Sales Coach Professional

Role Overview: As a Customer Service Professional at BT Group, your primary responsibility will be to support customers across all channels, ensuring customer value and success through support excellence and expertise in the BT Group's solution portfolio. You will play a crucial role in implementing customer service management plans to realize customer value, drive retention, and facilitate renewals. Additionally, you will monitor and report on various customer service metrics to uphold BT Group standards and foster value-based relationships with customers. Key Responsibilities: - Support the implementation of specific customer service management plans to ensure customer value realization, retention, and renewals. - Monitor and report customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards. - Build value-based relationships with customers to optimize customer service and leverage the BT Group's resource pool. - Execute a range of customer, operational, project, and service activities within the Customer Service team and related teams, following guidelines and policies. - Assist in implementing ways to improve working processes within the area of customer service responsibility. Qualifications Required: - Complaint Management - Communication skills - Issue Diagnosis proficiency - Continuous Improvement mindset - Issue Resolution capabilities - Problem-Solving skills - Customer Experience enhancement - Commercial Acumen - Time Management abilities - Customer Relationship Management expertise - Feedback Management proficiency - Technical Support knowledge - Decision-Making skills - Business Process Improvement capabilities - Growth Mindset - Stakeholder Management proficiency - Conflict Resolution skills - Inclusive Leadership qualities (Note: Any additional details of the company were not present in the provided job description),