As a Network Engineering Professional, you play a crucial role in supporting the delivery of engineering activities that meet client technical requirements. By deploying optimal networking and connectivity solutions, you enable clients and the enterprise to achieve their operational and business goals. Your responsibilities include supporting routine daily activities such as system design, testing, maintenance, and ongoing support of all network infrastructure components. You will also assist in implementing enhanced network technology aligned with customers" strategic direction for enterprise and remote site connectivity. Following standards for global network infrastructure, including wireless, LAN, and SD-WAN networks and connectivity, is essential. Additionally, you will support the installation, testing, and setup of new network hardware, both physical and virtual, such as firewalls, routers, switching, and monitoring hardware and software. Your role involves executing engineering efforts to ensure the currency and supportability of networking technology. Collating data, reports, and information for technology lifecycle planning, contributing to the development of technology roadmaps, and Network Health Assessments are part of your duties. You will organize material and data for documentation, knowledge transfer, and training to successfully implement new solutions into the support organization. Furthermore, you will contribute to the implementation of core and cloud infrastructure security measures to manage risks and exposure, as well as support in improving working processes within Network Engineering. In terms of skills, you should possess expertise in troubleshooting, customer service, escalation management, continuous improvement, health & safety, network delivery, network security, network testing, network configuration, technical documentation, network integration, network implementation, requirements management, incident management, event planning, decision making, growth mindset, and inclusive leadership. Our leadership standards focus on inclusivity, safety, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. Located in Gurugram, India, you will work at 25A DLF City Phase-III.,
The role of a Sales Capability Development Specialist at BT Business is crucial for the success of the organization. Your primary responsibility will be to support the Global, Corporate & Public Sector, Wholesale & ROI sales colleagues in enhancing their sales capabilities. By delivering effective sales training, performance coaching, and deal coaching, you will ensure that the sales professionals and managers are equipped to achieve their targets and contribute to the overall growth plans of the company. As a Sales Capability Development Specialist, you will collaborate with Sales Units, Learning Managers, and Commercial teams to create local Business Unit capability plans. Your role will involve delivering Accredited Sales Methodologies such as Corporate Visions and Account Planning tooling like Altify. You will provide interventions through various modalities, support sales professionals at all levels, and drive the application of learning into day-to-day sales practices. Additionally, you will offer targeted deal coaching to help sellers construct and close complex and value-driven sales deals successfully. By analyzing sales performance metrics and behaviors, you will identify areas for improvement and contribute to the development of local capability plans. Staying updated with the latest sales trends and collaborating with external vendors to enhance skills and methodologies will also be part of your responsibilities. To excel in this role, you must possess outstanding facilitation skills to drive behavioral change in senior sales professionals. Knowledge of diverse sales methodologies, business acumen, stakeholder management, and analytical thinking are essential. Your ability to adapt to changing demands, drive continuous improvement, and apply learning principles effectively will be crucial for success. The ideal candidate will have a deep understanding of sales capability and behavioral psychology, with experience in facilitating sales methodology programs at a senior level. Accreditation in leading B2B Sales Methodologies and Account Planning systems, along with a strong external network in sales performance, will be advantageous. Your collaborative, inspiring, and commercially astute approach will help you succeed in this role. BT is committed to fostering a diverse and inclusive workplace where everyone can thrive. If you are excited about this opportunity and believe you can contribute positively, we encourage you to apply, even if you do not meet every single requirement listed. Your unique experiences and perspectives may make you the perfect candidate for this role or other positions within our team. Join us at BT and be part of a transformative journey that impacts lives and businesses globally.,
As part of the Simplify programme, you will be joining a team that is leading the digital transformation for BT's Digital Consumer experiences. You will play a crucial role in transforming the IT landscape to ensure future business support. Your primary responsibility will be leading the build-out of APIs using microservices-based architecture and cloud-native technologies to enhance customer interactions with BT. This hands-on role will involve collaborating with the IT team and Consumer colleagues within the Digital Platform tribe, offering opportunities to work with the latest technologies and design patterns to push boundaries and deliver exceptional results. Your key responsibilities will include: - Creating a comprehensive test strategy and test plans for the product. - Developing and executing test cases for the software product. - Collecting and reporting quality metrics from test execution. - Supporting troubleshooting and addressing issues with applications and dev/test environments. - Maintaining existing automation test frameworks. - Collaborating with developers to design testing strategies for features and automate them. - Resolving issues efficiently by working closely with the development and product management teams. - Performing exploratory and regression testing. - Raising bugs and communicating with developers for timely resolution. - Working with the product team to clarify requirements and functionality. - Implementing new ideas and thinking boldly to drive innovation. Job Requirements: - Educational qualification: BE/B.Tech. - 3-6 years of experience in QA with expertise in API and Functional Testing, along with Python programming. - Ability to understand business and functional requirements and write, review, and maintain test cases. - Experience in developing, executing, and maintaining automation scripts using Selenium and Cucumber. - Proficiency in enhancing existing automation frameworks and modifying scripts. - Conducting manual and automated testing according to test plans and timelines. - Familiarity with frameworks like Cucumber, BDD, and others. - Strong adherence to standardized QA policies, processes, and documentation standards. - Proven track record of working in an agile environment with product management and developers. - Excellent organizational skills, attention to detail, and multitasking abilities. - Creative thinking in testing commercial-grade software. - Self-management of tasks and deliverables with a commitment to completing projects. - Strong critical thinking and analytical skills to identify defects, impact areas, and risks. - Familiarity with commercial real estate and knowledge of financial concepts is advantageous. - Exposure to AWS cloud computing concepts is an added advantage. Location: RMZ Ecoworld, Devarabeesanahalli, Bengaluru, India,
The Financial Planning & Analysis Analyst plays a crucial role in executing financial analysis to support Group/Business Unit activities. You will be responsible for maintaining the integrity and effectiveness of accounting and reporting in alignment with best practice corporate governance. Your primary focus will be on ensuring effective risk mitigation to support Group business objectives. Your key responsibilities will include providing finance analysis and input to support the Group and/or Unit activities. You will execute a range of financial analysis, prepare reports, and engage in other finance activities to support Business Area/Unit finance priorities. It will be essential to deliver forecasts and budgets in line with best practices and the broader business context, utilizing appropriate numerical and statistical techniques. Furthermore, you will be expected to analyze and summarize financial data into concise reports that comply with standards and procedures. Identifying data issues affecting productivity or compliance and supporting all financial reporting cycles with relevant and accurate information will be crucial. You will also play a vital role in supporting the identification and management of risk through regular assessment and diligent execution of controls and mitigations. In addition, you will support in the implementation of ways to improve working processes within your area of responsibility. Keeping abreast of emerging trends and changes in financial planning principles and practices will be essential. Sharing this knowledge with team members and contributing to continuous improvement efforts will also be part of your role. Key Skills required for this role: - Management Reporting - Financial Accounting - Financial Controls, Compliance & Risk - Statutory & External Financial Reporting - Forecasting, Planning & Budgeting - Risk & Assurance - Finance Data, Processes & Systems - Financial & Data Analysis & Insight - Decision Making - Growth Mindset - Inclusive Leadership Our leadership standards encompass: - Leading inclusively and Safely - Owning outcomes - Delivering for the customer - Commercially savvy - Growth mindset - Building for the future Location: Building No 14, Sector 24 & 25A, Gurugram, India,
The Health, Safety & Environment Manager plays a crucial role in overseeing various technical, strategic, and administrative activities within the HSE function. Your primary responsibility will be ensuring regulatory HSE compliance, developing HSE systems, processes, and programs, and ultimately contributing to operational excellence while prioritizing the safety of employees and communities. You will lead teams in implementing global HSE policies and aligning them with the broader organizational strategy. This includes developing and maintaining local operating procedures that meet both the Group's HSE Integrated Management System requirements and local laws. Additionally, you will manage initiatives aimed at continuous improvement in HSE practices and operational compliance. As the Health, Safety & Environment Manager, you will spearhead the development of management information reports to meet the expectations of the global Risk, Business Assurance, and Compliance management team. You will also ensure that stakeholders adhere to robust processes exceeding minimum legal HSE requirements and establish an HSE assurance program for monitoring legal compliance. Building partnerships and fostering relationships within the function and across various stakeholders will be crucial in achieving objectives and promoting high standards of HSE. You will also coordinate with third parties, including enforcement agencies, clients, and customers, to reduce risks and enhance the Group's HSE reputation. Furthermore, you will lead activities to profile risks across all Group locations, driving HSE compliance monitoring and assurance programs. Continuous development and sharing of knowledge on emerging HSE trends, coaching talent, and enhancing team capabilities will be key aspects of your role. Implementing process improvements within the HSE function and ensuring performance through upskilling, development, and recruitment will also be part of your responsibilities. In terms of required skills, you should possess expertise in areas such as Occupational Health, Safety and Environmental Risk Management, Behavioural Safety, Communication, Root Cause Analysis, Continuous Improvement, Change Management, and Health & Safety. Additionally, skills in Data Analysis, Business Process Improvement, Project/Programme Management, Policy Design, Incident Management, Talent Management, Decision Making, and Inclusive Leadership will be essential for success in this role. The Health, Safety & Environment Manager is expected to embody leadership standards that focus on inclusivity, safety, accountability, customer-centricity, commercial acumen, growth mindset, and building future-ready teams. This role is based at 38 Nehru Place, New Delhi, India.,
The Health, Safety & Environment Manager oversees teams involved in technical, strategic, and administrative aspects of the HSE function. This role is crucial for ensuring compliance with regulatory HSE standards, developing HSE systems and processes, promoting operational excellence, and safeguarding employees and communities. Responsibilities include leading teams in the implementation of global HSE policies, aligning with the organization's mission and vision, and integrating these strategies with the broader global objectives. The Manager is responsible for maintaining and implementing local operating procedures that adhere to the Group's HSE Integrated Management System and local regulations. Additionally, the role involves managing initiatives that contribute to continuous HSE improvement and operational compliance. The Health, Safety & Environment Manager oversees the development of management information reports for the global Risk, Business Assurance, and Compliance management team. This includes ensuring that stakeholders comply with robust processes that surpass minimum legal HSE requirements in the countries where the organization operates. Building strong partnerships and relationships within the function, across operations, and with stakeholders is essential for achieving objectives and promoting high standards of HSE. Furthermore, the Manager coordinates relationships with third parties, such as enforcement agencies, audit bodies, clients, and customers, to minimize risk and enhance the organization's HSE reputation. Activities are also focused on risk profiling all Group and supplier locations to drive HSE compliance monitoring and assurance programs. Continuous knowledge sharing on emerging HSE trends and changes is encouraged, along with coaching and developing talent within the team. The ideal candidate for this role should possess skills in Occupational Health, Safety, and Environmental Risk Management, Behavioural Safety, Communication, Root Cause Analysis, Continuous Improvement, Health & Safety, Change Management, HSE Strategy, Risk Management, Data Analysis, Business Process Improvement, Project/Programme Management, Policy Design, Incident Management, Talent Management, Decision Making, Growth Mindset, Standards Design, Performance Management, and Inclusive Leadership. The Health, Safety & Environment Manager is expected to embody leadership standards that include leading inclusively and safely, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. Location: 38 Nehru Place, New Delhi, India,
The role of a Network Operations Center (NOC) Engineer at BT Radianz is critical in ensuring the stability, performance, and relevance of the Radianz Platform. Reporting to the Senior Manager of Customer Success and Enablement, you will be responsible for monitoring and resolving network faults, guaranteeing superior platform stability, performance, and product assurance confidence in the Radianz brand. Your primary focus will be on developing and delivering superior restoration services, frameworks, tools, standards, and technologies to foster a culture of continuous improvement. You will manage partners, suppliers, and internal teams to uphold world-class operational standards, supported by comprehensive management KPIs. In this role, you will oversee Network Delivery, Incident Management, and MACD processes, as well as support various other Radianz portfolio items. Collaboration with support teams will be essential to drive targeted improvements in design and delivery towers. Your responsibilities will extend to accelerating revenue opportunities by providing subject matter expertise for Sales and Delivery initiatives. Additionally, adherence to BT Security Policies, ensuring compliance with ISO 27001 Controls, and maintaining documented procedures will be paramount. Key Responsibilities: - Ensuring operational availability and aggressive assurance of the multi-platformed LOB in the Financial Vertical. - Developing and optimizing tools, frameworks, and processes to support high-performance platforms for real-time exchange trading engines. - Handling internal escalations and ensuring timely resolution of incidents impacting tools. - Creating Customer Forums and feedback mechanisms to drive platform developments. - Architecting, deploying, and managing hosting and client networking infrastructure. - Configuring and managing various networking hardware and security devices. - Managing security logs, compliancy with BT SEC standards, and reviewing router access-lists and FW rule base. - Participating in on-call rotation for off-hour network escalations. - Maintaining network documentation, creating support procedures, and managing hosting client relationships. - Reviewing Change Requests for network security risks, managing network enterprise tools, and implementing audits. - Supporting client installations, vulnerability patching, OS upgrade procedures, site resiliency, and recovery solutions. - Conducting capacity planning, automating administration tasks, and providing proactive monitoring services. - Performing other duties as assigned by management. Skills Required: - Strong understanding of Capital Markets and their technology challenges. - Technical expertise in BT Radianz platforms and ecosystem, along with technology innovation and automation. - Ability to manage end-to-end customer experience, technology life cycles, and business strategies. - Bachelor's Degree and 5 years of related work experience. - Cisco Certified (CCNA, CCNP) with experience in load balancing architectures, security management, and networking protocols. - Production support experience in financial Networking environments. - Excellent communication, multitasking, and project management skills. Experience Expected: - Extensive knowledge of Radianz Portfolio, Global Capital Markets, and market data evolution. - Reporting on system performance and capacity, following through on design requirements, and delivering key systems. - Service-oriented mindset, creating training programs and support matrices. - Understanding of portfolio technologies, risk identification, and service delivery models. - Proficiency in analyzing industry trends and influencing stakeholder requirements. - Mastery of incident and conflict management, fiscal prudence, and budget management skills. Location: Level 2, Eureka Towers, Mindspace, Mumbai, India.,
As a Customer Solutions Design Professional at our organization, you play a crucial role in driving digital innovation within our HR tech domain. Your primary responsibility will be to support the creation of end-to-end technical designs and solutions that cater to the unique needs of our customers. Working closely with the customer solutions design team, you will ensure that the solutions are customized to meet specific requirements effectively. Your key responsibilities will include: - Supporting the capture of business requirements and translating them into high-quality technical solutions using standard solution approaches. - Resolving issues that may arise during the design process. - Contributing to the design of solutions based on specific requirements, aligning with the wider technical strategy or roadmap. - Designing scalable, adaptable, and cost-effective solutions in alignment with business needs and managing the integration of the design. - Ensuring that your designs adhere to architectural principles and policies. - Performing root cause analysis for issues related to designs. - Supporting change management, impact assessments, and updating design documentation. - Providing in-life support for solution-related issues or offering root cause analysis support for designs. - Supporting the implementation of process improvements within the customer solution design area. Skills and Experience Required for the Job: Functional Experience/Skills: - Proven experience in solution design and development. - Strong technical knowledge to translate customer requirements into detailed solution designs. - Excellent communication and interpersonal skills to collaborate effectively with teams and stakeholders. - Strong problem-solving skills and the ability to develop creative solutions to complex challenges. - Knowledge of industry standards and best practices. Experience Expected: - Over 3 years of solution design experience. - Good knowledge of Success Factors in a cloud environment and Learning Management systems. - Experience working in a global organization across multiple time zones would be beneficial. - Ability to produce business process designs to ensure an effective and efficient End 2 End HR solution. Our Leadership Standards: - Leading inclusively and safely. - Owning outcomes. - Delivering for the customer. - Commercially savvy. - Growth mindset. - Building for the future. About Us: We are a part of BT Group, along with EE, Openreach, and Plusnet, playing a vital role in connecting people, businesses, and public services. Diversity and inclusion are fundamental to our purpose, and we are committed to creating a workplace where everyone can thrive. We value diversity, celebrate differences, and embed inclusion into everything we do. If you believe you can contribute to our team and share our values of being Personal, Simple, and Brilliant, we encourage you to apply for this role. Your unique background and experiences are valuable to us, and we welcome candidates from diverse backgrounds. Flexibility in working arrangements and reasonable adjustments during the selection process are available to ensure inclusivity. Join us in making a real difference through digital transformation seize this opportunity at our Bengaluru location at RMZ Ecoworld, Devarabeesanahalli, India.,
Your role at BT Group involves embodying the company's Leadership Standards by looking in, looking out, and looking to the future. When looking in, you inspire trust through self-awareness, honesty, and integrity. Taking the right decisions to benefit the broader organization is key to owning outcomes. Looking out, you prioritize delivering for the customer by executing brilliantly on clear priorities that bring value to both customers and the wider business. Being commercially savvy is crucial, demonstrating a strong commercial focus and an external perspective in decision-making. When looking to the future, you embrace a growth mindset by experimenting and identifying opportunities for personal and organizational growth. Building diverse, future-ready teams where individuals can thrive is essential for building a sustainable future. BT Group, alongside EE, Openreach, and Plusnet, plays a vital role in connecting millions of people daily for both personal and professional needs. Diversity and inclusion are core values embedded in the organization's culture, reflecting in the purpose of connecting for good. The company upholds values of being Personal, Simple, and Brilliant, encouraging employees to tackle challenges, contribute ideas, and drive impactful change while receiving ample support for growth and development. While roles are primarily full-time, BT Group encourages individuals seeking flexible working arrangements to apply. Reasonable adjustments will be provided during the selection process upon request. The company is committed to fostering a diverse, inclusive, and authentic workplace, encouraging candidates from various backgrounds to apply, even if they do not meet every single requirement. Joining BT Group presents an opportunity to contribute to the digital transformation impacting countless lives and businesses globally. Your role is crucial in shaping a better future for all. Location: 25A DLF City Phase-III, Gurugram, India,
The Customer Service Advisor 2 plays a crucial role in assisting customers across all channels to deliver customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. You will be involved in various tasks such as assisting in the implementation of specific Customer Service management plans, creating value-based relationships with customers, gathering and analyzing customer information, and providing insights for efficient management of customer issues. Additionally, you will execute work covered by existing procedures to achieve team objectives and vision, as well as assist in implementing continuous improvement opportunities to enhance team processes. To excel in this role, you will need a diverse set of skills including billing, communication, complaint management, continuous improvement, customer relationship management, decision making, escalation management, growth mindset, inclusive leadership, information management, issue resolution, problem solving, requirements analysis, stakeholder management, technical support, and time management. As a Customer Service Advisor 2 at BT Group, you are expected to adhere to our leadership standards which include leading inclusively and safely, owning outcomes, delivering for the customer, being commercially savvy, embracing a growth mindset, and building for the future. The role is based at DLF IT Park, Phase II, IIF/1, Kolkata, India.,
The role at BT is crucial as the company operates in a regulated environment and deals with products that necessitate assurance. As part of the Risk and Compliance team, your responsibility will be to establish an IT Controls framework tailored for Digital, ensuring it aligns with current requirements and is adaptable for future growth areas. Digital's risk obligations encompass Data GDPR, Financial statement, and Cyber risk, highlighting the significance of having a robust framework in place. Failure to comply with these risks can lead to legal repercussions, fines, damage to reputation, and shareholder implications for BT. Your main tasks will include supporting Senior managers in the Risk and Compliance team, collaborating with a small group of ICOFR controls and assurance specialists. You will be responsible for providing accurate and timely reporting on controls test status, conducting tests on specific controls, assisting in the control matrix and remediation plans, and facilitating the onboarding of new applications into the controls environment. Additionally, you will be involved in stakeholder management across the 3 Lines of Defence, contributing to horizon scanning for emerging risks, and maintaining a health dashboard for applications and ICOFR Controls. The ideal candidate should be ambitious, well-organized, and keen on advancing in the realm of Digital's Risk and Compliance journey. While expertise in IT controls is not mandatory, a willingness to learn is essential. You should possess the ability to collaborate with business sponsors and IT technical teams to drive intricate IT controls and exhibit a track record of achieving results in matrixed teams. Familiarity with risk management, BT Enterprise Risk Management practices, ICOFR controls, compliance controls, and frameworks is advantageous. Proficiency in IT tools such as Excel and Access is required to develop, present, and update IT health status dashboards. Desirable skills include certifications like CISA, CISSP, or similar, strong analytical and problem-solving abilities, experience in S-OX controls environment, knowledge of audit methodologies, familiarity with IT frameworks and methodologies like COSO, ITIL, and COBIT, project management skills, and experience with SAP. BT emphasizes leadership standards that include leading inclusively and safely, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. BT, as part of BT Group, plays a vital role in connecting people and businesses through various services. Diversity and inclusion are core values embedded in the organization to create an authentic workplace where everyone can thrive. The company values personal, simple, and brilliant interactions and encourages proactive contribution to challenges and learning opportunities. Please note that flexible working arrangements are considered, and reasonable adjustments will be made during the selection process if needed. Candidates who do not meet all the requirements are still encouraged to apply, as BT is committed to fostering a diverse and inclusive environment where every individual has the opportunity to excel.,
The Project Professional role is crucial in supporting the planning, execution, and delivery of complex projects in alignment with BT Group strategies and external customer contractual requirements. You will work with an integrated team to deliver small-scale projects/programmes on time, within budget, and meeting quality criteria from conception to market launch. Additionally, you will support complex and large-scale projects with regional impact by coordinating execution, analysis, recommendation, and implementation, ensuring technical proficiency. Your responsibilities will include supporting issue escalations, identifying project risks and dependencies, and managing project changes while ensuring timely intervention and communication with stakeholders. You will contribute to the development, documentation, and implementation of projects and change initiatives following BT Group policies, defining realistic project plans, tracking finances, and monitoring progress against quality and performance criteria. It is crucial to report project performance timely and provide necessary information for decision-making. You will review, suggest, and implement process improvements and efficiencies, participate in defining and executing small projects or sub-projects, and collaborate with project partners on project approach, engagement plans, and quality criteria. Furthermore, you will work on improving working processes within Project/Programme Management & PMO, foster effective relationships among team members, and enhance business/customer and partner relationships by addressing problems and disseminating relevant information. In this role, you will proactively identify and manage risks, ensure compliance with commercial obligations, risks, and interdependencies defined in external delivery contracts, and contribute to various aspects such as Business Case Development, Financial Management, Change Management, Project Quality, Technical Reporting, and more. Your leadership will reflect inclusivity, safety, accountability, customer focus, commercial acumen, growth mindset, and future-oriented team building. Key Skills: - Business Case Development - Business Strategy - Financial Management - Continuous Improvement - Requirements Gathering - Change Management - Scheduling - Governance & Assurance - Project Quality - Business Analysis - Agile Methodologies - Requirements Management - Technical Reporting - Project/Programme Management - Decision Making - Growth Mindset - Risk Management - Inclusive Leadership Our leadership standards focus on inclusivity, safety, accountability, customer-centricity, commercial acumen, growth mindset, and future-oriented team building to drive success. Location: 25A DLF City Phase-III, Gurugram, India,
The Service Management Advisor 3 plays a crucial role in facilitating the delivery of customer services, ensuring that contracted services are effectively provided from a technical standpoint and are in alignment with all operational requirements. Your primary responsibilities will include assisting in service delivery activities to ensure the timely achievement of milestones and dates within the specified quality and cost parameters. You will collaborate with key customer contacts to maintain an efficient end-to-end service relationship throughout service lifecycles. Additionally, you will gather information and recommendations to support service review meetings and joint escalation calls with suppliers and support groups. You will be involved in implementing resolution plans for incidents and problems based on predefined SLAs (service level agreements) and will contribute to addressing customer complaints and enhancing business processes related to defects, releases, and customer orders. Furthermore, you will collect and present data and insights on the performance of various suppliers and support groups, as well as their adherence to contracts. In addition, you will support performance evaluation and reporting processes, identify customer ticket trends to understand pain points, and assist in implementing actions to enhance customer satisfaction. By leveraging existing procedures and analyzing routine information, you will address standard problems and improve operational efficiency. Your role will also involve contributing to group-aligned processes such as change management, service governance and assurance, risk and data management. The ideal candidate for this role should possess skills in Complaint Management, IT Service Delivery, Issue Resolution, Problem Solving, Customer Experience, Commercial Acumen, Data Analysis, Feedback Management, Data Management, Technical Support, Technical Reporting, Escalation Management, Business Process Improvement, Decision Making, Growth Mindset, Quality Assurance, and Inclusive Leadership. Our leadership standards focus on inclusivity, safety, accountability, customer-centricity, commercial acumen, growth mindset, and future-oriented team building. Location: Building No 14, Sector 24 & 25A, Gurugram, India,
The Financial Planning & Analysis Analyst executes financial analysis to support Group/Business Unit activities, maintaining the integrity and effectiveness of accounting and reporting, in accordance with best practice corporate governance, and ensuring effective risk mitigation, in alignment with Group business objectives. Provides finance analysis and input to support the Group and/or Unit activity. Executes a range of financial analysis, preparation of reports and other finance activities to support Business Area/Unit finance priorities, working across the Finance teams as required. Delivers forecasts and budgets in line with best practices and the broader business context, using appropriate numerical and statistical techniques. Analyses and summarizes financial data into concise financial reports to comply with standards and procedures and identifies data issues that are affecting productivity or compliance. Supports all financial reporting cycles with relevant and accurate information, specifically the monthly results, statutory reports, short term forecasts/budgets and the strategic plan. Supports the identification and management of risk through regular assessment and diligent execution of controls and mitigations, raising any concerns as appropriate. Supports in the implementation of ways to improve working processes within the area of responsibility and communicate issues and areas for improvement to business unit/area managers such as through supporting resolution of any data issues impacting productivity or compliance. Keeps knowledge up to date on emerging trends and changes in financial planning principles and practices, sharing with team members. The skills you'll need include: - Management Reporting - Financial Accounting - Financial Controls, Compliance & Risk - Statutory & External Financial Reporting - Forecasting, Planning & Budgeting - Risk & Assurance - Finance Data, Processes & Systems - Financial & Data Analysis & Insight - Decision Making - Growth Mindset - Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely: I inspire and build trust through self-awareness, honesty, and integrity. Owning outcomes: I take the right decisions that benefit the broader organization. Looking out: Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy: I demonstrate a strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset: I experiment and identify opportunities for growth for both myself and the organization. Building for the future: I build diverse future-ready teams where all individuals can be at their best. Location: Building No 14 Sector 24 & 25A, Gurugram, India,
Security is not always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. This is an opportunity for you to play your part and protect our company, our customers, and our communities from cyberattacks. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You will learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you will be part of a friendly and flexible working environment where your contribution is always valued. The Cyber Security Ops. Professional supports activities that ensure the delivery of security solutions, supporting daily global operations in the delivery of regular risk reporting, coordinating compliance review activities, and identifying operational improvements and organizational vulnerabilities and risks. You will be participating in the implementation of risk management procedures, performing security assessments, and providing security expertise and support for the implementation of priority security programs. You will also support the delivery of security and tracking key projects of security, implement ways to improve working processes within the area of security operations, deliver security execution updates for managing executive and other key stakeholders" interfaces, create meaningful metrics to track and trend the progress of essential security services, and liaise with business leaders to proactively identify the security impact of implementations across the BT Group. Additionally, you will support internal and external communications, ensuring the cadence and content of communications are appropriate to provide exposure of the security function and partner with the BT Group corporate security to build complementary services that leverage the scale and capabilities while delivering a line-of-business function. The skills you will need for this role include troubleshooting, escalation management, legal & regulatory environment and compliance, change management, service level agreement management, stakeholder management, configuration management, access control, data analysis, intrusion detection & analysis, customer relationship management, knowledge management, decision making, technical reporting, growth mindset, security assessment, inclusive leadership, and incident management. Our leadership standards encompass leading inclusively and safely, inspiring and building trust through self-awareness, honesty, and integrity, taking the right decisions that benefit the broader organization, executing brilliantly on clear priorities that add value to our customers and the wider business, demonstrating strong commercial focus, bringing an external perspective to decision-making, experimenting and identifying opportunities for growth for both oneself and the organization, and building diverse future-ready teams where all individuals can be at their best. Security is one of the fastest-growing parts of our global organization. We are protecting our networks from more than 6,500 cyber attacks each day, investing over 40m in research each year, and in employing nearly 3,000 people, we are also the largest private cyber employer in the UK. With incredible opportunities to learn, develop, and grow your skills, we will invest in you, nurture your potential, and shape your future, regardless of your background or experience. Safe and secure digital connections have never been more vital in today's world, and you will be joining a global company operating at the forefront of the information age. BT employs 90,000 people in 180 countries, with huge scale, striving to be personal, simple, and brilliant for our customers while creating an inclusive working environment where people from all backgrounds can succeed. Play your part, make a difference - We are the Protectors. Please note that although these roles are listed as full-time, if you're in a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. If you do not meet every single requirement but are excited about this role, please apply anyway. We are committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. Your past experience may align perfectly with the role, and you may just be the right candidate for this or other roles in our wider team.,
The Content & Campaign Professional role is crucial to supporting content and campaign activities as well as marketing initiatives aimed at enhancing brand awareness and reinforcing relationships with clients and target audiences. Your responsibilities will revolve around executing BT Group's content and campaign strategy to achieve commercial and marketing objectives, developing content programs that bring tangible value to BT Group's digital profile and SEO, participating in activities that shape BT Group's brand positioning, and analyzing data to make strategic, data-driven recommendations for improving results and client retention. Additionally, you will be involved in utilizing multi-channel automation tools for email strategy, conducting analytics activities to optimize conversion funnels and campaign outcomes, producing content assets, and enhancing working processes within content and campaign management. To excel in this role, you will need to possess skills such as Agency Management, Customer Lifecycle, Marketing Strategy, Stakeholder Management, Budgeting, Campaign Development, KPI/Metric Monitoring, Brand Strategy, Digital Marketing, Campaign Optimization, Customer Segmentation, Project/Programme Management, Account Based Marketing, Decision Making, Growth Mindset, Inclusive Leadership. As part of BT Group, you will be expected to lead inclusively and safely, take ownership of outcomes, deliver for the customer, demonstrate commercial acumen, maintain a growth mindset, and build diverse future-ready teams. BT Group values diversity and inclusion, embedding these principles into all aspects of its operations to connect for good. BT, a part of BT Group, alongside EE, Openreach, and Plusnet, plays a vital role in connecting individuals, businesses, and public services. By joining the BT team, you will contribute to digital transformation, facing challenges, generating ideas, and driving impactful change. If you are passionate about making a difference and being part of a dynamic and supportive environment that fosters learning and development, this is a unique opportunity for you. Please note that while the roles are listed as full-time, BT welcomes applications from individuals seeking flexible working arrangements. Reasonable adjustments will be provided during the selection process if required. If you do not meet all the qualifications and criteria listed but are enthusiastic about the role, BT encourages you to apply as the company is committed to creating a diverse and inclusive workplace where everyone can thrive. Location: Building No 14, Sector 24 & 25A, Gurugram, India.,
The Commercial Professional plays a crucial role in delivering commercial and contract processes, overseeing major deals within the BT Group's services and product portfolio, and ensuring effective risk management and cost control. You will support commercial teams and sales teams in developing successful outcomes through contract support. Additionally, you will assist in the commercial proposition, structure development, and financial performance monitoring for mid-sized opportunities. Your responsibilities will also include managing contractual risks, maintaining customer relationships, and ensuring delivery within service level agreements. Furthermore, you will contribute to resolving high-risk contract-related issues, identifying commercial growth opportunities, and improving working processes in commercial trading and management. To excel in this role, you will need skills in Commercial Management, Relationship Building, Problem Solving, Service Level Agreement Management, Risk Management, Negotiation, Commercial Strategy, Contract Management, Business Analysis, Strategic Planning, Data Analysis, Bid Management, Customer Segmentation, P&L, Financial Analysis, Decision Making, Growth Mindset, and Inclusive Leadership. Our leadership standards focus on the following aspects: - **Looking in:** Leading inclusively and Safely by inspiring trust through self-awareness, honesty, and integrity, as well as owning outcomes by making decisions that benefit the broader organization. - **Looking Out:** Delivering for the customer by executing brilliantly on clear priorities that add value to customers and the wider business, and being commercially savvy by demonstrating a strong commercial focus and bringing an external perspective to decision-making. - **Looking To The Future:** Embracing a growth mindset by experimenting and identifying growth opportunities for both yourself and the organization, and building for the future by creating diverse future-ready teams where all individuals can thrive. Location: Building No 14, Sector 24 & 25A, Gurugram, India.,
As the Health, Safety & Environment Manager, your role is vital in overseeing teams involved in various aspects of the HSE function. Your responsibilities include: - Leading teams in implementing global HSE policies and aligning them with the organization's mission and vision - Developing local operating procedures in compliance with the Group's HSE Integrated Management System and local regulations - Managing initiatives to drive continuous HSE improvement and operational compliance - Overseeing the development of management information reports for the global Risk, Business Assurance, and Compliance management team - Coordinating with third parties to minimize risk and enhance the organization's HSE reputation - Profiling all Group and supplier locations for risk assessment and compliance monitoring The ideal candidate for this role should possess skills in various areas such as Occupational Health, Safety, and Environmental Risk Management, Communication, Change Management, Data Analysis, Incident Management, and Talent Management, among others. Location: 38 Nehru Place, New Delhi, India,
As a Procurement Professional at BT, your role involves providing inputs and executing procurement activities in the Networks Category. You will collaborate with key suppliers and internal stakeholders in Technology and Openreach to ensure procurement competency and deliver value to BT and its customers. Key Responsibilities: - Support the development and execution of category plans and sourcing activities in collaboration with stakeholders and suppliers - Build and maintain category knowledge and apply best practices in sourcing approach, supplier selection, and negotiation tactics - Deliver business improvements and savings through sourcing, bid support, supplier management, and risk management activities - Collaborate with regional and industry teams to execute category plans and sourcing activities - Adhere to required procurement processes and activities, ensuring compliance with contractual terms and conditions - Drive end-to-end sourcing projects, including complex contractual and pricing models - Develop and deliver policies and frameworks to support product and service delivery - Collaborate with other procurement teams and stakeholders to deliver positive outcomes for BT and customers - Maintain relationships with key suppliers, negotiate commercial arrangements, and ensure contractual obligations are met Qualifications Required: - Relevant experience within the Procurement function with strong strategic and tactical procurement skills - Strong business knowledge in relevant category, including supplier capabilities and commercial models - Demonstrated track record of delivering value and results - Effective relationship management skills and ability to influence decision-making - Proficiency in managing complex, strategic, and commercial requirements In this role, you will support the implementation of procurement strategies for complex projects across BT Group's spend categories, contributing to the procurement of materials and services through purchasing according to established agreements.,
As a Service Delivery Advisor 2, your role involves assisting in service delivery activities across multiple customer accounts to ensure the highest levels of customer satisfaction and surpass expectations. You will support the team in standards delivery, revenue growth, and maintaining successful relationships with assigned customers. Additionally, you will play a crucial role in analyzing data, assessing progress, and implementing service improvement plans for each customer. Key Responsibilities: - Assist teams in standards delivery, revenue growth, and maintaining successful relationships with customers. - Support the team in preparing for monthly service review meetings by conducting routine data analysis. - Review and assess progress on continuous service improvement plans for each customer. - Compile information and resources to support the development of operational service improvement plans. - Resolve routine problems for assigned customers within existing procedures and limited supervision. - Regularly communicate with customers to promote products and services according to their needs, in collaboration with the sales team and with limited supervision. Qualifications Required: - Customer Service skills - Strong Communication abilities - Proficiency in Issue Resolution - Continuous Improvement mindset - Effective Problem Solving skills - Experience in Service Level Agreement Management - Knowledge of Order Management and Supplier Management - Technical Support expertise - Familiarity with Business Process Improvement - Skill in Escalation Management - Understanding of Project/Programme Management - Ability to make informed Decisions - Growth Mindset - Inclusive Leadership qualities The company follows leadership standards focused on inclusivity, safety, delivering for the customer, being commercially savvy, fostering a growth mindset, and building for the future. They value inspiring trust through self-awareness, honesty, and integrity, making decisions that benefit the broader organization, executing brilliantly on clear priorities, demonstrating a strong commercial focus, experimenting for growth opportunities, and building diverse future-ready teams for maximum potential. Location: Building No 14, Sector 24 & 25A, Gurugram, India,