You will be responsible for managing bank staff and outsourced staff. You should have a minimum of 5 years of experience in contact center inbound/outbound processes, specifically in Banking/NBFC processes. It is essential to possess in-depth knowledge of the functioning of inbound and outbound contact centers, along with expertise in Vendor Management and billing. Your role will involve experience in cross-selling, achieving sales targets, managing service levels, handling escalations, and effectively managing complaints. Additionally, you should have a good understanding of training and quality standards, with knowledge of NPS being a requirement. Familiarity with handling inbound emails and chat teams is preferred. As an ideal candidate, you should have an experience range of 5 to 10 years, with a CTC of 7.5 LPA. The qualifications required for this position are Graduate (Any Specialization) and Post Graduate (Any Specialization).,

More Jobs at NMDCON

HR OPERATION

Greater Kolkata Area

Experience: Not specified

Salary: Not disclosed

PHP Developer with YII

, , India

3.0 - 5.0 yrs

Salary: Not disclosed

Indirect Tax Manager

kolkata, west bengal, india

4.0 - 8.0 yrs

Salary: Not disclosed

Team Lead Human Resources Business Partner

west bengal, india

10.0 - 10.0 yrs

Salary: Not disclosed

Service Engineer

noida, uttar pradesh, india

4.0 - 4.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

NMDCON

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Team Lead - Inbound Contact Centre