Solution Support Professional

As a Solution Support Professional at BT Group, your role is crucial in supporting the creation of end-to-end technical designs and solutions to meet customer needs. Here's what you'll be doing: - Support the capture of business requirements and translate them into high-quality technical solutions using standard approaches. - Contribute to resolving issues that may arise during the design process. - Assist in designing solutions based on specific requirements using standard approaches aligned with the wider technical strategy or roadmap. - Design scalable, adaptable, and cost-effective solutions that align with business needs and manage the integration of the design. - Ensure that your designs adhere to architectural principles and policies. - Perform root cause analysis for any issues related to the designs. - Support change management, impact assessments, and updates to design documentation. - Provide in-life support for issues related to specific solutions or root cause analysis support for designs. - Support the implementation of ways to improve working processes within the area of customer solution design. The skills you'll need for this role include: - Troubleshooting - Business Strategy - Technology Integration - Decision Making - Requirements Analysis - Root Cause Analysis - Requirements Gathering - Growth Mindset - Negotiation - Business Analysis - Commercial Acumen - Solution Design - Technology Migration - Inclusive Leadership - Proposal Development About BT Group: BT Group is the world's first telco with a rich heritage in the sector. As home to well-known brands like BT, EE, Openreach, and Plusnet, the company is on a transformational journey. Over the next two years, BT Group will complete the UK's largest digital infrastructure project, connecting over 25 million premises to full-fibre broadband. The company is focused on simplifying its systems, structures, and processes while investing in AI and technology to enhance the customer experience. If you're excited about this role but don't meet every single requirement, BT Group encourages candidates from diverse backgrounds to apply. The company is committed to building an inclusive workplace where everyone can thrive.,