1 - 4 years
3 - 6 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Were Hiring: Customer Service Investigator (Full-Time, Permanent)
Location: Gurgaon Sector-48 (Work from Office) 5 Days Working (Rotational Shifts)Are you passionate about solving customer challenges and ensuring exceptional experiences? Join us as a Customer Service Investigator (CSI), where youll act as a vital link between customers and internal teams.What Youll Do:• Manage and resolve customer escalations for the Brand.• Track, report, and analyze escalation trends.• Provide customer-friendly solutions and updates.• Collaborate across departments to ensure timely resolution.• Manage offline queues within SLA timelines.What We’re Looking For:• Strong background in customer service & escalation handling.• Excellent communication, problem-solving, and time management skills.• Confidence, flexibility, and a proactive approach to customer issues.• If you’re ready to take ownership of escalations, think outside the box, and represent a trusted brand with professionalism and care, we’d love to hear from you!
NTT DATA, Inc.
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