Customer Support Executive( Female)

Vaishali Securities

1 - 2 years

2 Lacs

ahmedabad

Posted:6 days ago| Platform:

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Skills Required

complaint management handling customer queries solving queries complaint handling query resolution inbound customer service handling client calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Employment Type: Full-Time
About Us: Vaishali Securities Ltd is a trusted NBFC committed to offering seamless financial services. We are expanding our support team to provide timely and quality assistance to our valued customers.

Role:
You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency.
Key Responsibilities:
Handle inbound and outbound customer calls effectively Respond promptly to customer emails and chat messages Resolve customer queries, complaints, and service issues Document all interactions and escalate unresolved issues when needed Ensure customer satisfaction and maintain a high service quality standard
Requirements:
Minimum educational qualification: Graduation Minimum 1 year of experience in a customer service role (voice or non-voice) Excellent communication skills in English, Hindi, and regional language (Gujarati preferred) Good listening skills and ability to remain calm under pressure Basic computer knowledge and typing skills

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