Service Engineer

Job Description

Position: Service Engineer

Location: Noida (North Region)

Department: Service & Aftermarket

Role Purpose

To provide on-site service support by attending customer complaints, handling commissioning calls, and ensuring timely resolution for installations across Noida, Greater Noida, and surrounding areas. The role is crucial for maintaining high customer satisfaction, improving service turnaround, and driving aftermarket growth opportunities.

Key Responsibilities

• Attend field service complaints related to product installations across Noida & Greater Noida region.
• Carry out commissioning activities at customer sites ensuring proper installation and functionality.
• Troubleshoot and resolve mechanical/electrical issues in a timely and efficient manner.
• Ensure minimum turnaround time (TAT) for complaint resolution.
• Support in AMC (Annual Maintenance Contracts) and other aftermarket service opportunities.
• Maintain proper service records and provide regular reports to the Regional Manager.
• Drive improvements in Customer Touch Points, MTTR (Mean Time to Repair), and Service KPIs.
• Contribute to achieving AOP (Annual Operating Plan) growth targets through enhanced service delivery.

Qualifications & Experience

• Diploma / Graduate in Mechanical or Electrical Engineering or equivalent.
• 3–4 years of relevant experience in field service, installation, or maintenance.
• Hands-on experience in troubleshooting and commissioning.

Key Skills & Competencies

• Strong technical troubleshooting skills.
• Good knowledge of installation and maintenance practices.
• Excellent customer handling and communication abilities.
• Ability to work independently in the field with minimal supervision.
• Focused on customer satisfaction and service efficiency.

Performance Indicators (KRA/KPI)

• Timely resolution of service complaints (TAT).
• Customer satisfaction and positive feedback.
• Accuracy and quality of commissioning activities.
• Contribution towards AOP growth and aftermarket opportunities.
• Improvement in MTTR and overall service efficiency.