687 Complaint Management Jobs - Page 12

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Roles and Responsibilities: Front Desk Executive / CRE Key Responsibilities: Reception & First Impressions Greeting visitors, tenants, and clients professionally Managing visitor sign-in processes and security protocols Creating a welcoming environment as the "face" of the property Administrative Support Answering and directing phone calls Managing mail and package deliveries Scheduling meeting rooms and facilities Maintaining reception area appearance and organization Tenant Services Processing maintenance requests Responding to tenant inquiries and concerns Facilitating communication between tenants and property management Providing information about building services and amenities Securit...

KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Qualification • Bachelor or Master of Science, preferably: Biomedical, Mechanical Engineering, Biotechnology, Biochemistry, Pharmacy or similar Experience: • At least 3 to 5 years of experience including experience in leading teams and managing daily operations, preferably in complaint management • Experience in complaint database such as SAP, Trackwise, Salesforce etc. • Holds knowledge of monitoring and tracking of report submission in accordance with related standards, regulatory timelines • Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint) Key Responsibilities • Medical devices Complaint handling- C...

As a Field Technical Service Expert at Apollo Tyres Ltd in Faridabad, your role will involve the following responsibilities: - Claim and complaint management - Providing product feedback to R&D and Sales teams - Engaging in demand generation activities - Conducting training sessions for both internal and external staff - Gathering market intelligence - Implementing marketing and service initiatives - Providing sales support To qualify for this position, you should meet the following requirements: - Hold a B.Tech/B.E degree in Mechanical - Possess knowledge of market assessment - Have a strong understanding of product knowledge - Demonstrate customer service orientation About Apollo Tyres Ltd...

Role & responsibilities To Handle L2 & L3 Escalation experience HSC / Graduate Minimum 6 months of complaint management experience Strong communication skills Proficiency in using social media platforms Preferred candidate profile L3 & L4 Escalation Experience Mandatory Flexibility to work in Shifts timings- 24/7 Shifts Week Off - 2 rotational week off Salary would be based on your last drawn CTC If Interested share your contact or share your resume on 8657971384 Mail - JuiliD@hexaware.com

Business: Property and Asset Management What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellen...

Position: Property Manager, City name Business: Property and Asset Management, City name. What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and kee...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for ...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for ...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for ...

remote typeOn-site locationsNoida, UP time typeFull time posted onPosted 2 Days Ago job requisition idREQ427855 Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

Attend to queries and service issues of preferred customers at the branch Adherence to Complaint Management guidelines, TAT and escalation matrix. At least 98% complaints must be resolved within TAT Grade – Manager For - South Mumbai Location Required Candidate profile Banking Similar Service Manager & Wealth management client Handling candiidae apply

You will be responsible for managing bank staff and outsourced staff. You should have a minimum of 5 years of experience in contact center inbound/outbound processes, specifically in Banking/NBFC processes. It is essential to possess in-depth knowledge of the functioning of inbound and outbound contact centers, along with expertise in Vendor Management and billing. Your role will involve experience in cross-selling, achieving sales targets, managing service levels, handling escalations, and effectively managing complaints. Additionally, you should have a good understanding of training and quality standards, with knowledge of NPS being a requirement. Familiarity with handling inbound emails a...

As the Business Growth & Sales Manager, you will be responsible for managing the Services Portfolio to create value for the Business. Your key tasks will include developing the Business in terms of Booked Number of Sites & Value from leads, and enhancing Customer Referral Contribution. You will need to create awareness of the various services through BTL activations to drive business growth. Additionally, you will analyze Average Site Value, Average Paintable Area, and Interior/Exterior Site Ratio to develop action plans for improvement. Collaboration with the ASM for sales-level initiatives is crucial, along with ensuring local lead generation. You will aim to deliver exceptional Consumer E...

As a Facility Management Coordinator at Gera Developments Pvt Ltd, you will be responsible for efficiently managing customer complaints, coordinating appointments for issue resolution, tracking expenses, and ensuring audit compliance. Your role will involve engaging with teams to address customer issues, maintaining documentation, and overseeing project budgets. You will play a key role in ensuring smooth client interactions, handling escalations, and contributing to the overall success of the projects in Pune East & West. Your primary responsibilities will include processing bills, coordinating with teams for issue resolution, tracking expenses, preparing maintenance budgets, documenting co...

The role requires you to ensure that the manpower at the site is equipped to handle challenges by providing guidance, grooming, development, and support as needed. You will be responsible for formulating appropriate budget controls and monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service delivery. Maintaining service level agreements and ensuring that performance indicator scores consistently exceed expectations will be a key focus. You will oversee all vendor quotations and invoices, ensuring proper sign-offs for attendance and necessary details for cost sheet submission. Timely submission of client-approved cost sheets to the JLL office and following up for in...

Dear Candidates, Greetings from Mindgate Solutions!! About us-Mindgate Solutions Pvt. Ltd. has been in the forefront of the payments revolution from its inception, an outlook which has made it a key global player in payments technology and transaction processing. From building new generation payment gateways to mobile-based collections and payments platforms like RTP & UPI, Mindgate has been the true leader in the space . Our strategic alliance with ACI Worldwide is a way to bolster our presence in the payments domain. Through our partnership, we intend to blend our digital overlay services with ACI's Switch to leverage real-time UPI opportunities globally. We are currently hiring for Techni...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for ...

Anand Rathi share and stock brokers limited is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey. Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring...