432 Complaint Management Jobs - Page 13

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for ...

We're Hiring! | Manager Customer Service | NBFC Location: Bangalore CTC: 7–15 LPA Experience: 8–9 Years in Customer Service Qualification: Graduate Role Highlights: Handle escalated customer issues with a dedicated team Coordinate with departments for timely resolution Conduct workshops & train contact center teams Root cause analysis of complaints Ensure ticket closure within TAT & customer satisfaction MIS reporting for leadership Skills Required: Strong in Excel & Communication Deep knowledge of customer service process Experience in team coordination & escalations Share your CV at simran.goyal@in.experis.com #CustomerServiceJobs #ToyotaCareers #HiringNow #ManagerJobs #EscalationHandling ...

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecyc...

About Corporate Real Estate Services Corporate Real Estate Services (CRES) looks into the leasing and approval for the arrangement of the Facilities Managerial aspects as well as coordinating and provisioning for new sites and Branches. It also handles New Acquisitions and Contract Management for new Premises. About the Role The Upkeep & Maintenance Team looks into the upkeep functions for the CRES Department. The Upkeep & Maintenance division of CRES is also responsible for upkeep & maintenance of branch/offices, especially critical equipments in these branches /offices in allocated circle/s so as to ensure that operations are not affected. The Role involves extensive travelling and simulta...

This role focuses on building a Patient-First Culture across all CARE Group hospitals. It includes improving patient and attendant experiences, handling feedback and complaints, service recoveries and supporting hospital teams, training, and implementing continuous improvement initiatives using technology, people, and processes. The role also involves coordination with the Quality and ESG teams on regulatory and audit preparedness. Key Responsibilities: Build Patient-Centric Culture Promote patient-friendly practices and empathy-led behavior across units. Champion CARE with Compassion at all touchpoints. Manage Patient Feedback (CARE assist) Monitor and ensure effective functioning of CARE a...

Candidate must be open to travel to different countries Technical Knowledge on Ducted, VRF Chillers (Scroll, Screw, Centrifugal), Cold Room, inverter splits Knowledge of Refrigeration Air conditioning functioning Knowledge of operating parameters products mentioned above Knowledge of electronics components identification functions. Knowledge of complaint management Revenue generation through Spares repair jobs Key Responsibilities: Good Communication Testing, commissioning Troubleshooting of - Chillers (Scroll, Screw, Centrifugal), VRF

Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT Daily review of pending complaints Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target Arranging to send defective material back Raising warranty claims wherever applicable Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting VRF Ductable

Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT Daily review of pending complaints Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target Arranging to send defective material back Raising warranty claims wherever applicable Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting VRF Ductable

Responsibilities: * Manage facilities, clients & complaints * Ensure snag-free handover to tenants * Oversee technical ops, security & soft services * Collect bills & manage budgets * Lead vendor relationships & AMC management Provident fund Health insurance

Role Overview: We are seeking a highly experienced and technically proficient Chief Manager (MEP & Civil Services) to lead the complete management of Mechanical, Electrical & Plumbing (MEP) and Civil-related services across a 100-acre university campus . The campus supports over 16,000 students , 150 classrooms , and 2,000+ faculty and administrative staff . The ideal candidate will oversee complaint resolution, vendor and AMC coordination, preventive maintenance, audit compliance, and event support. This role requires a result-oriented leader with strong technical, organizational, and stakeholder management skills to ensure operational excellence. Key Responsibilities: 1. Daily Complaint Ma...

Job Description Service Customer Experience and Quality Leader Service Customer Experience and Quality leader ensures that Customer Experience and the highest quality standards are driving services End to End processes and delivery actions all along business cycle. He/She acts with the following priorities: Be the voice of the customer in every step of the Services Business cycle Drive Complaint Management: Business Risk Escalation, Offer Safety Incidents, Customer Major Issue Lead Continuous improvement transformation Essential Responsibilities : Represent the voice of customer and drive the customer centricity within the Services Leads CSQ project / initiative for his/her ZONE/Cluster. Int...

At least 5yrs of exp out of which 4yrs should be in grievance handling. Job Responsibility- 1.Responsible for providing resolution for the grievance cases received online through portal 2.Provide resolution for cases received from Resident through mail/post/CRM 3. Work on set of complaints, segregating them based on risk level 4. Work closely with internal external teams. 5. Find out duplicate enrollments 6. Follow up with MSAP/MSIP for proper solution 7. Drafting reply to RTI query

To ensure compliance with regulatory and law enforcement requirements by efficiently managing frameworks related to complaint resolution, law enforcement communication, and grievance redressal in accordance with RBI guidelines and internal standards. Responsibilities 1. RBI Complaint Management Framework • Oversee and ensure timely closure of complaints received via RBI CMS portal. • Submit initial responses within 3 working days and ensure final resolution within defined timelines. • Review and vet responses for accuracy, completeness, and adherence to policy. • Track performance against defined metrics like single reply closures and response time SLAs. 2. Law Enforcement Agencies (LEA) Com...

Job Purpose: To manage and oversee the complaint monitoring, analysis, and escalation processes within the region, ensuring timely resolution of customer issues and driving continuous improvement in customer satisfaction across sales and service functions. Key Responsibilities: Complaint Monitoring & Review Monitor and review customer complaints related to Sales and Service within the region. Track regional complaint KPIs and develop action plans to address performance gaps. Complaint Process Enhancement Drive enhancements in the complaint handling process to improve efficiency and customer satisfaction. Analyze complaints data to identify top recurring issues and formulate corrective action...