Opening in Leading MNC Bank as Fraud Risk Manager

1. Organisation Unit Purpose (why does the unit exist? What are the results the unit is expected to deliver?)

Retail Cards is the most profitable of the retail businesses and has a strong growth demonstrated in the last 7 years, Cards today is the largest contributor among assets in Emirates NBD Terms of profits (Both in terms of absolute amount and as % return on Total Assets) and seen as growth engine for the retails bank.

In the current economic environment, the challenge of sustaining profitability and growing loyalty require a strong focus

on managing the Customer Experience through robust operational processes. A key aspect of this is the Management of fraud.

2. Job Purpose (Why does the job exist? What is the unique contribution made by the job holder?)

To Monitor Cards transactions declines in real time in Falcon system and to initiate communication with the cardholder via calls to inform on the declines and assist them with completing the transactions whenever is applicable.

Key responsibilities of the role include:

1. Transaction Monitoring: Monitor credit and debit card transactions for declines.

2. Alert Monitoring: monitor alerts generated by Falcon system to obtain potential recovery.

3. Policy Adherence: Ensure compliance with security policies, procedures, and regulations related to cards transactions.

4. Customer Support: Assist customers in resolving transactions authorization-related issues and provide guidance on completing the transactions.

5. Documentation: Maintain detailed records of alerts reviewed, actions taken, and outcomes for auditing purposes.

6. Overall, the role involves a combination of technical skills and Customer Service skills to ensure maximum customer experience and profitability

Job Type: Full-time

Pay: ₹100,000.00 - ₹150,000.00 per month

Work Location: In person