687 Complaint Management Jobs - Page 11

As a candidate for the position, you will be responsible for ensuring that the manpower at the site is equipped to tackle challenges through guidance, grooming, development, and support whenever necessary. You will also be involved in formulating appropriate budgeting controls, monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service delivery. Your key responsibilities will include: - Maintaining service level agreements and ensuring that performance indicator scores are consistently excellent - Overseeing all vendor quotations and invoices - Ensuring proper signoffs for attendance and necessary details for cost sheet submission - Timely submission of client-approve...

Role Overview: As a Customer Service Advisor 2 specializing in Chat Support at BT Group, you will be a crucial part of assisting customers through various channels. Your main focus will be on providing exceptional customer value and success by utilizing your knowledge of the company's solution portfolio. You will work with some supervision to implement specific Customer Service management plans and build value-based relationships with customers to enhance service delivery. Key Responsibilities: - Gather customer information, analyze data, and understand customer needs to offer valuable insights for efficient issue resolution. - Work within established guidelines to perform tasks and contribu...

Role Overview: As a Customer Service Advisor 2 at BT Group, you play a crucial role in assisting customers across all channels. Your focus is on delivering exceptional customer value and success through support excellence and expertise in the company's solution portfolio. With some supervision, you contribute to the implementation of specific Customer Service management plans and create value-based relationships with customers to optimize customer service. By leveraging the resources of BT Group within established guidelines, you help in gathering customer information, performing analysis, and understanding customer needs to provide valuable insights for efficient customer issue management. ...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 22 to 37 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potent...

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across...

Role & responsibilities As Manager - Business Operations, you will be the custodian of patient care standards, clinic operations, and team excellence within your assigned city or regional cluster of clinics. This role requires a hands-on leader who can mentor Patient Care Managers (PCMs), ensure seamless clinic functionality, champion patient experience, and maintain brand etiquette across locations. Acting as the bridge between clinic teams and higher leadership, you will uphold discipline, professionalism, and patient-first service while driving operational efficiency and business outcomes at the local level. Key Responsibilities Training & Development Support on-boarding and continuous tr...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 2237 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males – 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potentia...

Payroll Management Recruitment and selection. Training and development. Compensation and benefits. Employee and labour relations. Retention. Safety and health. Corporate Coordination's Statutory & Compliances Management Employee life cycle management

Payroll Management Recruitment and selection. Training and development. Compensation and benefits. Employee and labour relations. Retention. Safety and health. Corporate Coordination's Statutory & Compliances Management Employee life cycle management

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 2237 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males – 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potentia...

Hiring for Customer service (Must have experience in handling escalation call) Location - Thane (West) - Centralised Pick up & drop Salary - Freshers - CTC : 22k Monthly - Subject to deductions Experienced - CTC: 26k Monthly - Subject to deductions (depend on last drawn salary and experience) Qualification -HSC/Graduate with 6 month in handling escalation call. Pick up drop facility from office to thane station. Walk-in Drive Location :l- Teleperformance Ashar IT Park, Wagle Estate, Road No - 16ZB Wing, 2nd Floor, Thane West Interview Timing:9:30 AM to 5:00 PM Email : pranali.kanjojiya2@teleperformancedibs.com Meet: HR Pranali

Candidates should be very proficient in email drafting and in Excel like pivot table, Vlookup, Hlookup, conditional formatting,etc. Excellent communication and interpersonal skills Fluency in English Interested candidates plz call on 9267953621

Interested Candidates can directly come for the f2f Interview at the below address Unit no 508,5th floor, welldone techpark Sector 48,Gurgaon Or you can watsapp your resume at-9910689164 Roles and Responsibilities Manage grievances raised by customers through various channels (email, chat, social media) in a timely and professional manner. Investigate customer complaints thoroughly to identify root causes and implement corrective actions. Escalate complex issues to senior team members or relevant stakeholders when necessary. Develop and maintain effective communication strategies to keep customers informed about the status of their grievances. Ensure compliance with company policies, procedu...

As a Customer Technical Support & Service Coordination Specialist at Cepheid, you will be responsible for providing remote product support to customers requiring assistance with instrumentation, LIS, software, hardware components, and Assays sold and distributed by Cepheid. Your role in the Technical Support Team involves serving as the technical expert in Cepheid's Customer Care experience, providing solutions to customer issues remotely via phone, email, and web. You will also log and maintain all customer queries/complaints in CRM. Additionally, you will support coordination activities to facilitate on-site intervention by Field Service Engineer. In this role, you will have the opportunit...

As a Senior Relationship Manager Equities (No NTB Target), your role will involve generating revenue from customers by constantly interacting with them and disseminating information about the markets and house views. You will work closely with the Relationship Manager (RM) and Branch Manager (BM) on sales strategy, aiming to improve quality and service standards. Cross-selling or passing leads for customers" ancillary requirements through the RM will also be a part of your responsibilities. It is crucial to maintain customer data confidentiality and ensure 100% error-free record of dealing. You must receive and place orders in the trading system while adhering to customer authentication norm...

Answer customer queries promptly Resolve complaints and technical issues Maintain customer interaction records Ensure customer satisfaction through follow-ups Call/WhatsApp HR Manvi @7900814086 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview Perks and benefits Cab facility PF Incentives

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 2237 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males – 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potentia...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

About The Role Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimu...

Customer Service + Renewals Locations: Chennai Languages: Chennai: Tamil + English (12 roles) Eligibility: HSC Pass | Age: 2237 Experience: Min. 1 year in Customer Service / Renewals / Upselling Salary: 18,000 22,000 In-Hand (Based on last drawn) Only for Malayalam candidates exceptional salary approval can be done ( upto 25K as take home) Shift: Females 10 AM to 7 PM | Males – 12 PM to 9 PM Week Offs: 2 Rotational Role & responsibilities Be the dedicated relationship partner for VIP Shaadi members post-sale Understand member preferences and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between potentia...