Customer Service Support Advisor

Role Overview: As a Customer Service Advisor 2, your role is crucial in assisting customers across all channels to deliver customer value and success through support excellence and expertise related to the BT Group's solution portfolio, with some supervision. Your responsibilities involve implementing specific Customer Service management plans, creating value-based relationships with customers, gathering customer information for analysis, executing work to achieve objectives, and identifying continuous improvement opportunities to enhance customer service team processes. Key Responsibilities: - Assist in the implementation of specific Customer Service management plans under supervision. - Build value-based relationships with customers to optimize customer service while leveraging the BT Group's resource pool. - Gather customer information, perform analysis, and understand customer needs to provide insight for efficient management of customer issues. - Execute and deliver work according to existing procedures to achieve objectives and the vision of the Customer Service team. - Assist in implementing continuous improvement opportunities to enhance customer service team processes. Qualifications Required: - Billing - Communication - Complaint Management - Continuous Improvement - Customer Relationship Management - Decision Making - Escalation Management - Growth Mindset - Inclusive Leadership - Information Management - Issue Resolution - Problem Solving - Requirements Analysis - Stakeholder Management - Technical Support - Time Management Additional Company Details: The company's leadership standards include: - Leading inclusively and Safely: Inspiring and building trust through self-awareness, honesty, and integrity. - Owning outcomes: Making decisions that benefit the broader organization. - Delivering for the customer: Executing brilliantly on clear priorities that add value to customers and the wider business. - Commercially savvy: Demonstrating a strong commercial focus and bringing an external perspective to decision-making. - Growth mindset: Experimenting and identifying growth opportunities for both yourself and the organization. - Building for the future: Creating diverse future-ready teams where all individuals can be at their best. Location: DLF IT Park, Phase II, IIF/1, Kolkata, India Role Overview: As a Customer Service Advisor 2, your role is crucial in assisting customers across all channels to deliver customer value and success through support excellence and expertise related to the BT Group's solution portfolio, with some supervision. Your responsibilities involve implementing specific Customer Service management plans, creating value-based relationships with customers, gathering customer information for analysis, executing work to achieve objectives, and identifying continuous improvement opportunities to enhance customer service team processes. Key Responsibilities: - Assist in the implementation of specific Customer Service management plans under supervision. - Build value-based relationships with customers to optimize customer service while leveraging the BT Group's resource pool. - Gather customer information, perform analysis, and understand customer needs to provide insight for efficient management of customer issues. - Execute and deliver work according to existing procedures to achieve objectives and the vision of the Customer Service team. - Assist in implementing continuous improvement opportunities to enhance customer service team processes. Qualifications Required: - Billing - Communication - Complaint Management - Continuous Improvement - Customer Relationship Management - Decision Making - Escalation Management - Growth Mindset - Inclusive Leadership - Information Management - Issue Resolution - Problem Solving - Requirements Analysis - Stakeholder Management - Technical Support - Time Management Additional Company Details: The company's leadership standards include: - Leading inclusively and Safely: Inspiring and building trust through self-awareness, honesty, and integrity. - Owning outcomes: Making decisions that benefit the broader organization. - Delivering for the customer: Executing brilliantly on clear priorities that add value to customers and the wider business. - Commercially savvy: Demonstrating a strong commercial focus and bringing an external perspective to decision-making. - Growth mindset: Experimenting and identifying growth opportunities for both yourself and the organization. - Building for the future: Creating diverse future-ready teams where all individuals can be at their best. Location: DLF IT Park, Phase II, IIF/1, Kolkata, India