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BT Group
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Business Service Support Advisor

Business Service Support Advisor

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

BT Group

2 - 6 years

0 Lacs

delhi

Posted:21 hours ago| Platform: Shine logo

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Skills Required

billing communication complaint management continuous improvement customer relationship management escalation management information management issue resolution problem solving requirements analysis stakeholder management technical support time management decision making growth mindset inclusive leadership

Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as a Customer Service Advisor 2, providing support to customers across all channels to ensure customer value and success through expert knowledge of the BT Group's solution portfolio. Your role involves implementing specific Customer Service management plans, building strong relationships with customers, analyzing customer information, understanding their needs, and offering insights for efficient issue management. Additionally, you will be part of the team that identifies and implements continuous improvement opportunities to enhance customer service processes. Your key responsibilities will include: - Assisting in the implementation of specific Customer Service management plans with supervision - Building value-based relationships with customers to optimize customer service and utilize the BT Group's resource pool effectively - Gathering customer information, performing analysis, and comprehending customer needs - Providing insights for efficient issue management - Contributing to the implementation of continuous improvement opportunities to enhance customer service team processes The qualifications required for this role are: - Billing - Communication - Complaint Management - Continuous Improvement - Customer Relationship Management - Decision Making - Escalation Management - Growth Mindset - Inclusive Leadership - Information Management - Issue Resolution - Problem Solving - Requirements Analysis - Stakeholder Management - Technical Support - Time Management,

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BT Group

Telecommunications

London Ipswich

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Business Service Support Advisor