a Summary The Executive Director, Regulatory Affairs and Compliance, will be a key leader, ensuring the NBFC operates in full adherence to the evolving regulatory landscape, including RBI guidelines and industry standards. This role involves managing regulatory risks, building relationships with regulators, and fostering a culture of compliance. Key Responsibilities Develop and implement regulatory compliance strategy aligned with NBFC objectives and RBI guidelines. Comply with regulatory including finance Lead interactions with government authorities, including the RBI, and represent the company in regulatory matters. Ensure timely filing of statutory documents and manage all aspects of NBFC licensing and approvals. Represent Company in Communication with and vendors if needed. Qualifications A Bachelor's degree in a relevant field (Master's preferred). Extensive experience (e.g., 10-15 years) in a senior leadership role focusing on regulatory compliance or legal affairs within the banking sector, including working with the RBI and knowledge of NBFCregulations. Scale IV designation in Banking sector or higher. Strong leadership, communication, and analytical skills.
Employment Type: Full-Time About Us: Vaishali Securities Ltd is a trusted NBFC committed to offering seamless financial services. We are expanding our support team to provide timely and quality assistance to our valued customers. Role: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency. Key Responsibilities: Handle inbound and outbound customer calls effectively Respond promptly to customer emails and chat messages Resolve customer queries, complaints, and service issues Document all interactions and escalate unresolved issues when needed Ensure customer satisfaction and maintain a high service quality standard Requirements: Minimum educational qualification: Graduation Minimum 1 year of experience in a customer service role (voice or non-voice) Excellent communication skills in English, Hindi, and regional language (Gujarati preferred) Good listening skills and ability to remain calm under pressure Basic computer knowledge and typing skills
Key Responsibilities • Regulatory Liaison: 1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs, Ombudsman, etc.). 2. - Handle all official communications and queries from the RBI regarding inspections, audits, and compliance matters. • Grievance Redressal: 3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code. 4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days). 5. - Prepare periodic reports on grievance status for submission to regulators and management. • Compliance Monitoring: 6. - Ensure company policies and practices are in full compliance with RBI guidelines for NBFCs, including KYC/AML, CIC reporting, and digital lending norms. 7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data reporting. 8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR submissions, statutory reports). • Audit & Inspections: 9. - Facilitate internal and external audits, as well as RBI inspections. 10. - Provide required documentation, explanations, and data to auditors and regulators. • Policy Development & Training: 11. - Assist in drafting and updating compliance-related policies. 12. - Train staff (customer service, operations, collections) on grievance handling and compliance protocols. • Reporting: 13. - Prepare reports for the Board/Audit Committee on compliance status, customer complaints, and regulatory interactions. 14. - Maintain comprehensive documentation of all communications with RBI and other regulators. Qualifications • Education: 15. - Bachelor’s Degree in Law, Finance, Business Administration, or a related field. 16. - Preferred: Master’s Degree (MBA / LLM / Chartered Accountant / Company Secretary). • Experience: 17. - Minimum 5–7 years of experience in compliance, legal, audit, or regulatory affairs, preferably in NBFCs, banks, or fintech companies. 18. - Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly desirable. • Skills & Knowledge: 19. - Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML regulations, and Digital Lending Guidelines. 20. - Excellent communication skills, both written and verbal, in English and local language. 21. - Strong problem-solving and decision-making abilities. 22. - Ability to coordinate across departments (Finance, Legal, Operations, IT). • Other Requirements: 23. - High integrity, attention to detail, and ability to maintain confidentiality. 24. - Must be available as an official public contact point (name and contact details published on the NBFC’s website as per RBI requirement). 25. - Willingness to attend meetings with regulators (RBI, CICs, Ombudsman) as needed.
Job Description Nodal Officer Position Title: Nodal Officer Department: Compliance / Legal & Regulatory Affairs Reports To: Head of Compliance / CEO / Board of Directors Key Responsibilities Regulatory Liaison: 1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs, Ombudsman, etc.). 2. - Handle all official communications and queries from the RBI regarding inspections, audits, and compliance matters. Grievance Redressal: 3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code. 4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days). 5. - Prepare periodic reports on grievance status for submission to regulators and management. Compliance Monitoring: 6. - Ensure company policies and practices are in full compliance with RBI guidelines for NBFCs, including KYC/AML, CIC reporting, and digital lending norms. 7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data reporting. 8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR submissions, statutory reports). ¢ Audit & Inspections: 9. - Facilitate internal and external audits, as well as RBI inspections. 10. - Provide required documentation, explanations, and data to auditors and regulators. ¢ Policy Development & Training: 11. - Assist in drafting and updating compliance-related policies. 12. - Train staff (customer service, operations, collections) on grievance handling and compliance protocols. ¢ Reporting: 13. - Prepare reports for the Board/Audit Committee on compliance status, customer complaints, and regulatory interactions. 14. - Maintain comprehensive documentation of all communications with RBI and other regulators. Qualifications ¢ Education: 15. - Bachelors Degree in Law, Finance, Business Administration, or a related field. 16. - Preferred: Masters Degree (MBA / LLM / Chartered Accountant / Company Secretary). ¢ Experience: 17. - Minimum 57 years of experience in compliance, legal, audit, or regulatory affairs, preferably in NBFCs, banks, or fintech companies. 18. - Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly desirable. ¢ Skills & Knowledge: 19. - Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML regulations, and Digital Lending Guidelines. 20. - Excellent communication skills, both written and verbal, in English and local language. 21. - Strong problem-solving and decision-making abilities. 22. - Ability to coordinate across departments (Finance, Legal, Operations, IT). ¢ Other Requirements: 23. - High integrity, attention to detail, and ability to maintain confidentiality. 24. - Must be available as an official public contact point (name and contact details published on the NBFCs website as per RBI requirement). 25. - Willingness to attend meetings with regulators (RBI, CICs, Ombudsman) as needed.
Employment Type: Full-Time About Us: Vaishali Securities Ltd is a trusted NBFC committed to offering seamless financial services. We are expanding our support team to provide timely and quality assistance to our valued customers. Role: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency. Key Responsibilities: Handle inbound and outbound customer calls effectively Respond promptly to customer emails and chat messages Resolve customer queries, complaints, and service issues Document all interactions and escalate unresolved issues when needed Ensure customer satisfaction and maintain a high service quality standard Requirements: Minimum educational qualification: Graduation Minimum 1 year of experience in a customer service role (voice or non-voice) Excellent communication skills in English, Hindi, and regional language (Gujarati preferred) Good listening skills and ability to remain calm under pressure Basic computer knowledge and typing skills