RELATIONSHIP MANAGEMENT Kolkata- Shyam Bazar branch Job Description Relationship Manager , Handling Affluent customers Wealth Banking Knowledge ( Mutual Funds , Insurance , SIP’s, AIF, family wealth mgmt, Private banking RMs) AUM Size 100 crores & Above Very good Interpersonal skills ( Communication, Negotiation and convincing skills , Outspoken and good at explaining banking products) Good at financial planning Advisory Experience should be more than 6 years - Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. - Provide professional customer service to achieve a high percentage of customer satisfaction and retention. - Manage the portfolio to de-risk against attrition and achieve stability of book. - Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. - Serve as the one-point contact to the High Net Worth customers of the Bank SALES - Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment - Achieve the Targets set in terms of product mix - Induction of all new customers brought in by the Branches & Direct Sales team. - Achieve - best in class- productivity in order to maximize the efficacy of the sales process. - Achieve the budgeted cross sell targets. - Aggressive Sales call plans to acquire large prospective customers through referrals. - Ensure coverage of customer base in accordance with the approved contact plans. - Coordinate customer events for the cluster along with the product team Kindly acknowledge the same. Job Type: Full-time Pay: ₹100,000.00 - ₹3,000,000.00 per month Work Location: In person
As a Relationship Manager at Kolkata- Shyam Bazar branch, your primary responsibility will be handling affluent customers with an AUM size of 100 crores & above. You should possess wealth banking knowledge including Mutual Funds, Insurance, SIPs, AIF, family wealth management, and Private banking RMs. With more than 6 years of experience, you are expected to have very good interpersonal skills such as communication, negotiation, convincing skills, and be outspoken and proficient at explaining banking products. Your financial planning advisory skills should be commendable. Your role involves building and nurturing relationships with existing Priority Customers to increase share of wallet and revenues. Providing professional customer service to ensure a high percentage of customer satisfaction and retention is crucial. You will be managing the portfolio to mitigate risks against attrition and maintain stability of the book. Having comprehensive knowledge of the customer base in terms of their profile, demographics, psychographics, and assets within the Bank and elsewhere is essential. You will serve as the primary contact for the High Net Worth customers of the Bank. In terms of sales, you are expected to generate new business to meet defined targets regarding the number of customers, volumes, and revenue for the segment. Achieving product mix targets and ensuring induction of all new customers brought in by the Branches & Direct Sales team is part of your responsibilities. Maximizing sales process efficacy, achieving budgeted cross-sell targets, and implementing aggressive sales call plans to acquire large prospective customers through referrals are integral to your role. Coordinating customer events for the cluster along with the product team is also a key aspect of your job. This is a full-time position that requires your presence in person at the work location. Kindly acknowledge the same.,
PLease share cv at [email protected] for Delhi/NCR Implementing and executing the Product and Marketing Strategy with complete Business P/L responsibilities Business Promotion: Own and Manage the R&R framework across all channels Partner stakeholders in development of campaigns, marketing tools and collaterals towards promotion of trade and forex products Foster strategic alliances with partners/ agencies/ corporate affiliate relationships towards identification and realization of synergetic opportunities Provide enablers to channel owners which will help them in achieving TFX objectives (goal sheet/contest) Train / Coach Channel Owners for enhancing skills, knowledge and updates on recent product / process changes / key deals Design marketing campaigns and disseminate Sales Literature and Tools Develop and generate effective performance measurement tools for the channel § Benchmarking competition with regard to product/process/service delivery. § Design, Develop and Implement variety of innovative Marketing, promotions / schemes / programs for cross-sell and up-sell of products/services § Identify and Implement the best available and appropriate technology for all the products /channels. Digitization is a key theme for the bank. Critical for the incumbent to work closely with Technology team to identify and implement best available digital solutions for product/ process management of specific products/ channels. § Ensure effective Internal Control systems are in place and related procedures and techniques are developed § Good knowledge of Excel and analytical skills required § Knowledge of trade and forex products preferred Job Type: Full-time Pay: ₹100,000.00 - ₹150,000.00 per month Work Location: In person
PLease share cv at aarti.saini@tenheads.co.in for Delhi/NCR Implementing and executing the Product and Marketing Strategy with complete Business P/L responsibilities Business Promotion: Own and Manage the R&R framework across all channels Partner stakeholders in development of campaigns, marketing tools and collaterals towards promotion of trade and forex products Foster strategic alliances with partners/ agencies/ corporate affiliate relationships towards identification and realization of synergetic opportunities Provide enablers to channel owners which will help them in achieving TFX objectives (goal sheet/contest) Train / Coach Channel Owners for enhancing skills, knowledge and updates on recent product / process changes / key deals Design marketing campaigns and disseminate Sales Literature and Tools Develop and generate effective performance measurement tools for the channel § Benchmarking competition with regard to product/process/service delivery. § Design, Develop and Implement variety of innovative Marketing, promotions / schemes / programs for cross-sell and up-sell of products/services § Identify and Implement the best available and appropriate technology for all the products /channels. Digitization is a key theme for the bank. Critical for the incumbent to work closely with Technology team to identify and implement best available digital solutions for product/ process management of specific products/ channels. § Ensure effective Internal Control systems are in place and related procedures and techniques are developed § Good knowledge of Excel and analytical skills required § Knowledge of trade and forex products preferred Job Type: Full-time Pay: ₹100,000.00 - ₹150,000.00 per month Work Location: In person
PLease share cv at aarti.saini@tenheads.co.in for Delhi/NCR Implementing and executing the Product and Marketing Strategy with complete Business P/L responsibilities Business Promotion: Own and Manage the R&R framework across all channels Partner stakeholders in development of campaigns, marketing tools and collaterals towards promotion of trade and forex products Foster strategic alliances with partners/ agencies/ corporate affiliate relationships towards identification and realization of synergetic opportunities Provide enablers to channel owners which will help them in achieving TFX objectives (goal sheet/contest) Train / Coach Channel Owners for enhancing skills, knowledge and updates on recent product / process changes / key deals Design marketing campaigns and disseminate Sales Literature and Tools Develop and generate effective performance measurement tools for the channel § Benchmarking competition with regard to product/process/service delivery. § Design, Develop and Implement variety of innovative Marketing, promotions / schemes / programs for cross-sell and up-sell of products/services § Identify and Implement the best available and appropriate technology for all the products /channels. Digitization is a key theme for the bank. Critical for the incumbent to work closely with Technology team to identify and implement best available digital solutions for product/ process management of specific products/ channels. § Ensure effective Internal Control systems are in place and related procedures and techniques are developed § Good knowledge of Excel and analytical skills required § Knowledge of trade and forex products preferred Job Type: Full-time Pay: ₹100,000.00 - ₹150,000.00 per month Work Location: In person
As the person responsible for the formulation, review, and implementation of credit policy for the Personal Loan business, your primary focus will be to ensure compliance with regulatory requirements and business needs. Additionally, you will oversee portfolio monitoring activities and ensure proper governance of credit decision systems. Your key responsibilities will include: - Formulating and implementing policies, procedures, and guidelines for credit appraisal, credit risk models, and frameworks. - Collaborating with cross-functional teams to drive the credit policy agenda and ensure the correct implementation of credit policy guidelines in origination systems and decisioning platforms. - Managing the Rule engine for credit decisions. - Analyzing market trends and benchmarking policies with industry standards. - Establishing a robust Credit Analytic Framework to identify early warning signals, credit risk process inputs, and customer segment-wise risk factors. - Conducting portfolio analysis, monitoring, trigger reviews, and delinquency control. - Identifying and implementing system and process improvements to ensure accurate and thorough data for high-quality analysis. - Driving portfolio management initiatives through the credit cycle management framework in collaboration with other teams. - Managing the interface with External/Internal Auditors and designing controls to meet regulatory and internal requirements. - Collaborating with the credit systems support team to implement key credit policy criteria in relevant credit acceptance and evaluation systems. - Developing and implementing training programs to enhance team quality and productivity. Furthermore, you will be required to: - Perform competition benchmarking and periodically review policies and programs. - Monitor and report on portfolio quality across various dimensions to stakeholders. - Utilize data and analytics for portfolio health tracking and continuous improvement of policies and processes. - Conduct training and address queries related to Product Policy for the line team. - Liaise with the internal IT team for coding of policies and program scorecards, vetting, and testing of BRE/scorecards. - Review and maintain BRE rules, scorecards, STP journeys, and other digital initiatives. To be successful in this role, you should possess the following qualifications and skills: - Post Graduate/MBA/CA with at least 7 years of relevant experience. - Experience in Policy/Portfolio monitoring for Personal Loans. - Proficiency in analyzing market trends, benchmarking policies, and creating/testing Business Rule Engine rules. - Strong communication and interpersonal skills. This is a full-time position that requires you to work in person at the designated location. If you are interested in this opportunity, please speak with the employer at +91 8930862419.,
You will be responsible for formulating, reviewing, and implementing the credit policy for the Personal Loan business in compliance with regulatory and business requirements. This includes overseeing portfolio monitoring and ensuring policy governance on credit decision systems. Your key responsibilities will include formulating and implementing policies, procedures, and guidelines for credit appraisal, credit risk models, and frameworks. You will collaborate with cross-functional teams to drive the credit policy agenda and ensure the correct implementation of credit policy guidelines in origination systems and decisioning platforms. You will manage the Rule engine for credit decisions and analyze market trends and practices to benchmark policies with the market. Establishing a robust Credit Analytic Framework to identify early warning signals, credit risk process inputs, and customer segment-wise risk factors will also fall under your purview. Additionally, you will analyze the portfolio, ensure portfolio monitoring, trigger reviews, and delinquency control. Identifying and implementing system and process improvements to ensure accurate and thorough data is available to support high-quality analysis will be part of your responsibilities. You will drive portfolio management initiatives through the credit cycle management framework by collaborating with product managers, the credit approval team, credit operations team, and collection team. Managing the interface with External/Internal Auditors to design controls meeting all regulatory and internal requirements will also be crucial. Working closely with the credit systems support team to implement key credit policy criteria in relevant credit acceptance and evaluation systems will be essential. You will also assist in developing and implementing training programs to enhance the quality and productivity of the team. This is a full-time job that requires you to work in person at the designated work location.,
Identify and acquire new CA customers in the assigned geographic catchment area Source quality Current Accounts —ensuring the right product mix and segment alignment Ensure customer onboarding and initial activation within defined turnaround times (KYC, documentation, welcome kit, etc.) Drive digital banking adoption and manage activation metrics (M+1 funding/use of account) Provide feedback on market trends, competition, and opportunities to Business Relationship Leaders Achieve monthly customer acquisition targets as per bank’s sales norms Ensure strict compliance with KYC, Sales Process, RBI and internal policies Job Type: Full-time Pay: ₹400,000.00 - ₹500,000.00 per month Work Location: In person Speak with the employer +91 8930862419
As a customer acquisition specialist, your primary responsibility will be to identify and acquire new CA customers within the designated geographic catchment area. It is crucial to source quality Current Accounts by ensuring the right product mix and segment alignment. Your role will involve facilitating customer onboarding and initial activation within specified turnaround times, including managing KYC procedures, documentation, and welcome kit distribution. In addition, you will be expected to drive digital banking adoption among customers and monitor activation metrics such as M+1 funding and account usage. Providing valuable feedback on market trends, competition analysis, and potential opportunities to Business Relationship Leaders will be an essential part of your duties. Meeting monthly customer acquisition targets set by the bank's sales norms is paramount, while maintaining strict compliance with KYC regulations, Sales Process guidelines, RBI regulations, and internal policies. This is a full-time position that requires you to work in person at the designated location. If you are interested in this opportunity, please contact the employer at +91 8930862419 for further discussion.,
Senior Relationship Manager – Equities (No NTB Target) Generate revenue from customers through constant interaction and information dissemination of the markets and house views. Work closely with the RM and BM on sales strategy and improvement of quality and service standards. Cross-sell or pass leads for customer’s ancillary requirements through the RM. Maintain customer data confidentiality. Receive and place orders in the trading system ensuringc adherence to customer authentication norms. Strive for a 100% error free record of dealing. Adhere in letter and spirit to the Do’s and Don’ts for dealers rolled out by the compliance dept. Attend to customer queries and complaints in a professional manner and in accordance with the policy on complaint management Qualifications: Any Graduate degree Languages: English Job Type: Full-time Pay: ₹11,112.70 - ₹39,437.73 per month Work Location: In person
Relationship Management § Manages around 60 to 80 HNI NRI customers and has demonstrated acumen for business acquisition of HNI/NRI customers in the existing portfolio on Y2Y basis e § Candidate should have a clear focus on large value to grow the GIB book size for the branch § Sources a minimum of 2 to 3 new HNI NRI relationships (GIB Yes First) every month and also focus on FCNR/NRE/NRO term deposits § undertakes cross sell of third party products like Life Insurance and Mutual Funds § Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year. § Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training. § Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. § Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks § Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. § Executes the established internal control systems and compiles relevant information for departmental audits, as necessary. § Coordinate with product and programs teams to drive channel activities and initiatives § Connect with Business Banking RM’s, ADM, RBDL, PSM to maximize leads and generate cross sell opportunities Job Type: Full-time Pay: ₹9,984.96 - ₹38,353.99 per month Work Location: In person
Relationship Management § Manages around 60 to 80 HNI NRI customers and has demonstrated acumen for business acquisition of HNI/NRI customers in the existing portfolio on Y2Y basis e § Candidate should have a clear focus on large value to grow the GIB book size for the branch § Sources a minimum of 2 to 3 new HNI NRI relationships (GIB Yes First) every month and also focus on FCNR/NRE/NRO term deposits § undertakes cross sell of third party products like Life Insurance and Mutual Funds § Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year. § Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training. § Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. § Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks § Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. § Executes the established internal control systems and compiles relevant information for departmental audits, as necessary. § Coordinate with product and programs teams to drive channel activities and initiatives § Connect with Business Banking RM’s, ADM, RBDL, PSM to maximize leads and generate cross sell opportunities Job Type: Full-time Pay: ₹9,984.96 - ₹38,353.99 per month Work Location: In person
Please share cv at aarti.saini@tenheads.co.in Looking for Corporate salary manager for Vadodara location Support Senior Relationship Managers to drive sales and revenue through managing and expanding relationships with large corporate clients Conduct market research, client meetings, and portfolio development Generate revenue via cross-selling wholesale banking products Structure deals, prepare credit proposals, coordinate with CAD and Risk stakeholders Handle documentation, CRM updates, and maintain compliance & audit standards Take ownership of learning, define performance goals, and manage internal controls Job Type: Full-time Pay: ₹8,140.46 - ₹58,041.32 per month Work Location: In person Speak with the employer +91 8930862419
Relationship Management § Manages around 60 to 80 HNI NRI customers and has demonstrated acumen for business acquisition of HNI/NRI customers in the existing portfolio on Y2Y basis e § Candidate should have a clear focus on large value to grow the GIB book size for the branch § Sources a minimum of 2 to 3 new HNI NRI relationships (GIB Yes First) every month and also focus on FCNR/NRE/NRO term deposits § undertakes cross sell of third party products like Life Insurance and Mutual Funds § Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year. § Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training. § Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. § Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks § Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. § Executes the established internal control systems and compiles relevant information for departmental audits, as necessary. § Coordinate with product and programs teams to drive channel activities and initiatives § Connect with Business Banking RM’s, ADM, RBDL, PSM to maximize leads and generate cross sell opportunities Job Type: Full-time Pay: ₹11,448.44 - ₹36,160.29 per month Work Location: In person Speak with the employer +91 8930862419
Please share cv at aarti.saini@tenheads.co.in Role Summary: Responsible for acquiring and managing Young Professional (YP) customer relationships, driving sales of CASA, assets, and third-party products, while ensuring high service standards and compliance. Key Responsibilities: Acquire and activate new YP customer accounts (CASA, assets, credit cards, loans, insurance, investments). Achieve sales targets across liability, asset, and fee income products. Cross-sell banking products and ensure deepening of customer relationships. Deliver superior customer service and ensure high customer satisfaction. Ensure adherence to KYC, AML, and compliance guidelines. Job Type: Full-time Pay: ₹11,549.37 - ₹36,014.68 per month Work Location: In person Speak with the employer +91 8930862419
Please share cv at aarti.saini@tenheads.co.in As required: Independently conduct branch audits. (Will involve regular travelling). Participate in audits of various Businesses with particular emphasis on Product / Operations audits. Assist in Planning, designing and implementation of risk-based audit plans to ensure safety and soundness of the Bank. Ensure completion of assigned audits and documentation of work papers on time. Track status of issues reported. Assist in keeping relevant processes benchmarked to Best Practices and peer banks. Assist in keeping Audit Procedure Manual and checklists current and updated. Devise audit checklists for use of internal/concurrent Auditors and test products along with processes/procedures to foresee pitfall and bottlenecks and ensure these are audited/resolved. Provide improvement/ suggestions to existing process / systems to line management Job Type: Full-time Pay: ₹21,248.58 - ₹64,015.43 per month Work Location: In person Speak with the employer +91 8930862419
1. Organisation Unit Purpose (why does the unit exist? What are the results the unit is expected to deliver?) Retail Cards is the most profitable of the retail businesses and has a strong growth demonstrated in the last 7 years, Cards today is the largest contributor among assets in Emirates NBD Terms of profits (Both in terms of absolute amount and as % return on Total Assets) and seen as growth engine for the retails bank. In the current economic environment, the challenge of sustaining profitability and growing loyalty require a strong focus on managing the Customer Experience through robust operational processes. A key aspect of this is the Management of fraud. 2. Job Purpose (Why does the job exist? What is the unique contribution made by the job holder?) To Monitor Cards transactions declines in real time in Falcon system and to initiate communication with the cardholder via calls to inform on the declines and assist them with completing the transactions whenever is applicable. Key responsibilities of the role include: 1. Transaction Monitoring: Monitor credit and debit card transactions for declines. 2. Alert Monitoring: monitor alerts generated by Falcon system to obtain potential recovery. 3. Policy Adherence: Ensure compliance with security policies, procedures, and regulations related to cards transactions. 4. Customer Support: Assist customers in resolving transactions authorization-related issues and provide guidance on completing the transactions. 5. Documentation: Maintain detailed records of alerts reviewed, actions taken, and outcomes for auditing purposes. 6. Overall, the role involves a combination of technical skills and Customer Service skills to ensure maximum customer experience and profitability Job Type: Full-time Pay: ₹100,000.00 - ₹150,000.00 per month Work Location: In person
Increased product penetration and x-sell ratio across retail banking Quantitative ▪ Develop a Next Best Product/Action framework using propensity models to maximize campaign effectiveness ▪ Study behavioral trends to enable real-time marketing ▪ Mine SME data for Trade Finance X-Sell 2. Tackle Customer Attrition Quantitative ▪ Develop a proactive retention model to identify attrition at early stage ▪ Develop retention framework to increase engagement of potential attritors 3. Increase multi-channel Customer Engagement. Quantitative ▪ Develop an engagement index to measure level of customer stickiness ▪ Develop frameworks to increase engagement across channels 4. Personalization Qualitative ▪ Manage and enhance Customer Personas to reflect changes in portfolio ▪ Enable real-time marketing through real-time insights ▪ Develop algorithms to leverage its use on Website, Online Banking and Mobile App 5. Customer Lifetime Value Qualitative ▪ Manage and enhance Customer Lifetime Value ▪ Drive Customer-Level view ▪ Pricing Strategy Job Type: Full-time Pay: ₹100,000.00 - ₹1,500,000.00 per month Work Location: In person
As a Senior Relationship Manager Equities (No NTB Target), your role will involve generating revenue from customers by constantly interacting with them and disseminating information about the markets and house views. You will work closely with the Relationship Manager (RM) and Branch Manager (BM) on sales strategy, aiming to improve quality and service standards. Cross-selling or passing leads for customers" ancillary requirements through the RM will also be a part of your responsibilities. It is crucial to maintain customer data confidentiality and ensure 100% error-free record of dealing. You must receive and place orders in the trading system while adhering to customer authentication norms and following the Dos and Don'ts for dealers provided by the compliance department. Additionally, attending to customer queries and complaints in a professional manner in accordance with the policy on complaint management is essential. Qualifications: - Any Graduate degree - Languages: English In this full-time role, you will be required to work in person.,
Department -Credit Audit Independently conduct Credit audits. · Participate in audits of various Businesses with particular emphasis on Product / Operations audits. · Assist in Planning, designing and implementation of risk based audit plans to ensure safety and soundness of the Bank. · Ensure completion of assigned audits and documentationion of work papers on time. · Track status of issues reported · Assist in keeping relevant processes benchmarked to Best Practices and peer banks. · Assist in keeping Audit Procedure Manual and checklists current and updated. · Devise audit checklists for use of internal/concurrent Auditors and test products along with · processes/procedures to foresee pitfall and bottlenecks and ensure these are audited/resolved. · Provide improvement/ suggestions to existing process /systems to line management · Provide oversight to the Concurrent Audit process. · Ensure submission of concurrent audit reports on time · Ensure regular update of concurrent audit checklists · Ensure appropriate review of concurrent audit issues · Ensure follow-upØ & rectification of concurrent audit issues Job Type: Full-time Pay: ₹300,905.81 - ₹680,416.77 per year Work Location: In person