687 Complaint Management Jobs - Page 16

Role Overview We are looking for a Logistics Coordinator Customer Support who can manage dispatches, track orders, and handle customer queries related to deliveries. You’ll be the key link between our warehouse, courier partners, and customers. Key Responsibilities Logistics & Dispatch Coordinate daily order dispatches through courier partners and transporters Prepare and manage shipping documents (invoices, e-way bills, delivery challans) Track shipments and ensure on-time deliveries Maintain accurate records of stock movements and return Customer Support Handle customer queries regarding orders, deliveries, delays, and returns Provide prompt updates to customers on dispatch and delivery st...

As a Customer Service Executive (CSE) in the area of Customer Centricity, your primary responsibility is to provide technical support to front line staff either through site visits or over the phone. You will attend to complaints proactively, especially when a Territory Sales Executive (TSE) is unable to understand the technical aspects of the issue. Additionally, you will be involved in conducting Product Training Programs (PTP) for new joiners and organizing various meets to educate them on product usage and new offerings. One of your crucial roles will be to monitor complaint trends and identify any potential defective batches to prevent field complaints. You will also be responsible for ...

Job description Some careers open more doors than others If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. In ternational Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support i...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting Chillers VRF Ductable Short Info Posted: 0 day(s) ago Locati...

Role & responsibilities Maintain relationship with insurers. Manage their queries and resolve them satisfactorily. Meet important clients regularly. Check status of clients, work with internal team members to clear outstanding and pending claims Interact with internal & external stake holders to ensure customer queries are addressed in a timely manner Encourage clients to submit the required pending documents to reprocess the claims. Resolve customer queries and grievances with reasonable explanation. Handling inbound and outbound calls, managing escalations Preferred candidate profile 5-6 years in a customer facing/customer support role which involves finding solutions. Health Insurance/TPA...

Hiring Escalation Specialist with 1.5–2 yrs of relevant experience in customer escalations. Must have excellent communication in English, Hindi & Kannada. E-com background added advantage. Work from Office, 6 days working, immediate joiners only.

Roles and Responsibilities: CRE Key Responsibilities: Reception & First Impressions Greeting visitors, tenants, and clients professionally Managing visitor sign-in processes and security protocols Creating a welcoming environment as the "face" of the property Administrative Support Answering and directing phone calls Managing mail and package deliveries Scheduling meeting rooms and facilities Maintaining reception area appearance and organization Tenant Services Processing maintenance requests Responding to tenant inquiries and concerns Facilitating communication between tenants and property management Providing information about building services and amenities Security Coordination Monitori...

Job Title NRI - Product Specialist Grade Senior Manager (SM) Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name AVP Job Description This role is responsible for assisting the activity of defining the process changes/new process initiatives/process improvement activities on various systems used for NRI customer onboarding & periodic updation activities. Key Responsibilities include: 1. NRI Product Management and Enhancement 2. Process Review and Enhancement to ensure operational efficiency 3. Provide response to queries & Complaint Management within TAT 4. Ensuring adherence to regulatory and internal guidelines in close coordination wit...

Position: Customer Relationship Manager (CRM) Business Line : Property and Asset Management Job Overview The Customer Relationship Manager (CRM) will be responsible for managing all customer service functions, with a core focus on complaint resolution , resident documentation , and the Move-In/Move-Out (MIMO) process. The role involves leading the CRE team, streamlining customer touchpoints, ensuring service excellence, and maintaining compliance in resident-related documentation. Key Responsibilities 1. Complaint Management Own the end-to-end complaint lifecycleregistration, allocation, follow-up, and closure. Track complaints through platforms such as NBH, ensuring strict adherence to SLA ...

Job Title Complaint Handling and Vigilance reporting Job Description Job title: Complaint Handling and Vigilance reporting Your role: Works under direct supervision and established processes and operational policies, reviews and documents complaints precisely and accurately, ensuring comprehensive capture of relevant information and adherence to regulatory and organizational requirements. Ensures detailed records of complaints are maintained, including investigation findings and resolution actions taken, to support post-market surveillance activities and facilitate continuous improvement initiatives aimed at enhancing product quality and customer satisfaction. Reviews and assesses complaint ...

Dear Applicant's, We have excellent opportunities for freshers & experienced of "Customer Care Executive" in Various Super & Multi Specialty Hospital and Diagnostic Center of Various with good Package. Job Title: Customer Care Executive Qualifications: Any Graduation Package: Upto - (3 LPA) Location: Karnataka - Bengaluru Position Type: Full-Time Preferred Skills: Good English Communication & Customer Success, Service & Operations. How to Apply: Interested candidates should submit their resume and a cover letter to Mail ID- jobs@angplacement.in Note: Language Knowledge: Kannad, Hindi , English & Optional Tamil- Talgu Thanks & Regards, Ms. Ritisha Goswami Sr. HR- Recruiter Contact No.: 62626 ...

As a Team Lead, you'll oversee our post-admission service team, driving strategies to enhance customer service quality, ensure compliance with educational standards, and foster a positive learning environment. Provident fund

JOB PROFILE Key Result Areas: 1. Customer visits for Quality Analysis 2. Information channel between QA & Field 3.Monitoring improvement effectiveness in field Job Description: 1. Scanning SFDC records daily and monitoring field calls 2. Prioritize issues Critical to Safety & Quality. 3. Customer visits for Root cause Analysis at site (Identified customers for critical quality issues defined by QA) 4. Customer relation building by joint visits (Service / Dealer) 5. Joint audit with service to check effectiveness on improvements. 6. To do RCA using quality tools like 8D. 7. Ensure Dealers PDI 8.Provide quality updates to service 9. Provide field insights for quality inputs REQUISITE QUALIFICA...

Title: QA Manager Business Unit: CQC (Complaints) Job Grade: G11A / Manager 2 Location : Tandalja, Vadodara Educational Qualification: B.Pharma / M.Sc (Life Sciences) Experience: 10 to 14 Years Position Summary Review of Product Quality Complaint Investigation Reports (Drug Products). Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls & Product Quality Complaint closure etc. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received Product Quality Complaint. Note: 1) Candida...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employe...

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CHAT SUPPORT EXECUTIVE PROCESS- CHAT PROCESS. LOCATION- NOIDA SECTOR 62 & 63. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable ...

Job Description Grievance Officer Role Summary: The Grievance Officer is responsible for overseeing customer grievance redressal processes in compliance with internal policies and regulatory guidelines. This role includes managing complaints received through various channels, including the RBIs Complaint Management System (CMS) portal, ensuring timely resolution, coordinating with internal teams, and maintaining records for audits and regulatory reporting. Key Responsibilities: 1. Grievance Redressal & Case Management Receive, log, investigate, and resolve customer complaints in a timely and professional manner. Handle complaints across channels – Email, Calls, Legal Letters. Act as the esca...

Proven sales experience in real estate, with a strong record of achieving targets. Excellent communication, interpersonal, and negotiation skills. Strong understanding of local real estate market, consumer behavior, and project positioning. Required Candidate profile Consistently identify and qualify leads in target markets through B2B and B2C channels. Willingness to travel to project sites and meet clients as needed. Please share your Resume on 9560477391

Quality Control & Improvement: Conduct RCA of recurring issues (internal/external customer), analyze & implement timely CAPA for fixing gaps to ensure no repeated issues. Ensure action plans from audits are implemented to close all the non-conformities. Ensure all laid out procedures and tests and QMS documentation are implemented as per VQS. Develop the Incoming Quality check plan with respect to sampling plan and at par with Customer specific requirements (for Raw materials, BOP etc.) Conduct rating process for suppliers on quality parameters & functional/fitment checking of parts to be dispatched. Ensure parts to be dispatched by plant are checked for rust, dust, dent, damage, mechanical ...

Job Summary: We are looking for an experienced and dynamic HR Manager to lead human resources initiatives in our fast-paced FMCG environment. The ideal candidate will be responsible for driving HR strategies, managing talent, ensuring compliance, HR master data governance, policy development, statutory compliance, employee relations, and audit preparedness and cultivating a high-performance culture aligned with business objectives. Key Responsibilities: 1. Talent Acquisition & Management Lead end-to-end recruitment for sales, supply chain, marketing, and manufacturing functions. Partner with department heads to forecast talent needs and plan hiring pipelines. Drive employer branding strategi...

We're Hiring for Escalation Executives (Level 2) Be the voice that solves! Location: Work From Office (WFO) Shifts: 24/7 (Rotational) Process: Blended 70% Email & 30% Calls Salary: Up to 4,50,012 per annum What Youll Do: Handle and resolve Level 2 escalations with urgency & professionalism Communicate directly with customers and internal teams Analyze root causes & provide immediate + long-term solutions Document actions taken and maintain escalation records What Were Looking For: Graduate with minimum 2 years of experience in Customer Service / Escalation Excellent communication Strong problem-solving & conflict resolution skills Ability to work under pressure in a 24/7 environment You can ...

Responsibilities: * Manage incoming calls, resolve queries & complaints * Provide exceptional customer service * Maintain high call quality standards * Meet KPIs related to CSAT, AHT & CES * Escalate complex issues when necessary Office cab/shuttle Health insurance Food allowance Annual bonus Provident fund