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BT Group
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Customer Service Advisor

Customer Service Advisor

BT Group

2 - 6 years

0 Lacs

haryana

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service management billing communication complaint management technical support stakeholder management continuous improvement innovation chat support decisionmaking problemsolving inclusive leadership growth mindset

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Service Advisor 2 specializing in Chat Support at BT Group, you will be a crucial part of assisting customers through various channels. Your main focus will be on providing exceptional customer value and success by utilizing your knowledge of the company's solution portfolio. You will work with some supervision to implement specific Customer Service management plans and build value-based relationships with customers to enhance service delivery. Key Responsibilities: - Gather customer information, analyze data, and understand customer needs to offer valuable insights for efficient issue resolution. - Work within established guidelines to perform tasks and contribute to the continuous improvement of customer service processes. - Utilize your expertise in billing, communication, complaint management, and technical support to deliver exceptional service. Qualifications Required: - Strong decision-making skills, effective problem-solving abilities, and adept stakeholder management. - Commitment to continuous improvement and inclusive leadership to help achieve team objectives and vision. - Demonstrated growth mindset, willingness to embrace challenges, and drive innovation for personal and organizational growth.,

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BT Group

Telecommunications

London Ipswich

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Customer Service Advisor