4 - 8 years

4 - 8 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Key Responsibilities
  • • Regulatory Liaison:
  • 1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs, Ombudsman, etc.).
  • 2. - Handle all official communications and queries from the RBI regarding inspections, audits, and compliance matters.
  • • Grievance Redressal:
  • 3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code.
  • 4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days).
  • 5. - Prepare periodic reports on grievance status for submission to regulators and management.
  • • Compliance Monitoring:
  • 6. - Ensure company policies and practices are in full compliance with RBI guidelines for NBFCs, including KYC/AML, CIC reporting, and digital lending norms.
  • 7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data reporting.
  • 8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR submissions, statutory reports).
  • • Audit & Inspections:
  • 9. - Facilitate internal and external audits, as well as RBI inspections.
  • 10. - Provide required documentation, explanations, and data to auditors and regulators.
  • • Policy Development & Training:
  • 11. - Assist in drafting and updating compliance-related policies.
  • 12. - Train staff (customer service, operations, collections) on grievance handling and compliance protocols.
  • • Reporting:
  • 13. - Prepare reports for the Board/Audit Committee on compliance status, customer complaints, and regulatory interactions.
  • 14. - Maintain comprehensive documentation of all communications with RBI and other regulators.
  • Qualifications
  • • Education:
  • 15. - Bachelor’s Degree in Law, Finance, Business Administration, or a related field.
  • 16. - Preferred: Master’s Degree (MBA / LLM / Chartered Accountant / Company Secretary).
  • • Experience:
  • 17. - Minimum 5–7 years of experience in compliance, legal, audit, or regulatory affairs, preferably in NBFCs, banks, or fintech companies.
  • 18. - Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly desirable.
  • • Skills & Knowledge:
  • 19. - Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML regulations, and Digital Lending Guidelines.
  • 20. - Excellent communication skills, both written and verbal, in English and local language.
  • 21. - Strong problem-solving and decision-making abilities.
  • 22. - Ability to coordinate across departments (Finance, Legal, Operations, IT).
  • • Other Requirements:
  • 23. - High integrity, attention to detail, and ability to maintain confidentiality.
  • 24. - Must be available as an official public contact point (name and contact details published on the NBFC’s website as per RBI requirement).
  • 25. - Willingness to attend meetings with regulators (RBI, CICs, Ombudsman) as needed.
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