Role & responsibilities * Process warranty claims on a timely basis * Reconciles all warranty receivables with payments * Follows up on payment of outstanding claims * Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of Preferred candidate profile
Greeting customers, understanding their concerns, and providing excellent customer service
Interacting with customers to understand their vehicle problems, Coordinate with technicians Service Advisor Responsibilities: Greet customers and understand their vehicle service needs. Accurately record customer complaints and vehicle issues. Coordinate with technicians to diagnose vehicle problems. Explain service details, estimated costs, and timelines to customers. Maintain service records and update job cards regularly. Provide timely updates to customers on service progress. Ensure customer approvals are obtained before proceeding with additional work. Conduct post-service follow-ups to ensure customer satisfaction. Assist in upselling additional services or maintenance packages. Handle customer complaints or escalate issues as required. Ensure cleanliness and safety standards are maintained in the service area.
• Preparing Monthly Training Calendar and conducting OJT to workshop team based on the requirements . • Preparing Skill Matrix and pending candidate to product training centre for further training based on the skill matrix levels . • Conducting basic training for the new joiners and allocating self learning module in online portal. • Dms manpower corrections and updations. • Diagnostics and resolving the complaints which cannot resolved by master technicians • Supporting field staff and technical related query. • Ensuring customer delight. Preferred candidate profile
Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.
Overseeing the service operations of a company to ensure quality customer support and after-sales services Formulating procedures and policies that define how the service staff can provide quality service, and support to customers Establishing quality standards for staff to adhere to as part of their daily duties Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement Preparing comprehensive reports detailing all the activities of the service department to the senior management. Preferred candidate profile * Only Automobile field candidate preferred
Description: Play a vital role in driving sales and customer satisfaction. Engage with potential customers, understand their needs, and guide them through the car buying process Education Qualification: 10+2 & UG/PG Experience: 0-3years (FMCG Preferred) Salary: Not Disclosed Skills Required: Proven track record in sales Fluency in the native language of the target market Excellent communication and interpersonal skills Strong negotiation and closing abilities Paying attention to the customer's needs and responding appropriately
Role & responsibilities * manage customer interactions from initial lead to post-purchase service, streamlining sales and marketing efforts, centralizing customer data, and personalizing the customer experience . The role of CRM includes tracking customer history, managing service schedules, automating communications, and providing insights to improve sales performance