55 Inclusive Leadership Jobs

You will be working as a Customer Service Advisor 2, providing support to customers across all channels to ensure customer value and success through expert knowledge of the BT Group's solution portfolio. Your role involves implementing specific Customer Service management plans, building strong relationships with customers, analyzing customer information, understanding their needs, and offering insights for efficient issue management. Additionally, you will be part of the team that identifies and implements continuous improvement opportunities to enhance customer service processes. Your key responsibilities will include: - Assisting in the implementation of specific Customer Service manageme...

You will be supporting content and campaign activities as a Content & Campaign Professional to enhance brand awareness, strengthen client perceptions, and increase engagement and loyalty with clients and target audiences. - Support the execution of BT Group's content and campaign strategy to achieve commercial and marketing objectives. - Assist in implementing content programs that provide measurable value to BT Group's digital profile, SEO, and web traffic. - Contribute to BT Group's brand positioning through external communications as part of the content strategy and plan. - Provide information and data for analysis to help campaign teams make data-driven recommendations for improving resu...

As a Customer Service Advisor 2 at BT Group, your role is crucial in delivering customer value and success through support excellence and expertise in the BT Group's solution portfolio. Your key responsibilities include: - Assisting in the implementation of specific Customer Service management plans under supervision. - Creating value-based relationships with customers to optimize customer service using BT Group's resource pool within guidelines and with some supervision. - Gathering customer information, performing analysis, understanding customer needs, and providing customer service insight for efficient management of customer issues. - Executing and delivering work often covered by exist...

Role Overview: You will be supporting the execution of the software engineering strategy and roadmap that aligns with BT's commercial strategy. Your role will involve working on cross-functional projects, delivering technical solutions, and participating in a team that focuses on innovation and engineering excellence. Key Responsibilities: - Support the implementation of technical solutions for customers and colleagues, resolving inter-system issues within cross-functional squads. - Assist in making technical decisions, technology choices, and architecture for high-performance products and platforms, balancing short-term impact with long-term transformation. - Contribute to designing and dev...

Role Overview: As a Customer Solutions Design Professional, you will play a crucial role in supporting the creation of end-to-end technical designs and solutions that meet the needs of customers. Your responsibilities will include capturing business requirements, translating them into high-quality technical solutions, resolving design issues, and designing scalable, adaptable, and cost-effective solutions in alignment with business needs and technical strategies. Key Responsibilities: - Support the capture of business requirements and translate them into high-quality technical solutions using standard solution approaches. - Contribute to resolving issues that arise during the design process....

Role Overview: You will join the Site Projects organization within the bpTSI discipline engineering team as a Senior Mechanical Engineer. In this role, you will provide deep static mechanical engineering expertise, judgment, and support to bp's global portfolio of projects. Your responsibilities will include driving project delivery through Engineering, Procurement, and Construction (EPC) partners, providing technical guidance, and overseeing static mechanical and piping aspects for various project stakeholders. Your base will be at the bp TSI Pune office with occasional work at major engineering contractor offices. Key Responsibilities: - Provide static mechanical engineering expertise to P...

As the Senior Service Governance & Insights Manager at BT Group, your role is crucial in developing insights and analysis to drive service improvement, deepen customer value, and ensure compliance with regulatory standards. Your responsibilities will include: - Owning and managing GBS Capacity Planning, Forecasting, Scheduling, and real-time WFM services for the CSS area. - Driving and managing planning KPIs, fixing leakages, and ensuring streamlined delivery in the CSS area. - Managing MTP plans, TLR variance, and resources across core GBS sites in India, including hiring and training plans. - Acting as the single point of contact for governance, validating volume and contract demand, and e...

As a Learning & Skills Delivery Trainer at BT Group, your role is crucial in facilitating high-quality learning experiences by delivering engaging curriculums and learning resources. Your main focus will be on supporting and collaborating with the Learning teams to engage BT Group's audiences through training initiatives and curriculums, enhancing organizational capability and providing a positive learner experience. You will design and deliver effective training solutions in alignment with the BT Group's learning strategy. Your responsibilities will include: - Collecting feedback from training participants to enhance curriculums - Designing and delivering engaging learning activities at var...

Role Overview: The Learning & Skills Delivery Trainer role is crucial in facilitating the execution of leading learning experiences by delivering high-quality curriculums and engaging learning resources and activities. You will collaborate with Learning teams to engage BT Group's audiences with curriculums and training initiatives. Your responsibilities will include delivering learning solutions to enhance organizational capability and learner experience, supporting the design and delivery of effective training solutions aligned with the BT Group's learning strategy. By conducting exercises and workshops, you will deliver engaging learning activities at various levels within the organization...

As a Customer Solutions Design Professional, you play a crucial role in supporting the creation of end-to-end technical designs and solutions that effectively meet customer needs. Your responsibilities include capturing business requirements, translating them into high-quality technical solutions using standard approaches, and contributing to issue resolution during the design phase to ensure alignment with specific requirements and the broader technical strategy. Key Responsibilities: - Designing scalable, adaptable, and cost-effective solutions in accordance with business needs - Managing the integration of designs, ensuring adherence to architectural principles and policies - Conducting r...

Role Overview: As a Customer Service Advisor 2 specializing in Chat Support at BT Group, you will be a crucial part of assisting customers through various channels. Your main focus will be on providing exceptional customer value and success by utilizing your knowledge of the company's solution portfolio. You will work with some supervision to implement specific Customer Service management plans and build value-based relationships with customers to enhance service delivery. Key Responsibilities: - Gather customer information, analyze data, and understand customer needs to offer valuable insights for efficient issue resolution. - Work within established guidelines to perform tasks and contribu...

Role Overview: As a Customer Service Advisor 2 at BT Group, you play a crucial role in assisting customers across all channels. Your focus is on delivering exceptional customer value and success through support excellence and expertise in the company's solution portfolio. With some supervision, you contribute to the implementation of specific Customer Service management plans and create value-based relationships with customers to optimize customer service. By leveraging the resources of BT Group within established guidelines, you help in gathering customer information, performing analysis, and understanding customer needs to provide valuable insights for efficient customer issue management. ...

In this role as a Customer Solutions Design Specialist, you will play a crucial part in creating end-to-end technical designs that align with business requirements and cater to customer needs, while considering the impact on various technical and business aspects. **Role Overview:** You will independently handle various workstreams to translate detailed customer technical requirements into comprehensive solution designs following design methodologies. Additionally, you will manage the technical direction, recommend optimum solution designs, and oversee review processes for new developments and existing products and services. Your responsibilities will also include driving design and delivery...

The Commercial Professional plays a crucial role in delivering commercial and contract processes, overseeing major deals within the BT Group's services and product portfolio, and ensuring effective risk management and cost control. You will support commercial teams and sales teams in developing successful outcomes through contract support. Additionally, you will assist in the commercial proposition, structure development, and financial performance monitoring for mid-sized opportunities. Your responsibilities will also include managing contractual risks, maintaining customer relationships, and ensuring delivery within service level agreements. Furthermore, you will contribute to resolving hig...

The Network Engineering Specialist undertakes engineering activities that contribute towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. You will be responsible for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components. Additionally, you will implement new and enhanced network technology aligning with customers" strategic direction for enterprise and remote site connectivity and maintain standards for global network infrastructure including wireless, LAN, and SD-WAN networks and connec...

The Financial Planning & Analysis Analyst executes financial analysis to support Group/Business Unit activities, maintaining the integrity and effectiveness of accounting and reporting, in accordance with best practice corporate governance, and ensuring effective risk mitigation, in alignment with Group business objectives. Provides finance analysis and input to support the Group and/or Unit activity. Executes a range of financial analysis, preparation of reports and other finance activities to support Business Area/Unit finance priorities, working across the Finance teams as required. Delivers forecasts and budgets in line with best practices and the broader business context, using appropri...

Security is not always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. This is an opportunity for you to play your part and protect our company, our customers, and our communities from cyberattacks. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You will learn from those around you, and from outstanding training and...

The Content & Campaign Professional role is crucial to supporting content and campaign activities as well as marketing initiatives aimed at enhancing brand awareness and reinforcing relationships with clients and target audiences. Your responsibilities will revolve around executing BT Group's content and campaign strategy to achieve commercial and marketing objectives, developing content programs that bring tangible value to BT Group's digital profile and SEO, participating in activities that shape BT Group's brand positioning, and analyzing data to make strategic, data-driven recommendations for improving results and client retention. Additionally, you will be involved in utilizing multi-ch...

The Service Management Advisor 3 plays a crucial role in facilitating the delivery of customer services, ensuring that contracted services are effectively provided from a technical standpoint and are in alignment with all operational requirements. Your primary responsibilities will include assisting in service delivery activities to ensure the timely achievement of milestones and dates within the specified quality and cost parameters. You will collaborate with key customer contacts to maintain an efficient end-to-end service relationship throughout service lifecycles. Additionally, you will gather information and recommendations to support service review meetings and joint escalation calls w...

The Project Professional role is crucial in supporting the planning, execution, and delivery of complex projects in alignment with BT Group strategies and external customer contractual requirements. You will work with an integrated team to deliver small-scale projects/programmes on time, within budget, and meeting quality criteria from conception to market launch. Additionally, you will support complex and large-scale projects with regional impact by coordinating execution, analysis, recommendation, and implementation, ensuring technical proficiency. Your responsibilities will include supporting issue escalations, identifying project risks and dependencies, and managing project changes while...

As a Customer Solutions Design Professional, your role is crucial in supporting the creation of end-to-end technical designs and solutions that effectively meet customer needs. You will play a key role in translating business requirements into high-quality technical solutions using standard approaches, contributing to issue resolution during the design phase, and designing scalable, adaptable, and cost-effective solutions aligned with business needs. Your responsibilities will include designing solutions based on specific requirements, ensuring integration with the wider technical strategy, adhering to architectural principles and policies, conducting root cause analysis for design-related i...

As the Director of the Application Engineering Center at ValueMomentum, you will lead the development of cutting-edge digital products and applications that align engineering efforts with strategic business objectives. Your role will involve designing and implementing innovative roadmaps to adopt the latest technologies, ensuring the delivery of scalable and secure solutions. You will be responsible for fostering a culture of continuous improvement, agility, and innovation across multidisciplinary teams. Your leadership will extend to driving pre-sales efforts by collaborating with stakeholders to craft compelling, client-aligned solutions. You will lead the implementation and scaling of the...

As a Manager Controls and Insights at BT, you will play a crucial role in managing a team to resolve complex client issues and ensure excellent service outcomes for our customers. Your responsibilities will include driving account-centricity, managing service level agreements, maintaining alignment with strategic business objectives, and continuously improving service delivery. You will be responsible for managing service review management, reporting performance against internal KPIs and SLAs, identifying service risks, and implementing service improvement plans. Additionally, you will lead periodic status and risk discussions with programme partners, implement agile practices and continuous...

The Customer Solutions Design Analyst plays a crucial role in assisting the creation of end-to-end technical designs and solutions that align with customer requirements. In this position, you will be responsible for capturing customer technical needs and translating them into solution designs using standard methodologies. Your involvement will extend to supporting customer solution design engagement, contributing to statement of work creation, and assisting in review and validation processes for new developments and existing products and services. Additionally, you will play a key role in customer migration planning and implementation, change management, and ensuring that designs adhere to a...

The Business Intelligence Team Lead position at BT Group is a critical role within the Strategy and Business Intelligence unit of Finance & Business Services. As a Data Analytics Professional, you will play a key role in supporting the collection, analysis, interpretation, and presentation of data to facilitate strategic decision-making for the organization. Your responsibilities will include acquiring, processing, integrating, and cleaning data from various sources, utilizing a range of tools to automate data collection, and constructing reports following established procedures. You will conduct initial data investigations and analysis to identify data trends, contribute to the development ...