulatory adherence across all business operations. This role is critical in monitoring processes, managing audits, reviewing collection activity, leading training programs, and addressing compliance risks. The ideal candidate has a strong understanding of FDCPA, CFPB expectations, TCPA, UDAAP, and applicable state laws. Key Responsibilities • Regulatory Oversight: Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws. Support the implementation and maintenance of...

Job Summary We are seeking a dedicated and experienced Team Lead - Any life Science skills with 5 to 8 years of experience to join our team. The ideal candidate will have strong technical skills in Machine Learning MS Excel and MS Word along with domain expertise in Customer Management and Complaint Management. This hybrid role requires rotational shifts and offers an opportunity to make a significant impact on our customer service excellence. Responsibilities Lead a team of professionals in the CDM/PV/any LifeScience domain to ensure high-quality customer management and complaint resolution. Experience in Complaint handling Oversee the implementation of machine learning models to enhance cu...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as...

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time ...

Job Title: Customer Support Manager Location: [Add Location] Experience Required: Minimum 3 years in Customer Support (BPO) + 1 year in Team Handling Industry: BPO / Customer Service Shift: [Mention if its US Shift / Rotational / Day] Salary: [Add Salary Range if applicable] Job Description We are seeking an experienced and dynamic Customer Support Manager to lead and manage our support team. The ideal candidate should have a minimum of 3 years of experience in customer support, with at least 1 year of proven team management experience, preferably in a BPO environment . You should be highly skilled in decision-making , possess excellent Excel proficiency , and have a strong understanding of ...

Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signi...

Responsible for Commercial vehicle segment, customer handling, Manage RFQ/RFI response, generate leads, Update sales plans, Email communication with clients and internal departments, Follow-up on pending orders, payments Required Candidate profile Preparation of sales quotations and other related documents, Order booking and maintenance of order records, Coordinating payment collection , Email communication with clients and internal departments

Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets. Cross-sell asset products of the bank- mainly Home Loans (via referral), Personal Loans, Cards, Premier (referral) Ensure the KYC/AML norms of the bank are complied with at all times. Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing. Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction Ensure a consistently high level of product and service delivery for relevant customer touch points Develop and maintain good customer relations and ensure effective service...

Key Responsibilities Strategy The primary role will be to act as an interface with Standard Chartered Private Bank clients for his trading and execution needs and aimed at addressing their equity and related needs. The role is to execute orders on the registered Stock Exchanges on behalf of the company s customers while ensuring ease of transaction and adherence to policy guidelines. Also, it entails close interaction with the Private Bank team. Contribute to strategy design by providing relevant insights and market information. Support the execution of the strategy by leading and participating in key projects. Business Maintaining a good rapport with the customer. Receive and place orders i...

Role & responsibilities 1. Escalation Management Address and resolve escalated return issues from customers and sellers related to delays or incorrect returns. Serve as the primary point of contact for escalated seller concerns via email and calls. Provide clear, empathetic, and professional communication to sellers regarding resolution steps and timelines. Analyze the root cause of issues and propose corrective actions to prevent recurrence. Escalate critical or unresolved issues to higher management with detailed reports. Coordinate with vendors through email to ensure timely resolution of disputes. Handle and close tickets related to escalations in a timely manner. Resolve warehouse-relat...

JOB DESCRIPTION Job Title: Customer Care Manager Complaints Desk Management Location: Bengaluru Department: Customer Care-Tanishq Reports To: Head-Customer Care Level: L5/L6 Job Overview: We are looking for a proactive Customer Care Manager - Complaints Desk to lead the eicient handling and resolution of customer complaints. This role involves overseeing workload distribution, improving turnaround times (TAT), ensuring high-quality complaint resolution, and implementing preventive measures. You will be responsible for maintaining performance standards and administering incentives to optimize team productivity. The ideal candidate would have demonstrated experience in managing large teams or ...

We are hiring for - Officer Customer Care-Virtual Care Location - Kolkata Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time t...

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time ...

About the Role & responsibilities A Grievance Officer in an NBFC (Non-Banking Financial Company) is the designated individual responsible for handling and resolving customer complaints and grievances. They ensure timely and effective resolution of complaints, contributing to customer satisfaction and compliance with regulatory guidelines. Responsibilities Address Customer Grievances: The Grievance Ocer acts as a point of contact for customers to raise concerns and complaints about the NBFC's products or services. Inquire and Resolve Complaints: They investigate complaints, gather relevant information, and work towards a resolution that satisfies the customer while adhering to the NBFC's poli...

Manage customer relationships, resolve issues, and improve satisfaction to drive retention and loyalty. Build strong customer relationships. Resolve complaints and ensure customer satisfaction 1-5 years experience Strong communication Graduate Required Candidate profile Relationship Handling, Problem Solving , Communication Skills, Analytical Skills

Receive/address complaints from customers of NBFC related to service deficiencies. Resolve these complaints through various means, incl settlements/mediation/issuing awards etc within NBFC Ombudsman Scheme framework. Required Candidate profile Retired GMs of Banks with relevant exposure / Experienced Ombudsman of NBFCs preferred Immediate joining Job Location - Kerala (In Office)

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position: Property Manager, Gurgaon Business: Property and Asset Management, Gurgaon. What this job involves You wi...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination action...

GENERAL DUTIES & RESPONSIBILITIES Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices a...

Role & responsibilities Co-ordinating the activities of all Departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process. Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed. Providing timely and accurate information about the order to the customer. Checking product availability and liaising with factories to ensure fulfilment of the order on the customer's required delivery date. Creatively identifying possible solutions in the event of insufficient product availability. Ensuring compliance with Croda's credit control policy. Promptly, firmly but politely informing customers of any credit or...

remote typeOn-site locationsNoida, UP time typeFull time posted onPosted 2 Days Ago job requisition idREQ427855 Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position: Technical Manager Business: Property and Asset Management, Bangalore. What this job involves You will be ...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guid...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position: Property Manager, Noida Business: Property and Asset Management, Noida. What this job involves You will b...

Role & responsibilities To work on Complaint handling Process Evaluation, Regulatory Assessment, Investigation Work with lead in completing daily assignation. Organize and manage daily work allocation Complaints remediation using work instruction, compliance to process To drive efficiency and compliance. Collaborate with of cross function team (CFT) such as Intake, MDR, Investigation to execute the project and initiative. Daily status to lead associate Skills: 2 to 4 years of experience in Medical devices complaints handling or any PMS activities Working knowledge of appropriate global medical device regulations, requirements, and standards such as: CFR Parts 803, 806 and 820, ISO 13485, ISO...